Friendly and informative staff especially Dhruv Joshi (hope that is correct). Looking forward to receiving our .mattress for a good night's sleep. I shall be purchasing a couple of pillows off them... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit 8b Meteor Centre, Mansfield Road, DE21 4SY Derby, Derbyshire, GB
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Veja o que dizem as avaliações
Really pleased with Bensons for beds delivery team. We had a phone call to say that they were on their way. They were polite and helpful and left my bedroom spotless. All packaging was removed.... Ver mais
As my bed was delivered on a Friday, I had to wait for Monday for the team to pick up the email from customer services about the missing parts. It would have been nice to have assembly instructions a... Ver mais
A empresa respondeu
The Salesperson was very knowledgeable and she guided us around the store to just what we wanted. I received multiple emails during the time from order to delivery. The delivery went well with the... Ver mais
Detalhes da empresa
Sobre Bensons For Beds - Derby Meteor332
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contato
Unit 8b Meteor Centre, Mansfield Road, DE21 4SY, Derby, Derbyshire, Reino Unido
- 1332835400
4,8
Excelente
443 avaliações
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Resposta da Bensons For Beds - Derby Meteor332
Thank you for sharing your experience with our staff. We strive to provide the highest level of knowledge and efficiency to ensure our customers are satisfied. We value your feedback and can't wait to see you again!
Sleep well,
Team Bensons💜
Amran who served us was a fantastic…
Amran who served us was a fantastic help and went through all the options more than once so we knew what we were buying. Excellent service from her as always
21 de abril de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Derby Meteor332
Thank you for your review! We strive to provide excellent service and are delighted to hear that Amran was able to help you find what you were looking for. We appreciate your support and look forward to seeing you again in the future.
Sleep well, Team Bensons💜
Excellent staff very informative and…
Excellent staff very informative and helpful ease of purchase and speed of delivery
16 de abril de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Derby Meteor332
Thank you for your kind words! We pride ourselves on our knowledgeable and helpful staff, and we're delighted to hear that your purchase and delivery experience was a smooth one. We appreciate your business and hope to serve you again in the future.
Great experience received my order in…
Great experience received my order in time. Good customer service 🌟🌟🌟🌟
1 de março de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Derby Meteor332
We're happy to hear you received your order on time and had a good experience with our customer service. Thank you for your positive feedback, Megan at Customer Care
Aman was very knowledgeable and…
Aman was very knowledgeable and helpful. No pushy sales pitch which makes everything much better too. Thank you!
6 de abril de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Derby Meteor332
We're happy to hear that you found our team member knowledgeable and helpful! We appreciate your feedback on the no-pressure sales approach and thank you for your time. Take care, Megan at Customer Care
Gerard helped me and my mum pick the…
Gerard helped me and my mum pick the perfect bed and mattresses, great customer service
1 de abril de 2025
Resposta da Bensons For Beds - Derby Meteor332
We're happy to hear that you and your mum found the perfect bed and mattresses! We appreciate you mentioning the great service you received. Thank you, Megan at Customer Care
Delivery great! Customer services, room for improvement
As my bed was delivered on a Friday, I had to wait for Monday for the team to pick up the email from customer services about the missing parts. It would have been nice to have assembly instructions and a care guide for the bed. This was an expensive purchase and a bit more care could have been taken on the call from the customer service advisor.
28 de março de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Derby Meteor332
We regret to hear about the missing parts and the delay in addressing this. We acknowledge your feedback regarding the assembly instructions, care guide, and customer service experience. We'll review this to improve our service. Thanks for your time, Megan at Customer Care
No pressure
No pressure, Emily explained everything so well and we really understood what we were buying and that we had made the right choice.
26 de março de 2025
Resposta da Bensons For Beds - Derby Meteor332
We're happy to hear that our explanation helped you feel confident in your purchase. It is important to us that you feel good about the choices you make. Thank you for your feedback, Megan at Customer Care
I would just like to say a massive…
I would just like to say a massive thank you to Aman Preet who helped me purchase my bed after being terribly let down by another company at Xmas time.
The installation process was very efficient and had the bed up in no time. Thank you Emilion and Reece.
As for the bed I ordered the Penelope bed frame. I have had the best night's sleep I've had in years.
Absolutely adore my new bed.
16 de fevereiro de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Derby Meteor332
We appreciate you sharing your experience. We're so glad the bed purchase and installation went smoothly, especially after the previous issue. It's great to hear you are sleeping well in your new bed! Take care, Megan at Customer Care
Excellent service
Jai,who assisted us, was helpful, knowledgeable and efficient. Helped us make the right choice
21 de março de 2025
Resposta da Bensons For Beds - Derby Meteor332
We're happy to hear that the assistance you received was helpful and effective in guiding you to the right decision. Thank you for your positive feedback, Megan at Customer Care
Delay and yet a finally a delivery of my items
I would say I have been a customer of Bennsons for a number of years and sorry to say this one was not their best.
