Delayed Delivery and Refused Fair Refund
I would strongly caution anyone considering ordering from Belovejewel.
I ordered two rings in December and waited nearly three months to receive them. During that time, I sent multiple emails asking for updates and was repeatedly given vague responses. At one point, I was even told I would receive a refund once the rings arrived because of the excessive delay — that never happened.
When the rings finally arrived, they were NOT what I ordered.
The rings I selected were non-adjustable, required a specific ring size, and had a clean engraving inside the band. The heart stones were large and properly set. What I received were adjustable rings with very small stones. The engraving was placed on the outside of the ring, was barely readable, and looked nothing like the product photos. The prongs stuck up so high that I scratched my hand within minutes of wearing it.
When I contacted customer service, instead of honoring a refund for an item that was clearly “Significantly Not As Described,” they offered:
• 30% refund
• A replacement item
• Store credit
None of which addressed the issue that the product was incorrect.
They required me to pay expensive international return shipping to China in order to receive a refund — shipping that would have cost nearly as much as the rings themselves. This is not reasonable when the seller sends the wrong item.
I have ordered from many online retailers and overseas shops and have NEVER experienced anything like this.
Extremely disappointing customer service and misleading product representation.
Buyers beware.
Resposta da Belovedjewelry
Good Afternoon Kari - You have contacted BE LOVED INC., an Illinois corporation that specializes in the design and creation of fine jewelry and distinctive accessories. Our website is www.belovedjewelry.com NOT www.belovejewel.com
According to our records, we do not have an order from you which corresponds to the information you provided and we believe that you may have inadvertently contacted the wrong company (Belove Jewellery). We kindly encourage you to check the spelling of the website where you placed your order. We have recently been made aware of several instances where people have encountered issues with regard to orders that were placed with another website that is utilizing a name that is similar to ours.