The delivery was done between the allotted time period. The delivery staff followed our instructions which was great. However we were not forwarded at the point of purchase that we would have to be re... Ver mais
Localização
Trocar localizaçãoUnit 2, Prestige Retail Park, Bank Top, BB11 1BS Burnley, Lancashire, GB
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Veja o que dizem as avaliações
The sales team Scott & Liam were absolutely 5* when we purchased our new mattress. They were both so friendly, knowledgeable and professional without being pushy for a sale. Our questions were answere... Ver mais
A empresa respondeu
The shop assistant Scott was what made our experience truly amazing. He was professional, helpful and knowledgeable without being pushy. He made us feel at ease and with his guidance we found the per... Ver mais
A empresa respondeu
Just being welcomed to the store and then leaving us to explore and decide whilst still checking in with us regarding any questions and product preferences. Store employee was professional and listene... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Bensons For Beds - Burnley Prestige Retail Park
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contato
Unit 2, Prestige Retail Park, Bank Top, BB11 1BS, Burnley, Lancashire, Reino Unido
- 01282 502154
4,5
Excelente
19 avaliações
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Sofa bed delivery
The delivery was done between the allotted time period. The delivery staff followed our instructions which was great. However we were not forwarded at the point of purchase that we would have to be responsible for unpacking the furniture ourselves!
30 de outubro de 2026
Good customer service
Good customer service, choice of products, speedy delivery 👍
2 de novembro de 2026
Great service
Great friendly service. Explained everything well and went above my expectations. Scott and Liam were really informative and helpful.
27 de outubro de 2026
Excellent service and aftercare
9 de outubro de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
The sales team Scott & Liam were…
The sales team Scott & Liam were absolutely 5* when we purchased our new mattress. They were both so friendly, knowledgeable and professional without being pushy for a sale. Our questions were answered allowing us to feel confident in our choices. We would definitely recommend Bensons for Beds.
15 de outubro de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Burnley Prestige Retail Park
Thank you for your fantastic review! We're thrilled to hear that Scott and Liam provided you with such a positive experience. Your confidence in your purchase means a lot to us. We appreciate your recommendation and look forward to serving you again in the future!
Great customer service
Just being welcomed to the store and then leaving us to explore and decide whilst still checking in with us regarding any questions and product preferences. Store employee was professional and listened to our needs. Very helpful.
13 de outubro de 2026
Resposta da Bensons For Beds - Burnley Prestige Retail Park
Thanks for your wonderful feedback! 😊 We're delighted to hear that you felt welcomed when you visited our store and that our team gave you the space to browse and make your decision without any pressure.
It's great to know that our colleague took the time to check in, listen to your needs, and offer helpful advice when needed. Providing a relaxed and professional shopping experience is exactly what we aim for.
Thank you for choosing Bensons, and we hope you enjoy your new purchase! ⭐
Super friendly staff
Super friendly staff, incredible service all around, my bed was even delivered sooner than initially expected. Would highly recommend.
5 de outubro de 2026
Resposta da Bensons For Beds - Burnley Prestige Retail Park
Thank you for your wonderful review Mr Naylor! We're thrilled to hear that our team made your experience enjoyable and that your bed arrived ahead of schedule. Your recommendation means a lot to us. We look forward to seeing you again in the future,
Megan | Customer Care Specialist
The shop assistant Scott was what made…
The shop assistant Scott was what made our experience truly amazing. He was professional, helpful and knowledgeable without being pushy. He made us feel at ease and with his guidance we found the perfect mattress for us. I couldn’t recommend and praise the service highly enough. I very rarely fill in surveys but on this occasion I feel Scott and Benson for Beds deserve the praise they have earned by being genuine.
30 de setembro de 2026
Resposta da Bensons For Beds - Burnley Prestige Retail Park
Thank you for your wonderful feedback! We're thrilled to hear that Scott made your experience exceptional. Our team strives to provide genuine service, and it's great to know we succeeded. We appreciate your recommendation and look forward to helping you again in the future!
The Burnley store staff were very…
The Burnley store staff were very knowledgeable and helpful. The delivery team did a great job too.
