Absolutely amazing. I was served by the store manager and came in just before closing. He didn’t make me feel uncomfortable or that I was keeping him behind. Huge Thankyou.
A empresa respondeu
Localização
Trocar localizaçãoUnit 2 Turner Rise Retail Park, Petrolea Close, CO4 5TU Colchester, Essex, GB
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Veja o que dizem as avaliações
We were served by Paul in the Colchester store. He listened to our needs, recommended to us the most suitable bed frames and mattresses and then offered us discounted prices. Nothing to complain abo... Ver mais
A empresa respondeu
We needed a new bed to replace our old one which was almost 30 years old. The salesman who sold us the bed was very helpful, there were many beds to try in the shop. We chose the mattress which was m... Ver mais
A empresa respondeu
Excellent advice on what type of mattress to purchase. Friendly and helpful assistance. On day of delivery the two workers were extremely helpful and friendly. Couldn’t be faulted. Highly rec... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Bensons For Beds - Colchester365
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contato
Unit 2 Turner Rise Retail Park, Petrolea Close, CO4 5TU, Colchester, Essex, Reino Unido
- 1206761896
4,8
Excelente
488 avaliações
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Bensons Colchester
Went into Bensons for Beds in Colchester dealt with Paul, good lad, what I liked was there was no pressure, nothing more annoying than salesmen hassling you, but we asked Paul lots of questions, and he redirected us and knew all the products which was great, we had an idea of "good makes" of bed, but we wanted to see which way Paul directed, and he was neutral and honest all the way through all good and the after service at the moment with texts, and emails is really good - so far so good although not got the bed yet, now I need to decorate the bedroom ! ha ha
5 de agosto de 2026
Resposta da Bensons For Beds - Colchester365
Thank you for your positive feedback and for choosing to shop at Bensons for Beds. Our team prides itself on providing excellent customer service without any pressure sales tactics. We are delighted to hear that Paul was able to assist you with your questions and help you find the right bed. We look forward to continuing to provide top-notch service during and after your purchase. Happy decorating! Don't forget to complete your Bensons Store survey about your sales staff that you received the day after your purchase, please ❤️
Absolutely amazing
Absolutely amazing. I was served by the store manager and came in just before closing. He didn’t make me feel uncomfortable or that I was keeping him behind. Huge Thankyou.
4 de agosto de 2026
Resposta da Bensons For Beds - Colchester365
"Thank you for your kind words! Our team is committed to providing exceptional service, no matter the time. We're glad you had a positive experience with our store manager. Come back and see us again soon!" Don't forget to complete your Bensons Store survey about your sales staff that you received the day after your purchase, please ❤️
Scott was pleasant and knowledgeable
Scott was pleasant and knowledgeable , he listened to our requirements and explained clearly how the different products would work for us
4 de agosto de 2026
Resposta da Bensons For Beds - Colchester365
"Thank you for your kind words! We're glad Scott provided excellent service and helped you find the perfect products for your needs. We appreciate your business!" #CustomerSatisfaction #GreatTeam 🤝👍 Don't forget to complete your Bensons Store survey about your sales staff that you received the day after your purchase, please ❤️
Very informative sales member of staff
Very informative sales member of staff. Delivery on time and very helpful. So far great service
26 de julho de 2026
Resposta da Bensons For Beds - Colchester365
We are thrilled to hear about your positive experience with our sales team! Delivering timely and helpful service is our top priority. Thank you for choosing us! ✨🤩 #CustomerSatisfaction Don't forget to complete your Bensons Store survey about your sales staff that you received the day after your purchase, please ❤️
The young laddies where helpful polite…
The young laddies where helpful polite and friendly
29 de julho de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Colchester365
Thank you for your glowing review! We strive to provide excellent customer service and we are happy to hear that our team was helpful, polite, and friendly. We can't wait to serve you again soon!
Great smooth delivery
Great smooth delivery. They communicated before the delivery well and lovely polite and helpful people
2 de agosto de 2026
Resposta da Bensons For Beds - Colchester365
Thank you so much for your positive feedback! We're thrilled to hear that the delivery was smooth and our team was able to communicate effectively with you. We always strive to provide excellent service. Thank you for choosing us! Don't forget to complete your Bensons Store survey about your sales staff that you received the day after your purchase, please ❤️
Great experience…
Yet to use the mattress so cannot review this but from service in store to the efficiency of the delivery team, nothing to fault
30 de julho de 2026
Resposta da Bensons For Beds - Colchester365
Thank you for your kind review! We are confident that our mattress will exceed your expectations once you have the chance to use it. We strive to provide top-notch service from start to finish, and we're thrilled to hear we succeeded. Sweet dreams! Don't forget to complete your Bensons Store survey about your sales staff that you received the day after your purchase, please ❤️
Fantastic from first viewing in the…
Fantastic from first viewing in the shop to delivery on the day .
