Bedzy Avaliações 550

Resposta de Bedzy

Há 6 dias

Hi Peta,

Firstly, I want to offer a very sincere apology for the delay with your order. March ended up being a completely unforeseen situation for us. Historically it’s usually one of our quieter months, so the sudden spike in orders during the promotion genuinely took us by surprise and unfortunately it created a backlog that took longer than expected to clear.

I completely understand how frustrating it must have been waiting this long, especially when you ordered on the 13th of March and needed the dog beds weeks ago. That’s certainly not the experience we want for our customers and I’m truly sorry for the delay.

I also wanted to reassure you there isn’t an AI robot handling responses. We’re a small Australian team and every message is written by a real person trying to assist and move things along. I can understand how it may have felt automated given the situation, and for that I apologise.

I can see your order is now with the courier and on its way to you. As you mentioned, regional Queensland deliveries can sometimes take a little longer once they leave the warehouse, but it should now be moving through the network quickly.

As a gesture of goodwill, if you ever decide to give us another chance in the future, please feel free to contact me directly and I’ll happily arrange a $50 gift card and free priority processing on your next order.

Again, I’m genuinely sorry this experience didn’t meet expectations and I do appreciate you taking the time to share your feedback. I promise we will take this onboard and do BETTER!

Warm regards,
Fraser Dalton
Customer Manager
Bedzy Australia

Resposta de Bedzy

Há 6 dias

Hi Sharon,

Thank you so much for your kind words, it really means a lot to our team.

We’re so pleased to hear everything arrived in great condition and that you’re happy with the value of your purchase. Our goal is always to make sure customers get exactly what they need and have a smooth experience from order through to delivery, so it’s lovely to hear that reflected in your feedback.

If you ever need anything at all in the future, please don’t hesitate to reach out. We’re always here to help.

Thank you again for choosing Bedzy and for taking the time to share your experience.

Warm regards,
Fraser Dalton
Customer Manager
Bedzy Australia

Resposta de Bedzy

Há 6 dias

Hi Natasha,

Thank you for taking the time to share such detailed feedback, and I’m genuinely sorry the experience didn’t meet expectations.

I’m pleased to hear the bed frame is now in place, however it’s very disappointing to read about the difficulties you experienced with the assembly process, particularly the instructions and the missing screws. That’s certainly not the experience we want for our customers, and I completely understand how frustrating that would have been, especially when you were trying to assemble everything over the Easter period when stores were closed.

Your comments about the instruction booklet and the labelled parts are very helpful. I’ll be passing this feedback directly to our product and supplier team so they can review the guide and packaging to prevent this happening again in future.

Regarding the missing screws, that should absolutely not happen and I’m sorry you were put in the position of having to source your own parts just to complete the build.

If you’re open to it, I’d really appreciate the opportunity to make this right. Please feel free to reach out to me directly referencing your order number BZ667897 and I’d be happy to organise a gesture of goodwill for the inconvenience you experienced.

We’re a small Australian team and we genuinely care about improving our products and customer experience, so feedback like yours is taken seriously.

Thank you again for taking the time to share it.

Warm regards,
Fraser Dalton
Customer Manager
Bedzy Australia

Resposta de Bedzy

Há 6 dias

Hi Tan Ya,

Thank you so much for your lovely review.

We’re really pleased to hear you’re happy with the quality and that everything arrived quickly. It means a lot to our team to know the experience met your expectations.

We truly appreciate the recommendation and look forward to helping you again in the future. If you ever need anything at all, please don’t hesitate to reach out.

Warm regards,
Fraser Dalton
Customer Manager
Bedzy Australia

Resposta de Bedzy

Há 6 dias

Hi Peter,

Thank you so much for taking the time to share such a thoughtful review.

We’re really pleased to hear you had a great experience with our team and that everything arrived quickly. It’s also wonderful to hear the product matched your expectations and that the assembly was easy and straightforward.

Your recommendation truly means a lot to us, and we really appreciate your support.

