Bathshop321 Avaliações 

3.696
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

This is what I wrote to them "Thank you so much for your trouble in this matter, you have made a bewildered oap very happy. I'm old enough to remember when good customer service was quite norma... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Everything was efficiently dealt with and delivery timescale was better than I had expected. The only downside which I guess Bathstop had no control over was the toilet seat was delivered by DPD in da... Ver mais

Avaliado com 5 de um total de 5 estrelas

First class service from Bathshop321. I was contemplating the purchase of a sink / worktop but needed specific measurements to ensure the unit would fit. I sent an email to Bathshop321 and received... Ver mais

Avaliado com 3 de um total de 5 estrelas

Mixed review!! This screen was bought to replace one previously installed, this was the closest match I could find. It wasn’t easy even for a professional bathroom fitter to follow the instructions... Ver mais

Detalhes da empresa

  1. Loja de Acessórios para Banheiros
  2. Reforma de Banheiros
  3. Loja de artigos para reforma residencial

Sobre Bathshop321

Escrito pela empresa

Bathshop321 is a family-run UK business offering a wide selection of bathroom suites and products for sale online including baths, toilets, basins & sinks at the best price possible prices.

We are The UK's Best Value Bathroom Shop.

We supply thousands of quality well priced, quality bathroom suites every month from market leading brands and help customers to design and choose products for standard bathrooms, wet rooms, compact & small bathrooms, en-suites as well as complete bathroom solutions.

Our Bathroom products come in a variety of styles including modern & contemporary suites, L and P shaped shower baths, corner, whirlpool and double-ended baths. We also have a range of accessories including wetroom & bath panels, concealed cisterns, taps, shower enclosures, vanity units and basins, bathroom heating and furniture.

Established in 2009, our underpinnings stem from over 40 years of experience in supply and manufacturing of stylish and affordable bathroom suites and accessories.

Our dedicated team of bathroom experts are on hand 5 days a week to ensure you buy the right bathroom products for your project; this is reflected in our ‘Rated Excellent’ Trustpilot score.

Just call 0330 053 6040 to speak to one of our friendly and knowledgeable UK team members..

*Subject to Terms and Conditions.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

4 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(3.696)

31 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

This is what I wrote to them

This is what I wrote to them
"Thank you so much for your trouble in this matter, you have made a bewildered oap very happy.
I'm old enough to remember when good customer service was quite normal & I'm pleased no end to discover a company that still holds those values.
I can't find a email address for your CEO Peter Dunlop so would you please forward the following:

Dear Mr Dunlop
I appreciate I'm setting you quite a challenge asking you to squeeze a bottle of prosecco & a bouquet of flowers into this young ladies pay packet but I dare you to try, nay I double dare you😀
My thanks in anticipation of your attention in this matter."

12 de agosto de 2026
Avaliação não solicitada
logotipo da Bathshop321

Resposta da Bathshop321

Thank you so much for your wonderful review. We have passed your comments onto our Management Team.

Avaliado com 5 de um total de 5 estrelas

Wonderful service

Wonderful service. ordered 2 Grohe Cisterns couple of days ago and the delivery was very prompt and delivery updates were excellent.

The price was very reasonable, the cisterns were not damaged which was a concern they may get damaged in transit.

Also from past expereinces many companies take forever with deliveries and the fees. Bathshop321 are very reasonable with their delivery fees.

Without question i will be using their services again.

8 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good experience

Everything was efficiently dealt with and delivery timescale was better than I had expected. The only downside which I guess Bathstop had no control over was the toilet seat was delivered by DPD in damaged packaging such that I expected to find the seat damaged. Fortunately all was well

28 de junho de 2026
Avaliado com 4 de um total de 5 estrelas

Updated Review

Updating my original review. My initial experience was frustrating because there was no communication after my order confirmation, the delivery exceeded the estimated 3–5 working days, and my email to customer service went unanswered.
However, both BathShop321 and the supplier company Bathshack have since contacted me, apologised for the lack of communication and explained that my details had unfortunately been missed in their system. They also informed me that my original mirror had been damaged in transit, which was the cause of the delay, and they are now sending a replacement. I appreciate them reaching out, explaining what happened, and apologising. While the communication could have been much better from the start, I really appreciate the steps they've taken to resolve the issue as quickly as possible. I'm looking forward to receiving the replacement and hope everything goes smoothly from here.

