The salesman in the store was knowledgeable, not pushy, friendly, professional and assured me that my time sensitive order would be delivered on the agreed date. Bensons kept me updated with the pro... Ver mais
Localização
Trocar localizaçãoUnit 4a Beckton Triangle Retail Park, E6 6LH Beckton, London, GB
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Veja o que dizem as avaliações
Really good experience using Bensons for the first time. The sales person in Beckton (Jay) was really knowledgeable about the products, and not pushy with sales at all. Delivery was on the day specifi... Ver mais
A empresa respondeu
We had a fantastic experience at Bensons for Beds (Beckton) thanks to Cheriene. She was extremely knowledgeable, personable, and patient throughout the whole process. She took the time to understand... Ver mais
A empresa respondeu
At the Beckton store, the staff were friendly. The service we received from Sharice, in particular, really made the experience easier. She approached us to check if we had any queries and provided add... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Bensons For Beds - Beckton
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contato
Unit 4a Beckton Triangle Retail Park, E6 6LH, Beckton, London, Reino Unido
- 2085070533
4,8
Excelente
235 avaliações
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Good customer service
Good customer service was received, the advisor saved me money off the product I purchased.
29 de junho de 2025
Resposta da Bensons For Beds - Beckton
Thank you for sharing your experience! We're thrilled to hear our advisor was able to save you money on your purchase and provide excellent customer service. We value your business, Megan at Customer Care
Excellent delivery & construction.
Excellent delivery & construction.
The task of assembling the bed was taken with care and expertise by two very polite employees.
I am inspired by the diligence and decency of your staff and shall consider shopping at your store again.
1 de julho de 2025
Resposta da Bensons For Beds - Beckton
Thank you for your kind words! We are thrilled to hear that our team provided excellent delivery and construction services for your new bed. We look forward to seeing you again in the future, Megan at Customer Care
I’m very happy with the all round…
I’m very happy with the all round service I received from start to finish
I am very satisfied with my bed
I got excellent customer service from the store in Becton also the manager and all the staff were definitely caring and helpful
The delivery team were very careful and helpful
1 de junho de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Beckton
We're so glad to hear you're happy with the service you received and satisfied with your bed. It's great to know that the store staff and delivery team were caring and helpful. Thank you for your positive feedback, Megan at Customer Care
Resposta da Bensons For Beds - Beckton
We're glad you found our customer service helpful and clear. Thank you for your positive feedback; it means a lot to us. Take care, Megan at Customer Care
Very reliable products
I always shop from bensons for beds their quality is very reliable especially mattress,I am using their mattress for 15 years never had any issues.
4 de junho de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Beckton
We're happy to hear that you've had such a positive experience with our mattresses for the past 15 years Amber! We appreciate your trust in our quality and reliability. Thanks for sharing, Megan at Customer Care
Excellent choice of beds including…
Excellent choice of beds including mattresses
Staff very helpful- very good customer service
27 de maio de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Beckton
We're glad you found an excellent selection of beds and mattresses. It's great to hear that our staff provided very good customer service and were helpful! Take care, Megan at Customer Care
Very helpful assistant
Nabila, the assistant who saw us coming in could not have been more helpful. She explained what was available and found exactly what we wanted. We hope the delivery process is equally as good.
8 de maio de 2025
Resposta da Bensons For Beds - Beckton
Thank you for your kind words, we're so glad Nabila provided excellent service during your visit. Our delivery process is just as efficient, and we're excited to bring your desired product to you. Thank you for choosing our business.
The shop assistant was very helpful and…
The shop assistant was very helpful and explained about different beds and prices very thoroughly.
6 de maio de 2025
Resposta da Bensons For Beds - Beckton
Thank you for your wonderful feedback! We're thrilled to hear that our shop assistant provided excellent service and helped you find the perfect bed. We pride ourselves on our knowledgeable and friendly staff.
Sleep well, Team Bensons💜
Resposta da Bensons For Beds - Beckton
Thank you for your kind words! We are so lucky to have such a helpful and dedicated team member. We strive to provide excellent service and support to all of our customers. Thank you for choosing us!
Sleep well, Team Bensons💜
Very happy with the way a was treated…
Very happy with the way a was treated good service.
