Naveed from Bensons in Farnborough (Blackwater retail park) first class service. did not pressure us waited for us to make a decision very knowledgeable. made sure that the servic... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit E Blackwater Shopping Centre, GU14 8BL Farnborough, Hampshire, GB
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Veja o que dizem as avaliações
Everything from start to finish all team member was understanding and listened to our requirements. Farnborough 684 UNIT E store team keep up the good work.
A empresa respondeu
I have to say online video call was rubbish on both occasions when I called. I was told after the 1st time I was going to get a quote emailed to me. Waited 2 days and had to contact them again t... Ver mais
A empresa respondeu
Very knowledgeable staff member Tina. Introduced herself and then left us to look around. We then found her to ask her some questions.
A empresa respondeu
Detalhes da empresa
Sobre Bensons For Beds - Farnborough648
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contato
Unit E Blackwater Shopping Centre, GU14 8BL, Farnborough, Hampshire, Reino Unido
- 1252549783
4,8
Excelente
568 avaliações
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Steve/Carl and Tina at store
Carl, Steve delivery perfect and Tina at store - great customer care 👍
2 de setembro de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Farnborough648
Thank you so much for your positive feedback! We're thrilled that you had a great experience with our team. We pride ourselves on providing exceptional customer care and we're glad Tina and our delivery team did not disappoint. 🎉
Everything from start to finish all…
Everything from start to finish all team member was understanding and listened to our requirements. Farnborough 684 UNIT E store team keep up the good work.
8 de agosto de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Farnborough648
Thank you for your kind words and recognition of our team's commitment to understanding and meeting your needs. Our Farnborough 684 UNIT E store team will continue to provide exceptional service. We value your business and look forward to serving you again. #CustomerSatisfaction #TeamEffort #GreatService
Very knowledgeable staff member Tina
Very knowledgeable staff member Tina.
Introduced herself and then left us to look around.
We then found her to ask her some questions.
24 de agosto de 2026
Resposta da Bensons For Beds - Farnborough648
"Thank you for your review! We are so glad Tina was able to assist you in your shopping experience and that you found her knowledge helpful. We strive to provide excellent service to our customers. Come back anytime!"
I have to say online video call was…
I have to say online video call was rubbish on both occasions when I called. I was told after the 1st time I was going to get a quote emailed to me. Waited 2 days and had to contact them again t get it over and the price did not match Dreams.
Online messaging was the same, 45 minutes into it and again I was told that they would email the quote over...Nothing. I will not mention names or area.
However on a positive, in store at Farnborough, Hampshire. Tina and Manager Richard sorted me out, price matched, used my discount codes and even beat Dreams!
Good customer service should be recognised!
Well done
1 de setembro de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Farnborough648
We apologize for any inconvenience you experienced with our online video call. This is not the experience we aim to provide. However, we are happy to hear that our team at the Farnborough store, specifically Tina and Manager Richard, were able to provide you with exceptional customer service. Thank you for recognizing their efforts. We look forward to serving you again in the future.
Great service
Great service, the delivery team broke something but they were quick to replace the item.
30 de agosto de 2026
Tina was super helpful
29 de agosto de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Farnborough648
Hello Amanda,
Thank you for your review! 😊 We're delighted to hear Tina was super helpful during your visit. Providing friendly, knowledgeable service is what we strive for, and we're so pleased she made a positive impact on your experience. We'll be sure to pass on your kind words to her. Enjoy your purchase, and thank you for choosing Bensons for Beds,
Megan | Customer Care Specialist🛏️
A lovely experience from placing an…
A lovely experience from placing an order for 2 x mattresses to delivery. All staff were polite and extremely helpful.
30 de agosto de 2026
Naveed from Bensons in Farnborough…
Naveed from Bensons in Farnborough (Blackwater retail park) first class service.
did not pressure us waited for us to make a decision
very knowledgeable.
made sure that the service we received was of the highest quality
Thankyou
27 de agosto de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Farnborough648
Thank you for taking time out to leave me a review. I am pleased you were happy with the service you received. I hope to see you again in the future.
I had a fantastic expierence
I had a fantastic expierence , fantastic staff in showroom to delivery , will recommend to family & Friends
25 de agosto de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Farnborough648
We're so pleased to hear you had such a fantastic experience with us, from our showroom staff to delivery. It means a lot to know you'll recommend us to your family and friends. Thank you for your wonderful feedback!
