Bensons For Beds - Fleetwood Avaliações 

171
•
O TrustScore é 5 de um total de 5

4,8

Unit H2c Affinity Outlet, Anchorage Road, FY7 6AE Fleetwood, Lancashire, GB

•

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Excellent customer service from the staff at Fleetwood location (special mention to Kath, who was very helpful and patient). Received plenty of emails/text messages from the company (but not too many!... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We had a great experience in the store on freeport, I have already given a review, we spoke to a lovely girl called Gemma, who was very helpfull, professional and polite. She explained everything. An... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Can’t fault the whole process of buying our new bed from Bensons . The instore salesperson was excellent during the buying process Communication thereafter was excellent and I was kept informed of th... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

From the minute we walked in to Bensons at Affinity Fleetwood our experience was good. We were looking for bedroom furniture and Kath, the salesperson, was very helpful. She worked with our measuremen... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Móveis para Quartos
  2. também em
  3. Loja de Camas
  4. Loja de colchões
  5. Loja de Roupas de Cama

Sobre Bensons For Beds - Fleetwood

Escrito pela empresa

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Informações de contato

  • Unit H2c Affinity Outlet, Anchorage Road, FY7 6AE, Fleetwood, Lancashire, Reino Unido

4,8

Excelente

O TrustScore é 5 de um total de 5

171 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as avaliações

(171)

26.554 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

New bed for the new year

The knowledge of Sarah the saleswoman. We tried several different beds until we found the one we wanted. Trying the different firmness and width of the mattress helped us make our decision.

2 de janeiro de 2025
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Resposta da Bensons For Beds - Fleetwood

We're happy to hear that the assistance in finding the perfect bed was helpful. We appreciate you taking the time to share your positive experience and are glad that you found what you wanted. Take care,
Megan at Customer Care

Avaliado com 5 de um total de 5 estrelas

Excellent Customer Service

Dave was knowledgeable and helpful in guiding me to the best bed for my specific needs

31 de dezembro de 2024
Avaliação não solicitada
logotipo da Bensons For Beds - Fleetwood

Resposta da Bensons For Beds - Fleetwood

We're glad you found the guidance helpful in choosing the perfect bed to meet your needs. Thank you for sharing your positive experience with us, Megan at Customer Care

Avaliado com 5 de um total de 5 estrelas

Made welcome and no pressure sales

Made welcome and no pressure sales. Our sales advisor (Sarah) was very helpful and and had a great knowledge of the products she was selling. We can highly recommend this store. Thank you for a great buying experience..

31 de dezembro de 2024
Avaliado com 1 de um total de 5 estrelas

Unjoined up, not customer centric delivery service. Damaged property

The sales staff were lovely and we left the store very happy with our purchase. Things started to go wrong as the number of texts increased from the delivery teams. I had been led by the store that the base and mattress would arrive on the same day. This led to phone calls and in one instance a rude put the phone down on me. All I had been doing was to explain what the store had told me! The store did resolve this and the bed base arrived on 16 December. Later a neighbour told me that he had seen the delivery van reverse into my property and damaged the base of my brick pillar. A complaint to Peter Chambers the Ops Director of P2P Delivery resulted in a series of emails where he refused to take any responsibility despite there being a witness and the tail gate light of their van would have been broken - shards were found on the ground. This is ongoing as I will now refer my complaint back to Bensons directly as this service reflects badly on them.

16 de dezembro de 2024
Avaliação não solicitada
logotipo da Bensons For Beds - Fleetwood

Resposta da Bensons For Beds - Fleetwood

Thank you for your feedback Jane. We’re pleased you had a great in-store experience, but we’re very sorry for the issues that followed. This is not the level of service we aim to provide, and we appreciate you bringing this to our attention. We take your concerns seriously and have since fed back your comments which has allowed us to make internal changes and improvements to our processes. Thank you for your patience while we work to resolve this,
Megan at Customer Care

Avaliado com 5 de um total de 5 estrelas

Staff are extremely helpful and…

Staff are extremely helpful and friendly. Helped me figure out exactly what I needed without any pressure to purchase. I would be more than happy to purchase from that particular store at any time. You have great staff there.

18 de dezembro de 2024
Avaliação não solicitada

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