My husband and I are in our eighties and haven't bought a bed in years. We didn't know how things have moved on and we found your Cambridge store so helpful and patient in their dealings with us. Kier... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit 8 Cambridge Retail Park, CB5 8JL Cambridge, Cambridgeshire, GB
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Veja o que dizem as avaliações
Store Manager Monju is brilliant. He is very professional, knowledgeable, kind and friendly, and someone you can genuinely trust. He truly cares about his customers and always goes above and beyond to... Ver mais
A empresa respondeu
Monju at benson for beds at Cambridge was very approachable. He help me and my partner find the best mattress texture thats suits our needs which made the process of us choosing a bed very excited and... Ver mais
A empresa respondeu
We visited on Monday 10th August 2026 and were greeted by Rinsha. She was excellent. Her product knowledge was brilliant and although she couldn’t provide us with the bed base we had originally decide... Ver mais
Detalhes da empresa
Sobre Bensons For Beds - Cambridge
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contato
Unit 8 Cambridge Retail Park, CB5 8JL, Cambridge, Cambridgeshire, Reino Unido
- 1223356994
4,8
Excelente
400 avaliações
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Very helpful staff.
The staff in the Cambridge branch were very helpful. They explained everything very clearly. I'm looking forward to my mattress arriving
17 de novembro de 2025
Resposta da Bensons For Beds - Cambridge
We're happy to hear that the staff in our Cambridge branch were very helpful and explained everything clearly. We appreciate your feedback and hope you enjoy your mattress,
Megan at Customer Care
The staff were very helpful and…
The staff were very helpful and professional in speaking to us over our new mattress requirement.
17 de novembro de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Cambridge
We appreciate you taking the time to share your experience. We're so glad to hear that our staff was helpful and professional with your mattress needs.
We're always here if you need anything else,
Megan at Customer Care
Bed hasn't arrived yet
Bed hasn't arrived yet so cant leave an full review until it has. Henry in the cambridge store was very helpful.
29 de outubro de 2025
Resposta da Bensons For Beds - Cambridge
Thank you so much for your feedback—we’re thrilled to hear Henry at our Cambridge store was helpful! We can see your order has now been delivered, and we’d love to know if you’re enjoying it as much as we hoped you would.
Wishing you many peaceful nights of sleep!
Best regards,
Megan
Customer Care Specialist
We recently purchased a bed from…Cambridge Bensons
We recently purchased a bed from Cambridge and were genuinely impressed with the level of customer service we received from Henry throughout the process. He was friendly , knowledgeable and attentive without being pushy. Henry took time to understand what we were looking for and guided us through different options. The ordering process was smooth and delivery arranged. Great experience.
17 de outubro de 2025
Resposta da Bensons For Beds - Cambridge
We're genuinely happy to hear about the great customer service you received during your bed purchase. It's wonderful that our team member was friendly, knowledgeable, and attentive. We appreciate your positive feedback regarding the smooth ordering process and delivery arrangement.
Come back and visit us anytime,
Megan at Customer Care😁
Resposta da Bensons For Beds - Cambridge
Thank you for your feedback! We're glad to hear you were happy with the service and your double bed and pillow.
Best wishes
Megan – Customer Care
I was looking for a new mattress
I was looking for a new mattress, which could relieve my back pain. I received excellent advice in the shop and perfect assistance in the following days by phone and website.
I also received a good offer, competitive compared to other quotes.
3 de outubro de 2025
Resposta da Bensons For Beds - Cambridge
Back pain relief and great service? Sounds like a win-win! Glad we could help you find the perfect mattress and keep you comfy all around. Sweet dreams and happy backs ahead! Megan at Customer Care💪😊
Really helpful staff
Really helpful staff, however salesperson smelt of body odour.
1 de outubro de 2025
Resposta da Bensons For Beds - Cambridge
Thank you for your 4 star review Mr Brixey. We will address your concerns with store.
We hope you love your new order,
Megan at Customer Care🛏️
Good looking bed
Saw bed in showroom and then ordered online. Very easy and bed came flat packed, good instructions and ok to assemble. Very comfortable bed and granddaughter really likes.
9 de julho de 2025
Resposta da Bensons For Beds - Cambridge
Thank you for your feedback! We’re glad the online ordering and assembly were easy, and that you and your granddaughter love the comfortable bed.
Best Wishes,
Megan
Bensons for Beds Customer Care
Excellent service from a very…
Excellent service from a very knowledgeable manager. Courteous and friendly. Made it a pleasure to shop.
4 de outubro de 2025
Resposta da Bensons For Beds - Cambridge
Thank you for your feedback! We're delighted to hear you had a positive experience with our knowledgeable and friendly manager. We're committed to providing excellent customer service and are glad we met your expectations.
