Beginning Boutique Avaliações 

1.144
O TrustScore é 2.5 de um total de 5

2,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Anyone ordering outside of Australia beware! I ordered 3 dresses to try out as a wedding guest. All 3 were lovely dresses however when I went to return them I realised I had to pay £30 shipping back t... Ver mais

Avaliado com 5 de um total de 5 estrelas

You guys are amazing!! Received my new dress today when I went to post my return. It fits perfectly, I’m so happy I exchanged the first one. Your customer service and postage speed is phenomenal... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Would not recommend purchasing with this store. Very rigid customer unfriendly return policy- items need to be back in their warehouse by 14 days after order! The company refused to work with me even... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Really unhappy with the quality of the dresses which turned up, the fabrics were all really cheap, and there is a stain on the front of one of them. When I tried to get a refund it was not possib... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de moda feminina
  2. Loja de Roupas

Escrito pela empresa

Welcome to Beginning Boutique, your ultimate online destination for the latest, most sought-after women's fashion. Founded in 2008 by Sarah Timmerman and proudly headquartered in Brisbane, Australia, we have rapidly grown from a local startup into a global e-commerce powerhouse. We are fiercely dedicated to providing fashion forward individuals around the world with an unmatched online shopping experience, exclusive designs, and statement pieces that turn heads. Whether you are searching for the ultimate festival outfit, flattering swimwear for your next getaway, standout party dresses, or elevated everyday casual wear, our expertly curated collections ensure you are always ahead of the curve. Beginning Boutique is also your go-to destination for spectacular formal wear. From waist-sculpting corsets and show-stopping sequin prom dresses to elegant evening gowns and black-tie maxi dresses, we provide unforgettable styles for your most important events. We frequently launch limited-edition drops and staple accessories designed to empower you to express your unique personal style with absolute confidence. We firmly believe that incredible fashion is for everyone. We are completely obsessed with customer satisfaction, and our dedicated team prioritizes fast, reliable global shipping, seamless returns, and highly responsive customer service so your wardrobe updates arrive perfectly and right when you need them. Beyond delivering exceptional fashion, Beginning Boutique is deeply committed to doing better for the planet and our global community. We actively champion sustainable retail practices by utilizing 100% compostable packaging for all our orders and continuously striving toward completely carbon-neutral operations. Furthermore, we are proud to pledge 1% of our annual profits to our chosen charity partners, meaning every purchase you make helps support meaningful, impactful causes. Join our global community today and discover why thousands of customers trust Beginning Boutique for their wardrobe essentials.


Informações de contato

2,5

Ruim

O TrustScore é 2.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 96% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,5

Todas as avaliações

(1.144)

39 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

I bought an off the shoulder dress and…

I bought an off the shoulder dress and the sleeve literally fell off the first time I tried it on and was about to leave the house. First they offered me $20 reimbursement to get the sleeve sewed back on out of my own time. Asked for a refund and it’s literally taken 2 weeks to travel from Sydney to their warehouse in Queensland. Avoid this nightmare 🤯

13 de janeiro de 2026
Avaliação não solicitada
logotipo da Beginning Boutique

Resposta da Beginning Boutique

Hey Em, I am so sorry for the delayed response and to hear you were unhappy with your experience. If this was not resolved and you wish for us to re-review this, can you please reach out via info@beginningboutique.com.au with your order details so we can investigate this further for you.

Avaliado com 1 de um total de 5 estrelas

Ordered over a week ago and still…

Ordered over a week ago and still haven’t received my package or updates on the tracking number. Absolutely awful delivery if anyone needs their things in a rush beware

12 de dezembro de 2025
Avaliação não solicitada
logotipo da Beginning Boutique

Resposta da Beginning Boutique

Hi Jesse, I can see that your parcel was delivered within the expected timeframe. If you have any questions or need help tracking your order, please reach out to our Customer Care Team, we’re happy to assist! x