21 de abril de 2025
Resposta da Bensons For Beds - Beckton
Thank you so much for your kind words! Our team is always dedicated to providing exceptional service to our valued customers like you. We appreciate your support and hope to see you again soon. Sleep well, Team Bensons💜
The beds arrived before the time which…
The beds arrived before the time which was excellent. The driver and and Jack were very polite, quick and efficient in assembling the beds . I am very happy with the end result. Thank you
22 de abril de 2025
Resposta da Bensons For Beds - Beckton
Thank you so much for your positive review! We always strive to provide exceptional service, and we are thrilled that you had a great experience with our team. We appreciate your business and hope you enjoy your new beds! - Team Bensons 💜
The assistant was extremely helpful and…
The assistant was extremely helpful and knowledgeable nothing was too much for her
16 de abril de 2025
Resposta da Bensons For Beds - Beckton
Thank you for your kind words! Our team strives to provide the best possible service and we are thrilled to hear that our assistant went above and beyond for you. We appreciate your support and hope to see you again soon.
Sleep well, Team Bensons💜
Ayesha was really helpful
10 de abril de 2025
Resposta da Bensons For Beds - Beckton
Thank you for your review! We're thrilled to hear that Ayesha went above and beyond to assist you. Our team takes pride in providing excellent customer service and we appreciate your recognition. We hope to have the opportunity to serve you again in the future.
Friendly and helpful staff made for our…
Friendly and helpful staff made for our positive experience.
11 de abril de 2025
Resposta da Bensons For Beds - Beckton
Thank you for your kind words! We take great pride in our friendly and helpful staff, and we're thrilled to hear it made for a positive experience for you. We look forward to serving you again in the future.
Missing item and delivery issues.
We purchased four beds (bases, frames and mattresses). On the day of delivery despite the notes stating they should be taken to the rooms the delivery men left everything downstairs for us to take up ourselves. There was one bed base that didn’t arrive and we were not informed about this beforehand. We called customer service and were connected with a rude advisor who only offered delivery fee compensation which is not good enough. We called back the next day and spoke to someone slightly more understanding - the compensation only changed slightly and didn’t even touch the surface of the inconvenience caused. We were on the phone for an hour and honestly just gave up. Customers are spending thousands and they can’t even be bothered to compensate people appropriately after their mistakes. It’s also worth noting to be careful in store when purchasing items as they love sneakily adding insurance policies and unnecessary items at a cost. It’s worth calling in advance to check the order will be delivered correctly because there is a lot of incompetence.
25 de março de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Beckton
We regret to hear about the issues with your delivery and the missing bed base. We're also sorry you experienced unhelpful customer service and that the compensation was unsatisfactory. We'll address the delivery issues, customer service experience, and sales practices internally. We appreciate your feedback, Megan at Customer Care
Sales assistant was extremely helpful
Sales assistant was extremely helpful, knowledgable and polite.
21 de março de 2025
Resposta da Bensons For Beds - Beckton
We're happy to hear that our sales assistant was so helpful, knowledgeable, and polite! Thank you for your positive feedback; we appreciate it. Take care, Megan at Customer Care
Resposta da Bensons For Beds - Beckton
We're happy to hear that you had such a positive experience. Thank you for your valuable feedback; we appreciate it greatly. Take care, Megan at Customer Care
Thanks to Aisha for providing more…
Thanks to Aisha for providing more details on the bed frames and mattresses and also with a discounted rates
19 de fevereiro de 2025
Resposta da Bensons For Beds - Beckton
We're happy to hear that you received detailed information on our bed frames and mattresses and that you were satisfied with the rates provided. We appreciate your positive feedback, Megan at Customer Care
Resposta da Bensons For Beds - Beckton
We're happy to hear that you had a good experience and that the sales executive was experienced. We appreciate your feedback, Megan at Customer Care
The lady who helped couldn’t have been…
The lady who helped couldn’t have been more helpful took her time didn’t rush me very pleasant in the shop.
8 de fevereiro de 2025
Resposta da Bensons For Beds - Beckton
We're happy to hear that the service you received was helpful and pleasant! Thank you for acknowledging the team member's dedication; we appreciate your feedback. Take care, Megan at Customer Care
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