Charmain and colleagues at Craigleith extremely helpful. No high pressure sales techniques or sales drivel as in certain other bed stores. Short lead time and choice of delivery date. Delivery during... Ver mais
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Localização
Trocar localizaçãoUnits 7 A & B, Craigleith Retail Park, EH4 2LN South Groathill Avenue, Edinburgh, GB
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Veja o que dizem as avaliações
Really happy we chose Bensons for Beds! From the initial buying experience through to delivery and assembly, everything was fantastic. Callan was incredibly helpful in finding the right bed frame... Ver mais
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Friendly and helpful. Only issue was having visited and got quote from Edinburgh blackhall branch then returned to order Monday evening I found beach closed early (7pm) when opening stated till 8pm an... Ver mais
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Josh was friendly, professional, and knowledgeable throughout our visit. He took the time to answer our questions without any pressure and made the whole experience pleasant and straightforward. We al... Ver mais
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Detalhes da empresa
Sobre Bensons For Beds - Craigleith
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contato
Units 7 A & B, Craigleith Retail Park, EH4 2LN, South Groathill Avenue, Edinburgh, Reino Unido
4,9
Excelente
115 avaliações
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The guy, Stephen
The guy, Stephen was knowledgeable and helpful, didn't follow me around the store, left me to approach him if I needed help.If he hadn't I would have gone elsewhere so well done Stehpen.
27 de fevereiro de 2025
Resposta da Bensons For Beds - Craigleith
We're happy to hear that you had such a positive experience! It's great to know that our approach to customer service suited your needs, and we appreciate you taking the time to share your feedback.
Take care, Megan at Customer Care
Friendly service without pressure to buy
Hannah could not have been more helpful. She offered great advice and insight, listened to our needs and also knew when to step back and let us think. No pressure at all to buy, just friendly service.
26 de janeiro de 2025
Resposta da Bensons For Beds - Craigleith
We're happy to hear that you received such helpful and friendly service. It's great to know that our colleague listened to your needs and offered valuable advice without any pressure. Thanks for your positive feedback, Megan at Customer Care
Resposta da Bensons For Beds - Craigleith
We appreciate you mentioning our staff's friendly and clear explanations! Providing excellent service is important to us.
Take care,
Megan at Customer Care
Friendly and helpful
Friendly and helpful. Only issue was having visited and got quote from Edinburgh blackhall branch then returned to order Monday evening I found beach closed early (7pm) when opening stated till 8pm and had been at that time week before. Ordered next day in Stirling as they were open at the correct time.
24 de janeiro de 2025
Resposta da Bensons For Beds - Craigleith
We appreciate your feedback and are glad you found our team helpful. We're sorry the Blackhall branch closed earlier than expected, causing you to order in Stirling. We'll review our opening times to ensure accuracy. Thank you for bringing this to our attention, Megan at Customer Care
Excellent & knowledgeable sales staff…
Excellent & knowledgeable sales staff who were very helpful
15 de janeiro de 2025
Resposta da Bensons For Beds - Craigleith
We appreciate your positive feedback! We are happy to hear that our sales staff was helpful and knowledgeable. Thank you for your support, Megan at Customer Care
Very attentive staff
Very attentive staff - we were shown around the warehouse and were analysed on the bed firmness machine. My partner and I had different pressure points when laying down, so the attendant discussed preferences and compromises for mattress firmness
7 de janeiro de 2025
Resposta da Bensons For Beds - Craigleith
We're happy to hear that our staff provided such attentive service! It's great to know the bed firmness analysis helped in discussing mattress preferences and compromises. Thank you for your positive feedback, Megan at Customer Care
Excellent local service
Phoned Edinburgh store on 16th Dec and had sofa bed delivered on the 23rd! Great service from store and Delivery team, sofa bed given the thumbs up by visiting family!
16 de dezembro de 2024
Resposta da Bensons For Beds - Craigleith
We're happy to hear that you received your sofa bed so quickly! It's great to know that our team provided excellent service and your family approves of the sofa bed. Thanks for your feedback, Megan at Customer Care
Guided me through the various options…
Guided me through the various options to find a suitable mattress for my posture,without pushing for a sale.
31 de dezembro de 2024
Resposta da Bensons For Beds - Craigleith
Thank you for your positive review – Lauryn at Customer Care 💜
I visited the Craigleith Bensons for…
I visited the Craigleith Bensons for Beds store today to make some amendments to my order, and I was fortunate to be assisted by Gabriel. His service was nothing short of exceptional. He was incredibly patient, attentive to my needs, and demonstrated outstanding knowledge and professionalism. Gabriel’s helpful and customer-focused approach, combined with his excellent sales skills, made the experience truly remarkable. I can’t recommend him highly enough—he truly exemplifies exceptional customer service!
27 de dezembro de 2024
Avaliação não solicitada
Do not recommend
Staff were rude & the store was a mess with diet coke cans lying everywhere, the store manager peter wasn't helpful at all!
21 de outubro de 2024
Avaliação não solicitada
Resposta da Bensons For Beds - Craigleith
Thank you for sharing your feedback. We’re sorry to hear about your experience and the condition of the store. Your comments have been passed to the relevant team, and we’ve taken steps to improve both customer service and store standards.
Thank you,
Megan at Customer Care
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