Benefitcosmetics Avaliações 234

Placed an order online at Benefit Cosmetics on Nov 29. The order STILL hasn’t shipped. I’ve called on 12/4, 12/9, 12/12 & 12/16. Each time they told me they “...are busy with holiday orders and experiencing delays, BUT your order will ship in 24-48 hours!” Obviously lies. The call I placed on 12/16 put me on hold for 27 minutes. I had to hang up prior to speaking to anyone, since my lunch break was over. Benefit will also not let me simply cancel the order. I’ve tweeted at them 3x now without any response... WHAT ELSE CAN I DO?!?!

When asking customer rep, ‘Laura’ to speak with her Manager (who she stated was Lori), I was told: 1. She’s too busy to take phone calls 2. She can’t help you either 3. She’s really not here...so you can’t hold to talk with her.

Buyer beware. I feel I have been completely screwed by Benefit. Will NEVER buy or use this brand again. Filled out a complaint on the BBB web site.

I think many other people who review here face the same problem, placed the order for more than 10 days still yet to get their order, I tried to send then email by using their feedback form, however the website not allowed, tried to call them, keep waiting on the line and no one answer.

I wish I could had read the review before I placed my order

I really wonder are there any consumer association or some channel that consumer like us can make a compliant.

Horrendous customer service. Placed an order November 29 that still has not shipped. I have called customer service 6 different times and they continue To tell me my order is processing in the warehouse and that it will ship. I have asked to speak to a supervisor multiple times and I’m told that the supervisors are busy. Most unprofessional and unacceptable customer service I have ever dealt with. I still have no resolution to when my items will ship and continue to get the run around.

I made an order on Nov. 28th and 10 days later still not shipped. They refused to cancel my order because it has been "processing". After several emails through their online contact form consulting my order status, they blocked my email address. Worst online shopping experience ever. Never shop with this company again.

I placed an order and paid for 2 day air. It’s been over a week and they claim the only think they can do is “monitor it.” They refuse to issue me a refund for my shipping and won’t respond to my request to cancel my order.

Their website and customer service is very poor. I spent 2 hours trying to get the promo code to register. Sent two messages during that time asking for help. You get no reply and everywhere on their site it says they’ll get back to you in 2-3 days. It is not good enough. Even the customer helpline tells you to message them. I have no idea why they have a phone line that tells you to message them. I get to payment details and the site struggles to accept my shipping address. Get to payment eventually after 1 hr. I ended up paying twice because there was no confirmation of payment. My order still doesn’t show on my account. Contacted my bank and they’ve informed me that two payments have been deducted. I’m now looking for a refund for being billed twice due to their rubbish website. Still no order confirmation or reassurance from the company. They use the sales as an excuse but there are other popular luxury brands out there and I’ve had no trouble with purchases from them during sales. Money grabbing company, don’t care about people. Awful.

Be really careful with this company!! I wanted to order their products via their online store. As I entered all my credit card information I received a message saying "Oops! Sorry gorgeous but there was a problem in processing your order. Try again later!". And so I (dumb) tried again later three times. And all of those three times I received the same message but as I checked my credit card processes I saw that Benefit Cosmetics took the money for all of my tries which was in total 200$. (And they didn't send any of those products at least once because "there was a problem with processing"... sure.. but there is no problem with taking money from people, huh?). Then I found their number on their website and I called them. They told me that the problem is that they don't accept international credit cards and that they will refund my money in 5-8 days. I was waiting for 10 days but the money was not refund. So after the 10 days I called again. First time they denied my call and second time I called, I was told that since it is an international card I should give it one more week. It has been almost 4 weeks since then and so I became really angry because I am a student and I can't afford to lose 200 dollars just for nothing. So I called there again and I found out that THEY BLOCKED MY NUMBER!! So please, be careful with ordering their products. I would NEVER BUY anything from this brand EVER AGAIN! I could't believe how they can STEAL MONEY AND THEN BLOCK A NUMBER!!! Consider if you want to buy Benefit..

