This was my first time buying a mattress as a first time home owner and I visited the store in Bicester to get some help on what to go for. Fiona helped me out in going through different options and w... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit 2a Launton Road Retail Park, Launton Road, OX26 4JQ Bicester, Oxfordshire, GB
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Veja o que dizem as avaliações
Accurate information about product and delivery . Delivered on time. Men courteous efficient and quick. Ordered on line and sales person, Fiona, helpful as it was a trundle mattress and important... Ver mais
A empresa respondeu
Parts were missing. You responded well to that issue ( which should not have happened ). We were lucky that the delivery was early in the day. Your delivery team ( using "mymobileworkers" software... Ver mais
We were met by a very welcoming and pleasant lady, Fiona, who took a lot of trouble helping us to find the right mattress for us. No pressure was put on us to buy a particular bed, but just guided us... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Bensons For Beds - Bicester
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contato
Unit 2a Launton Road Retail Park, Launton Road, OX26 4JQ, Bicester, Oxfordshire, Reino Unido
- 1869243267
4,7
Excelente
198 avaliações
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Bicester—great service
Bicester—great service, and the product explanations were detailed and easy to understand!
11 de agosto de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Very good service from bensons for beds…
Very good service from bensons for beds , good delivery team. Good choice of beds
23 de julho de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Bicester
Thank you for your wonderful feedback! We're delighted to hear that you received very good service and were pleased with our delivery team. It's also great to know you found a good choice of beds. We appreciate your kind words!
Team Bensons
First time mattress purchase - really good experience and very helpful.
This was my first time buying a mattress as a first time home owner and I visited the store in Bicester to get some help on what to go for. Fiona helped me out in going through different options and what best suited me. Overall it was a really good experience and Fiona was extremely helpful, I would highly recommend Bensons especially the Bicester store.
26 de julho de 2026
Resposta da Bensons For Beds - Bicester
Thank you for your fantastic review! We're delighted to hear that Fiona was able to help guide you through the options and find the right mattress for your needs as a first-time homeowner. It's wonderful to know you had such a positive experience at our Bicester store. We'll be sure to pass on your kind words to Fiona. Thank you for your recommendation, and we hope you enjoy your new mattress! 😊
Delivery team were prompt
Delivery team were prompt . polite and provided helpful assembly info
17 de julho de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Bicester
We're so pleased our delivery team was prompt, polite, and provided you with helpful assembly information. Thank you for your kind words!
Team Bensons
Good customer service by Fiona
Good customer service by Fiona. She made my husband and I feel really comfortable. She was also very kind, detailed and patient. Very wonderful woman
13 de julho de 2026
Resposta da Bensons For Beds - Bicester
We're so pleased to hear about your positive experience with our customer service. It's wonderful that our team member made you feel comfortable, and was kind, detailed, and patient.
Really good experience
Really good experience, sale advisor Fiona gave us plenty of time and information on various mattresses and beds, ordering made simple . Delivery was great, they put everything upstairs in to the room.
28 de junho de 2026
Resposta da Bensons For Beds - Bicester
We're so pleased you had a really good experience and that our sales advisor provided plenty of time and information. It's wonderful that ordering was simple and delivery was great, with everything placed upstairs.
Team Bensons
Fiona at the Bicester store was…
Fiona at the Bicester store was incredibly helpful. Lovely lady and a great bed purchased!
25 de junho de 2026
Resposta da Bensons For Beds - Bicester
We're so pleased you had such a positive experience and found our team member helpful. Enjoy your new bed!
Team Bensons
Great Delivery Service
They arrived at time and they informed me every stage for delivery. Thanks Stevie and Brian.
18 de junho de 2026
Resposta da Bensons For Beds - Bicester
We're so glad to hear our team arrived on time and kept you informed every step of the way!
Team Bensons
An overall great experience
An overall great experience! From the sales person (Julia )in the Bicester store to the delivery team . Couldn’t have asked for more ! Everything done as they said!! Oh! and a very comfortable bed !!!
31 de maio de 2026
Resposta da Bensons For Beds - Bicester
We're so pleased you had an overall great experience, from our sales team to delivery! We are delighted that everything went as expected and you are enjoying your comfortable bed. Thank you for your kind feedback!