If you ever need anything at all in the future, please don’t hesitate to reach out.

Warm regards,
Fraser Dalton
Customer Manager
Bedzy Australia

Resposta de Bedzy

8 de mar. de 2026

Hi Ria,

Thank you for brining this to our attention. I’ve just taken a look at the tracking and honestly… I’m scratching my head a bit myself. At this point I’m wondering if the courier decided to take your parcel on a full tour of Australia before bringing it to you. 🤦‍♂️

I completely understand why you’d be frustrated seeing that tracking history. I would be too! I'm very sorry this has happened, however I appreciate that just saying sorry doesn’t really cut it when you’ve been waiting this long.

Just to clarify as well, the 14 business day timeframe is an estimated (not guaranteed) delivery window calculated from the time an order dispatches, and unfortunately once the courier has the shipment we rely on their network to complete the final delivery. We do also offer a Priority Dispatch option at checkout, which moves an order to the front of the queue for next business day dispatch, although I completely appreciate that doesn’t help the situation now.

Unfortunately as it’s Sunday the courier’s office is closed, so I’m not able to get answers from them today. I promise this will be the first thing I jump onto tomorrow morning when they open.

Nothing frustrates us more than when a courier lets our customers down like this. The moment I hear back from them, I’ll update you straight away.

Also if email isn’t your preferred way to chat with us, we’re also available on live chat, WhatsApp and social media, so you’re always welcome to reach out through whichever channel is easiest.

Again, I’m really sorry this has happened and I appreciate your patience while we chase this up. Back with you ASAP!

Warm regards,
Fraser Dalton
Customer Manager, Bedzy

Resposta de Bedzy

8 de mar. de 2026

Hi Mick,

First of all, thank you for ordering from us multiple times now! We genuinely appreciate your support and it’s always great to see returning customers.

I also completely understand where you’re coming from with your comments about processing times. From a customer perspective it can definitely feel frustrating when you’re excited for your order and just want it on the way as quickly as possible.

Because you’ve ordered with us before, you’ll have Bedzy Rewards points sitting in your account. If you log into your Bedzy Hub, you can see your current balance and how they can be used. Many repeat customers choose to redeem points for discounts, free products, or to claim a free Priority Dispatch upgrade!

The reason we run things this way is to keep our standard delivery option completely free for most Aussie postcodes, which the majority of customers prefer. Larger or heavy items like beds and furniture require specific vehicles and courier routes due to their size and weight, so during busy periods a dispatch queue can sometimes form while we coordinate the next available courier collection.

Priority Dispatch simply gives customers who need their order urgently the option to have a dedicated team fast-track the order processing, verification and courier assignment, rather than waiting in the standard queue. Many of our repeat customers actually use some of their rewards points to cover that upgrade.

That said, we really do appreciate you taking the time to share your feedback. Hearing directly from returning customers helps us keep improving how we explain and manage these options.

Thanks again for your continued support Mick, it genuinely means a lot to our team.

Warm regards,
Fraser Dalton
Customer Manager, Bedzy

Resposta de Bedzy

8 de mar. de 2026

Hi Karen,

Thank you for the lovely comment about the bed frame, we’re really glad to hear you’re enjoying the design and overall look of it. We truly appreciate you taking the time to leave a review as well.

I’m very sorry to hear about the issue with the support legs though. That certainly shouldn’t have happened, and I completely understand how frustrating that must have been.

Please don’t worry, you’ll absolutely be covered under warranty. To help us get this sorted quickly for you, could you please reach out via our contact page. You’re welcome to contact us through WhatsApp, email, live chat or social media, whichever is easiest.

If you could send us a short description of what happened along with a photo or video, our team will review everything straight away and organise the best solution for you.

Thanks again for your kind comments about the bed frame and for bringing this to our attention Karen. We’ll make sure we get this sorted for you.

Warm regards,
Fraser Dalton
Customer Manager, Bedzy