The beds are lovely, my problems were with the motion bed company who make the motorised bases for the beds. There seems to be very poor communication between Bensons and the other company.The staff i... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit 3 Mallard Retail Park, Mallard Road, BH8 9PL Bournemouth, Dorset, GB
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Veja o que dizem as avaliações
Wide choice of products with prices to suit all pockets. Sales staff that don’t put pressure on or hassle, but have terrific product knowledge. Helpful in making a choice but professional in leaving... Ver mais
A empresa respondeu
We visited Bensons for Beds Bournemouth and was helped by Rob. Originally we had planned to visit the bed store next door (we weren’t aware the Bensons for Beds was there!) however, we were all so imp... Ver mais
A empresa respondeu
A great experience from walking into the store , trying out a sofa bed and having one delivered as scheduled 5 days later. The showroom guys were very professional, clearly explained our options and... Ver mais
Detalhes da empresa
Sobre Bensons For Beds - Bournemouth
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contato
Unit 3 Mallard Retail Park, Mallard Road, BH8 9PL, Bournemouth, Dorset, Reino Unido
- 1202529500
4,8
Excelente
280 avaliações
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Resposta da Bensons For Beds - Bournemouth
Thank you for your kind words! We’re glad you found our team helpful and informative.
Best regards,
Megan at Customer Care🙂
recommend everytime and delivery men…
recommend everytime and delivery men very polite and helpful a credit to the company
1 de outubro de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Bournemouth
We appreciate your recommendation and are happy to hear that our delivery team was polite and helpful. Thank you for recognizing their dedication!
Thank you,
Lauryn at Customer Care
The experience with Bensons for Beds…
The experience with Bensons for Beds was excellent from visiting the Bournemouth store to choose a mattress to the delivery. The staff involved were professional and helpful. The communication was excellent in keeping up to date with the delivery date and time with their tracking service and a courtesy phone call to say the delivery was on its way. The delivery guys were great, very efficient and took all the packaging away along with our old mattress.
23 de setembro de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Bournemouth
We're happy to hear that you had an excellent experience, from choosing your mattress to the delivery. It's great to know that you found our staff professional and helpful, and that our communication and delivery service met your expectations. Thank you for your feedback!
Thank you,
Lauryn at Customer Care.
Resposta da Bensons For Beds - Bournemouth
"Thank you for your positive feedback! Our team takes pride in providing helpful and knowledgeable service to our valued customers. We are glad we could assist you during your visit." #CustomerSatisfaction #GreatTeam #HelpfulService
Bensons is like Dreams but better
From store to delivery day all was excellent. Friendly from start to finnish. Many places may have mattresses cheaper but for quality and price Bensons is the place
10 de setembro de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Bournemouth
We're happy to hear that you had an excellent experience with us, from the store to delivery. We appreciate your recognition of our quality and pricing. Thank you for your positive feedback!
Best Wishes,
Megan at Customer Care
Fabulous bed and service
I received the bed yesterday delivered by John and Cameron. They were very pleasant professional, helpful and courteous. Nothing was too much trouble for them. They carried the bed very carefully from the delivery truck to the bedroom on first floor without any hesitation. Very happy with the service. Fabulous staff.
8 de setembro de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Bournemouth
We're delighted to hear that the delivery team were so pleasant, professional, and helpful. It's great to know they took such care in delivering your bed to your bedroom. Thank you for your review, Take care,
Megan at Customer Care
Very well looked after and easy process…
Very well looked after and easy process to get the bed I wanted
8 de setembro de 2025
Resposta da Bensons For Beds - Bournemouth
We're glad the process was easy and that you were well looked after in getting the bed you wanted. Thank you for your positive feedback, Megan at Customer Care
At Bournmouth Bensons for Beds I was…
At Bournmouth Bensons for Beds I was given useful information to help me find the right mattress for me. Leigh and Paul were very professional and helpful and gave me all the time I needed to make the right choice. It was a great experience. A definite five stars!
2 de setembro de 2025
Resposta da Bensons For Beds - Bournemouth
We're happy to hear that you found helpful information in selecting your mattress. We appreciate your recognition of the team's professionalism and support in ensuring you found the right choice. Thank you for your five-star review, Megan at Customer Care
The local shop was easy to park at
The local shop was easy to park at, as it is located in a retail park, and offered a good range of options in a relaxed atmosphere with no sales pressure. When we had made our choice ordering was straightforward.
We were kept informed about the delivery time well in advance.
Delivery and installation of the new bed, and removal of the old one was efficiently and quickly carried out to our complete satisfaction.
