I visited the Bolton store a few times, friendly store staff, available for questions and information. I ended up ringing to place my order and having realised I missed a good offer on my chosen bed... Ver mais
A empresa respondeu
Unit B2 Bolton Gate Retail Park, Roundhill Way, BL1 2SL Bolton, Lancashire, GB
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I visited the Bolton store a few times, friendly store staff, available for questions and information. I ended up ringing to place my order and having realised I missed a good offer on my chosen bed... Ver mais
A empresa respondeu
Start to finish these guys take care of you , the sales rep, Giovani ( hope i didnt butcher that name) had us try out the sleep tester bed to find out which beds are best for us , gave us an array of... Ver mais
A empresa respondeu
Customer service beyond expectations! From the sales team in the store who were patience personified in meeting our changing plans because of the wide choices available to the delivery team who ran... Ver mais
No one was actively involving with the customers.but later one when we had decided on what we were buying Hawa a staff member explained everything in detail , offers available and etc. she was very go... Ver mais
A empresa respondeu
Escrito pela empresa
Unit B2 Bolton Gate Retail Park, Roundhill Way, BL1 2SL, Bolton, Lancashire, Reino Unido
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Sunday 7/4/24
The sales assistant was knowledgeable, easy to speak to and very pleasant and helpful.
Very experienced sales person namely Chloe and Simon who helped us choose the Mattress and ottoman bed with headboard.
We will be back soon for the simple reason good company and top team of staff
Nice staff at the bolton shop There was very helpful
Good experience in the shop Simon was excellent in giving good advice about the products in store,everything went smoothly
Zam knew what I wanted, showed me the 3 options.
I made my choice. Price in my budget.
Order placed. Options on delivery date.
No problem when I changed it later that day.
Our experience with Bensons Bolton was fantastic. The customer service we recieved from Craig could not of been any better. They were patient, knowledgeable, helpful and friendly. Fantastic! Would highly recommend.
Visited the Bolton store. Welcoming store. Staff knowledgeable, helpful and friendly. Advice tailored to your needs. A reasonable selection of beds available to test. Overall a very good experience.
Simon couldn’t have been anymore helpful in assisting us, he is a credit to himself and an asset to your business.
Brittany was so helpful and knowledgeable about Bensons products she assured me that I had purchased the right mattress for my needs, she was not pushy and answered my questions fully. Thank you Brittany for your skill and expertise you are a true ambassador for the company!!!
We weren’t sure what we really wanted.they didn’t pounce on us straight away we had a look what they had and prices. Simon came explained about certain beds we were looking at he was very helpful he made us at ease
I bought a mattress 2 years ago. After the first few months the mattress had dipped on both sides where we sleep. This is causing me server back pain. Called customer services and finally they sent a bed engineer out. The engineer said the bed needs to be dipped 5cm for it to be deemed faulty. The bed was dipped 4cm. He said becuase of that nothing can be done! I have had no contact from customer services regarding the outcome of the engineer or what they will do about this. Dont buy from this place. Take you money but can't be bothered resolving issues at a later date. Your 8/9 year mattress warranty doesn't mean a thing!
No pressure from sales staff, helpful when asked questions and when we wanted to purchase the bed we had decided upon, it was straight forward.
Very helpful staff gave me time to decide which mattress I wanted answered all my questions Very polite
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