29 de julho de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Colchester365
"Thank you for this amazing feedback! We take pride in providing a seamless experience from start to finish for our customers. Glad we could exceed your expectations. Cheers!" Don't forget to complete your Bensons Store survey about your sales staff that you received the day after your purchase, please ❤️
The lady showed me around to the…
The lady showed me around to the mattresses that fitted my criteria, seemed to have a lot of knowledge regarding each product. Very friendly staff member
28 de julho de 2026
Resposta da Bensons For Beds - Colchester365
Thank you so much for your positive review! We are delighted that you enjoyed your experience with our knowledgeable and friendly staff. We take pride in helping our customers find the perfect mattress. Come back anytime for all your bedding needs! Don't forget to complete your Bensons Store survey about your sales staff that you received the day after your purchase, please ❤️
Very happy with the service
The construction of the bed was done very professionally. I like the fact that the men wore protective shoes coming in to the property.
17 de julho de 2026
Resposta da Bensons For Beds - Colchester365
Thank you for taking the time to leave us a review! We take great pride in providing professional and reliable service, and we are delighted to hear that you noticed our dedication to safety. Thank you for choosing us for your construction needs. Don't forget to complete your Bensons Store survey about your sales staff that you received the day after your purchase, please ❤️
Nothing to complain about! A pleasant shopping experience
We were served by Paul in the Colchester store.
He listened to our needs, recommended to us the most suitable bed frames and mattresses and then offered us discounted prices.
Nothing to complain about! A pleasant shopping experience
17 de julho de 2026
Resposta da Bensons For Beds - Colchester365
Thank you for sharing your positive experience with Paul at our Colchester store! We strive to provide exceptional service and great deals for our customers. We are glad you had a pleasant shopping experience. Don't forget to complete your Bensons Store survey about your sales staff that you received the day after your purchase, please ❤️
Great service, very pleased with our new bed.
We needed a new bed to replace our old one which was almost 30 years old. The salesman who sold us the bed was very helpful, there were many beds to try in the shop. We chose the mattress which was most comfortable and them decided to add a new base and headboard.
On delivery day everything went as planned, our old bed was removed and taken away and the new one delivered and set up as planned. The delivery people were pleasent, turned up in good time and did a good job negotiating the twist and turns of our stairs.I can't fault our experience in any way.
13 de julho de 2026
Resposta da Bensons For Beds - Colchester365
Thank you for choosing us for your new bed! We're thrilled to hear that our salesman was helpful and that you found the perfect mattress. Our delivery team takes pride in providing excellent service and we're glad they were able to make the process smooth for you. Enjoy your new bed and thank you for sharing your positive experience with us! 😊 Don't forget to complete your Bensons Store survey about your sales staff that you received the day after your purchase, please ❤️
Excellent service from Paul in the show…
Excellent service from Paul in the show room to good communication with a delivery slot being advised a few days before delivery. The delivery men called 10 mins before delivery to advise that they were on their way. Old mattress removed and new one delivered without any problems.
10 de julho de 2026
Resposta da Bensons For Beds - Colchester365
Thank you for the fantastic review! We strive to provide top-notch service from start to finish and we're so glad Paul and our delivery team exceeded your expectations. We appreciate your business and hope you enjoy your new mattress. Don't forget to complete your Bensons Store survey about your sales staff that you received the day after your purchase, please ❤️
Totally honest and professional from sale to delivery i
Very careful on choices from sale and delivery 🚚 👍
14 de julho de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Colchester365
Thank you for your kind words! We always strive to provide the best service and make sure our customers are happy with their purchase. Glad to hear you had a positive experience with our sale and delivery process! 🤗🚚 Don't forget to complete your Bensons Store survey about your sales staff that you received the day after your purchase, please ❤️
Excellent customer service
Excellent customer service.
The staff member who helped us was very professional, helpful and kind.
9 de julho de 2026
Resposta da Bensons For Beds - Colchester365
Thank you for your kind words! We strive to provide exceptional customer service and are so glad our staff member was able to assist you professionally and with kindness. We appreciate your business! Don't forget to complete your Bensons Store survey about your sales staff that you received the day after your purchase, please ❤️
Resposta da Bensons For Beds - Colchester365
Thank you for your kind words! We strive to provide the best customer service possible and are happy to hear that our interpersonal skills were appreciated.Don't forget to complete your Bensons Store survey about your sales staff that you received the day after your purchase, please ❤️
Max was super helpful and informative
Max was super helpful and informative ! It was refreshing to not feel pressured and just so helpful ensuring we made the right decision and purchase
2 de julho de 2026
Resposta da Bensons For Beds - Colchester365
Thank you for the positive review! We're glad Max provided a no-pressure and informative experience. We strive to help our customers make the best decisions and we're happy to have made that happen for you. Have a great day! Don't forget to complete your Bensons Store survey about your sales staff that you received the day after your purchase, please ❤️
Colchester-Max
Max was great once he realised that I wanted to buy a mattress. He explained the different types and how the base would impact the mattress. Overall a good and quick buying process.
