The initial purchase was brilliant - offered ideas and suggestions and given the time to make a decision. The time from purchase to delivery was good. The gents who delivered were excellent both... Ver mais
Localização
Trocar localizaçãoUnit 2 Bridgewater Retail Park, Manchester Road, WA14 5PZ Altrincham, Cheshire, GB
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Veja o que dizem as avaliações
Jonathen was amazing. Very helpful, friendly, and knowledgeable without the" hard " sell attitude. I liked being left alone to try different mattresses which meant I could take my time to choose t... Ver mais
Despite arriving 30 mins before closing time we had the personal attention of one of the salesmen who asked questions to work out what type of mattress might be most suitable for us. He then took us... Ver mais
A empresa respondeu
The sales advisor (John), was extremely helpful and professional, made my experience easy and fuss free. Not over selling anything or overbearing, straight to the point and 100% about myself and my wi... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Bensons For Beds - Altrincham
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contato
Unit 2 Bridgewater Retail Park, Manchester Road, WA14 5PZ, Altrincham, Cheshire, Reino Unido
- 1619282704
4,6
Excelente
358 avaliações
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The delivery and disassembly/assembly…
The delivery and disassembly/assembly work (Driver: SEAN, Driver Assistant: ANDY) of my bed and mattress is excellent, together with the ordering.
27 de agosto de 2026
Resposta da Bensons For Beds - Altrincham
Thank you for your wonderful feedback! We're thrilled to hear that Sean and Andy provided excellent delivery and assembly service. It's great to know that your ordering experience was smooth as well. We appreciate your support and look forward to serving you again!
I wouldn’t use Bensons for Beds again…
I wouldn’t use Bensons for Beds again and wouldn’t recommend either. I bought two beds and two mattresses and was very surprised that the delivery fee was an extortionate £75.
When I vocalised my surprise at the fee, the gentleman in the shop told me that that covered taking away the wrapping for the beds and the mattresses and that I could even ask the delivery driver to assemble the bed when it arrived.
None of this was true and what I though would be a simple and easy way to buy beds turned out to be a trip to the tip with a van in order to get rid of the large levels of plastic and cardboard wrapping the beds and the mattresses were encased in and my building them myself.
I have been left with the feeling that the salesman just told me absolutely anything to secure the sale and he wasn’t bothered about the impact of him telling untruths in order to get it.
I rang the shop on the same day to speak to the gentleman who had sold me the beds just for him to lie again and say that he was surprised they didn’t take the wrapping away and that he would ring his manager and that he would call me back with a refund on the delivery fee. He never did.
I have attempted to sort the matter out with the customer services department via email since 6th August but to no avail.
Rubbish service for overpriced beds.
6 de agosto de 2026
Resposta da Bensons For Beds - Altrincham
We are very sorry to learn of the disappointment and frustration caused by your recent purchase and delivery experience. We have contacted you today to discuss this further with you.
Thank you for your patience,
Megan | Customer Care Specialist
Would definitely recommend….
I was delighted with my experience buying from Benson for Beds. Everyone from store to delivery was helpful and friendly. My order was handled efficiently and I’m very pleased with the product.
Would certainly recommend.
11 de agosto de 2026
Resposta da Bensons For Beds - Altrincham
Hello Bernadette,
Thank you for your wonderful review! 😊 We're absolutely delighted to hear that your experience with Bensons for Beds was so positive from start to finish. It's fantastic to know that everyone you dealt with, from our in-store team to our delivery colleagues, was helpful, friendly, and efficient throughout the process.
We're especially pleased that your order was handled smoothly and that you're happy with your purchase. Thank you for your recommendation and for choosing us. We hope you enjoy your new bed for many comfortable nights ahead,
Megan | Customer Care Specialist
The service in the Altrincham store was…
The service in the Altrincham store was excellent! They were so patient and couldn’t have done more.
Very pleased with my purchase, although it hasn’t been delivery yet the experience so far has been fantastic and no hassle whatsoever.
