Stephen, excellent Salesperson. Store looked good walking in the door. My only issue is delivery. I was told 3 weeks but then there is less than one day a week I can choose so, with charity voluntary... Ver mais
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Localização
Trocar localizaçãoUnit 5 Deva Retail Centre, Stendall Road, CH1 4LU Chester, Cheshire, GB
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Veja o que dizem as avaliações
The sales assistant Rose was excellent. She made sure that were both completely happy with our choice of mattress and that it was correct for our sleeping postures.
We had a fantastic experience at Bensons for Beds in Chester, particularly thanks to Barry, who was incredibly helpful, friendly and informative throughout. He took the time to talk us through... Ver mais
Great point of sale assistance. With so many bases, mattresses and headboards to chose from the guidance and advice from the member of staff was invaluable. When our delivery arrived the mattress was... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Bensons For Beds - Chester
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contato
Unit 5 Deva Retail Centre, Stendall Road, CH1 4LU, Chester, Cheshire, Reino Unido
- 1244665818
4,8
Excelente
720 avaliações
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Excellent customer experience
We visited the Chester showroom to look for a new bed. We had a few prerequisites ie cooling , side sleeping etc . The choice of beds is bewildering in any bed showroom . We were approached by a chap called Dave who turned out to be the branch manager . Been there 17 years so we thought he should know what he’s doing . Straight away with our prerequisites we narrowed the choice down by half. After using a bed machine to scan your body we reduced the options down further . In the end it came down to 3 beds where we ended up purchasing one. Sales process not pushy , more informative. Awaiting for delivery so hoping the bed choice is as good as the purchasing experience
8 de janeiro de 2026
Resposta da Bensons For Beds - Chester
We're glad you enjoyed your experience in our Chester showroom and found the sales process informative. It's great to hear that our team member helped narrow down the options to find the right bed for you. We appreciate your feedback and hope you love your new bed,
Megan at Customer Care
Good experience in the store with…
Good experience in the store with helpful staff. Thanks Lola!
5 de janeiro de 2026
Resposta da Bensons For Beds - Chester
Thank you for your kind words Katherine! We’re so pleased to hear you had a great experience in-store and that Lola was able to help. We’ll make sure she sees your lovely feedback. If you need anything else, we’re always here for you!
- Megan at Customer Care!
No electric underblanket with Tempur
We have now taken delivery of our Tempur mattress. We were disappointed to discover from reading the instructions for caring for a Tempur mattress (which came with the mattress), that you should NOT use an electric under blanket. It would have been much better to learn this during the sales process, which would have influenced our purchase, never having owned a memory foam mattress previously. Additionally, we had decided to purchase a new electric under blanket prior to delivery, so this was a wasted £125! We then purchased an alternative electric over blanket at a further £125 but don’t like this due to its weight. So, if like us, your preference is an electric blanket for wintertime, do bear this in mind when buying your new mattress. I have written to the Chester Store and awaiting a response.
9 de dezembro de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Chester
Thank you for sharing your feedback with us. We’re sorry to hear that this important detail wasn’t highlighted during the sales process, and we understand how frustrating this must have been for you. Your comments will be passed on to the relevant team to help improve the information we provide to customers. If you need any further assistance, please let us know,
Megan at Customer Care
Amazing Dave
Dave was amazing at helping us choose a mattress for our son who suffers with back problems. Advice was spot on, and we had a good bit of banter too, including hints and tips on how to help stop hubby snoring! 🛌
30 de dezembro de 2025
Resposta da Bensons For Beds - Chester
We're happy to hear that the mattress advice for your son was helpful! We appreciate your positive feedback and are glad you enjoyed your experience and the tips. Thank you for your positive review – Lauryn at Customer Care 💜
Christine was very knowledgeable
Christine was very knowledgeable. We were never rushed and understood everything before we ordered.
26 de dezembro de 2025
Resposta da Bensons For Beds - Chester
We're happy to hear that you found our team member knowledgeable and that you felt comfortable with your ordering experience. Thank you for your positive review – Lauryn at Customer Care 💜
shop sales manager very effective
shop sales manager very effective. Registering guarantee is impossible because "customer number" is apparently on a document sewn into the mattress which is now not reachable since the heavy mattress is made up on the bed. This essential information should have been indicated at the point of delivery.
4 de dezembro de 2025
Resposta da Bensons For Beds - Chester
Thank you for sharing your feedback. We’re pleased to hear the sales manager was effective, and be assured your guarantee is active from the day of delivery, no need to activate the guarantee. Thank you for your positive review – Lauryn at Customer Care 💜
Resposta da Bensons For Beds - Chester
Thank you for your feedback! We’re delighted the team assembled your bed so quickly and efficiently. Thank you for your positive review – Lauryn at Customer Care 💜
Resposta da Bensons For Beds - Chester
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Stewart - Team Bensons
Very effective manager Dave
Very effective manager Dave. Took trouble to remember names and made customer relationship matter.
