Great experience. Our sleep is very important to us and we took our time choosing the right mattress. We have received a very professional and friendly help from Peter. It was very clear Peter likes h... Ver mais
Localização
Trocar localizaçãoUnit 5-6 Straiton Retail Park, Edinburgh, EH20 9PW Midlothian, Edinburgh, GB
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Veja o que dizem as avaliações
Highly knowledgeable and friendly Team at the Edinburgh Straiton store. Stephen was great and took time with us to explain differing mattresses, pillows, etc to ensure we made the right decisions. Muc... Ver mais
A empresa respondeu
Everything went to plan. Kept well informed of delivery date and window slot which was updated before the bed was delivered. Removal of old bed and assembly of new bed done very smoothly. My initi... Ver mais
A empresa respondeu
The customer service was poor, despite telling the salesman that we need a small van to go through our driveway, the large lorry was sent, as a result the mattress was delivered one week later. The ov... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Bensons For Beds - Edinburgh Straiton
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contato
Unit 5-6 Straiton Retail Park, Edinburgh, EH20 9PW, Midlothian, Edinburgh, Reino Unido
4,8
Excelente
109 avaliações
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Stephen and Peter in your Edinburgh…
Stephen and Peter in your Edinburgh showroom were very helpful, explained about all the different mattresses, bases and the headboards that they have and gave us plenty of time to choose what we wanted they didn't rush us. Excellent experience. Delivery came on time and they telephoned to let me know what time they would arrive, they took all my bed etc upstairs carefully and put them in the bedroom for me and told me all about the instructions for putting the bed together. Both the delivery guys were really cheerful and polite and very professional. I couldn't fault any part from start to finish would highly recommend Benson's to family and friends as you provide a first class service.
21 de maio de 2026
Resposta da Bensons For Beds - Edinburgh Straiton
We appreciate you sharing your wonderful experience! We're delighted to hear that our showroom staff provided helpful explanations and ample time for your selection. It's great to know our delivery team was punctual, cheerful, and professional, ensuring a smooth setup. We truly value your recommendation and are so glad we could provide a first-class service.
Team Bensons - Jess
Was recommended to go to Benson’s by my…
Was recommended to go to Benson’s by my son who had purchased a bed there several months beforehand and we were not disappointed. The staff member Stephen was extremely attentive and gave us plenty of time to consider options, and some really helpful advice when required. All in all a great experience.
17 de maio de 2026
Resposta da Bensons For Beds - Edinburgh Straiton
We are so pleased to hear about your great experience! It's wonderful that our team member was attentive and provided helpful advice. Thank you for your kind words and recommendation.
Team Bensons - Jess
Highly recommend this company.
Have bought on two previous occasions over the years, from Benson. Recently purchased new mattress (not required in relation to previous puchases). Excellent service from sales representative, Hannah.
Delivery date was met, updates regarding delivery were received and on the day, a call to let us know delivery would be within the hour. Delivery received 15 mins before earliest delivery time quoted (12.43-14.43)! Delivery guys polite and efficient.
22 de abril de 2026
Resposta da Bensons For Beds - Edinburgh Straiton
We appreciate your continued loyalty and wonderful feedback! It's great to hear about the excellent service you received from our sales representative and that your delivery was so efficient. We're pleased everything went smoothly.
Team Bensons - Jess
Resposta da Bensons For Beds - Edinburgh Straiton
Thank you for your review!
Team Bensons - Jess
Resposta da Bensons For Beds - Edinburgh Straiton
Thank you for your review
Team Bensons - Jess
First class experience from start to finish
Communication was excellent from start to finish. Updates happened as promised. Delivery guys were first class.
9 de maio de 2026
Resposta da Bensons For Beds - Edinburgh Straiton
That’s great to hear! 😊 Excellent communication and a first-class delivery team—thanks so much for sharing✨
Great in-store service
Great in-store service, with the shop displaying a wide choice of mattresses and pillows to suit all budgets.
Hannah was brilliant in store - very helpful and patient.
On the day delivery went very smoothly - we were contacted prior to delivery with a two hour window, then a call the day before and a text and phone call with exact timing on the actual day. Delivery men were polite and efficient.
Our new mattress and pillows are great - cannot fault them!
9 de maio de 2026
Resposta da Bensons For Beds - Edinburgh Straiton
We appreciate your wonderful feedback! It's great to hear that you found a wide selection in our store and that our team member was so helpful. We're also pleased the delivery went smoothly and you're enjoying your new mattress and pillows.
Team Bensons
Excellent professional and friendly…
Excellent professional and friendly customer service from Hannah in Edinburgh store. I had an issue with my last mattress (my fault). Hannah helped fix the problem graciously and helped me choose a more suitable option. Highly recommend Bensons products and customer service.
3 de maio de 2026
Resposta da Bensons For Beds - Edinburgh Straiton
We're so happy to hear about the excellent and friendly customer service you received in our Edinburgh store. It's great that the issue with your previous mattress was resolved so well, and that you found a more suitable option. Thank you for recommending our products and service!
