colleague in store was very helpful ordering the bed. however, instructions on the bed did not make sense to the parts we had and made assembling very difficult. our item was also dropped out the van... Ver mais
Localização
Trocar localizaçãoUnit 4, Stanier Retail Park, NN16 9XW Kettering, Northamptonshire, GB
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Veja o que dizem as avaliações
Overall just fantastic. I had gone in with not much idea what I wanted, but was quickly helped to see what I needed/required, which put my mind at tease effortlessly. Everything was well explained, no... Ver mais
A empresa respondeu
Pippa assisted me in buying a new bed. She was extremely helpful and knowledgeable. I appreciated the time that she spent with me. Thank you.
Martin at the Kettering store was fantastic! He didn’t push us to buy, let us leave with all the info but within 20 mins we were back on the store completely the purchase. Nothing worse than pushy sal... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Bensons For Beds - Kettering Stanier
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contato
Unit 4, Stanier Retail Park, NN16 9XW, Kettering, Northamptonshire, Reino Unido
- 01536 211928
4,2
Muito Bom
18 avaliações
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Pippa assisted me in buying a new bed
Pippa assisted me in buying a new bed. She was extremely helpful and knowledgeable.
I appreciated the time that she spent with me. Thank you.
27 de outubro de 2026
colleague in store was very helpful…
colleague in store was very helpful ordering the bed. however, instructions on the bed did not make sense to the parts we had and made assembling very difficult. our item was also dropped out the van on delivery. there are some parts of the ottoman which are dented so unsure if this is meant to be this way, or this happened due to delivery
23 de outubro de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
It was a rather nightmarish experience
It was rather nightmarish dealing with the store and admin team! It would have been a better experience if the store team had knowledge of certain processes about delivery and if they were not averse to resolving issues. The store was dismissive of my delivery requests and pre-emptied that things it wiuld not be possible without trying. I’m afraid this is one store I will forever avoid due to the absolute shambolic and despicable service I have experienced.
19 de outubro de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Kettering Stanier
We are incredibly sorry to hear about the distressing experience you had with our store and administration teams. It is deeply disappointing to learn that you encountered a lack of support and a dismissive attitude regarding your delivery requests.
We believe that our teams should always be knowledgeable, helpful, and willing to find solutions for our customers, and we sincerely apologise that we fell so far short of these standards during your visit. Please be assured that your feedback regarding the service and the handling of your delivery queries has been shared with the regional management team for urgent review and staff training. We take your comments very seriously as we work to ensure this does not happen again.
Team Bensons
Pippa was very knowledgeable and common…
Pippa was very knowledgeable and common sensed.
22 de outubro de 2026
Resposta da Bensons For Beds - Kettering Stanier
Thank you for your kind words! We're thrilled to hear that you found our team member so knowledgeable and practical. Providing straightforward, helpful advice is what we aim for, and your feedback motivates us to keep delivering great service. We look forward to serving you again soon!
Team Bensons
Kettering Store.
Overall just fantastic. I had gone in with not much idea what I wanted, but was quickly helped to see what I needed/required, which put my mind at tease effortlessly. Everything was well explained, no question too stupid. After purchase, and on day of delivery, the delivery men were amazing. Took it to the room I wanted the mattress in with zero hesitation. Very polite men and highly recommend going to this company should you ever need a new bed, mattress etc. I will be telling my friends/family to come to Bensons for their own!
18 de setembro de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Kettering Stanier
Thank you so much for your wonderful review! We're thrilled to hear that our team helped you find exactly what you needed and that your delivery experience was seamless. Your recommendation means the world to us. We look forward to serving your friends and family in the future!
Exceptional customer service
Took time to explain different payment options and included discounts finance was very quick and efficient communication via email
14 de outubro de 2026
Resposta da Bensons For Beds - Kettering Stanier
Thank you for your kind words! We're thrilled to hear that you found our payment options helpful and our communication efficient. Our team is dedicated to providing great service, and your feedback motivates us to keep improving. We look forward to serving you again!
Great staff in shop and…
Great staff in Kettering shop and delivery guys were fab very polite efficient and very professional
10 de outubro de 2026
Resposta da Bensons For Beds - Kettering Stanier
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our staff and delivery team in Kettering. Your kind words motivate us to keep providing excellent service. We look forward to serving you again soon,
Megan | Customer Care Specialist
Very helpful and informative about…buying a adjustable bed
Very helpful and informative about there products.
25 de setembro de 2026
Resposta da Bensons For Beds - Kettering Stanier
Thank you for your kind words! We're thrilled to hear that you found our team helpful and informative. We strive to provide the best experience for our customers. If you have any more questions or need assistance, feel free to reach out. We appreciate your support!
Simple straightforward and informed.
Simple straightforward and informed.
