Having been let down by Dreams, we went to Bed Factory Direct on Long Lane Aintree. We told the sales advisor Cameron what we were looking for, a small double divan for our Autistic grandson. Cameron... Ver mais
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Veja o que dizem as avaliações
Wardrobe is actually a nice product Took me about 4 hours to build on my own but I wasn’t hurrying Instructions could be better as was quite difficult to see what ways some items needed to be es... Ver mais
A empresa respondeu
I needed a mattress for my 19th century daybed. Bed Factory Direct offered exactly what I wanted at an excellent price. They delivered really quickly and Louis in Customer Services was so helpful with... Ver mais
Bought a divan base. Very good quality and well made. Good communication via email plus you can call them. My only issue is they didn't unpackage the base and put it together which, given their requir... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Bed Factory Direct are a bed manufacturer and retailer, with over 35 years of specialist experience in creating, selling and delivering high-quality beds, mattresses and headboards. Thousands of satisfied customers have taken comfort in our commitment and dedication to providing a superb products, along with excellent levels of customer service.
Informações de contato
Marl Road, L33 7UH, Liverpool, Reino Unido
- 0151-548-1554
- customerservice@bedfactorydirect.co.uk
- www.bedfactorydirect.co.uk
4,5
Excelente
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 23% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Bed Factory Direct
Write a reply to the above 5 star trust pilot review
Resposta da Bed Factory Direct
Thank you for your kind feedback and for taking the time to leave a review. We’re glad to hear you’re happy with the quality of our service.
We really appreciate your support and look forward to serving you again in the future.
As described and the headboard fitted…
As described and the headboard fitted nicely.
29 de abril de 2026
Resposta da Bed Factory Direct
Thank you so much for your 5-star review, Carolyn.
We’re really pleased to hear that your item was as described and that the headboard fitted nicely. Your feedback is greatly appreciated and we’re glad you’re happy with your purchase.
If you need anything else in the future, please don’t hesitate to get in touch.
Lovely headboard
Lovely headboard. Fabric samples came very quickly via Royal Mail. The only negative is the headboard didn’t get delivered on the day the courier informed me. Waited in all day and no news! Fortunately it arrived the next day. This not the fault of Bed Factory but the courier they used
1 de maio de 2026
Avaliação não solicitada
Resposta da Bed Factory Direct
Thank you so much for your 4-star review, Gill.
We’re really pleased to hear that you’re happy with your headboard and that the fabric samples arrived quickly. We’re very sorry to hear about the delay with the courier delivery and completely understand how frustrating it is to wait in all day when a delivery doesn’t arrive as expected.
While this was outside of our direct control, we do appreciate your understanding and your kind comments about the product and our service.
If there is anything else we can help with, please don’t hesitate to get in touch.
Positive overall experience
Easy and straightforward to place order. Staff are helpful and quick to respond to queries. Bed arrived on time and was well packaged to avoid any damage.
23 de abril de 2026
Resposta da Bed Factory Direct
Thank you so much for your 5-star review, SBajwa.
We’re really pleased to hear that you found the ordering process easy and straightforward, and that our team were helpful and quick to respond to your queries. It’s also great to know your bed arrived on time and was well packaged for safe delivery.
We truly appreciate your kind feedback and support.
If you need anything in the future, we’re always happy to help.
On time giving 1 hour notice for…
On time giving 1 hour notice for delivery. Very professional in bringing bed etc into house. Very impressed.
23 de abril de 2026
Resposta da Bed Factory Direct
Hi Celia,
Thank you so much for your kind 5-star review!
We’re really pleased to hear that you were happy with the delivery service and that the team kept you well informed with the one-hour notice. It’s great to know you found them professional and that everything went smoothly bringing your bed into your home.
Your feedback means a lot to us, and we’ll be sure to pass your comments on to the delivery team.
You can't beat a sprung divan bed base for comfort and support
Easy to order online and amazingly quick delivery!
I was kept informed of when delivery was taking place, via email and text, and the couriers rang an hour or so before arrival. They manoeuvred the base into my room of choice twice, this bed base is good quality.
I only bought a sprung divan bed base, because the slatted bed base I had, doesn't give the movement I like, plus a sprung divan bed base helps the mattress last longer, and boy did i feel the difference using it last night for the first time!
Sprung divan bed bases, you really cant beat them for a good supportive sleep! Many thanks Bed Factory and courier!
27 de abril de 2026
Avaliação não solicitada
Resposta da Bed Factory Direct
Hi Carolanne,
Thank you so much for your fantastic 5-star review!
We’re delighted to hear how pleased you are with your new sprung divan bed base and that you noticed such a positive difference in comfort from the very first night. It’s great to know the ordering process was smooth and that our delivery team kept you well informed and provided helpful service on arrival.
Your comments about the support and durability of a sprung divan base are absolutely spot on, and we’re so glad it’s working perfectly for you.
Many thanks again for your kind words and for choosing Bed Factory!
Resposta da Bed Factory Direct
Hi Helen,
Thank you so much for your 5-star review!
