Employer, Adrian greeted us with a smile and went out of his way to help us while we were at the store. Nothing was too much trouble! We tried lots of different mattresses as wanted the right one. We... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit A Victoria Retail Park, Victoria St North, DN31 1GB Grimsby, South Humberside, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
In store experience was great. Staff knowledgeable. The mattress is very comfy however, upon unrolling the yellow tape from the packaging has left 3 small yellow marks on the mattress. Not what we wou... Ver mais
A empresa respondeu
Our experience with Bensons Grimsby was nothing but exceptional, Lee was a diamond sales guy, what every customer wants, doesn’t pressure sell, lets the product and your choice do the sell he answers... Ver mais
A empresa respondeu
The whole experience of buying a new mattress was very good. We had discussed having a new mattress and happened to pass Benson while in a town nearish to where we live. The sales guy was very h... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Bensons For Beds - Grimsby694
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contato
Unit A Victoria Retail Park, Victoria St North, DN31 1GB, Grimsby, South Humberside, Reino Unido
- 1472403088
4,8
Excelente
235 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Right Mattress at the Right price and great friendly service.
Excellent advice from Martin about choosing the correct mattress for our needs we were looking at buying an Emma Mattress on line but after trying a Hybrid Mattress in store decided against Hybrid. Martin put us on the sleep pro machine and showed us several models at the bottom middle and top of our budget. Once we settled on a Mattress Martin worked with us to ensure that we got the best price possible and arranged delivery for less than three weeks time. fantastic service never felt pressured and we believe we came away with the right product at the right price.
9 de novembro de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Grimsby694
Thank you for sharing such a thorough account of your experience. We’re delighted that Martin provided excellent advice, guided you through the Sleep Pro process, and helped you find the perfect mattress at the right price without any pressure. We truly appreciate your feedback and are glad you felt supported throughout. Thank you for an amazing review Hayley – Lauryn at Customer Care 💜
Great experience!
Lee was great in helping pick the right bed and mattress for both my fiancé and myself. A massive credit to the company and decent guy.
4 de novembro de 2025
Resposta da Bensons For Beds - Grimsby694
We're happy to hear that you found the perfect bed and mattress! We appreciate you acknowledging the assistance you received; it's great to know we could help. Thanks,
Megan
Customer Care Team
Felt my needs from the product I wanted…
Felt my needs from the product I wanted were listened to and Martin ensured my needs were met.
26 de outubro de 2025
Resposta da Bensons For Beds - Grimsby694
We're happy to hear that your needs were met, and we appreciate your positive feedback. We're so glad you had a great experience,
Megan at Customer Care
Great products
Very nice salesman. Not pushy at all, let us look round.
New a lot about the product we were looking at.
Excellent service overall. Will definitely recommend
26 de outubro de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Grimsby694
We appreciate you sharing your positive experience! We're so glad to hear that our team member was helpful and knowledgeable, allowing you to browse without pressure. Thank you for your recommendation,
Megan at Customer Care
Great sales staff
Great sales staff, very friendly and helpful couldn't have done better.
28 de outubro de 2025
Resposta da Bensons For Beds - Grimsby694
We appreciate you sharing your experience. We're so happy to hear that our sales staff was friendly and helpful to you!
Thanks again for your support – we truly appreciate it
Megan at Customer Care
Friendly and helpful team
The team was very helpful. They made product suggestions about my preferences. I bought a mattress and pillows from the store. I've been using them for about a week, and I am very happy with both of the products.
Special thanks to Megan!
29 de setembro de 2025
Resposta da Bensons For Beds - Grimsby694
We're happy to hear that the team was helpful in suggesting products based on your preferences. We appreciate your purchase and are glad you are happy with your new mattress and pillows.
Looking forward to seeing you again!
Megan at Customer Care
Sofa bed
Adrian was very helpful without being too pushy,helped us find just what we were looking for.
12 de setembro de 2025
Resposta da Bensons For Beds - Grimsby694
We're happy to hear that you found what you were looking for! We appreciate your feedback and are glad our team member was helpful and not too pushy.
Best wishes,
Megan
Bensons for Beds Customer Care
Everything was great 🙂
11 de setembro de 2025
Resposta da Bensons For Beds - Grimsby694
Thank you for your 5 star review. We appreciate your kind words. Best Wishes,
Megan at Customer Care
Great advice given by friendly staff!
Great advice given by friendly staff!
Godd offers as well 😃
23 de agosto de 2025
Resposta da Bensons For Beds - Grimsby694
We're happy to hear that our friendly staff gave great advice and you found good offers! Thank you for your positive feedback, Megan at Customer Care
Fantastic experience - special thanks to Martin
Fantastic experience start to finish! Could not recommend Bensons more! from the moment we walked into Grimsbys bensons store we were completely taken care of, Martin was super knowledgable and such a friendly lovely guy, we had been to a different well known bed store and they did not treat us with half the excellent service Martin did. He helped us with deciding the perfect mattress for us with absolutely zero pressure, the whole experience was very enjoyable and we are so happy with the choice we decided on (our first time buying a mattress & Martin completely took away the overwhelm and helped us make the perfect choice)
Also a special thanks to the delivery team, the whole process was super efficient , the bed was delivered on the specified date and full updates were given at every moment. The delivery team even came in and took it to our room, took their shoes off at the door too (which went a long way haha!) and was super friendly and helpful.
