Bathroom Republic UK Avaliações 

448
O TrustScore é 3 de um total de 5

3,1

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

Product a very good quality at great prices. Delivery is pretty quick but a non existent customer service. Missing items from order and no response to emails or WhatsApp.......still waiting.

Avaliado com 5 de um total de 5 estrelas

After ordering I wanted to change the delivery address. Contacted them and it was done instantly. Items arrived 2 days earlier than quoted. I won’t be fitting for 2/3 weeks as waiting for a plumb... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I recently purchased new taps for the bath and couldn’t believe the low cost from Bathroom Republic. Having looked about and seen what some places were charging, we found BR and after looking through... Ver mais

Avaliado com 1 de um total de 5 estrelas

Issued a Court summons earlier this year against the company and the Director and both been ignored just like my warranty has been ignored. Buy from this company at your peril. They do not honour thei... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Reforma de Banheiros
  2. Loja de Acessórios para Banheiros
  3. Loja de artigos para reforma residencial

Escrito pela empresa

Bathroom Republic is an independent UK bathroom retailer offering bathroom furniture, accessories, and products for projects of all sizes. We aim to make shopping for your bathroom simple and convenient. Our range includes practical and stylish options for different homes, needs, and budgets. We deliver across the UK, with free standard delivery where available. We also offer free delivery on qualifying bulky-item orders over £200. Delivery charges, locations, and eligibility may vary, so please check the details on our website before ordering. Our customer service team is available to help with product questions, orders, and delivery enquiries. We value honest customer feedback because it helps us understand what we do well and where we can improve. If you have purchased from Bathroom Republic, we welcome a genuine review of your experience.


Informações de contato

3,1

Bom

O TrustScore é 3 de um total de 5

448 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 85% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,1

Todas as avaliações

(448)

36 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

You have the shower hose as a PVC one

You have the shower hose as a PVC one, it is metal in the photos. I explained this issue to you and we agreed 10% partial refund which you didn't send. I've ordered this time twice. it is exactly the same as the second one.

23 de fevereiro de 2023
Avaliado com 5 de um total de 5 estrelas

Had a great customer experiance

I had a couple of queries for my oine order and delivery date. They replied within an hour, answered all my questions, and delivery on the next day! Great customer service and bargain price, Thank you.

1 de março de 2023
Avaliado com 5 de um total de 5 estrelas

Purchased a shower cubicle

Purchased a shower cubicle. The cubicle was delivered as scheduled. The staff kept me updated until delivery. The cubicle is excellent quality and looks fantastic now installed. I rate this company as excellent and would definitely purchase from them again

4 de março de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Poor customer service

I purchased a bidet douche from bathroom republic. The descriptions stated that it included “everything you need” however when we came to install it, there was no valve included. We then ordered a different model from bathroom republic. For the last 3 weeks I have been attempting to get a refund on the original item. Over the last 3 weeks I have emailed them 4 times, sent 3 messages on the contact us form, called 12 times and left 3 voice messages. I have note received a single response back from them and are yet to get a refund.

****UPDATE*****

Today I received an email back from bathroomrepublic. They denied receiving any emails from me even though I have proof of emails being sent. They made no mention of the phone calls and voice messages that were left. To try and weasel your way out of poor customer service is another indication of how bad they are! Further more they have told me I had a month to return an item and must return the item at my cost. It has been longer than a month because they have not responded to me! They know that for an item that’s only £50 I really won’t bother spending my money to return and take this up with the ombudsman. I would warn anyone from using them. Go to bathroom mountain instead or someone else! Honestly it’s not worth the headache!

24 de fevereiro de 2023
Avaliação não solicitada
logotipo da Bathroom Republic UK

Resposta da Bathroom Republic UK

Thank you for your feedback , I do apologise you haven’t had a response from us , all of our emails are answered within 24 hours , if you are able to send the screenshots to us of the emails you have sent to Infor@bathroomrepublic.co.uk we can look into this and help with arranging the return

Avaliado com 1 de um total de 5 estrelas

Still waiting......

Placed an order for a replacement shower knob on 25/1/23 through the Ebay shop, all very swift at taking order and money, nearly 3 weeks later still not received it or had any useful communication inspite of my asking numerous times.
Like the previous comment - not under the 10 year guarantee - makes you wonder what is.

14 de fevereiro de 2023
Avaliação não solicitada
logotipo da Bathroom Republic UK

Resposta da Bathroom Republic UK

Thank you for your feedback. I am sorry to hear that you have not yet received your item

At Bathroom Republic we strive to resolve any issues that may arise and would like to amend this fault by offering you a solution.

Please email your dispute to info@bathroomrepublic.co.uk so we can get this resolved for you.

Avaliado com 1 de um total de 5 estrelas

10 Year Warranty or NOT?

Purchased an item 2.5 years ago with a 10 year Warranty. After it developed faults and needed replacing, I contacted them and was told those parts aren't covered, they only have a 1 year Warranty. As there was several issues with the item, I asked which parts were actually covered by the 10 Year Warranty.
I was referred to their Terms & Conditions.
Purchased a full replacement item from a different company (or so I thought) only to find it was the same company operating under different names.
Found them very misleading. Item still listed as 10 Year Warranty with no exclusions but you have to read the T's and C's - obvious really (NOT)!

1 de fevereiro de 2023
logotipo da Bathroom Republic UK

Resposta da Bathroom Republic UK

Thank you for your feedback I do apologies that you have had an issue with your item all of our terms and conditions regarding the warranty are on each of our listings for all of our products which can be checked before any item is purchased

Avaliado com 5 de um total de 5 estrelas

5 stars service from the staff

5 stars service from the staff, quick delivery. I will recommend Bathroom Republic and will use them myself in future projects.

3 de fevereiro de 2023
logotipo da Bathroom Republic UK

Resposta da Bathroom Republic UK

Thank you for taking the time to leave us 5 star feedback , we are so glad we could help!

Avaliado com 5 de um total de 5 estrelas

Brilliant delivery

I ordered replacement shower or our shepherds hut due to frost damage. The order did not come the following week as indicated but the following day. Good service.

12 de janeiro de 2023
Avaliado com 1 de um total de 5 estrelas

Parcel arrived later than stated

Parcel arrived later than stated, i chased it on many ocassions - one person said they couldnt find my order despite receiving confirmation from them! Trying to return it but no answer on telephone to customer services, no replies to 3 emails either, awful company

10 de janeiro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Wish I’d read the reviews before…

Wish I’d read the reviews before placing an order! Ordered on line. Had email to say delivery would be next day. Emailed at noon next day asking for rough time of delivery. Then get an email to say delivery is day after which was inconvenient. Tried to change it but was told had already been collected. Took several attempts to get through and customer service wasn’t very helpful at all. Save your money and go elsewhere. Why do companies assume delivery dates are acceptable without checking with customers first?? It’s so frustrating!!!!

30 de dezembro de 2022
Avaliação não solicitada

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