I was very impressed by the Tacoma store. I brought some coins from a small collection and recently walked in without an appointment. Christina was very helpful and incredibly knowledgeable. I woul... Ver mais
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Veja o que dizem as avaliações
I went to the Issaquah location and was helped by 2 gentlemen. I did not get the first man's name, but Steven Flanagan helped finish my transaction. Both men were very knowledgeable and thorough in... Ver mais
A empresa respondeu
This was our first experience with Bellevue Rare Coins (Lynnwood location) and we were quite impressed. We had multiple pieces of jewelry of unknown value. Angel sat down with us and very patiently... Ver mais
Recently sold some American silver eagles to Bellevue rare coin, called them first to discuss price drove all the way up there guy offered me spot. Would never do business with them there's too many r... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Bellevue Rare Coins has specialized in buying and selling coins, jewelry, gold, diamonds, and valuables since 1979. Four convenient locations to serve you!
Informações de contato
321 Bellevue Way NE, 98004, Bellevue, Estados Unidos
- 4254541283
- info@bellevuerarecoins.com
- www.bellevuerarecoins.com
4,4
Excelente
486 avaliações
Pede aos clientes que avaliem
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Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
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Took way too long to fill the order…
Took way too long to fill the order especially since the store had the coins in stock.
22 de setembro de 2023
Resposta da Bellevue Rare Coins
Loretta,
Thank you for your review. We're sorry to hear that it took too long to fill your order, especially since we had the coins in stock. We understand how frustrating this can be, and we apologize for any inconvenience.
We're still investigating the cause of the delay, but we're committed to improving our order fulfillment process to ensure that our customers receive their orders as quickly as possible. In the meantime, we've taken steps to ensure that this doesn't happen again.
We value your feedback and appreciate your patience as we work to improve our services. We hope you'll give us another chance in the future.
Sincerely,
Andrew G.
Very Polite and Professional Staff
7 de setembro de 2023
Resposta da Bellevue Rare Coins
Carol,
Thank you for your kinds words in reference to our staff. We hope to continue to assist you in the future. Thank you for your time and have a great day.
Andrew G.
Your phone order system SUCKS big time
Your phone order system SUCKS big time. I am in a wheel chair and the phone order is a necessity for me. I attempted several times and was instructed to leave a message and someone would return the call. To date (2 weeks later) still no call. I missed the opportunity to catch the gold and siler at it's recent lows. In store has always been professional.
29 de agosto de 2023
Resposta da Bellevue Rare Coins
William,
Thank you for your for both your kind words about your in store visit and your frustration with our phone system. We always work to create the best service for our customers. We have been upgrading our phone system and I believe you would be happy with our current system. We hope to continue to assist you both in and outside of our stores.
Thank you for your time and have a great day.
Andrew G.
Friendly, helpful & courteous staff
Kyle was super helpful and made for a great first-time experience. I rated 4 stars because, though I didn't feel rushed, the Issaquah store was packed. May want to have more sales support on weekends if Sat (26) was any indication.
26 de agosto de 2023
Resposta da Bellevue Rare Coins
Dan,
Thank you for your review. We are glad that Kyle was able to help you and make you feel comfortable while in our store. We hope to continue to assist you with your selling or buying needs in the future. Please feel free to use our scheduling system at https://www.bellevuerarecoins.com/schedule-an-appointment/. This will lock in a time to be assisted, rather than need to wait as a walk in. Thank you again for your review and have a great day.
Andrew G.
As always great prices and service
9 de agosto de 2023
Resposta da Bellevue Rare Coins
Thank you so much for your kind words! We're so glad to hear that you're always happy with our prices and service. It's our goal to provide our customers with the best possible experience, and your feedback helps us to do that.
We're always working to improve our offerings, so if there's anything else we can do to make your experience even better, please let us know.
Thanks again for being a valued customer!
Sincerely,
Andrew G.
We had an appointment and had to wait anyway
A person that missed his appointment, was allowed to go before us and we waited beyond our appointment time. Also staff took a walk in after our appointment time and we waited for her
8 de agosto de 2023
Resposta da Bellevue Rare Coins
Dear Robert,
Thank you for taking the time to leave a review of our Issaquah store. We're sorry to hear that you had a negative experience with our appointment system.
We understand that you were disappointed that a person who missed their appointment was allowed to go before you. We also apologize that you had to wait beyond your appointment time.
We take our appointment system very seriously and we are committed to providing our customers with a fair and efficient experience. We have investigated this matter and we have found that there was a misunderstanding about the appointment times. The person who missed their appointment had arrived earlier than their scheduled time and was waiting in the lobby. Our staff member mistakenly thought that they were on time and allowed them to go ahead of you.
We value your business and we want to make sure that you have a positive experience with us. We would like to offer you a complimentary gift card to our store. We hope that you will give us another chance to earn your business.
Andrew G.
Safe at brick and mortar outfit
They did not check my ID when I bought with my Debt card. Other than that they were very nice to me.