12 de agosto de 2026
Resposta da Bensons For Beds - Altrincham
Thank you for your wonderful review! We are so pleased to hear that your experience at our Altrincham store was excellent and that our team was patient and helpful. We're delighted you're happy with your purchase and that the process has been hassle-free so far.
Team Bensons
Great experience overall
The guy in the showroom was excellent. He came over to help us, but didn't hang around. He was there when we needed him. Very helpful & friendly.
The delivery guys were okay, but one of them was a little heavy handed & damaged our ceiling. The company rang later that day & offered to pay for repairs, but I feel that if he'd have taken his time, it wouldn't have happened. We have sorted it out ourselves.
8 de agosto de 2026
Resposta da Bensons For Beds - Altrincham
Hey Karen,
Thank you for your detailed feedback! 😊 We're delighted to hear that our showroom colleague was so helpful, friendly, and struck the right balance by being available when needed while still giving you space to browse.
We're also pleased that our team contacted you promptly regarding the damage caused during delivery and offered to cover the repair costs. While we're sorry this happened, we appreciate your understanding and are glad the issue was addressed quickly. Thank you for choosing us, and we hope you're enjoying your new purchase,
Megan | Customer Care Specialist🛏️
Shopping made easy
From entering the store to leaving we were made to feel very welcome. The staff are very helpful and funny, we love bit of banter whilst shopping. The boys answered all our questions with professionalism. Thank you for the lovely cup of coffee ☕️
11 de agosto de 2026
Resposta da Bensons For Beds - Altrincham
We're so pleased to hear you felt welcome from the moment you entered our store! It's wonderful that our team was helpful and professional, and that you enjoyed the friendly banter while shopping. We're also glad you enjoyed your coffee!
Team Bensons
EThe service was excellent from sales…
EThe service was excellent from sales yo delivery.
31 de julho de 2026
Resposta da Bensons For Beds - Altrincham
We're so pleased to hear that your experience with us, from sales to delivery, was excellent. Thank you for sharing your positive feedback!
Team Bensons
Making buying a bed base easy.
Making buying a bed base easy.
And it was thanks to the assistant who we spoke to on entering the showroom.
he was helpful and explained everything to us.
30 de julho de 2026
Resposta da Bensons For Beds - Altrincham
We're so pleased to hear that our assistant made buying a bed base easy for you! It's wonderful that they were helpful and explained everything clearly. Enjoy a wonderful nights sleep!
Team Bensons
Delivery of a new mattress
The delivery guys (delivering a new mattress) noticed some of the screws on my bed had not been put in when built, it had not been built by Bensons originally (built by a friend) and they kindly went to the van and got the screws and fixed my bed and made it secure for me, they didnt have to do that and I think that was just a kind gesture which I appreciated thank you guys
24 de julho de 2026
Resposta da Bensons For Beds - Altrincham
Hi Karen,
Thank you for your wonderful review! We're delighted to hear our delivery team went above and beyond to help by securing your bed before setting up your new mattress. It's gestures like these that make a real difference, and we're so pleased their kindness and care were appreciated. We'll be sure to pass on your thanks to the team. Enjoy your new mattress,
Bensons for Beds😊
I would have given 6 stars apart from…
I would have given 6 stars apart from on delivery day I paid for installation and taking away of rubbish but apparent this was for the bed only - the bedside cabinet was not included and I should have been informed when ordering - no big issue as was easy to put together but it meant I had a trip to the top to dispose of all the packaging that I thought I had already paid for disposal
25 de julho de 2026
Resposta da Bensons For Beds - Altrincham
Hello Julie,
Thank you for your feedback! 😊 We're delighted to hear that you received such excellent personal service and that your overall experience was worthy of 6 stars! We're sorry for the misunderstanding regarding the installation and packaging removal for the bedside cabinet, and we appreciate your comments as this is something that should have been communicated more clearly when ordering. It's great to hear that it was easy to assemble and that this minor issue didn't detract too much from your experience. Thank you for choosing us, and we hope you enjoy your new furniture!