Team Bensons
Great experience
Great experience, delivery was on time as schedule, I was kept updated about the progress before delivery. I would recommend
20 de agosto de 2026
Resposta da Bensons For Beds - Farnborough648
We're so pleased to hear you had a great experience and that your delivery was on time. It's wonderful that you were kept updated on the progress, and we appreciate your recommendation!
Team Bensons
From order to delivery and set up the…
From order to delivery and set up the service was excellent.
22 de agosto de 2026
Resposta da Bensons For Beds - Farnborough648
Thank you for your kind words! We are thrilled to hear that our service met your expectations from start to finish. Our team takes pride in providing seamless experiences for our customers. We appreciate your feedback!
All very professional kept us informed…
All very professional kept us informed and updated . Good advice from customer sales on each product.
20 de agosto de 2026
Resposta da Bensons For Beds - Farnborough648
"Thank you for taking the time to leave a review! Our team is dedicated to providing professional and informative service to our customers. We're so glad you had a positive experience. Thank you for choosing us!"
Every aspect was professionally carried…
Every aspect was professionally carried out and I was kept informed of the progress of my order. All the staff were very knowledgeable and helpful both in the store and with the delivery.
17 de agosto de 2026
Resposta da Bensons For Beds - Farnborough648
We're so pleased to hear that every aspect was professionally carried out and that you were kept informed of your order's progress. It's wonderful that our staff were knowledgeable and helpful both in-store and with the delivery.
Team Bensons
The whole purchase
The whole purchase, delivery and installation of our new bed was handled very well and we are super happy! Thank you
10 de agosto de 2026
Resposta da Bensons For Beds - Farnborough648
We are thrilled to hear that your experience with us was seamless and that you are loving your new bed! Our team takes pride in providing excellent service for our valued customers. Thank you for choosing us!
Great experience
Great experience. Richard was attentive and knowledgeable and did not rush us. We had to subsequently make changes to order (not the store's fault) which they dealt with quickly and with good humour.
13 de agosto de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Farnborough648
Thank you for your kind feedback & I'm happy that you have been satisfied with the shopping experience. best wishes, Richard - Bensons for beds in Farnborough.
5 stars service in Farnborough
Richard at Benson for Beds in Farnborough was very professional, kind and delivered an excellent service! We couldn't leave the store without ordering our new mattress. We left super happy!
12 de agosto de 2026
Resposta da Bensons For Beds - Farnborough648
Thank you for taking the time, to leave this review. I really do appreciate this feedback and I'm pleased I delivered on my service.
best wishes, Richard - Bensons for Beds at Farnborough.
A brilliant experience!!
From the beginning when I met with Richard the salesman in the Farnborough store to yesterday when my order was delivered I could not be more impressed! Richard was a very pleasant and thorough young man to deal with, he understood what I was looking for and completed the sale with patience, explaining carefully everything I needed
to know. Notifications I received during the process was excellent . The delivery guys rang in advance to advise me of their eta and they handled the security gate entrance and difficult access drive brilliantly and with good humour!! The cottage staircase was a bit challenging but again they were brilliant and the bed was in situ very quickly. All in all the experience with Bensons for Beds has been amazing and I highly recommend the company. I am a very satisfied customer.
31 de julho de 2026
Resposta da Bensons For Beds - Farnborough648
We're absolutely delighted to hear about your exceptional experience from your initial visit to the Farnborough store all the way through to the delivery of your order. It's wonderful that our team provided such thorough and patient assistance, and that our delivery crew handled everything so brilliantly, even with challenging access. Thank you for your high recommendation!
Team Bensons
From store experience
From store experience, salespeople, to order process updates, all the way to delivery…. Could not be faulted.
4 de julho de 2026
Resposta da Bensons For Beds - Farnborough648
Thanks for taking the time to leave us this review. We appreciate your feedback and we hope we can help you again in the future. best wishes, Bensons for Beds
The member of staff who was able to…
The member of staff who was able to find exactly the right bed and deal for me.
20 de julho de 2026
Resposta da Bensons For Beds - Farnborough648
We're so pleased to hear that a member of our staff was able to help you find the perfect bed and deal. Thank you for your wonderful feedback!
Thank you for your review - Lauryn at Customer Care 💜
The staff member was efficient
The staff member was efficient, friendly and informative. A good experience and I am delighted with my bed
19 de julho de 2026
Resposta da Bensons For Beds - Farnborough648
We're so pleased to hear that our staff member was efficient, friendly, and informative, leading to a good experience. It's wonderful that you are delighted with your new bed!
Thank you for your review - Lauryn at Customer Care 💜
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