Team Bensons
Fiona in the Bicester store was very…
Fiona in the Bicester store was very helpful but not pushy and left us alone to discuss our options she was also very thorough
30 de maio de 2026
Resposta da Bensons For Beds - Bicester
We're delighted you had such a positive experience! It's wonderful our team member was helpful, thorough, and gave you space. Thank you for sharing your kind words!
Team Bensons
Fantastic sales and delivery from the…
Fantastic sales and delivery from the whole team . Julia in sales in Bicester branch was outstanding!
29 de maio de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Bicester
We're so glad to hear about your fantastic experience with our team! Your kind words are much appreciated.
Team Bensons
Great customer service
The lady in the store was so helpful and then the guys delivering were polite and super careful when carrying the mattress upstairs
Can’t rate them highly enough
25 de maio de 2026
Resposta da Bensons For Beds - Bicester
We're so pleased to hear our team was helpful and the delivery was super careful. We appreciate your high rating!
Team Bensons
Professional service and smooth delivery
The whole process was smooth and could not be any easier. Very happy with purchasing in store at Bicester with Gulam to the delivery by Janis and his co worker .Could not find a more helpful and professional service.
22 de maio de 2026
Resposta da Bensons For Beds - Bicester
We're delighted to hear your entire process was smooth and easy! It's wonderful to know you received such helpful and professional service. We appreciate your kind words.
Team Bensons
Great experience from start to finish
Very nice sales staff in Bicester.
Kept us in touch with every step of the process.
Delivery men very polite, like the fact they put covers on their shoes to come in the house.
Everything went according to plan.
23 de maio de 2026
Resposta da Bensons For Beds - Bicester
We're so pleased to hear about your positive experience with our sales staff and the delivery team. It's wonderful that everything went according to plan!
Team Bensons
The sales team in Bicester and the…
The sales team in Bicester and the delivery staff were professional, and very helpful.
3 de maio de 2026
Resposta da Bensons For Beds - Bicester
We appreciate you sharing your experience. It's great to hear that our Bicester sales and delivery teams were professional and helpful!
Team Bensons
Fiona was very helpful and friendly
24 de abril de 2026
Resposta da Bensons For Beds - Bicester
Thanks for the lovely feedback! Fiona will be delighted to hear this.
We hope your order brings you lots of comfort and smiles!💜
Excellent from start to finish
Excellent from start to finish. Couldn’t have been more helpful. Lots of information, knowledgeable staff, plenty of communication, delivered on time and perfectly. Couldn’t be happier.
27 de abril de 2026
Resposta da Bensons For Beds - Bicester
Thank you so much! 😊 We’re thrilled you couldn’t be happier — from helpful advice and clear communication to a perfectly timed delivery. Your kind words mean a lot to our team,
Megan | Customer Care Specialist 💜
Marks all over the furniture
Marks all over the furniture. not made as per description and was made months ago. why an expensive and long delivery!
17 de abril de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Bicester
We are very sorry to learn that the items arrived with visible marks, were not made according to the agreed description, and appear to have been manufactured several months ago. To ensure we can investigate this properly and resolve the matter as quickly as possible, we have requested your order details so that we can contact you directly.
We appreciate your patience and the opportunity to put this right,
Megan | Customer Care Specialist
Very helpful
Very easy to deal with, very helpful, and we got the perfect bed and pillows for my wife who has back issues and arthritis in her hips.
20 de março de 2026
Resposta da Bensons For Beds - Bicester
Thank you for such a lovely review! We’re so pleased to hear everything was easy and that you found the perfect bed and pillows to support your wife’s needs. Comfort makes all the difference, and we’re really glad we could help,
Megan | Customer Care Specialist!💜
The two men turned up on time
The two men turned up on time, and swiftly carried my old mattress down the stairs, and equally as swiftly installed my new one. giving me simple instructions about my new bed.
3 de abril de 2026
Resposta da Bensons For Beds - Bicester
Thank you for your feedback! 😊 We’re pleased to hear the delivery team arrived on time, worked efficiently, and clearly explained everything about your new bed. Enjoy the comfort,
Megan | Customer Care Specialist
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