25 de junho de 2026
Resposta da Bensons For Beds - Colchester365
We are thrilled to hear about your positive experience with Max! Our team is dedicated to providing knowledgeable and efficient service to ensure you find the perfect mattress. Thank you for choosing us for your purchase! Don't forget to complete your Bensons Store survey about your sales staff that you received the day after your purchase, please ❤️
Scott in the Colchester store was very…
Scott in the Colchester store was very helpful thank you
25 de junho de 2026
Resposta da Bensons For Beds - Colchester365
Thank you for the positive feedback, we are so glad Scott was able to assist you! We pride ourselves on providing excellent customer service. Come back and see us soon! Don't forget to complete your Bensons Store survey about your sales staff that you received the day after your purchase, please ❤️
STAFF FAILED IN THEIR DUTY (from not following sales protocol), leading to UNDISCLOSED FEES, i.e. theft of money. Also unacceptable delivery standards which led to failed delivery.
I HAVE NEVER HAD SUCH A BAD EXPERIENCE with a UK retailer as I have had with Bensons for Beds.
MANAGEMENT NEEDS TO KNOW THIS: When buying a mattress, the store staff did NOT make me sign their customer checklist and did not explain the 20% cancellation/reselection fee at all - not verbally, not in writing, and not before I paid. That is the core reason I am leaving this review that nobody can trust Bensons.
I spent £1,408.99 on a mattress, on 10 June 2026. I was NOT asked to sign any checklist confirming that I understood a 20% penalty. I was not shown or talked through this policy before paying. The Terms and Conditions link was only emailed to me AFTER THE PAYMENT had already gone through, even though the T&Cs say I need to read them and understand them before the sale - THE STAFF DID NOT DO THIS. In my view, that is completely unacceptable for such a significant charge.
The delivery on 24 June was equally poor. The delivery team made one brief attempt to get the mattress upstairs, then refused to try a reasonable alternative angle. I was not asking them to damage or force the mattress — simply to try rotating it differently. Instead, one of the staff went outside, called the office without consulting with me, and reported it as a failed delivery. The mattress was then taken away. I was left having paid over £1,400 with no mattress.
When I went back to the Colchester store the next day, I was told there should have been a customer checklist showing that I had been made aware of the 20% charge. I asked him to find my signed copy. (As I heard him curse under his breath...) THERE WAS NO SUCH SIGNED CHECKLIST COMPLETED BY THE SALES STAFF WHO DEALT WITH MY PURCHASE. I had never seen it before. To me, that says everything.
Bensons are now trying to say that if I want a refund, they will only refund 80% and keep 20%. I find that OUTRAGEOUS. They did not deliver the mattress, they did not get my agreement to classify the delivery as failed, and they did not properly inform me of the 20% charge before taking my money.
Their customer service response has also been deeply disappointing. Rather than acknowledging the obvious problem — that I was never made to sign the checklist and was not properly informed of the fee — I was told I would need to wait for internal checks and for the salesperson to be asked what he remembered. That is simply not good enough.
The documentary evidence is clear:
- no signed checklist,
- no signed acknowledgement of the fee, and
- Terms and Conditions sent only after payment.
This TERRIBLE EXPERIENCE with Bensons for Beds has caused huge stress at the worst possible time, as we were moving into a new property and needed a mattress to sleep on. Instead, we've been left without the product we paid for and then tried to penalise us financially for a failed delivery that I dispute.
I am 100% dissatisfied with Bensons for Beds. Based on my experience, I would strongly warn other customers to never buy from them. Do not rely on what is said in store. We have had no mattress, no proper accountability, and Bensons trying to keep hundreds of pounds. What's more, after the delivery failed, the customer services team never got in contact with me to discuss options for a replacement etc.
ABSOLUTELY AVOID BENSONS, and I will not stop in this case to get a full refund due to the negligent duties of their staff.
24 de junho de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Colchester365
We’re very sorry to hear about your experience and the frustration it’s caused. We will contact you within 24-48 hours once your case has been reviewed. Please accept our sincere apologies for the stress and inconvenience caused while we continue to investigate this matter.
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