Team Bensons
Brillant beds at bensons
Amazing experience, lots of choice, helpful honest advice from Hannah secured our purchase. Tried out the virtual matress for sleeping positions, offered a huge choice of pillows. Can't wait to get it delivered.
27 de abril de 2026
Resposta da Bensons For Beds - Edinburgh Straiton
Thanks for the amazing feedback! 😊 We’re so glad Hannah’s honest advice (and the virtual mattress tester!) helped seal the deal — it’s great fun, isn’t it? Delighted you found the perfect fit, right down to the pillows. We hope delivery day comes quickly… sweet dreams ahead! 🛏️✨
Purchasing of the mattress and bed…
Purchasing of the mattress and bed frame was made easy by the salesman who was helpful and knowledgeable.
Delivery was made timeously and the bed frame constructed quickly and efficiently by helpful operatives.
22 de abril de 2026
Resposta da Bensons For Beds - Edinburgh Straiton
Thank you! 😊 We’re glad our salesman made purchasing easy with helpful, knowledgeable advice, and that delivery and assembly were quick and efficient. Enjoy your new bed and mattress! 🛏️✨
Excellent experience from showroom…
Excellent experience from showroom through to completed delivery - delivery team were fantastic. Highly recommend. The product is also 10/10.
23 de abril de 2026
Resposta da Bensons For Beds - Edinburgh Straiton
We appreciate your fantastic feedback! It's great to hear you had an excellent experience and that our delivery team impressed you. We're delighted you love the product!
Team Bensons
Received excellent friendly efficient…
Received excellent friendly efficient service from the showroom staff
17 de abril de 2026
Resposta da Bensons For Beds - Edinburgh Straiton
Thank you for your feedback. We’re delighted to hear that you received excellent, friendly, and efficient service from our showroom team. We really appreciate you taking the time to share your experience.
Thank you for your positive review – Lauryn at Customer Care 💜
Excellent Service
Friendly, helpful staff in shop, great choice of beds & mattresses, good post sale communication and excellent delivery service.
17 de abril de 2026
Resposta da Bensons For Beds - Edinburgh Straiton
Thank you for the lovely review! We’re so pleased you enjoyed the in‑store help, great choice, and smooth delivery 😊
We hope it brings you lots of comfort and smiles!
Megan | Customer Care Specialist
Great service
Great service, not pushy at all, gave us all the information we needed to find the perfect bed. Would definitely recommend.
15 de abril de 2026
Resposta da Bensons For Beds - Edinburgh Straiton
Thank you for your lovely feedback! We’re really happy you enjoyed a relaxed, no‑pressure experience and felt well informed to choose the perfect bed — recommendations like this mean the world to us.
Thank you for your positive review - Lauryn at Customer Care 💜
From the assistant in the shop to…
From the assistant in the shop to delivery and assembly of bed the service has been excellent
13 de abril de 2026
Resposta da Bensons For Beds - Edinburgh Straiton
Thank you for your feedback! 😊 We’re delighted to hear the service was excellent from the in‑store team right through to delivery and assembly. Enjoy your new bed,
Megan | Customer Care Specialist 🛏️✨
Polite and knowledgeable assistants.
Polite and knowledgeable assistants.Non pushy guidance .Easy access location, parking etc.
10 de abril de 2026
Resposta da Bensons For Beds - Edinburgh Straiton
Thank you for your lovely feedback! We’re delighted to hear our team were polite, knowledgeable, and gave helpful guidance without any pressure. It’s great to know the location and parking made your visit even easier too,
Megan | Customer Care Specialist
Resposta da Bensons For Beds - Edinburgh Straiton
Thank you! 😊 We’re delighted to hear you received excellent service from the initial advice right through to delivery. Your feedback is very much appreciated,
Megan | Customer Care Specialist⭐
Our salesman Steve acknowledged our…
Our salesman Steve acknowledged our presence and then left us to browse in peace and when we were ready he was very helpful and knowledgeable about the products and after asking us questions he showed us divan sets that would suit our needs and budget
26 de março de 2026
Resposta da Bensons For Beds - Edinburgh Straiton
We really appreciate your review. It’s wonderful to hear Steve took the time to understand your requirements and guide you to the right options without any pressure.
Thanks again for your support—it means a lot!
- Megan | Customer Care Specialist
Friendly and informative staff
Friendly and informative staff, explained different options of bed frame and mattresses, which made it easier to select a bed for my needs.
23 de março de 2026
Resposta da Bensons For Beds - Edinburgh Straiton
Thank you! So glad to hear our staff were friendly and informative, helping you compare different bed frames and mattresses. Great to know it made choosing the right bed easier for you.
We wish you many nights of peaceful sleep,
Megan at Customer Care💤
New mattress
All good great service Salesman very helpful when I was buying new mattress showed me all different types to try to allow me to choose the correct one for me.
19 de março de 2026
Resposta da Bensons For Beds - Edinburgh Straiton
Thank you for the great feedback Donald! We're so glad to hear you received excellent service and that our salesman took the time to show you all the different mattress options. It’s wonderful to know you found the perfect one for your needs.
Sleep well,
Megan at Customer Care💤
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