This was a great service - the very friendly and helpful staff at the Crescent Link store made the bed purchase easy and informed.
A empresa respondeu
Localização
Trocar localizaçãoUnit 12b Crescent Link Retail Park, BT47 6SA Derry, Londonderry, GB
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Veja o que dizem as avaliações
I was greeted by Robert when entering the store and he was available to help and very knowledgeable about the products, and what would be best for my 2 kids. He has a good way about him, knows his stu... Ver mais
A empresa respondeu
I spoke to Sharon down at Benson Beds. She was polite, friendly and went out of her way to explain all different varieties and ranges. I would highly recommend to friends/family
A empresa respondeu
John, the staff member was excellent. He took time with us to explain the different products (mattresses), letting us try each mattress and help us make our decision.
A empresa respondeu
Detalhes da empresa
Sobre Bensons For Beds - Derry
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contato
Unit 12b Crescent Link Retail Park, BT47 6SA, Derry, Londonderry, Reino Unido
4,7
Excelente
64 avaliações
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Great service
This was a great service - the very friendly and helpful staff at the Crescent Link store made the bed purchase easy and informed.
15 de outubro de 2026
Resposta da Bensons For Beds - Derry
Thank you for your wonderful feedback! We're thrilled to hear that our staff made your bed purchase a smooth and enjoyable experience. Your satisfaction is our priority, and we look forward to serving you again soon!
Niall was really excellent & followed…
Niall was really excellent & followed up by telephone.
21 de setembro de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Derry
Thank you for your kind words! We're thrilled to hear that Niall provided excellent service and followed up with you. Our team is dedicated to ensuring a great experience for our customers. We appreciate your feedback and look forward to serving you again!
Resposta da Bensons For Beds - Derry
We're glad to hear our salesperson was knowledgeable and you appreciated our selection. Thank you for your kind words.
Team Bensons
Courteous friendly service
Courteous friendly service.
Talked through terms and conditions. Predicted delivery date.
10 de setembro de 2026
Resposta da Bensons For Beds - Derry
We're delighted to hear you received courteous and friendly service throughout your experience. It's great to know our team took the time to explain everything clearly and keep you informed with an expected delivery date.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
Resposta da Bensons For Beds - Derry
Thank you for your kind words! We're thrilled to hear that you found our team helpful and knowledgeable. We strive to provide the best service possible and your feedback motivates us to keep improving. We look forward to serving you again!
I spoke to Sharon down at Benson Beds
I spoke to Sharon down at Benson Beds. She was polite, friendly and went out of her way to explain all different varieties and ranges. I would highly recommend to friends/family
21 de agosto de 2026
Resposta da Bensons For Beds - Derry
Hi Jack,
Thank you for your kind words and recommendation! Our team at Benson Beds takes pride in providing top-notch customer service and we are glad Sharon was able to assist you with our products. We truly value your support and look forward to serving you and your loved ones in the future. Happy sleeping,
Megan at Customer Care
I visited BENSON's show room in Derry…
I visited BENSON's show room in Derry and Robert gave me an excellent customer service experience. His patience experience and professionalism is top notch. I took the decision to proceed with the transaction because he was very kind. Happy days to the team.
19 de agosto de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Derry
Thank you for your wonderful feedback! 😊 We're delighted to hear that Robert at our Derry store provided such an excellent customer service experience. His patience, professionalism, and expertise are exactly what we strive for, and it's fantastic to know his kind and helpful approach gave you the confidence to proceed with your purchase.
We'll be sure to pass your kind words on to Robert and the team.
Thanks again for choosing us — enjoy every cosy moment,
Megan | Customer Care Specialist
I was greeted by Robert when entering…
I was greeted by Robert when entering the store and he was available to help and very knowledgeable about the products, and what would be best for my 2 kids. He has a good way about him, knows his stuff and isn't pushy - something others places are. Got me sorted, advised on all the products and additional items needed and left me happy with my purchase
18 de agosto de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Derry
We're so pleased to hear you had such a positive experience in our store! It's wonderful that our team was able to provide knowledgeable assistance without being pushy, making your visit enjoyable and helping you find the best products for your children. We appreciate your kind words!
Team Bensons
Sharon was very friendly and helpful…
Sharon was very friendly and helpful and made my purchase very easy..
9 de agosto de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Derry
We're so pleased to hear that our team member was friendly and helpful, making your purchase a very easy experience. Thank you for sharing your positive feedback!
Thank you for your positive review - Lauryn at Customer Care 💜
Excellent customer service
Excellent customer service. Everything was explained in great detail and the process was extremely easy
4 de agosto de 2026
Resposta da Bensons For Beds - Derry
We're so pleased to hear you received excellent customer service. It's wonderful that everything was explained in great detail and the process was extremely easy. Thank you for your positive feedback!
Team Bensons
Excellent service all round - We had visited a number of other bed…
We had visited a number of other bed companies and had variable experiences, so our expectations for Benson's were not that high. However, we were pleasantly surprised and received excellent, informed advice and all our questions were answered by really well by trained, friendly staff who knew their products. Particularly around questions regarding recycling an older mattress and the environmentally conscious manufacturing process of a new bed, we were really impressed and this was one of the factors in our decision to buy a bed from Benson's. A shout out to Niall in particular, who took the time to check and feedback to us directly on the company's reuse policy. Together with Sharon, it was a pleasure to deal with such a professional and approachable small team. We are looking forward to receiving our brand new bed!!
