Product a very good quality at great prices. Delivery is pretty quick but a non existent customer service. Missing items from order and no response to emails or WhatsApp.......still waiting.
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Veja o que dizem as avaliações
After ordering I wanted to change the delivery address. Contacted them and it was done instantly. Items arrived 2 days earlier than quoted. I won’t be fitting for 2/3 weeks as waiting for a plumb... Ver mais
A empresa respondeu
I recently purchased new taps for the bath and couldn’t believe the low cost from Bathroom Republic. Having looked about and seen what some places were charging, we found BR and after looking through... Ver mais
Issued a Court summons earlier this year against the company and the Director and both been ignored just like my warranty has been ignored. Buy from this company at your peril. They do not honour thei... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Bathroom Republic is an independent UK bathroom retailer offering bathroom furniture, accessories, and products for projects of all sizes. We aim to make shopping for your bathroom simple and convenient. Our range includes practical and stylish options for different homes, needs, and budgets. We deliver across the UK, with free standard delivery where available. We also offer free delivery on qualifying bulky-item orders over £200. Delivery charges, locations, and eligibility may vary, so please check the details on our website before ordering. Our customer service team is available to help with product questions, orders, and delivery enquiries. We value honest customer feedback because it helps us understand what we do well and where we can improve. If you have purchased from Bathroom Republic, we welcome a genuine review of your experience.
Informações de contato
7 Bell Yard, WC2A 2JR, London, Reino Unido
- 44 0789 7179 798
- sales@bathroomrepublic.co.uk
- www.bathroomrepublic.co.uk
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 85% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Really easy to order and fast delivery
Really easy to order and fast delivery. Well package, so my order arrived safe and sound. Will definitely order from here again.
You have the shower hose as a PVC one
You have the shower hose as a PVC one, it is metal in the photos. I explained this issue to you and we agreed 10% partial refund which you didn't send. I've ordered this time twice. it is exactly the same as the second one.
Had a great customer experiance
I had a couple of queries for my oine order and delivery date. They replied within an hour, answered all my questions, and delivery on the next day! Great customer service and bargain price, Thank you.
Purchased a shower cubicle
Purchased a shower cubicle. The cubicle was delivered as scheduled. The staff kept me updated until delivery. The cubicle is excellent quality and looks fantastic now installed. I rate this company as excellent and would definitely purchase from them again
Poor customer service
I purchased a bidet douche from bathroom republic. The descriptions stated that it included “everything you need” however when we came to install it, there was no valve included. We then ordered a different model from bathroom republic. For the last 3 weeks I have been attempting to get a refund on the original item. Over the last 3 weeks I have emailed them 4 times, sent 3 messages on the contact us form, called 12 times and left 3 voice messages. I have note received a single response back from them and are yet to get a refund.
****UPDATE*****
Today I received an email back from bathroomrepublic. They denied receiving any emails from me even though I have proof of emails being sent. They made no mention of the phone calls and voice messages that were left. To try and weasel your way out of poor customer service is another indication of how bad they are! Further more they have told me I had a month to return an item and must return the item at my cost. It has been longer than a month because they have not responded to me! They know that for an item that’s only £50 I really won’t bother spending my money to return and take this up with the ombudsman. I would warn anyone from using them. Go to bathroom mountain instead or someone else! Honestly it’s not worth the headache!

Resposta da Bathroom Republic UK
Still waiting......
Placed an order for a replacement shower knob on 25/1/23 through the Ebay shop, all very swift at taking order and money, nearly 3 weeks later still not received it or had any useful communication inspite of my asking numerous times.
Like the previous comment - not under the 10 year guarantee - makes you wonder what is.

Resposta da Bathroom Republic UK
Very good service and very good quality…
Very good service and very good quality stuff I am very happy
10 Year Warranty or NOT?
Purchased an item 2.5 years ago with a 10 year Warranty. After it developed faults and needed replacing, I contacted them and was told those parts aren't covered, they only have a 1 year Warranty. As there was several issues with the item, I asked which parts were actually covered by the 10 Year Warranty.
I was referred to their Terms & Conditions.
Purchased a full replacement item from a different company (or so I thought) only to find it was the same company operating under different names.
Found them very misleading. Item still listed as 10 Year Warranty with no exclusions but you have to read the T's and C's - obvious really (NOT)!

Resposta da Bathroom Republic UK
5 stars service from the staff
5 stars service from the staff, quick delivery. I will recommend Bathroom Republic and will use them myself in future projects.

Resposta da Bathroom Republic UK
Terrible quality
Terrible quality - builder has informed me that it is not worth fitting as quality is so poor
Good price fast delivery many thanks
Everything i want quick delivery…
Everything i want quick delivery right price well done
Fast service and delivery
Prompt service
Prompt service, a good product and a great price, with a 10 year guarantee included.
Brilliant delivery
I ordered replacement shower or our shepherds hut due to frost damage. The order did not come the following week as indicated but the following day. Good service.
Parcel arrived later than stated
Parcel arrived later than stated, i chased it on many ocassions - one person said they couldnt find my order despite receiving confirmation from them! Trying to return it but no answer on telephone to customer services, no replies to 3 emails either, awful company
Good price for the tap and very prompt…
Good price for the tap and very prompt delivery.
Wish I’d read the reviews before…
Wish I’d read the reviews before placing an order! Ordered on line. Had email to say delivery would be next day. Emailed at noon next day asking for rough time of delivery. Then get an email to say delivery is day after which was inconvenient. Tried to change it but was told had already been collected. Took several attempts to get through and customer service wasn’t very helpful at all. Save your money and go elsewhere. Why do companies assume delivery dates are acceptable without checking with customers first?? It’s so frustrating!!!!
Good response to emails and really…
Good response to emails and really helpful with my query.
good deal quick delivery
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