Take care,
Megan at Customer Care
Better buy somewhere else
Service was ok-ish, we found what we wanted, but if the person who is taking the order is not listening and you end up with assuming you booked a service to then recognise it hasn't been booked and you get charged additionally, that's really bad. Furthermore, not getting explained a bill and what the different abbreviations mean is not only customer unfriendly, but also simply unacceptable.
Had to come back twice and still end up with self-assembly.
Next time I will choose a different company, sorry BfB, that was pathetic.
27 de setembro de 2025
Resposta da Bensons For Beds - Cambridge
We appreciate you taking the time to share your experience. We're sorry to hear about the issues you faced with your order, the service booking, and the bill explanation. We'll address this internally to improve our service and communication.
Thank you,
Lauryn at Customer Care
Monjh was a great help when choosing a matress
Monjh greeted my 92 year old mother and myself very warmly, was extremely helpful, and very patient in helping my mother choose the right mattress. He was very knowledgeable on all the mattresses she tried out. I would certainly recommend him and Bensons for Beds.
30 de agosto de 2025
Resposta da Bensons For Beds - Cambridge
We're delighted to hear about the warm and helpful service you and your mother received. It's great to know that our team member was patient and knowledgeable in helping you choose the right mattress. We appreciate your recommendation.
Thank you,
Lauryn at Customer Care.
Resposta da Bensons For Beds - Cambridge
We're glad you found our sales team knowledgeable and straightforward. Thank you for your positive feedback; we appreciate it!
Best Wishes,
Megan at Customer Care
Excellent customer service
Excellent customer service, very detailed in items purchase so we knew exactly what we were buying. Not pushy at all, answered our questions and more. Friendly and professional.
4 de setembro de 2025
Resposta da Bensons For Beds - Cambridge
We're happy to hear that our detailed service helped you feel confident in your purchase. We appreciate you noting our team's friendly and professional approach to answering your questions.
Take care,
Megan at Customer Care
If you visit the Cambridge branch speak…
If you visit the Cambridge branch speak to Henry! Such a help for us and very knowledgeable!
28 de agosto de 2025
Resposta da Bensons For Beds - Cambridge
We're happy to hear that you had such a positive experience at our Cambridge branch. Take care,
Megan at Customer Care
Excellent customer service
Me and my family had an excellent experience at Cambridge Beehive Retail Park wigh the Store Manager Monju. He was very knowledgeable and informed us about bed related information and answered thoroughly all of our questions. He was very kind and welcoming into the store too! He made our experience with buying a bed on a good deal very easy and pleasant and we will be sure to come again if we need to buy anymore furniture. Moreover all staff were very kind and asked us if we need help with anything.
30 de agosto de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Cambridge
We're happy to hear that you and your family had an excellent experience at our store. We appreciate your kind words regarding our team's knowledge and welcoming attitude. It's great to know that we made buying a bed easy and pleasant for you. We look forward to assisting you with any future needs, Megan at Customer Care
Resposta da Bensons For Beds - Cambridge
We appreciate your recommendation and are happy you enjoyed our service. Thank you for your support; it means a lot to us.
Take care,
Megan at Customer Care
From purchasing the mattress instore to…
From purchasing the mattress instore to getting it delivered has been a great experience. Kept informed all the way about the delivery.brilliant communication.
26 de agosto de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Cambridge
We're happy to hear that your mattress purchase and delivery experience was great! We appreciate you acknowledging our communication. Thanks for the positive feedback,
Megan at Customer Care
Good service
26 de agosto de 2025
Resposta da Bensons For Beds - Cambridge
Thank you for the 5-star review! We value your feedback and can’t wait to see you again. Take care, Megan at Customer Care
Monju was very helpful
Monju was very helpful! Listened to what I was looking for and showed me those as well as others that suited my needs. I had the time and privacy to try many mattresses out and could make up my mind without feeling rushed. Monju was also very informative and friendly.
26 de agosto de 2025
Resposta da Bensons For Beds - Cambridge
We're glad you enjoyed your experience. It's great to hear that our team member was so helpful and informative, providing you with the time and space to choose the perfect mattress. Thank you for your positive feedback, Megan at Customer Care
We had a really great experience with…
We had a really great experience with Monju at Bensons for bed Cambridge branch. We were looking for the extra firm mattress but difficult to choose between a few candidates. The sale professionally and patiently explained the details that helped us a lot.
22 de agosto de 2025
Resposta da Bensons For Beds - Cambridge
We're happy to hear that you had a really great experience at our Cambridge branch. We're glad the details provided helped you choose between the mattresses. Thank you for your positive feedback, Megan at Customer Care
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