We recently purchased a mattress from Bensons for beds Inverness branch. Everything was completed satisfactorily by all staff concerned. We were kept informed regarding delivery time and date. The del... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit 2 Telford Retail Park, Telford Street, IV3 5LU Inverness, Inverness-shire, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I was looking for a new bed & came across Benson for beds when a family relative had bought 1 & lasted long time so I went onto the website & scrolled a lot lol before I found the 1 I loved & the cust... Ver mais
A empresa respondeu
Jackie was brillant she her expert knowledge and chilled out approach made us at easy asking all our questions about buying a new bed . she is a credit to Bensons thanks Jackie
A empresa respondeu
Our new bed is very comfortable, we ordered our bed from the showroom in Inverness & the staff were so helpful, when the bed was delivered the two guys Steven & Wullie were just so good & assembled ou... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Bensons For Beds - Inverness744
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contato
Unit 2 Telford Retail Park, Telford Street, IV3 5LU, Inverness, Inverness-shire, Reino Unido
- 1463711010
4,9
Excelente
201 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Assistant was very good
Assistant was very good, helpfully and what we felt would be a tedious job turned out to be very good.
Not happy with the delivery time of 5 weeks though. But appreciate suppliers problems etc. I'd definatley use Bensons again.
7 de setembro de 2026
Resposta da Bensons For Beds - Inverness744
Thank you for your positive feedback! We are thrilled to hear that our assistant provided such great service and made your project a breeze. We value your time and apologize for the longer delivery time. We are constantly working to improve our turnaround time and appreciate your patience. Thank you for choosing us!
We recently purchased a mattress from…
We recently purchased a mattress from Bensons for beds Inverness branch. Everything was completed satisfactorily by all staff concerned. We were kept informed regarding delivery time and date. The delivery team were also very helpful thank you.
22 de agosto de 2026
Resposta da Bensons For Beds - Inverness744
We're so pleased to hear that your experience with our Inverness branch was satisfactory and that our staff kept you well-informed about your delivery. It's wonderful to know that our delivery team was also very helpful. Thank you for your positive feedback!
Team Bensons
Jackie was brillant she her expert…
Jackie was brillant she her expert knowledge and chilled out approach made us at easy asking all our questions about buying a new bed .
she is a credit to Bensons
thanks Jackie
20 de agosto de 2026
Resposta da Bensons For Beds - Inverness744
Thank you for your glowing review of our employee, Jackie. We are so glad that her expertise and relaxed approach helped make your bed-buying experience stress-free. She truly is a valuable asset to our team. Thank you again for choosing Bensons!
Resposta da Bensons For Beds - Inverness744
We are thrilled to hear that you had a positive experience with our staff and delivery process! We strive to provide top-notch customer service and efficient shipping. Thank you for choosing us! 🎉🎉
Resposta da Bensons For Beds - Inverness744
Thank you so much for taking the time to leave this positive review, We're glad that Elaine was able to assist you and make sure you had all the information you needed to make a decision. We truly appreciate your feedback and hope to work with you again in the future!
Love my new bed
I was looking for a new bed & came across Benson for beds when a family relative had bought 1 & lasted long time so I went onto the website & scrolled a lot lol before I found the 1 I loved & the customer service team had kept me updated from day 1 , the drivers were really friendly, courteous & had phoned to let me know when they'd be arriving. It was easy to assemble it either 1- 2 person needed . Everything was very well packaged & everything was there even a screwdriver which was very handy as I didn't have many. I have passed Benson for beds to all my friends & family & il be ordering another bed from them again in future. Thank you so much Benson for beds your the best & great value in prices too.
28 de julho de 2026
Resposta da Bensons For Beds - Inverness744
We're absolutely thrilled to hear such wonderful feedback about your experience! It's fantastic that our team kept you updated and that our delivery drivers were friendly and courteous. We're especially pleased that you found assembly easy and appreciated the thoughtful inclusion of a screwdriver. Thank you for recommending us to your friends and family; we look forward to helping you again in the future!
Thank you for your positive review - Lauryn at Customer Care 💜
Excellent value for money
Excellent value for money. Their customer service has been outstanding, from buying at the local store to the delivery team who arrived a few weeks later with our bed and new mattresses. Sometimes big companies can come up short on customer service, but Bensons have been great.
26 de julho de 2026
Resposta da Bensons For Beds - Inverness744
Thank you for your fantastic feedback! 😊 We're thrilled to hear that you found such excellent value for money and that our customer service impressed you throughout your journey with us, from your local store experience right through to delivery.
It's especially rewarding to hear your kind comments about both our store colleagues and delivery team. We know great service can make all the difference, and we're delighted that we were able to exceed your expectations. Thank you for choosing Bensons and for your recommendation. We hope you're enjoying many comfortable nights on your new bed and mattresses,
Megan | Customer Care Specialist🛏️
Inverness branch
Inverness branch - One word - Ruaridh. Very informative and no hard sell. Couldn't have done more for us. Nothing was too much trouble.
4 de agosto de 2026
Resposta da Bensons For Beds - Inverness744
We're so pleased to hear about your excellent experience at our Inverness branch! It's wonderful that Ruaridh was so informative and helpful without any pressure, making sure everything was taken care of for you. Thank you for sharing your positive feedback.
