We popped in for some advice on a new bed for back pain and were greeted by Darrel who was amazing. Super knowledgeable and friendly. On returning the next day to purchase a bed he remembered us and w... Ver mais
Localização
Trocar localizaçãoUnit 2a Markham Retail Park, Markham Road, S40 1SU Chesterfield, Derbyshire, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I called at Bensons in Chesterfield and saw the manager there. He was more than helpful and was clearly very aware of the type of bed which would suit me best. The bed was delivered on time and tbhe... Ver mais
A empresa respondeu
I went to the chesterfield store and the customer service was amazing. Darell who had made our experience even better he made sure we was happy with everything giving us the best deals! We was really... Ver mais
A empresa respondeu
The website is a nightmare it doesn't allow you to amend orders in your basket and have to delete. I totally disagree that if your having a bed or product assembled then you shouldn’t have to... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Bensons For Beds - Chesterfield196
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contato
Unit 2a Markham Retail Park, Markham Road, S40 1SU, Chesterfield, Derbyshire, Reino Unido
- 1246556207
4,8
Excelente
439 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The member of staff who attended to me…
The member of staff who attended to me was very helpful. I think his name was Darrell. I bought a mattress. They have a 5 day test period so I can return it if it is not suitable
22 de novembro de 2025
Resposta da Bensons For Beds - Chesterfield196
Thanks for sharing! We’re glad Darrell was so helpful and made the process easy for you. Great choice on your new mattress—and the 5-day comfort guarantee means peace of mind! Megan at Customer Care🛏✨
Buying the bed was easy
Buying the bed was easy. I was helped and guided as to which bed I required. The delivery was excellent. The old bed removed and the new one set up where I wanted it. All packaging etc. taken away. Steve and Josh very friendly, courteous and efficient.
9 de novembro de 2025
Resposta da Bensons For Beds - Chesterfield196
Thank you so much for your great review! You deserve nothing less than a great night’s sleep! Thank you, Anthea - Team Bensons
Great service in Chesterfield store
Purchased IGel 3000 bed to replace our old IGel mattress, but found it was not of the same comfort as the old one so went back in and upgraded to the IGel 4000 which is amazing. When we went back in we also decided to purchase a new bed frame.
Great service all round and nothin go was too much trouble in store.
Chesterfield Branch
5 de outubro de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Chesterfield196
We're glad you found the perfect iGel 4000 and a new bed frame! It's great to know our team at the Chesterfield branch provided excellent service and were so helpful during your visit. Thank you for sharing your positive experience with us,
Megan at Customer Care
Great experience
Salesman really friendly and helpful; not pushy like some can be. Explained things clearly and concisely. Store layout easy to get around.
28 de outubro de 2025
Resposta da Bensons For Beds - Chesterfield196
We're happy to hear that our team member was helpful and clear without being pushy. We're also glad you found our store easy to navigate. Thank you for your feedback,
Megan at Customer Care
Very impressed with my first experience
From this first experience, I wouldn’t hesitate to use them again.
The service was excellent from the moment we entered the store to when the delivery staff installed the headboard and divan.
23 de outubro de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Chesterfield196
We're happy to hear that you had an excellent experience with us, from start to finish. We appreciate your positive feedback and are glad the installation went smoothly.
Until next time, thank you!
Megan at Customer Care
Helpful staff
The man who served us was knowledgeable, helpful and friendly without being pushy.
15 de outubro de 2025
Resposta da Bensons For Beds - Chesterfield196
We're glad to hear that you found our service helpful and friendly! We appreciate your positive feedback regarding the knowledgeable assistance you received. Thank you for your review – Lauryn at Customer Care 💜
Martin who we dealt with could not have…
Martin who we dealt with could not have been more helpful. So sales pressure. Delivery was quicker than expected. First class experience. Would highly recommend the Chesterfield store
15 de outubro de 2025
Resposta da Bensons For Beds - Chesterfield196
We're happy to hear that you had a first-class experience at the Chesterfield store. It's great to know the delivery was quicker than expected and that our team member was helpful. Thank you for your recommendation!
Thank you for your review – Lauryn at Customer Care 💜
Helpful advice without being 'pushy'
9 de outubro de 2025
Resposta da Bensons For Beds - Chesterfield196
Thank you! We’re so glad to hear you found our advice helpful and appreciated the no-pressure approach. 😊
Take care,
Megan at Customer Care
Sean was a great help!
Sean was a great help working with us to find our new mattress. We visited near closing time midweek and we never felt rushed. I can certainly say I learnt a bit about different mattresses and it was great to try some out prior to purchase. We were also shown pillows and talked through pillow options, which we also opted to buy, along with mattress recycling. Thanks Sean, a real asset to the business!
