The team at the Chippenham store were super helpful, and patient! Consequently, we were pretty confident in our, final, choice of mattress. The first week of sleeping on it has gone well, so finger'... Ver mais
A empresa respondeu
Unit 2a Hathaway Retail Park, Foundry Lane, SN15 1JG Chippenham, Wiltshire, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
The team at the Chippenham store were super helpful, and patient! Consequently, we were pretty confident in our, final, choice of mattress. The first week of sleeping on it has gone well, so finger'... Ver mais
A empresa respondeu
Great experience right from going into store to chat to Malcolm and placing order, and to delivery. Phone call letting us know exactly what time they would be with us, shoes off at the door and strai... Ver mais
A empresa respondeu
The Lady that took my order made a mistake with the cost. I paid £ 518 for the mattress, then 5 days later the manager rang me & asked for another £120 as his staff had ordered the wrong one. I wasn’t... Ver mais
A empresa respondeu
Malcolm the advisor was excellent, very knowledgeable, friendly and answered all our questions. He went through the pros and cons of each mattress and helped us make an informed decision. Didn't pr... Ver mais
A empresa respondeu
Escrito pela empresa
Unit 2a Hathaway Retail Park, Foundry Lane, SN15 1JG, Chippenham, Wiltshire, Reino Unido
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Staff was very helpful.. Only negative is the delivery waiting time!! 5 weeks but signs in store were saying usually in 7 days,,, I can hope that it may come forward but willing to wait..

Resposta da Bensons For Beds - Chippenham375
The sales person Lisa stayed after hours to help us and was very helpful I had been to M&S John Lewis and Next and no one gave me the expert advice Lisa gave us. And all with a no trouble attitude I was so impressed. Thank you

Resposta da Bensons For Beds - Chippenham375
We just bight a couple of mattresses. Vacuum packed, compact and in stock and yet it takes THREE WEEKS for delivery

Resposta da Bensons For Beds - Chippenham375

Resposta da Bensons For Beds - Chippenham375
After visiting a competitor store a few doors away and being completely dissatisfied, I made two visits to Bensons. Both times the staff was knowledgable, patient and very helpful.

Resposta da Bensons For Beds - Chippenham375
Jeff was quite pleasant and very knowledgeable. All in all, an very good experience.

Resposta da Bensons For Beds - Chippenham375
It was a good job I had done my research on the internet as the salesman wasn't interested in us at all. Poor selection of single mattresses. Will shop online in future and not bother going to your shop.

Resposta da Bensons For Beds - Chippenham375
We wanted some advice on bedroom furniture. Staff were extremely helpful and knowledgeable.
Ordered the furniture we wanted, plus bunk beds and mattresses.

Resposta da Bensons For Beds - Chippenham375

Resposta da Bensons For Beds - Chippenham375
Jeff the store manager was great and extremely helpful. I would give the store 5 out of 5 if it was just based on the in-store customer service. It’s only a 4 out of 5 because of the slow delivery time to get a bed frame delivered to central London.

Resposta da Bensons For Beds - Chippenham375
I spoke to Jeff about different beds and mattresses and he was really brilliant 🤩
I bought an ottoman bed and my partner is going to get both a new bed and mattress as I said how good he was.
Absolutely first class service and would highly recommend.

Resposta da Bensons For Beds - Chippenham375
The salesman Jeff was very informative, showed us many variations within our requirements and at no time was pushy. We thought that selecting a new mattress would involve numerous visits to different shops in order to find the one we needed. Not true overall it was a good experience and we are satisfied that Jeff helped us make the right choice.

Resposta da Bensons For Beds - Chippenham375
Excellent staff who provided advice which aided in making decision.

Resposta da Bensons For Beds - Chippenham375
Helpful staff who were instantly available to answer questions but didn't intrude, a tricky balance. They respected our budget. There was a perfect mattress for us but not in the sale. Helpful lady advised us to keep an eye on the website. Found it in sale a few weeks later, went back and bought it. Not delivered yet but very happy with shopping experience and price.
Far better than a nearby competitor we visited which was not a good experience at all!

Resposta da Bensons For Beds - Chippenham375
Ollie showed me the mattress that I was interested in, explained its benefits and let me try it out. He then explained the order and delivery procedure. Very friendly and efficient.

Resposta da Bensons For Beds - Chippenham375
30.5 23 Chippenham 375
Very lovely staff willing to give time for us to decide explained everything in detail and answered all our questions and queries
Wonderful display of every make of beds in shop
Would recommend to anyone who
wants to purchase a mattress or new bed a truly good experience

Resposta da Bensons For Beds - Chippenham375
Your member of staff Lisa made.it memorable for me.
She was so kind and patient with me dithering over what frame, headboard & mattress. Just so helpful and she didn't make me feel silly at all!! Well done to Lisa!

Resposta da Bensons For Beds - Chippenham375
Had a faulty mattress from bensons but customer service was excellent and have sorted out any issues we had so re ordered a new one from them
Jeff was very patient and accomodating. He was able to get us all the information we needed to make our decision.
Professional, helpful, friendly staff, from the moment I walked through the door until my order was delivered.
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.