27 de agosto de 2025
Resposta da Bensons For Beds - Bournemouth
We appreciate you sharing your positive experience! It's great to know you found our location convenient and enjoyed the relaxed atmosphere and efficient service. We're glad the delivery and installation met your expectations, Megan at Customer care
The staff weren’t particularly…
The staff weren’t particularly welcoming and we found the lady who served us quite abrasive. We’d agreed on the bed we would like, and the lady then took our deposit without showing us the bill. We were then surprised to find a £50 delivery charge which we were not made aware of in advance. We understand there is often delivery costs, but we should have been informed as £50 is a lot of money.
Additionally, I was told that our finance would be over 10 months. I didn’t realise this was optional, and that other lengths of finance were available. We weren’t given this option.
Lastly when I asked if I could pay with American Express I was met with a very sharp ‘No’.
25 de agosto de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Bournemouth
We appreciate your feedback and are sorry your experience wasn't satisfactory George. We'll address the issues regarding communication about delivery charges, finance options, and payment methods with our team. We'll use your comments to improve our service. Thank you, Megan at Customer Care.
The salesperson was very informative…
The salesperson was very informative and knowledgeable and very friendly.
Also a very good selection of beds.
28 de julho de 2025
Resposta da Bensons For Beds - Bournemouth
We are thrilled to hear about your positive experience with our salesperson! It is always our goal to provide excellent customer service and a wide selection of quality beds. Thank you for choosing our business, Megan at Customer Care
The gentleman that was serving knew a…
The gentleman that was serving knew a lot about different mattresses. He was very polite and patient
27 de julho de 2025
Resposta da Bensons For Beds - Bournemouth
Thank you for the kind words! Our team is knowledgeable and happy to help you find the perfect mattress. It was our pleasure seeing you, and we hope to see you again soon, Megan at Customer Care
Very friendly staff member .Expert…
Very friendly staff member .Expert advice given and a speedy transaction completed
18 de julho de 2025
Resposta da Bensons For Beds - Bournemouth
Thank you for your kind words! Our team strives to provide excellent service and we are thrilled to hear you had a positive experience. We look forward to seeing you again in the future, Megan at Customer Care
Excellent visit, very pleased!
We visited to buy a mattress and all good. Glenn, the manager was most knowledgeable and easy to talk to. Lots of choice. My wife needs a scooter to get around, due to disability and shop spacious.
We are glad to have chosen Bensons. Strongly recommend them.
5 de julho de 2025
Resposta da Bensons For Beds - Bournemouth
Thank you for choosing Bensons for your mattress needs! We pride ourselves on our knowledgeable and friendly staff, as well as our wide selection. We are passionate about providing a comfortable shopping experience for all customers, including those with disabilities. Thank you for recommending us, Megan at Customer Care
Excellent communication and smooth process
Went into Bournemouth store to purchase. Had already viewed online but wanted to see in person before buying. Excellent communication throughout the buying and delivery process which went smoothly. Happy with my purchase.
28 de maio de 2025
Resposta da Bensons For Beds - Bournemouth
We're happy to hear that you had a smooth buying and delivery process at our Bournemouth store Rebecca. We're glad you were able to view the item in person before purchasing and are happy with it. Thank you for your positive feedback, Megan at Customer care
The salesman was very helpful
The salesman was very helpful . He listened to what I wanted and showed me mattresses and beds of various prices, not just the expensive ones. There was no hard sell either.
28 de maio de 2025
Resposta da Bensons For Beds - Bournemouth
We appreciate your positive feedback Miss Marlow! We're glad the salesman provided helpful service by understanding your needs and offering various options without pressure. Take care, Megan at Customer Care
Good salesman who knew his products and…
Good salesman who knew his products and was helpful. Plenty of choice, with opportunity to test them.
29 de maio de 2025
Resposta da Bensons For Beds - Bournemouth
We appreciate your positive feedback John! We're glad the salesman's product knowledge and helpfulness, along with the product selection and testing, met your needs. Thank you, Megan at Customer care
Resposta da Bensons For Beds - Bournemouth
We're happy to hear that you received help in the store, and we hope you have a wonderful night's sleep Linda. Thanks for your feedback, Megan at Customer care
Comfortable mattress
Staff very helpful and knowledgeable.Good selection of beds and mattresses
19 de maio de 2025
Resposta da Bensons For Beds - Bournemouth
We appreciate you mentioning our helpful and knowledgeable staff and our selection of beds and mattresses. Thank you for your positive feedback, Megan at Customer Care
Excellent service.
From the point of entering the shop. Greeted by staff that knew their job so well. Identity died the mattress we needed. To the point of delivery .. I could not be happier.
Delivery advice well communicated . And the delivery men were so helpful and courteous. They even took their shoes off, without me asking.
A totally positive experience. Would definitely recommend.
15 de maio de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Bournemouth
Thank you for the glowing review! We strive to provide exceptional service from start to finish, and we are thrilled that our team made your experience a positive one. Thank you for recommending us, and we look forward to serving you again in the future.
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