Team Bensons
Our new bed is very comfortable
Our new bed is very comfortable, we ordered our bed from the showroom in Inverness & the staff were so helpful, when the bed was delivered the two guys Steven & Wullie were just so good & assembled our new bed in no time. To be honest the whole thing from placing the order to having the bed delivered was an excellent. 10/10
31 de julho de 2026
Resposta da Bensons For Beds - Inverness744
Hello Mr Gray,
Thank you for your fantastic review! 😊
We're delighted to hear that you're loving your new bed and that the team in our Inverness store were so helpful. It's also wonderful to know that Steven and Wullie provided excellent delivery and assembly service, getting everything set up for you in no time.
From showroom to delivery, we're thrilled that your experience was a 10/10. Thank you for choosing us, and enjoy your comfortable new bed,
Megan | Customer Care Specialist
Many thanks to the Inverness branch for…
Many thanks to the Inverness branch for assisting us in buying a bed frame and mattress online before arriving in Scotland from abroad. The bed arrived exactly on time and was carried to the bedroom. Excellent.
26 de julho de 2026
Resposta da Bensons For Beds - Inverness744
We're so pleased to hear that our Inverness branch was able to assist you with your online purchase before your arrival in Scotland. It's wonderful that your bed arrived exactly on time and was carried to your bedroom. We appreciate your lovely words.
Team Bensons
Good honest advice from the moment we…
Good honest advice from the moment we walked into the shop, and very reasonable prices. The delivery was well co-ordinated, communication was great. The delivery men were very polite and helpful.
18 de julho de 2026
Resposta da Bensons For Beds - Inverness744
Thank you for your wonderful review! We're delighted to hear that you received good, honest advice from the moment you walked into the store and that you found our prices to be reasonable.
Thank you for choosing Bensons for Beds and for taking the time to share your feedback. We truly appreciate your support and hope you enjoy your new bed for many years to come! 😊
Efficient
Efficient, courteous and value for money. One of the best big brand customer services experience in a long time.
23 de julho de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Inverness744
Thank you for your fantastic feedback! We're delighted to hear that you found our service efficient, courteous, and great value for money. Knowing that this was one of the best customer service experiences you've had from a major brand means a great deal to us. We truly appreciate your support and hope you enjoy your purchase. Thank you for choosing us! 😊
Very good customer service
The staff in store were very friendly and helpful. The delivery service was ahead of schedule with the lads informing us of this the day before. They delivered our mattress into the bedroom, unpacked and installed it then removed all the wrappings.
17 de julho de 2026
Resposta da Bensons For Beds - Inverness744
We're so pleased to hear about your excellent experience with our team! It's wonderful that our in-store staff were friendly and helpful, and that our delivery service was ahead of schedule. We're especially glad our delivery team installed your mattress and removed all the wrappings.
Resposta da Bensons For Beds - Inverness744
We're glad you found delivery quick and our team helpful!
Team Bensons
Very helpful staff
19 de junho de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Inverness744
Thank you for your feedback!
Team Bensons
excellent customer serviced from Steven…
excellent customer serviced from Steven and Wullie, they went out of their way to be very helpful, Thanks boys, I hope you get some recognition for your hard work.
The guy in the Inverness store was very helpful, helping me to chose the right bed and was very informative for what happens next,
14 de junho de 2026
Resposta da Bensons For Beds - Inverness744
We are so pleased to hear about your excellent experience! It's wonderful that our team went out of their way to be helpful and informative. Thank you for your kind feedback.
Team Bensons
Outstanding
They delivered my bed bang on time and they kept me in the loop in regards to delivery, the guys even took my old beds downstairs for me, they went above and beyond their role. They even demonstrated how to assemble the lifting mechanism.
Very police lads, thank you
9 de junho de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Inverness744
We're so pleased to hear about your excellent delivery experience! It's wonderful that our team kept you informed and went above and beyond. Thank you for your kind words.
Team Bensons
Excellent service
Great service from staff in shop when choosing bed. Great service from very friendly, helpful delivery guys
24 de maio de 2026
Resposta da Bensons For Beds - Inverness744
We're so pleased our team provided great service in-store and during delivery. Thank you for sharing your positive experience!
Team Bensons
From purchasing the bed everything was…
From purchasing the bed everything was very smooth. Having had a tv bed for years I knew what I wanted and the young man was very helpful. When the bed arrived the 2 delivery men were lovely they were quick and efficient at putting my bed together. I think they appreciated Having a nice empty space to work in. All in all everything was done very professionally.
22 de maio de 2026
Resposta da Bensons For Beds - Inverness744
We're so pleased to hear that your bed purchase was smooth and that our team member was helpful. It's wonderful that the delivery team was quick and efficient. Thank you for your positive feedback!
Team Bensons
Rhuaridh was very attentive and patient…
Rhuaridh was very attentive and patient with us. The usual differences of opinion between husband and wife 🤣
He took his time explaining all the different types of mattress, and my wife was very impressed with his guidance re mattresses suitable for menopause! A serious consideration nowadays, and often overlooked.
We really appreciated his advice and will happily recommend in the future!
19 de maio de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Inverness744
We're so pleased to hear about your positive experience! It's wonderful that our team member was attentive and patient, taking the time to explain mattress types and offer guidance, especially regarding menopause considerations. We appreciate your recommendation.
Team Bensons - Jess
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.