Great welcome from Ben who was really helpful and very knowledgeable. There was no pressure but he was extremely helpful when we chose our new bed. Thank you
Localização
Trocar localizaçãoUnit 2 Blyth Valley Retail Park, Cowpen Road, NE24 5TP Blyth, Northumberland, GB
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Veja o que dizem as avaliações
When we first entered the shop a member of staff introduced themself and said if we had any questions or needed help with anything to give a shout. Then we were left alone to try out several beds and... Ver mais
A empresa respondeu
This is my second item I’ve bought from Bensons for beds , I try to shop local in my town of Blyth Northumberland to keep our local shops open . Last Saturday we popped in as we need to change our be... Ver mais
I visited a few bed shops. Although I didn't purchase a mattress and headboard I was looking for I have to praise the salesman Davey. An absolutely lovely bloke, friendly, very knowledgeable, passiona... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Bensons For Beds - Blyth
Escrito pela empresa
Informações de contato
Unit 2 Blyth Valley Retail Park, Cowpen Road, NE24 5TP, Blyth, Northumberland, Reino Unido
- 1670351535
Pede aos clientes que avaliem
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Easy friendly service
Lisa helped us choose without being too pushy like some can get and very friendly. Looking forward to receiving our new bed. Thank you

Resposta da Bensons For Beds - Blyth

Resposta da Bensons For Beds - Blyth
Excellent customer service
Excellent customer service
We purchased a bed last month. We’re so happy we purchased another

Resposta da Bensons For Beds - Blyth
Davey
Davey, the store manager was absolutely brilliant. Made the process easy and stress free with no pressure to buy

Resposta da Bensons For Beds - Blyth
Absolutely brilliant service from BfBs.
Absolutely brilliant service from BfBs Blyth. Ben and Davy were excellent, really informative, friendly and didn’t push a sale at all. Willing to ring up a Sealy rep when I had questions they couldn’t answer. Felt supported and confident in making a decision on a mattress - it’s a big deal that you have to live with daily, so you don’t want to get it wrong! I visited a couple of times to lie on the mattresses (and tried other mattresses elsewhere too) but found the right mattress - a Sealy Brontë - and service in Blyth.
Mattress is DELIGHTFUL. Delivery was smooth and professional. And I look forward to going to bed. Also bought an Igel contour pillow - love it. Really firm and supports in the right spots. Wish I’d bought 2 with the Black Friday discount, as I can’t justify another at full price.
Overall a really good experience and I wouldn’t hesitate to recommend Davy, Ben and the team to anyone.

Resposta da Bensons For Beds - Blyth
Excellent service
Excellent service from walking into the store to the delivery. Everyone was very helpful, we weren’t pressured into ordering anything but were given useful information and advice. The delivery was earlier than expected but the drivers contacted me to check this would be acceptable.

Resposta da Bensons For Beds - Blyth
Easy and friendly service
Easy and friendly service! Took less than half an hour to organise! Sales assistant helpful and efficient

Resposta da Bensons For Beds - Blyth
Great display on entering the store
Great display on entering the store. Approached by a lovely chap, very knowledgeable, recommended which bed would be good for my hip condition. Answered all the questions professionally. Recommended additional products and gave a very professional service.

Resposta da Bensons For Beds - Blyth
We were allowed to browse before being…
We were allowed to browse before being asked if they could help. No hassle. Lots of advice given.

Resposta da Bensons For Beds - Blyth
Customer service bar none
We received great advice when purchasing our mattress and did not feel pressurised in any way.
On the day of our delivery we got plenty of notice of when the delivery would be made. The two gents who delivered the mattress were friendly and accommodating. We'll done Bensons excellent service.

Resposta da Bensons For Beds - Blyth
New bed was needed
Really helpful staff, very friendly, looking forward to getting my new bed

Resposta da Bensons For Beds - Blyth
The staff were really friendly and…
The staff were really friendly and helpful. Using the machine to work out my preferred firmness was really handy and the staff member helping me was knowledgeable but not pushy.

Resposta da Bensons For Beds - Blyth
Bed and mattress purchase
Lauren listened to our requirements and gave expert advice. Lauren is very knowledgeable of the products and gave us confidence in our purchase. Lauren was cheerful, friendly and professional.

Resposta da Bensons For Beds - Blyth
We were met by a friendly and helpful…
We were met by a friendly and helpful gentleman named Dave. He asked a few questions and then advised us what he thought we would need, whilst emphasising the final decision was ours. He explained what was on offer and then left us to examine and try out all that we thought would suit, saying was on hand to answer any questions we had. This to us was ideal as we were able to choose with no pressure but had Davey on hand to help which he did do. All in all a very good purchasing experience.

Resposta da Bensons For Beds - Blyth
Excellent service from start to finish

Resposta da Bensons For Beds - Blyth
Advice on purchase was above & beyond
Advice on purchase was above & beyond, Delivery chaps courteous & friendly. I pointed out a very visible "Dent" in the leather headboard where something had been laid against it, they took images and said the they had sent them to the shop who would be in touch within 24hrs by email or phone call, unfortunately I've received neither. Bit poor considering I've spent over £2'200
Update . . .Bensons customer service contacted me via Tripadvisor and asked if I'd supply them with all details which I did. After waiting a further 4 days without hearing anything, I contacted them, I was offered a £55 voucher . . . . . for Bensons for Beds ! ! ! !I'd just bloody spent £2'240 on a new divan, mattress & headboard and they offer me a voucher to buy even more beds
HOW RIDICULOUS CAN YOU GET ! ! !
Then on Tuesday 16th someone from customer care ( Think you need to change that name by the way ) contacted me and said They would be in touch 24 -48hrs to give me a refund.
Yes, you've guessed it, no ones bothered.
Customer Care . . . .maybe you need to Google the meaning.

Resposta da Bensons For Beds - Blyth
Sales to Service was brilliant
From Sales to Service everyone was excellent. If there was an issue everyone acted with care and got it sorted. Ben in the Blyth store couldn't have been nicer 🙏

Resposta da Bensons For Beds - Blyth
Really helpful
Lovely guy Stu in the blyth branch that was just covering from Stockton branch. He was really helpful and took a lot of time answering our questions and explaining all about the different mattresses. Wasn’t the least bit pushy and was very patient. Lovely manner, lovely guy.

Resposta da Bensons For Beds - Blyth
Excellent customer service …
Excellent customer service from knowledgeable and friendly staff. Not pressurised but sales person was always available to deal with any queries. great service

Resposta da Bensons For Beds - Blyth
Quality
Ben made me fell at ease straight away, explained everything about the mattresses and didn't rush me, cannot wait to have a good night sleep

Resposta da Bensons For Beds - Blyth
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