25 de setembro de 2026
Resposta da Bensons For Beds - Burnley Prestige Retail Park
Thank you for your wonderful feedback! We're thrilled to hear that our Burnley store staff and delivery team provided you with excellent service. Your satisfaction is our priority, and we appreciate your support. We look forward to serving you again soon!
Very helpful & friendly staff
28 de setembro de 2026
Resposta da Bensons For Beds - Burnley Prestige Retail Park
Thank you for your kind words! We're thrilled to hear that you found our staff helpful and friendly. Our team is dedicated to providing the best service possible, and your feedback motivates us to keep up the great work. We look forward to serving you again soon!
Excellent Costomer Service.
Welcomed into the showroom with our little Pomeranian Dog who is an importnant factor in choosing a new bed!
Went through options, used the computer bed and tried several before deciding.
Customer service is outstanding.
25 de setembro de 2026
Resposta da Bensons For Beds - Burnley Prestige Retail Park
Thank you for your wonderful review! We're thrilled to hear that you and your Pomeranian had a great experience in our showroom. It’s fantastic that you found the perfect bed with our help. We appreciate your kind words about our customer service and look forward to serving you again!
An amazing experience!
I bought a bed from bensons on Friday 21st august in the new shop in burnley. My experience was 10/10 as the staff were super friendly and very helpful. We got shown as many different options as I needed to pick the right bed and was thoroughly explained all the next steps to come such as : delivery, assembly and removal. Would definitely recommend!
21 de agosto de 2026
Resposta da Bensons For Beds - Burnley Prestige Retail Park
Thank you for choosing us and sharing your positive experience with us Miss Gent! We're thrilled to hear that our team provided excellent service and helped you find the perfect bed. We can't wait for you to enjoy a great night's sleep. Thank you for recommending us,
Megan | Customer Care Specialist
An excellent service
The ordering of the mattress was brilliant, the young lady who served us at the Burnley Shop was very informative, friendly & professional, I was allowed to test out several mattresses, I also was given a free bed care kit & mattress protector, excellent service. The delivery was first class too, delivery was exactly on time, the delivery men excellent, I can recommend this service to all. Thank you .
20 de agosto de 2026
Resposta da Bensons For Beds - Burnley Prestige Retail Park
We're so pleased to hear about your excellent experience with us! It's wonderful that our team member at the Burnley shop provided such informative, friendly, and professional service. We're delighted you were able to test several mattresses and received a free bed care kit and mattress protector. It's also great to know that your delivery was first-class and exactly on time.
Team Bensons
Thanks Liam
Liam was helpful, friendly and patient. He welcomed us as soon as we entered the store, offered advice and made recommendations when we asked. Thanks Liam
15 de agosto de 2026
Resposta da Bensons For Beds - Burnley Prestige Retail Park
We're so pleased to hear about your positive experience in our store! It's wonderful that our team member was helpful, friendly, and patient, offering advice and recommendations.
Team Bensons
I was helped by Kathryn
I was helped by Kathryn, she wasnt pushy and allowed me to talk through my needs with her and then she helped me find the perfect bed and mattress.
She explained everything well whilst answering all my questions
6 de agosto de 2026
Resposta da Bensons For Beds - Burnley Prestige Retail Park
We're so pleased to hear that your experience with our team member was a positive one! It's wonderful that they took the time to understand your needs and helped you find the perfect bed and mattress. We're also glad that all your questions were answered clearly. Thank you for your kind words!
Team Bensons
Fantastic
Tyler was fantastic. He was such a lovely lad and we didn’t feel pressured into buying at all. Would definitely recommend. Great service and good prices 👍🏻 can’t wait for our bed to arrive.
4 de agosto de 2026
Resposta da Bensons For Beds - Burnley Prestige Retail Park
We're so pleased to hear that Tyler was fantastic! It's wonderful that you felt no pressure to buy and that you received great service and good prices. We hope you love your new bed when it arrives!
Team Bensons
Great delivery and removal of previous…
Great delivery and removal of previous bed
1 de agosto de 2026
Resposta da Bensons For Beds - Burnley Prestige Retail Park
We're so pleased to hear that our delivery and removal service met your expectations. We appreciate your lovely words!
Team Bensons
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