Good job
26 de setembro de 2026
Resposta da Bensons For Beds - Kettering Stanier
Thank you for your kind words! We're thrilled to hear that you found our service simple and informative. Your satisfaction is our top priority, and we appreciate your support. We look forward to serving you again soon!
Ordered a bed
Ordered a bed, headboard and mattress from the Kettering store. Jai spent time with us choosing the right mattress, he was knowledgeable and very friendly helping us to choose the right bed and mattress to suit us. We were kept informed of how the process was going and given a delivery date and slot. Stevie called half an hour before his arrival and arrived dead on time. When the item was delivered Stevie and his colleague were really efficient, friendly and informative on how to look after our bed and get the best out of it. They did notice marks on the bed base and headboard so reported this back. I also went into the store and Jai was so helpful and apologetic. By the time I got home I had a new delivery slot for thr replacement items. So lovely to deal with really genuine and helpful people and also a company that wants to look after it's customers 😀
7 de setembro de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Kettering Stanier
Hello Sandra,
Thank you for such a fantastic review! 😊
A huge shoutout to Jai and Stevie for looking after you so well. We're delighted they helped you find the perfect bed and mattress, kept you informed throughout, and quickly resolved the issue with the marked items.
Thank you for your kind words about our team. We'll be sure to pass your feedback on, and we hope you enjoy many comfortable nights in your new bed,
Megan | Customer Care Specialist
Martin at the Kettering store was…
Martin at the Kettering store was fantastic! He didn’t push us to buy, let us leave with all the info but within 20 mins we were back on the store completely the purchase. Nothing worse than pushy salesmen but our experience was the complete opposite!
8 de setembro de 2026
Resposta da Bensons For Beds - Kettering Stanier
Hi Kim,
Thank you for your fantastic review!
We're thrilled to hear that Martin at our Kettering store provided such a fantastic experience. It's great to know he gave you all the information you needed, without any pressure, and allowed you the space to make the decision that's right for you.
The fact that you left the store, had a think, and then came back just 20 minutes later to complete your purchase says it all! 😄
We'll be sure to pass your kind words on to Martin. Thank you for choosing us, and we hope you enjoy your purchase,
Megan | Customer Care Specialist⭐
Resposta da Bensons For Beds - Kettering Stanier
Hello David,
Thank you for your lovely review! 😊 We're delighted to hear you received excellent service in store and that your delivery arrived ahead of schedule. We appreciate that the short notice may have been unexpected, but we're pleased everything went smoothly. Thank you for choosing us, and we hope you enjoy your new purchase!
Take care,
Megan | Customer Care Specialist⭐
Advisor, Martin, was very knowledgeable and…
Advisor was very knowledgeable and helpful. Pleasant manner too
15 de julho de 2026
Resposta da Bensons For Beds - Kettering Stanier
We're so pleased you found our advisor knowledgeable, helpful, and pleasant. Thank you for taking the time to share your kind feedback!
So far great sales service
So far great sales service. I used their test bed to find the best matches. Tried all the recommended beds with some help from the salesman. The left alone try them again on my own til I whittled down my preferred bed. No pressure to purchase and great advice given. Bed ordered and waiting to see if I picked my dream bed.
24 de junho de 2026
Resposta da Bensons For Beds - Kettering Stanier
We're so glad to hear you had such a positive experience with our sales service and found our test bed helpful. We truly appreciate your kind words and hope you enjoy your new bed!
Team Bensons
The lady at the shop in kettering was…
The lady at the shop in kettering was soo helpful and plesent the delivery lads was very professional in what they do never left any mess or packaging and asked us if the bed was in the correct place
8 de junho de 2026
Resposta da Bensons For Beds - Kettering Stanier
We're so pleased our team provided such helpful service, and that your delivery was professional and left no mess. Thank you for your kind feedback!
Team Bensons
All good from sales to communications…
All good from sales to communications to delivery and kept well informed throughout.
8 de junho de 2026
Resposta da Bensons For Beds - Kettering Stanier
We're so pleased everything went well from sales to delivery, and you were kept informed! Thank you for your kind feedback.
Team Bensons
Kettering showroom was well stocked…
Kettering showroom was well stocked clean and bright. The staff were brilliant at helping me find what I needed and gave me time to think about it and come back when I was sure. Such a lovely sales team . Would recommend them
26 de maio de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Kettering Stanier
We're so pleased to hear about your positive experience at our Kettering showroom! It's wonderful that our sales team was brilliant and gave you time to make your decision. Thank you for your recommendation.
Team Bensons
As we all know benson beds are famous…
As we all know benson beds are famous for its product , when we checked in store we had a good welcome and staffs were very good they explained everything regarding products and we were happy with everything.. we are waiting for delivery but service and staff were good .
7 de maio de 2026
Resposta da Bensons For Beds - Kettering Stanier
We appreciate your feedback. We're happy to hear that you received a warm welcome and that our colleagues thoroughly explained our products to you. We hope your delivery goes smoothly.
Team Bensons
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