2 de outubro de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Chesterfield196
We're happy to hear that our team member was a great help in finding your new mattress. It's great to know that you never felt rushed and that you were able to learn about different mattresses. We appreciate your positive feedback, Megan at Customer Care
Very good customer service
We are very happy to purchase bed and mattress from there and very good customer service.Thank you
3 de outubro de 2025
Resposta da Bensons For Beds - Chesterfield196
Thank you so much! We’re delighted you’re happy with your bed, mattress, and our customer service. We really appreciate your kind words!
Best regards,
Megan at Customer Care
Great customer service!
Great customer service, very good knowledge. Not pushy either. Cheaper than virtually the same deal at Dreams.
30 de setembro de 2025
Resposta da Bensons For Beds - Chesterfield196
Thank you for your feedback! We're happy to hear you found our customer service knowledgeable, friendly, and competitively priced.
Take care,
Megan at Customer Care
Excellent service came on time and very…
Excellent service came on time and very professional
29 de setembro de 2025
Resposta da Bensons For Beds - Chesterfield196
We're happy that you received excellent and professional service, and that we arrived on time. Thank you for your positive feedback!
Thank you,
Lauryn at Customer Care
Really easy buying process
Really easy buying process, we sort of knew what we were looking for but Daryl (sorry if spelt wrong) pointed out a few we would like, he was really nice and funny and importantly felt not pushy at all it was really easy to buy the mattress and find the one we wanted. Really good experience :) thanks Daryl
1 de outubro de 2025
Resposta da Bensons For Beds - Chesterfield196
We're happy to hear that you found the buying process easy and that our team member was helpful. We appreciate your positive feedback on your mattress-buying experience.
Thank you,
Lauryn at Customer Care
Fantastic service at Benson's Chesterfield
We had a great experience at Benson's in Chesterfield. Shaun was really helpful by giving us good advice and answering our questions too. The communication throughout was good and the delivery team was awesome. I am really pleased with the overall experience 🤩
20 de setembro de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Chesterfield196
We're happy to hear that you had a great experience at our Chesterfield location. It's wonderful to know that our advice was helpful and that you were pleased with the communication and delivery team. Thank you for your positive feedback!
Thank you,
Lauryn at Customer Care
Excellent service.
No hard sell. Left to look around ourselves . When required Darrell who served us was very helpful. Explaining about different mattresses and what would be best , even did a test , then showed us our options. Excellent advise .
18 de setembro de 2025
Resposta da Bensons For Beds - Chesterfield196
We're glad you enjoyed your experience. We appreciate that you felt comfortable browsing and that our advice was helpful. Thank you for your positive feedback.
Thank you,
Lauryn at Customer Care.
Huge range of bases & matteras
Huge range of bases & matteras, great prices . Customer service team at Bensons are fantastic . The matteras I ordered from Qvc has still not arrived, I contacted Bensons for Beds, I was booked in for the base to come the very next day, which really I should have notified them 5 days prior, but Qvc customer service was terrible , all they kept saying is are matteras was coming from manufacturer. So Bensons managed to cancel the delivery & fitting slit, for a weeks time, on the date the matteras is coming . Thank you for your great customer service.
15 de setembro de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Chesterfield196
We're happy to hear that you found a great range of products and prices. We appreciate your positive feedback regarding our customer service team's assistance with your order and delivery rescheduling. Thank you,
Megan at Customer Care
Benson mattress buying.
Left to browse then offered help with good explanation about different mattresses.Very pleasant salesman was on his own but was dealing with customers very well.
8 de setembro de 2025
Resposta da Bensons For Beds - Chesterfield196
We're glad you enjoyed your experience and found the assistance helpful while selecting a mattress. We appreciate you mentioning the service provided. Thank you for your positive feedback!
Take care,
Megan at Customer Care
Good service and delivery
bed delivered on time and customer service in store was good, would deal with again
18 de julho de 2025
Resposta da Bensons For Beds - Chesterfield196
We're happy to hear that your bed was delivered promptly and that you were pleased with our in-store customer service. Thank you for the positive feedback, Megan at Customer Care
Resposta da Bensons For Beds - Chesterfield196
We appreciate your kind words! Our team is glad you found our service excellent and our staff helpful. Thank you for your feedback, Megan at Customer Care
Resposta da Bensons For Beds - Chesterfield196
We're glad you had a great experience! Our helpful and polite staff are dedicated to excellent service. Thank you for your kind words!
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.