16 de março de 2025
Resposta da Bensons For Beds - Derby Meteor332
We appreciate you continuing to choose us and are sorry that your recent experience did not meet your expectations. We can see that this has now been resolved, thank you for your patience. We hope for the opportunity to make it up to you in the future. Thank you, Megan at Customer Care
Derby
Gerard was really friendly, informative and not pushy, as you find with many sales people. We were given sound advice and plenty of options to consider. We can't speak highly enough of his customer service.
5 de março de 2025
Resposta da Bensons For Beds - Derby Meteor332
We're happy to hear that you found our team member friendly and informative. We appreciate you highlighting the sound advice and options provided. Thank you for your kind words about the customer service you received, Megan at Customer Care
Good product and service
Reasonable pricing with different payment options available. Salesperson was knowledgeable and professional. Delivery was as per schedule, on time, no damage, clean and carried out efficiently by professionals without any problem.
20 de fevereiro de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Derby Meteor332
We're happy to hear that you found our pricing reasonable and appreciated the payment options. It's great to know the salesperson's knowledge and professionalism, along with the timely and efficient delivery, met your expectations. Thank you, Megan at Customer Care
Friendly and no pressure to buy.
Friendly and no pressure to buy,but ended up buying a new bed complete with mattress and lots of extras which were complementary,Jai was very helpful and it was a fun afternoon,with the staff.just waiting for the bed to be delivered,
9 de fevereiro de 2025
Resposta da Bensons For Beds - Derby Meteor332
We are delighted you found our staff helpful and not pushy! It's great to hear you enjoyed your shopping experience and found a new bed. We appreciate your purchase and hope you love it, Megan at Customer Care
The salesman was very knowledgeable and…
The salesman was very knowledgeable and helpful.
16 de fevereiro de 2025
Resposta da Bensons For Beds - Derby Meteor332
We're happy to hear that the salesperson was so helpful. Thank you for your positive feedback; we appreciate it, Megan at Customer Care.
Emily very efficient and knowledgeable
Emily very efficient and knowledgeable. Very helpful with our enquiry and purchase.
17 de fevereiro de 2025
Resposta da Bensons For Beds - Derby Meteor332
We're happy to hear that you found our team member efficient, knowledgeable, and helpful during your enquiry and purchase. Thank you for your positive feedback, Megan at Customer Care
Great service at the Derby store
Great service at the Derby store, knowledgeable member of staff not pushy at all, once ordered great communication regarding delivery up to and including delivery day
16 de fevereiro de 2025
Resposta da Bensons For Beds - Derby Meteor332
We're happy to hear about the great service you received at the Derby store! It's wonderful that our staff member was knowledgeable and not pushy, and that you experienced excellent communication regarding your delivery.
Take care, Megan at Customer Care
We got exactly what we wanted!
Lovely staff- we had Amen help us and she was so helpful. Showed us exactly what we wanted and advised us on what we were looking for. She left us to discuss with no pressure and was extremely helpful with the buying process.
12 de fevereiro de 2025
Resposta da Bensons For Beds - Derby Meteor332
We're happy to hear that our staff was so helpful! It's great to know that you were shown exactly what you wanted and that you felt no pressure during the buying process. Thanks for your feedback, Megan at Customer Care
Excellent service
We were nicely greeted when we entered the store by very knowledgeable assisistants who guided us through the various options to enable us to make a prompt decision and buy the product most suitable.
The expert Amanpreet knew all about it and her trainee Gerard was most attentive and keen
Thank you
6 de fevereiro de 2025
Resposta da Bensons For Beds - Derby Meteor332
We appreciate you taking the time to share your positive experience! We're happy to hear that our assistants were so helpful in guiding you to the perfect product. We value your feedback, Megan at Customer Care
Excellent service
No pressure from the sales team, we were able to browse and take our time. We were given useful information and advice. Delivery will take up to 5 weeks so I can't comment about that. It's another company that is used however I did feel that it was a bit pricey. That being said, I got a good deal and I am pleased with my decision.
4 de fevereiro de 2025
Resposta da Bensons For Beds - Derby Meteor332
We're glad you had a positive shopping experience with our sales team's no-pressure approach and helpful advice. We appreciate your feedback regarding the delivery costs and are pleased you're happy with your purchase decision. Thank you for your review, Megan at Customer Care
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