Avaliado com 1 de um total de 5 estrelas

my daughter ordered some jeans £50

my daughter ordered some jeans £50, paid £10 delivery and mistakenly ordered the wrong size.
As they are in Australia they wont cover the return which royal mail want £30 for, despite Consumer Rights act 2015 and distance selling regs they are hiding behind "returns policy". Great at advertising on Insta , i'll make sure she lets her social group know not to use them

8 de dezembro de 2025
Avaliação não solicitada
logotipo da Beginning Boutique

Resposta da Beginning Boutique

We’re sorry to hear about the issue with your order. Our returns policy, available on our website, clearly states that customers are responsible for return postage unless the item is faulty or incorrect. This aligns with the Consumer Rights Act 2015.

We understand international returns can be inconvenient and appreciate your feedback

Avaliado com 1 de um total de 5 estrelas

They are a complete scam

They are a complete scam. Sent me a dirty, worn dress that I sent back to them and accused me of causing the damage to the item. They sent it back to me and charged my card. Absolute complete fraud. Do not order from this company unless you want to be scammed.

25 de setembro de 2025
Avaliação não solicitada
logotipo da Beginning Boutique

Resposta da Beginning Boutique

Hey Kristy, I can see that we sent back your return free of charge as it did not adhere to our policy. We appreciate your feedback.

Avaliado com 5 de um total de 5 estrelas

Amazing quality and shipping times

Amazing quality and shipping times! I am super impressed by how quickly my package came! I have ordered previously from this store before and have always been left satisfied!

The t-shirts are super soft! I have nothing bad to say, and as a plus the 'Chat Help' on the site is always perfect, and everyone is super sweet, you can ask them anything!

I will continue to order from them xx

24 de novembro de 2025
Avaliação não solicitada
logotipo da Beginning Boutique

Resposta da Beginning Boutique

Obsessed with this feedback Daniella! Thank you for shopping with us and we are so happy to hear that you were left impressed with our service! Can't wait to be a part of your next event! x

Avaliado com 3 de um total de 5 estrelas

Beautiful dress but…

Beautiful dress. Unfortunately I paid for express shipping which was supposed to be next day delivery. I wasn’t expecting next day delivery, but it wont be coming for 7-8 days! I wouldn’t have bought it had I known as it was needed for an event on the weekend.

21 de novembro de 2025
Avaliação não solicitada
logotipo da Beginning Boutique

Resposta da Beginning Boutique

Hey Madelen, thanks for your review. Your order was placed with Standard Shipping, which usually takes 2–6 business days. I see you’ve returned the item and received a refund. If you have any questions about shipping, feel free to reach out! x

Avaliado com 5 de um total de 5 estrelas

Beginning Boutique really cares about…

Beginning Boutique really cares about the customers and values your business. They are always willing to make sure the customer feels appreciated. They have the cutest dresses and my daughter and friends love it online and in person!

17 de novembro de 2025
Avaliação não solicitada
logotipo da Beginning Boutique

Resposta da Beginning Boutique

We are blushing! Thank you for the kind words! We’re thrilled that your daughter and her friends are enjoying their Beginning Boutique items. See you again soon!

Avaliado com 5 de um total de 5 estrelas

Top tier customer service and prices

Honestly the best part about this company is the customer service. They answered me within hours of every question I had. Unfortunately my daughter ordered something that wasnt right for her (happens when you buy online) but this company was so quick to help me with every issue I had. I will be 100 percent ordering from them again for prom and other school dances. The dresses are all stunning, packaged well and came on time. But whats important to me is their customer service. They are amazing and literally fix every single issue. Fast to respond and just lovely. I will be a lifetime customer TRUSTTT. Thank you again
-Shannon S

28 de outubro de 2025
Avaliação não solicitada
logotipo da Beginning Boutique

Resposta da Beginning Boutique

We're so happy to hear that you had a positive experience with our customer service! We appreciate your kind words about our team's responsiveness and helpfulness. It's great to know that we could assist you with your order and that you plan to shop with us again. Thank you for your trust!