We’re really pleased to hear that you found the ordering process easy and that your delivery was quick and smooth. It’s also great to know our delivery team made a positive impression and that you feel you received good value.
We truly appreciate your kind feedback and support.
Lovely fabric and split base option
Lovely fabric, excellent split base to help go up my difficult stairs, delivered on time.
30 de março de 2026
Resposta da Bed Factory Direct
Hi Tricia,
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you’re pleased with the fabric and that the split base option made delivery to your home much easier—especially with those tricky stairs. It’s also great to know everything arrived on time as expected.
Your feedback really means a lot to us, and we truly appreciate you taking the time to share your experience.
Excellent quality
Excellent quality, really well made ottoman end lift divan, very good value for money. The whole experience was great.
15 de abril de 2026
Resposta da Bed Factory Direct
Hi Emma,
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you’re pleased with the quality of your ottoman end lift divan and that you feel it offers great value for money. It’s also great to know that you had a smooth and positive experience from start to finish.
We really appreciate your feedback and hope you enjoy your new bed for years to come!
Resposta da Bed Factory Direct
Hi Kevin,
Thank you so much for your 5-star review!
We’re really pleased to hear that you received outstanding service. Your feedback is greatly appreciated and means a lot to the team.
We hope to serve you again in the future!
Bed factory never disappointed me zi…
Bed factory never disappointed me zi have been buying from them in the early 2000.
22 de abril de 2026
Resposta da Bed Factory Direct
Hi Winsome,
Thank you so much for your amazing 5-star review and for your continued support over the years!
We’re truly delighted to hear that we’ve consistently met your expectations since the early 2000s. Long-term customers like yourself mean a great deal to us, and it’s always a pleasure to know we’ve been able to provide products you can rely on.
We really appreciate your loyalty and kind words, and we look forward to serving you again in the future.
Resposta da Bed Factory Direct
Hi Gabriel,
Thank you for your 5-star review!
We’re so pleased to hear that you’re happy with your bed and love the quality. That’s exactly what we aim for.
We really appreciate your feedback and hope you continue to enjoy it!
Stunning bedframe
Stunning bedframe, small double for my daughter’s bedroom. Very classic.
Excellent customer service throughout the ordering and delivery service and process. Would recommend!
22 de abril de 2026
Resposta da Bed Factory Direct
Hi Lesley,
Thank you so much for your lovely 5-star review!
We’re thrilled to hear that you’re happy with the bedframe and that it’s a perfect fit for your daughter’s bedroom. It’s great to know you like the classic style, and that our customer service and delivery process met your expectations.
We really appreciate your recommendation and hope your daughter enjoys her new bed!
Excellent service
Excellent service for notifying of delivery and quality ottoman bed securely wrapped. Would highly recommend
22 de abril de 2026
Resposta da Bed Factory Direct
Hi Dianne,
Thank you so much for your wonderful 5-star review!
We’re really pleased to hear that you were happy with the delivery updates and that your ottoman bed arrived securely wrapped and in great condition. It’s great to know our service met your expectations.
We truly appreciate your recommendation and hope you enjoy your new bed!
Best mattress I have ever slept on
Great communication & delivery.
Most comfortable mattress I have ever slept on, it’s thick, high & heavy , amazing quality.
22 de abril de 2026
Resposta da Bed Factory Direct
Hi Jo,
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that you’re enjoying your new mattress and that it’s the most comfortable you’ve ever slept on—that’s exactly what we aim for. It’s also great to know that you were happy with the communication and delivery experience.
We really appreciate you taking the time to share your feedback,
Resposta da Bed Factory Direct
Hi Michelle,
Thank you so much for your kind review! We’re delighted to hear you’re pleased with the quality of your bed and that it arrived so quickly.
It’s great to know you feel you received excellent value for money — that’s exactly what we aim for.
If you need anything at all in the future, we’re always here to help.
Resposta da Bed Factory Direct
Hi Donald,
Thank you for your review!
We’re really pleased to hear everything ticked the boxes for you — that’s exactly what we like to hear. We appreciate you taking the time to share your feedback.
If there’s anything we can help with in the future, please don’t hesitate to get in touch.
Bed really comfortable and delivered by…
Bed really comfortable and delivered by very pleasant and helpful people
13 de abril de 2026
Resposta da Bed Factory Direct
Hi Jackie,
Thank you so much for your lovely review!
We’re delighted to hear that you’re finding your bed really comfortable and that our delivery team made a great impression — we’ll be sure to pass your kind comments on to them.
If there’s anything else we can help with, please don’t hesitate to get in touch.
Great service
Great service, the only place we found offering low headboards with great colour options. Arrived within a week of ordering.
22 de abril de 2026
Avaliação não solicitada
Resposta da Bed Factory Direct
Hi Kenneth,
Thank you for your great review!
We’re really pleased to hear you’re happy with the service and that you were able to find the low headboard style and colour options you were looking for. It’s also great to know your order arrived quickly within a week.
We truly appreciate your feedback and support. If you need anything in the future, we’re always here to help.
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