Megan | Customer Care Specialist
Great Experience
Great advice, friendly service, smooth, quick experience. Knowledgeable staff who explain things well. Guided to our perfect purchase.
25 de julho de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Altrincham
Thank you for your wonderful review! We're delighted to hear that you received great advice, friendly service, and enjoyed a smooth and efficient experience. It's fantastic to know that our team's knowledge and clear explanations helped guide you to the perfect purchase.
Thank you for choosing us. We truly appreciate your feedback and hope you enjoy your new purchase for many years to come! 😊
As soon as we walked into the store…
As soon as we walked into the store Dmytro walked over and helped us he was friendly polite and efficient.
19 de julho de 2026
Resposta da Bensons For Beds - Altrincham
We're so pleased to hear that our team member was friendly, polite, and efficient in assisting you as soon as you entered the store. Thank you for your wonderful feedback!
Team Bensons
No Rush!!
Despite arriving 30 mins before closing time we had the personal attention of one of the salesmen who asked questions to work out what type of mattress might be most suitable for us. He then took us to see and try several different types so we could experience the different degrees of hardness/ softness until we found one that both of us found comfortable. Although we were aware that it was past closing time, we were never given the impression that we ought to hurry up - quite the contrary! Thank you for your help and guidance.
R & JB
11 de julho de 2026
Resposta da Bensons For Beds - Altrincham
We are so pleased to hear you received such personal attention and guidance from our team, even close to closing time. It's wonderful that you found a mattress that was comfortable for both of you. Thank you for your kind words!
Very helpful sales staff
Very helpful sales staff. Delivery, set up and removal of old mattress exactly as promised.
4 de julho de 2026
Resposta da Bensons For Beds - Altrincham
We're so pleased you found our sales staff helpful. It's wonderful to hear that the delivery, set up, and removal of your old mattress were exactly as promised. Thank you for your kind feedback!
Team Bensons
Good experience
Jonathan was very knowledgeable about the product. Pleasant manner and didn't rush us to make a decision. Friendly atmosphere. One of the best experiences we have had when purchasing a large item. Nothing was too much trouble.
4 de julho de 2026
Resposta da Bensons For Beds - Altrincham
We're so pleased to hear you had such a positive experience when purchasing a large item! It's wonderful that our team member was knowledgeable, pleasant, and didn't rush your decision, making for a friendly atmosphere. Thank you for your kind feedback.
Team Bensons
Very efficient and helpful and this…
Very efficient and helpful and this applies to the delivery men as well.
29 de junho de 2026
Resposta da Bensons For Beds - Altrincham
We're so pleased you found our service efficient and our delivery team helpful. Thank you for your kind feedback!
Team Bensons
Salesman was very good
Salesman was very good, extremely helpful in making choice of mattress.
Arrived on day quoted.
Not impressed by delivery men.
16 de junho de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Altrincham
We're glad our salesman was very helpful. We appreciate your feedback regarding the delivery team and will address this internally.
Team Bensons
Highly Recommend
It was a great experience. I didn't know how to choose right mattresses at all. Jonathan helped us to choose right one and explained everything.
6 de junho de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Altrincham
Thank you for your kind words. We are so glad you had a great experience.
Team Bensons
Resposta da Bensons For Beds - Altrincham
We're glad our team was helpful and friendly and gave you great service. Thank you!
Team Bensons
Excellent customer service from start…
Excellent customer service from start to finish. John in the store placed our order as there was an issue online. The delivery guys were efficient and we are really pleased with our new divan base.
1 de junho de 2026
Resposta da Bensons For Beds - Altrincham
We are so pleased to hear about your excellent customer service experience from start to finish! It's wonderful that our team could assist with your order and that you are happy with your new divan base. Thank you!
Team Bensons
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