I am a makeup artist and I use their products on my clients. I found out they offered a discounts to pro's so I did the application and waiting a few weeks to here back. They accepted my app and told me my membership card was on the way and while I waited I can use my promo code they sent me to still buy products online. Well when I went to make my purchase, it never gave me the discount. I tried calling customer services and they said there is no one I could speak to about this and that I had to send an email. I never got an email back so I emailed again. Then I got an email back saying it would take a few days because they are so backed up.

What kind of customer service is that? It is horrible!! I am trying to replenish product for brides and I can't even make my purchase. How do you not have someone available to talk to? All the other lines I have great service with except this.

I am so upset and disappointed. Don't use them.

It took 3 weeks for my package to arrive. When it arrived the item I got had been opened into and very damaged. I was disappointed.

customer service they never helped me at all. bought the product and waited for a month and never got my items. then they said to refund me and wait another billing cycle. (so they wanted me to wait for another month?) so the promotion that i got before was gone. really bad experience. never again.

I have ordered with them before and had no trouble. But a couple days ago I was trying to grab some products that are on sale and when I tried to submit my order I got an 'Order Processing Error'. My card WAS charged both times I tried to submit my order and now I get no response from their customer service on either why my order is not processing or if I will get my money back.

Benefit cosmetics Store: Boots Queensway/Bayswater- Saturday 3 August 2019 @ 5pm
Appalling service from Sale assistant (Izza )
No ethical standard, extremely rude and insolent, is this part of your training ?, how could Benefit Cosmetic condemn this unacceptable behaviour.
Disrespectful and unqualify.
These speak volume about the brand.
No benefit" to shop with them

While I was placing an order on benefit cosmetics website , they debited my account with $41.29,
they got authorization code from my bank without giving me an order number nor a confirmation number.
Wrote several emails but no one replied even their customer care

Really awful customer service, they refuse to look into lost orders and the communication is rubbish, for such a big company I expected more. Also be careful of offers as they like to pick and choose when they will let you have them

Buy my mascara, concealer and foundation from benefit. The best stuff I have used. Would highly recommend.

I placed an online order for Benefit Cosmetics eyeshadow duo. Their website description states “soft matte taupe and sable”. In reality, the sable color is a shimmer shadow - not matte. I called Customer Service, ‘Maria’, and asked for either a prepaid return label or the cost of my return shipping be included in my refund as their description is not accurate. Maria agreed their description was faulty, but refused to do anything. I asked for a supervisor, she overly-sweetly asked me to hold .... and, as I suspected, no one came back on the line. I will never purchase another Benefit Cosmetic item again, and I am returning all other items in my order even though I was only going to return the shadow.

Only placed the order to get the free gift, when it arrived the free gift wasn't included.

I have placed 2 orders with them , both times they have taken authorization from my credit cards and they claim the orders did not go through ?
first order was placed on line and then spoke to (Shawn) who acknowledged that he sees my request on line and that they had a glitch in the system to try back again
the second time I called customer service and spoke to Maxime who took all the information including credit card and was unable to process the order , but the credit card company sent me a pre authorization notice . I asked to be transferred to a supervisor .
I spoke to customer service supervisor ( Lori ) and she had no clue what to do , only said that if the system did not accept the order to go some where else!!!
lousy customer service. the owners of this company should know what is happening .

Spend a lot of money with this company in December over a couple of orders and on my last order there was items missing from my order. I have emailed the company twice now and they have been ignorant and not responded to either message. I would like the company to make contact with me and the items sent out straight away. Disgusted with the level of customer service. Order BC48502607

I have been using benetint for years and I absolutely love it. Unfortunately benefit have decided to spend less on its packaging of late which means the bottle now leaks when you travel with it!! Usually it can get put in the makeup bag, in the handbag, suitcase or hold-all and no issues. Latest bottles leak every wear and have wrecked two of my cath kidston makeup bags worth over £40!! Also lost two thirds of the product due to the leak! Companies need to stop scrimping on quality!!! Furious, do not purchase this product or similar ones with benefit as the packaging will be the same. The product itself is also more watered down than its original from years ago.