Avaliado com 1 de um total de 5 estrelas

Total scam

Total scam. Placed an order for second day air, package never arrived. Then they sent a photo of where it was which wasn't my porch. Refusing to give my money back. Do not order from this company!

24 de outubro de 2025
Avaliação não solicitada
logotipo da Beginning Boutique

Resposta da Beginning Boutique

Hi Ashley, thanks for taking the time to leave a review. I can see our Customer Care team have actioned this for you and have provided compensation.

Avaliado com 1 de um total de 5 estrelas

Do NOT buy!!!!

Do NOT buy!!!!! Absolutely horrible quality. The dress came missing numerous sequins, hem and seams sewed crookedly. It's a MESS. AWFUL.

19 de outubro de 2025
Avaliação não solicitada
logotipo da Beginning Boutique

Resposta da Beginning Boutique

Hi Jill I'm sorry to hear you had issues with your order. I can see our team did follow up and offered resolutions to compensate or replace your order. Please feel free to reach out to info@beginningboutique.com.au for further assistance.

Avaliado com 5 de um total de 5 estrelas

Chantal provided such great customer…

Chantal provided such great customer service, even over the most recent long weekend. Her response was quick and helpful. Very appreciative!

6 de outubro de 2025
Avaliação não solicitada
logotipo da Beginning Boutique

Resposta da Beginning Boutique

Hey Abby, thanks so much for your amazing feedback and positive review!

Avaliado com 1 de um total de 5 estrelas

Be careful when ordering from this…

Be careful when ordering from this site. They only have a 14-day return window and they charge you a $13.95 restocking fee per order unless you reach out to them and ask to consolidate returns. If you are ordering a dress for an occasion you will not have a big window to do returns. They also only accept returns USPS so you have to go to an actual Post Office. The quality is ok, but not worth the price and the short return window and even as a new customer they would not budge. I won't let my daughter order from there again.

29 de setembro de 2025
Avaliação não solicitada
logotipo da Beginning Boutique

Resposta da Beginning Boutique

Hi Marisa, I am sorry to hear that you weren't happy with our return policy, however we have all policy details listed on site, and it is important that this is read and understood prior to purchase - you are always welcome to reach out to our team for clarification if unsure!
Additionally our return hub is based in California so you would only be waiting local timeframes, and unfortunately our system is unable to automatically consolidate returns, but as mentioned if you reach out to our team we can absolutely assist with this, and waive the duplicate handling fee.
Could you please send an email to info@beginningboutique.com.au with your order number so I can look into the order details? x

Avaliado com 1 de um total de 5 estrelas

first and last time

i brought three different items from here same size and all the sizes were way off. I got this yellow off the shoulder sheer top and it doesnt even stay down... i got a size 18 mini dress and it doesn't cover my bottom but Im also 5'7 so that doesn't help. Than i ordered these jeans and they were so big. First and last time ordering from these guys

6 de fevereiro de 2025
Avaliação não solicitada
logotipo da Beginning Boutique

Resposta da Beginning Boutique

Hey Ray,
I am so sorry about this issue you have faced with sizing! I understand that shopping online can be a little tricky but please know that our team are here to help! Our team can provide exact measurements or even additional product information or photos so that you have more confidence in the sizes you will receive.
We use a variety of suppliers and fabrics so all products will slightly differ in the overall size/ fit which is why you may be facing these inconsistencies.

Please reach out to us at info@beginningboutique.com.au; we would love to be able to help you get a size that is better suited to the fit you are after, and additionally provide more details on the size/ fit so we can look into if there is an issue with the product.
Appreciate the feedback so we can work on improving! x

Avaliado com 1 de um total de 5 estrelas

I ordered a dress nearly a month ago…

I ordered a dress nearly a month ago and it still has not shipped. The seller answered my first email saying it would soon ship. When I tried to contact again, multiple times, they have ignored me. I had also paid an extra $25 for expedited shipping, which obviously did not happen. Do not order from this boutique! Very much like a scam!