Thank YOU
LOVE ROBERT
7 de agosto de 2023
Resposta da Bellevue Rare Coins
Robert,
Thank you for your review and information on the recent visit. We are always working to better our procedures in the stores. We are glad to have made your visit easy and hope to check the id more in the future. We appreciate your business and hope to assist you with your coin and precious metal needs.
Andrew G.
Connor or his evil twin whatever at the…
Connor or his evil twin whatever at the Issaquah store has ALWAYS been very unpleasant to deal with.
Their customer service is borderline hostile.
I'd buy exclusively online rather than allocating to Bellevue as well except dealing with Celia makes up for the drawback of the brothers.
2 de junho de 2023
Resposta da Bellevue Rare Coins
Dear Tim,
Thank you for taking the time to leave a review of our Issaquah store. We're sorry to hear that you had a negative experience with Connor or his evil twin. We take customer feedback very seriously and we will use your experience to improve the training of our staff.
We understand that you found the customer service to be borderline hostile. This is not the standard of customer service that we strive to provide. We are committed to providing excellent customer service to all of our customers, and we will work to make sure that you have a positive experience in the future.
In terms of your situation, it seemed that you were not able to get a hold of our store for a phone order. When in the store, our representative attempted to explain the difference in payments for phone and in-store orders, but an understanding of the payment differences could not be met. We would love to assist you in placing an order and will certainly take phone orders anytime during business hours.
We appreciate your feedback, and we will work to make sure that you have a positive customer experience in the future. We would also like to invite you to contact us directly so that we can address your concerns in more detail.
Andrew G.
True professionals.
8 de agosto de 2023
Resposta da Bellevue Rare Coins
Thank you so much for your kind words! We're so glad to hear that you found our team to be true professionals. We take great pride in providing our customers with the highest level of service, and your feedback means a lot to us.
We're always working to improve our skills and knowledge, so that we can continue to provide our customers with the best possible experience. If there's anything else we can do to help you, please don't hesitate to reach out.
Thanks again for your business!
Sincerely,
Andrew G.
Terrible customer service I would stay…
Terrible customer service I would stay clear of this business. Communication from them is non-existent. Purchased coins over a month ago was supposed to receive notification never did called a couple weeks later still not in said they would sent notification but nothing.
10 de julho de 2023
Avaliação não solicitada
Resposta da Bellevue Rare Coins
Jeff,
Thank you for the information regarding your recent visit and order. We work to get our orders filled in the timeliest manner possible and typically do get backorders completed within 10 business days. At times, shipping and other inclement circumstances can affect the timeline for receiving an order. We try to use the best communication when dealing with late orders and we always hope to create the best customer service possible. We hope to build on our current practices and your experience will help mold a better customer experience for the future. In your case, a voice mail was left stating that your order was completed and ready for pickup a couple of weeks ago but we did not hear back from you until yesterday when you reached out through email. Promptly, we responded to your email and let you know your items were ready and you could stop into our store anytime to pick up your items. We hope you enjoy your coins and hope to assist you more in the future.
Thank you for your time and have a great day.
Natan
Quick, thorough, and easy to sell coins.
The Bellevue location was busy in the middle of the day, which is a good sign. They quickly estimated the value of my coins and the process was very straightforward.
2 de agosto de 2023
Store was busy at 10:30am Mon About a…
Store was busy at 10:30am Mon About a dozen people in store. I had an appointment, was greeted by Connor and advised to put my silver coinage on a counter top while he finished up with his previous customer. After a short wait, my coins were processed expediently. I’ve had a lot of retail experience and easily recognize a well run business. Your Issaquah location fits in that category. Will be back when silver hits $25 oz.
31 de julho de 2023
Disinterested in comics
While the site and the store had advertisements of in the business of buying comics I instead got a lesson on the risk of buying comics and how much business hours it would take to look through them and even without looking pulled low numbers out of thin air. I set up an appointment in hopes a heads up would help but no, barrelly look at what I had.
3 de agosto de 2023
BRC always has the lowest prices to buy…
BRC always has the lowest prices to buy coins, they are friendly, helpful, and knowledgeable.
29 de julho de 2023
very long wait in store for pick-up
very long wait in store for pick-up, but price and selection made it worthwhile
25 de julho de 2023
Two thumbs up!
14 de julho de 2023
Great customer service.
17 de julho de 2023
Came in with a dozen coins to verify…
Came in with a dozen coins to verify whether or not, they were real, and they had me in and out of the store in 15 minutes with confirmation that everything was legitimate. It was great because I was in a hurry, and they have a very knowledgeable staff that was able to confirm rather quickly.
28 de junho de 2023
efficiency
I have purchased at the Bellevue store before and they always handled my purchase quickly once they were able to take care of me. Often there are several customers in the store which I suspect were walk-ins which slowed the process.
this time I was in and out of the store in 15 minutes.
they are always pleasant and business like. Thank you
28 de junho de 2023
Get new people to work for you
17 de junho de 2023
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