18 de junho de 2026
Resposta da Bensons For Beds - Derry
We are so pleased to hear about your excellent experience with us! It's wonderful that our team provided such informed advice and addressed your questions, especially regarding recycling and manufacturing processes. We are delighted you chose us for your new bed.
Team Bensons
Big thanks to Niall
Was served by Niall, excellent customer service. He was very helpful and I found the process very easy. Any questions I had, he was very professional and made sure to meet my needs. Niall took the time to show me different ranges of mattresses and beds until I found the right one. 5 star service. Thank you.
31 de maio de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Derry
We're so pleased to hear you received such excellent customer service! It's wonderful that our team member was helpful, professional, and took the time to meet your needs. Thank you for your kind feedback!
Team Bensons
Fantastic customer service
Fantastic customer service. Delivery were friendly and on time.
24 de abril de 2026
Resposta da Bensons For Beds - Derry
Thank you Ms Forbes! 😊 We’re so pleased you enjoyed the fantastic service and friendly, on‑time delivery — our team will really appreciate your kind words,
Megan | Customer Care Specialist💜
Local Level - Crescent Link Store
We recently had to arrange a loan mattress due to a change in our original delivery date, and I wanted to share how positive the experience turned out to be.
At a local level, the customer service and communication truly cannot be faulted. The team (Robert & Sharon) at the Crescent Link branch were excellent-friendly, professional, and very understanding of my frustration around the delay.
In-store staff went out of their way to help and made the whole situation much easier to deal with.
The replacement mattress was delivered quickly, and the delivery process was smooth and efficient. The delivery driver was particularly pleasant and helpful, which made a great impression.
Overall, despite the initial inconvenience, the level of service we received from the local branch turned this into a very positive experience.
25 de março de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Derry
We appreciate you sharing your experience. We're happy to hear that the team provided excellent customer service and communication during the loan mattress arrangement. It's great to know that the in-store staff were helpful and the delivery process was smooth. Thank you for your positive feedback.
Team Bensons
Was served by Niall
Was served by Niall, excellent service with a no nonsense approach, no horrid upselling technique applied, told him my needs and budget and he stuck to it. Very friendly and confident so i bought the bed there and then without shopping around.
1 de abril de 2026
Resposta da Bensons For Beds - Derry
Thank you for the fantastic feedback! 😊 We’re really pleased to hear Niall delivered such excellent, no‑nonsense service and respected your needs and budget—no pressure, just honest advice. It’s great to know you felt confident enough to buy there and then. We’ll be sure to pass this on to Niall!
Thank you,
Megan | Customer Care Specialist🛏️✨
Delivery was right on time and they…
Delivery was right on time and they kept me updated on the schedule. Really delighted with my purchases of mattress and bed.
9 de março de 2026
Resposta da Bensons For Beds - Derry
Mrs Doherty,
We appreciate your positive feedback! We're so glad to hear that your delivery was on time and that you were kept informed. We're delighted you're happy with your new bed and mattress.
Thank you for your positive review - Lauryn at Customer Care.
Hi bought a bed mattress and headboard…
Hi bought a bed mattress and headboard in crescent link store in Derry
Open late night, brilliant, for me!
Robert was amazing, made it purchase affordable and pleasant. Thank you.
Nothing like on store shopping!
27 de fevereiro de 2026
Resposta da Bensons For Beds - Derry
Mary Brines,
We're happy to hear that you had such a brilliant experience in our store in Derry. We appreciate your positive feedback regarding the helpful service you received and hope you enjoy your new bed, mattress, and headboard!
Team Bensons
Gemma was very attentive from the…
Gemma was very attentive from the moment we first walked into the Derry store, asking us lots of questions about what we are looking for and what we don't like about our current mattress and showed us multiple different mattresses until we eventually found one we liked.
She gave us multiple options for finance and was very knowledgeable about the whole process from start to finish.
Really looking forward to our new mattress and would definitely recommend the store to anyone who is looking for a new mattress or bed
27 de fevereiro de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Derry
Shane court,
We're happy to hear that you found someone attentive and knowledgeable in our Derry store. It's great to know that they helped you find the perfect mattress. Thank you for recommending our store!
Team Bensons
Exceptional customer service
Robert was knowledgeable, warm and friendly that’s the reason we went back to the store in Derry.
26 de fevereiro de 2026
Resposta da Bensons For Beds - Derry
Really appreciate your lovely feedback! Robert will be thrilled to know his helpful and welcoming service brought you back to the store.
We hope to welcome you back soon!
Megan at Customer Care
Smooth and satisfactory process from start to finish
From start to finish everything was great. The staff in shop were polite and friendly and knowledgeable.i was taken through the Ordering process by the staff Robert, everything was explained and covered. I purchased two beds and mattresses. I was kept updated on the whole process via email. Beds were delivered as advised and they were put up by the delivery guys, Who again were polite and friendly. I would strongly recommend to pay for the build process as these beds came flat pack. The mattresses were good quality. The beds and mattresses are comfy and cosy!
20 de fevereiro de 2026
Resposta da Bensons For Beds - Derry
Really appreciate your lovely feedback Catherine! Wonderful to hear the shop staff were so friendly and knowledgeable, and that Robert made the ordering process clear and easy. Delighted your two beds and mattresses arrived as advised, were assembled professionally, and that the communication throughout was spot on. Great to know you’re happy with the quality and comfort—thank you for the glowing recommendation,
Megan at Customer Care
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