Thank you for your reply. It’s unfortunate that you never replied until I posted a review. My order is number 10042. I have sent this order number info to the email you provided several times already with no response. Then I received one email response and you then asked for me to email a screenshot of my order, which I sent. Since then no response from Beginning Boutique.

At this point I want order number 10042 cancelled and refunded as the event I needed this dress for has already passed.

The total was $114.99 so I would appreciate a refund.

Maybe you need a new customer service team.

21 de setembro de 2025
Avaliação não solicitada
logotipo da Beginning Boutique

Resposta da Beginning Boutique

Hey Christina, I am so sorry to hear that you haven't received your order! I am unable to locate your order details to look into this further - I have sent you a request for more information if you could please provide me with this information, or alternatively, could you please contact our team again at info@beginningboutique.com.au or give us a call so we can figure out what has happened with your package!

Avaliado com 1 de um total de 5 estrelas

Long shipping times despite what…

Long shipping times despite what website says. Ordered dress on 9/7 and still haven't received it - so much for homecoming....

17 de setembro de 2025
Avaliação não solicitada
logotipo da Beginning Boutique

Resposta da Beginning Boutique

Hey Shauna, I am so sorry that your order was delayed by 3 days. Unfortunately it looks like there was a delay on the couriers end which was completely out of our control. This is not the experience we want for anyone, nor is this the normal circumstance. I have sent you a follow up email. x

Avaliado com 5 de um total de 5 estrelas

Amazing customer service

Amazing customer service! I accidentally put in the wrong address and was worried I wouldn’t get my dress in time. Even though it was the middle of the night in Australia, Tash answered the phone right away, was so kind and helpful, and arranged to have my order re-shipped overnight from California. Thanks to her, my dress arrived on time. We were thrilled when it came—it was adorable, great quality, and exactly what I needed. Truly one of the best online shopping experiences I’ve had—I highly recommend Beginning Boutique!

12 de setembro de 2025
logotipo da Beginning Boutique

Resposta da Beginning Boutique

I'm so happy to hear about your experience, and that we could get your details updated - and most importantly that you loved the dress and that it arrived to you in time for your event ✨😍 Feel free to share photos - we would love to see! x

Avaliado com 5 de um total de 5 estrelas

Lovely & helpful!

So helpful, lovely, and very accomodating! Will definitely be coming back

13 de agosto de 2025
Avaliação não solicitada
logotipo da Beginning Boutique

Resposta da Beginning Boutique

So happy to hear this Amelia! Thanks for taking the time to pass on this feedback 😍

Avaliado com 3 de um total de 5 estrelas

Trisha skirt

Not the same colour as on the website. I would expect some variation but the skirt is a completely different green than advertised. Comfortable skirt but not completely what I thought it would be.

15 de julho de 2025
Avaliação não solicitada
logotipo da Beginning Boutique

Resposta da Beginning Boutique

Hey Julia, thanks so much for your constructive feedback. We always aim for transparency and I will be sure to pass this on to our wider team.

Avaliado com 5 de um total de 5 estrelas

Best customer service!

I haven’t received my order yet, but the online customer service I received when I accidentally ordered the wrong product was phenomenal. My issue was solved within minutes and the order I meant to place was sent out the same day (I ordered at 4:30pm). Thank you Rosie!

5 de agosto de 2025
Avaliação não solicitada
logotipo da Beginning Boutique

Resposta da Beginning Boutique

Hi Victoria! We're so glad Rosie was able to resolve this for you 💖 we can't wait for you to receive your order and hope you love it x

Avaliado com 5 de um total de 5 estrelas

Beautiful dress

Beautiful dress. Unfortunately my daughter is in between sizes and we just couldn’t make the dress work. Customer service was wonderful, quick responses to my queries from the team. Refund was in my account quickly and without fuss.

31 de julho de 2025
Avaliação não solicitada
logotipo da Beginning Boutique

Resposta da Beginning Boutique

Hey Ursula sorry to hear the dress didn't work out for your daughter but glad we could help make the return process so easy for you 💖 Our Customer Care team can also help with extra sizing info and specific measurements to help find the best fit as well ✨

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