24 de junho de 2026
logotipo da Bathshop321

Resposta da Bathshop321

Dear customer, we can see you have spoken to Natasha from the supplier and the issue is now resolved. We hope you enjoy your purchase. Regards - Bathshop321

Avaliado com 3 de um total de 5 estrelas

Mixed review!

Mixed review!!
This screen was bought to replace one previously installed, this was the closest match I could find. It wasn’t easy even for a professional bathroom fitter to follow the instructions, after perseverance the screen was fixed in place. It looks amazing but feels flimsy, no where near as sturdy as my previous one. I made a mistake when ordering the screen and even though it was a bank holiday weekend, I called and a human answered! The lady who helped me was brilliant with her support and calm approach she resolved the issue in no time at all!
Thank you

3 de abril de 2026
Avaliado com 1 de um total de 5 estrelas

Very poor customer service I ordered a…

Very poor customer service I ordered a bath and watse pipe plus trap they were sent from different suppliers. The bath arrived but no trap . I tracked this via DPD who never attempted to deliver but just sent it back to supplier. Its been over a week that I requested a refund but still no refund for the waste and trap. Will not be using this company again
.

15 de junho de 2026
logotipo da Bathshop321

Resposta da Bathshop321

We are sorry to see your one-star review and regret that your experience did not meet your expectations.

Your order consisted of a bath, grips, and a waste. The bath and grips were delivered successfully just two days after your order was placed.

Unfortunately, the waste was dispatched directly from our supplier via DPD. Unbeknown to us, the parcel was returned to the supplier before it reached you.

We did not receive your initial email regarding the missing item. However, the two emails we received last night were responded to promptly at 7:58am this morning. We immediately contacted the supplier to investigate, and a full refund for the waste was processed before 10:00am.

We appreciate how frustrating delivery issues can be and are sorry for the inconvenience caused. As soon as we became aware of the problem, we acted quickly to investigate and resolve the matter.

Avaliado com 1 de um total de 5 estrelas

Misleading ad

Ordered a RAK toilet after seeing their ad and the pictures, but only received a pan. Clearly a misleading marketing strategy. They admitted too. Such a waste of time. Avoid this company!

12 de junho de 2026
Avaliação não solicitada
logotipo da Bathshop321

Resposta da Bathshop321

We're sorry to hear that your experience didn't meet expectations.

The listing was for the pan only, as is standard across much of the bathroom industry.

We take pride in customer service and this is reflected in our fantastic Trust Pilot score.

After receiving your email, our customer service team acted quickly and efficiently to resolve the matter, sourcing a cistern and delivering it quickly to ensure you could finish the installation.

If you’d like to discuss the matter further, please don’t hesitate to get in touch

Thanks
Bathshop321

Avaliado com 1 de um total de 5 estrelas

Ordered a Rak Tonique toilet

Ordered a Rak Tonique toilet, I received a "Tilly" which Bathshop321 advised me was a rebox. Unfortunately my new house was delayed and has only just been fitted. Glaze poor and damaged, castings pour ( difficult to get square back against wall) and toilet seat completely different to the RAK seat. It's a poor copy at best. Not happy. I believed them but should have sent back for a refund.

5 de junho de 2026
Avaliação não solicitada
logotipo da Bathshop321

Resposta da Bathshop321

Thank you for your feedback. We are sorry to hear that you are disappointed with the item received.

Our records show that the toilet was purchased in March 2025, more than a year before your Trustpilot review. We ask customers to inspect all goods as soon as they are delivered so that any concerns can be identified & resolved promptly.

We understand your frustration and regret that we were unable to assist further on this occasion.

Avaliado com 5 de um total de 5 estrelas

First class service from Bathshop321

First class service from Bathshop321. I was contemplating the purchase of a sink / worktop but needed specific measurements to ensure the unit would fit. I sent an email to Bathshop321 and received an excellent reply, including a technical drawing with all of the dimensions. Well done Bathshop331.

25 de maio de 2026

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