6 de dezembro de 2025
Resposta da Bensons For Beds - Chester
Thank you for sharing your feedback! We’re delighted to hear that Dave went above and beyond to make your experience personal and memorable. Remembering names and building genuine relationships is exactly the kind of service we strive for. 💜 Thank you for your positive review – Lauryn at Customer Care
Excellent service as usual
6 de dezembro de 2025
Resposta da Bensons For Beds - Chester
We appreciate your continued support and are glad our service met your expectations again!
– Thank you, Jess- Team Bensons
Excellent service
Excellent, not received product yet but service in store was great.
29 de novembro de 2025
Resposta da Bensons For Beds - Chester
We're happy to hear that you enjoyed our in-store service. We appreciate your positive feedback and hope you receive your product soon!
– Thank you, Jess- Team Bensons
Tim at Chester store was so helpful
Tim at Chester store was so helpful, down to earth and welcoming. No pushy sales, he’s very genuine and knowledgeable. Would definitely recommend him to anyone looking for a bed!
30 de novembro de 2025
Resposta da Bensons For Beds - Chester
We're happy to hear that you had such a positive experience! It's great to know that our team member was so helpful and knowledgeable. We appreciate you recommending us!
– Thank you, Jess- Team Bensons
Very polite and informative staff
Very polite and informative staff. They walk you through all steps and thoroughly assist you on selecting the right bed/mattress for you.
3 de dezembro de 2025
Resposta da Bensons For Beds - Chester
We appreciate your kind words regarding our staff's politeness and knowledge. We're pleased they thoroughly assisted you in selecting the right bed and mattress.
From the minute we walked through the…
From the minute we walked through the door we were given great advice that enabled us to make the right decision.
29 de novembro de 2025
Resposta da Bensons For Beds - Chester
We're happy to hear that the advice we provided helped you make the right decision. Thank you for sharing your positive experience with us!
Excellent product range in store and…
Excellent product range in store and excellent staff. Lots of sound advice without pressure.
25 de novembro de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Chester
We're happy to hear that you enjoyed our product range and found our staff helpful. We appreciate your positive feedback on their sound advice!
Very helpful staff
29 de novembro de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Chester
We're glad you received helpful assistance in choosing your items. Thank you for sharing your positive experience!
Excellent service
Excellent service , more importantly delivered within the time slot stated. Time slot was two hours , which is so much better than all day
28 de novembro de 2025
Resposta da Bensons For Beds - Chester
We're happy to hear that you received excellent service and your delivery arrived within the promised time. We appreciate you taking the time to leave us feedback.
Anthea @ Customer Care
Confidence in want you choose
When we first arrived we weee given space to look around at our leisure. Once we had a few options David was very helpful and understanding of our needs and when we returned to place the order Steve checked every detail and made sure we were happy with our choice.
22 de novembro de 2025
Resposta da Bensons For Beds - Chester
We're happy to hear that you felt comfortable browsing and that our team supported your needs. We appreciate you mentioning the attention to detail during your order. Thank you for your feedback.
Team Bensons
Love a latex mattress
Lola listened to what we wanted and recommended mattresses that she thought we would like. She was knowledgeable and gave us time to decide. Looking forward to getting our new mattress - thank you Lola!
23 de novembro de 2025
Resposta da Bensons For Beds - Chester
We’re so happy to hear Lola listened carefully and recommended the perfect options for you! Her knowledge and patience truly make the experience stress-free, and we’re excited for you to enjoy your new mattress soon. 💜
Thank you for your positive review – Lauryn at Customer Care
Unbelievably poor service
Unbelievably poor customer service. Automated email to say bed frame delayed by 18 days- not even a call from the store. Elderly guest coming to stay and nothing to sleep on. Bensons then cancelled the mattress delivery without even asking me. Had to contact the store 3 times to get a response. They promised to call back but didn’t. Customer services offered nothing, not even a reduced price as a goodwill gesture. Only able to offer a blow up mattress (!) if the order is cancelled the day before promised delivery date. Waste of time calling them. Appalling. The sales team is super friendly when it’s time to buy and get your money off you but useless if there is a problem. Communication about the rescheduled delivery also poor. First and last time I use Bensons.
25 de novembro de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Chester
We regret to hear about the poor service you experienced, especially given your elderly guest's visit. We apologise for the delayed bed frame, the cancelled mattress delivery, and the lack of communication. For further support, we have requested further information from you via Trustpilot. Please also use our live chat feature if you wish to contact us directly: https://www.bensonsforbeds.co.uk/contact-us/
Thank you,
Megan at Customer Care
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