The mattress and pillows we’ve bought are fantastic and we keep saying it feels like we’re in a luxury hotel bed! Already feeling the benefits of investing in a high quality mattress and pillows as aches and pains are fading and waking up in the night randomly has completely stopped! thank you so much!!
16 de julho de 2025
Resposta da Bensons For Beds - Grimsby694
Thank you so much for your glowing review! We are thrilled to hear that you had a fantastic experience with Martin and our delivery team. Providing excellent service and helping our customers find the perfect mattress is our top priority. Enjoy your luxurious new bed and we look forward to serving you again in the future!
Very helpful service!
Adrian was very helpful with advising us of everything we were interested in. We feel he was friendly and was prepared to go out of his way to assist us. We only came away with a pillow on this occasion but will be back again when ready for a new bed.
30 de julho de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Grimsby694
Thank you for your kind words! We're so glad that Adrian was able to assist you and that you had a positive experience at our store. We can't wait to see you again when you're ready for a new bed, Megan at Customer Care
Bensons beds Grimsby
We were met by Adrian, who assisted us well in our choice.
He helped us by using the bed machine to determine how firm we liked our mattress, so he was able to point us in the right direction and try mattresses we would like. No pressure, lots of good information about each mattress tried.
We can't give a review on the mattress chosen as we have yet to try sleeping on it for a night
29 de julho de 2025
Resposta da Bensons For Beds - Grimsby694
Thank you, , for the wonderful review! Our team takes pride in providing exceptional service and assisting our customers in finding the perfect mattress. We're so glad that Adrian was able to help you and we're confident that the mattress you chose will provide you with a restful night's sleep. We can't wait for your feedback after trying it out. Sweet dreams! Megan at Customer Care😊
Shop assistant was very informative we…
Shop assistant was very informative we got what we was looking for a pleasant shopping experience.
26 de julho de 2025
Resposta da Bensons For Beds - Grimsby694
Thank you so much for your kind words! We're thrilled to hear that you had a pleasant shopping experience with us and that our shop assistant was able to provide you with helpful information. We hope to see you again soon! Megan at Customer Care😊
Adrian was incredibly patient and…
Adrian was incredibly patient and knowledgeable. He knew what he was talking about and was able to explain to us the differences between different types of mattresses very clearly. He encouraged us to try these multiple times as well to be certain we were choosing one that was exactly what we wanted. He didn’t rush us into just purchasing the most expensive mattress going but made sure we were happy with our choice.
22 de julho de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Grimsby694
Thank you for your kind words! Adrian takes pride in providing exceptional customer service and helping our customers find the perfect mattress for their needs. We're glad to hear that he was able to assist you in making an informed and satisfying purchase. Your satisfaction is our top priority, and we look forward to seeing you again in the future, Megan at Customer Care
Delivery was changed three
Delivery was changed three times we cancelled the bed after this
The shop manager was helpful
But would never go there again so unreliable
18 de junho de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Grimsby694
We deeply regret to learn about the delivery issues you encountered, which ultimately led to the unfortunate cancellation of your order. Your feedback is invaluable to us, and we want to assure you that we will thoroughly review your concerns internally to prevent similar occurrences in the future.
Thank you,
Megan at Bensons for Beds Customer Care.
Resposta da Bensons For Beds - Grimsby694
Thank you for your kind words! We are committed to providing exceptional service and making sure every customer feels welcome and supported. It was a pleasure seeing you, Megan at Customer Care
On time and efficient
The person who we bought the bed from covered all of our requirements and explained everything to us including agreeing a delivery day.
Wayne and Lewis who delivered the bed were very polite and efficient and delivered the bed at the agreed delivery time. Would recommend the store and delivery team.
28 de maio de 2025
Resposta da Bensons For Beds - Grimsby694
We're happy to hear that the purchase experience met your needs and that the delivery was smooth. It's great to know that the team was punctual, polite, and efficient. Thank you for recommending our store and delivery team, Megan at Customer Care.
Customer care representative mr Lee
Customer care representative mr Lee . He is amazing . Best dealer I ever met in benson’s Grimsby.
19 de junho de 2025
Resposta da Bensons For Beds - Grimsby694
We're happy to hear that you had such a positive experience with us Mrs Afshan! It's great to know that our team made your visit special. Thank you for sharing your feedback with us, Megan at Customer Care
Went through everything with me
Went through everything with me. It was clear. Happy to answer any questions I had.
17 de junho de 2025
Resposta da Bensons For Beds - Grimsby694
We're happy to hear that our team clearly explained everything and addressed your questions. Thank you for your positive feedback; we appreciate it, Megan at Customer Care
Resposta da Bensons For Beds - Grimsby694
We appreciate your kind words! We are so pleased to hear that our team was friendly and that you found lots of choice. Thank you for your feedback, Megan at Customer Care
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.