Upon entering the shop, testing the beds for comfort and the mattresses for firmness, the whole experience was very good. The staff were very friendly and offered expert advice without being pushy!... Ver mais
Localização
Trocar localizaçãoUnit 4 Camborne Retail Park, Trevenson Road, TR15 3PS Redruth, Cornwall, GB
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Veja o que dizem as avaliações
Highly recommend – Jon was incredibly helpful and knowledgeable We recently purchased a new bed and had a brilliant experience from start to finish. We were looked after by Jon, who was fantastic. Hi... Ver mais
A empresa respondeu
Great experience in the Pool (Camborne) branch. Knowledgeable and friendly staff who made the purchase run smoothly. The delivery then happened on the day I was originally told it would be, and the de... Ver mais
A empresa respondeu
Jon, the sales person was brilliant and made the whole experience painless. Very knowledgeable and didn't go for the hard sell. Bed chosen and delivery service booked all without a fuss. Really happy... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Bensons For Beds - Camborne
Escrito pela empresa
Informações de contato
Unit 4 Camborne Retail Park, Trevenson Road, TR15 3PS, Redruth, Cornwall, Reino Unido
- 1209711392
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Great serviice from order to delivery…
Great serviice from order to delivery .Very pleasant staff and deliverybpeople

Resposta da Bensons For Beds - Camborne
From sales team to excellent delivery…
From sales team to excellent delivery team and perfect product would definitely recommend bensons.

Resposta da Bensons For Beds - Camborne
Good advice from the saleslady
Good advice from the saleslady. Good comms regarding delivery, and the delivery guys Paul & Ryan removed the old mattress.

Resposta da Bensons For Beds - Camborne
Great Service
Delivered on time, great service to measure what bed type you needed, all round great experience.

Resposta da Bensons For Beds - Camborne
Delivery Service.
Your delivery drivers Glen & Paul were very friendly and helpful & the curtesy calls were helpful as well!

Resposta da Bensons For Beds - Camborne
Bensons for beds are a great company to…
Bensons for beds are a great company to deal with. The delivery service was top notch. Well informed throughout the process

Resposta da Bensons For Beds - Camborne
Jon, 100/10 customer service!
I knew I needed a new mattress, so I was looking online, and then I decided to go to the store, this was the right decision, at the store I met Jon, who was absolutely fantastic, he knows what he's talking about, explained the options I had and showed me around varying mattresses, there was no sales pressure at all, and he answered all questions I had thoroughly, I was highly satisfied and made a purchase in the same day, thank you so much Jon for your help!

Resposta da Bensons For Beds - Camborne
Very happy with my new bed
Very happy with my new bed
The delivery arrived promptly in the morning and they built the bed up for me and it's amazingly comfy. From the moment I set foot in the show room in Camborne I felt very taken care of.
Thank you for all your advice and help.

Resposta da Bensons For Beds - Camborne
100 percent Customer Service
On being worried about full on in your face sales talk as we walked in the door, we were very dubious that this would be a "pushy" experience. As a salesperson loomed towards us smiling...l caught his eye and said do not barrage us with sales jargon !!!!
Jon could not have taken me more seriously !!!
What we thought would be a stressful shop, turned out to be a brilliant experience with Jon, he could not have been more helpfull....we had so much banter and laughter and positive help without being pressured....a total credit to your store Clive and Due

Resposta da Bensons For Beds - Camborne
We Was sold a superking ottoman bed…
We Was sold a superking ottoman bed with built in tv and told several times the bed would be constructed upon delivery. We rechecked this and was told not to worry, We were told the installers would show us how everything works, how to raise and use the tv that was built in and we then proceeded with the sale. When the bed was delivered the delivery men knew nothing about this and told us to contact the store, we contacted the store and the gentleman who sold us the bed actually answered and admitted this was his mistake and will do what he can to rectify this issue. We were happy with this. A couple of days later the store manager called us and told us even though it was his mistake there was nothing she could do from here and to contact customer services.. We felt very let down at store level and being a store manager myself i would take full responsibility and go above and beyond to sort this issue out, she did remind us he was still in training which we understand but feel this potentially reflects his training and in this scenario i would not be allowing someone without the correct training to oversee a sale of £4449 by themselves..
We are now only days away from moving in to our dream house and at this time if the company cannot find fitters to build the bed or we cannot find someone to do this (bensons will reimburse the costs) we have the prospect of sleeping on a sofa for the foreseeable future. I hope a quick resolution can be found and hope this is not a common occurrence and would like to reiterate the gentleman who made the sale was very polite friendly and professional though out our experience and wish him all the best with his Bensons career.

Resposta da Bensons For Beds - Camborne
Arrived within timeframe drivers were…
Arrived within timeframe drivers were quick and efficient and friendly

Resposta da Bensons For Beds - Camborne
Salesperson was extremely knowledgeable…
Salesperson was extremely knowledgeable and helpful delivery. People were brilliant. No mess asked where they can take their shoes off really good service.

Resposta da Bensons For Beds - Camborne
From purchase to delivery…
From purchase to delivery communications were updated frequently.
Delivery men arrived when they said. They were professional, friendly and polite. They were extremely informative.

Resposta da Bensons For Beds - Camborne
Having purchased a king size mattress…
Having purchased a king size mattress we were kept informed of of how things were going right up to delivery
We were told of delivery times and even a ten minute alert of arrival
The delivery guy’s were an absolute delight and a credit to Bensons

Resposta da Bensons For Beds - Camborne

Resposta da Bensons For Beds - Camborne
Helpful staff
Assistant (Julian) was very helpful and polite, even though we (unintentionally) kept him late.

Resposta da Bensons For Beds - Camborne
Excellent Customer Service & Top Quality products.
Excellent Customer Service from Jon and a lady colleague.
We were warmly welcomed and given careful, unhurried advice.
No sales pressure at all.
Before arrival, we were undecided whether to go for a John Lewis Ottoman or a Benson's one.
Jon's helpfulness and Benson's quality won us over completely.
***** HIGHLY RECOMMENDED *****

Resposta da Bensons For Beds - Camborne
Friendly, impartial advice
Ali was friendly and welcoming. She was very informative and we felt we were given impartial advice regarding all the beds.
We were not rushed into making a decision, in fact, we visited 3 times before making a purchase.

Resposta da Bensons For Beds - Camborne
The knowledge Julian showed in helping…
The knowledge Julian showed in helping us choose the right bed. He took time to work out the combination so we could get it delivered early to allow our daughter to stay at our house to recover from major surgery . Well done.

Resposta da Bensons For Beds - Camborne
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