Very helpful staff left us to look around at the furniture we need then helped us with any questions we had the lady was very nice and pleasant and quickly served us we need a new bed and will be back... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit D Sunnycliffe Retail Park, Mellishaw Lane, LA3 3FE Morecambe, Lancashire, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Tara explained fully all options to us & left my wife & I to look around the store. Because my wife was slow to make her mind up, it took us ages & when we eventually made our choice Tara patiently... Ver mais
A empresa respondeu
Great in store staff. Friendly, knowledgeable which made the decision on which mattress to choose easy. The delivery was within the time slot and the delivery men took great care when removing and in... Ver mais
A empresa respondeu
Lancaster Bensons for beds was a really warm and informative visit. We were taken care of by their manager Carl, he knew every little detail and understood our comfort really well. He was professional... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Bensons For Beds - Lancaster122
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contato
Unit D Sunnycliffe Retail Park, Mellishaw Lane, LA3 3FE, Morecambe, Lancashire, Reino Unido
- 1524389334
4,9
Excelente
307 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Brill customer service in store
Brill customer service in store, very knowledgeable and no pressure to buy. Kept updated via email and text with regards to delivery. Delivery team great took to correct rooms very pleasant and professional
26 de abril de 2026
Resposta da Bensons For Beds - Lancaster122
Thank you! 😊 We’re delighted to hear you appreciated the knowledgeable, no‑pressure service in store and the smooth updates along the way. It’s great to know our delivery team made the final step just as pleasant and professional. Enjoy your new bed,
Megan | Customer Care Specialist🛏️✨
Staff at the shop were very helpful and…
Staff at the shop were very helpful and patient, delivery was very efficient the lads were polite and friendly.
26 de abril de 2026
Resposta da Bensons For Beds - Lancaster122
Thank you! 😊 We’re really pleased our store team were helpful and patient, and that delivery was efficient with friendly, polite lads. Enjoy your new bed,
Megan | Customer Care Specialist✨
Resposta da Bensons For Beds - Lancaster122
Thank you! We’re delighted to hear everything was first class from the store right through to delivery 😊
Thanks again for your support – we truly appreciate it,
Megan | Customer Care Specialist
The salesperson was very helpful and…there was a lot of choice
The salesperson was very helpful and friendly, however, there was only one person in the whole store. There were a lot of beds available which meant that there was too much to choose from easily. I had a very limited budget and the mattress most suited to me was very much hidden away at the back of the store. Whilst I understand the reason behind this I could imagine people being put off by the huge amount of choice and only 1 member of staff to help.
20 de abril de 2026
Resposta da Bensons For Beds - Lancaster122
Thank you for your detailed feedback. We’re pleased to hear the salesperson was friendly and helpful, but we appreciate your comments about staffing levels and the amount of choice in store, especially when shopping on a limited budget. Your feedback is valuable and will be shared to help improve the in‑store experience,
Megan | Customer Care Specialist
Lancaster Bensons- Knowlegable and understanding
Lancaster Bensons for beds was a really warm and informative visit. We were taken care of by their manager Carl, he knew every little detail and understood our comfort really well. He was professional, efficient and down to earth too! We left with our new Tempur mattress and pillows ready for our best night's sleep ever! Thank you Carl and we definitely recommend 🙏🏻
12 de abril de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Lancaster122
We're happy to hear that your visit was warm and informative. It's great to know the team member understood your comfort needs so well and provided efficient, professional service. We appreciate your recommendation and hope you enjoy your new mattress and pillows!
💜
Team Bensons
Resposta da Bensons For Beds - Lancaster122
Mr & Mrs Beaumont,
We appreciate your feedback! 😊 We're delighted to hear our team was punctual, efficient, and tidy, and that they were very pleasant.
Team Bensons
It was excellent service I received…
It was excellent service I received from going in to coming out sales assistant Tara assistant was absolutely 💯 fantastic if giving points Tara 100/100
10 de abril de 2026
Resposta da Bensons For Beds - Lancaster122
Mr Ernest John,
We're delighted to hear you received excellent service! It's fantastic to know our team member was so helpful and that you had a wonderful experience. We appreciate your feedback!
Team Bensons - Jessica
We received the best of attention and…
We received the best of attention and advice when we recently purchased our new mattress. Could not have been looked after better👋👋👋
2 de abril de 2026
Resposta da Bensons For Beds - Lancaster122
Thank you so much for your kind words! 😊 We’re delighted to hear you felt so well looked after and that our advice helped you find the perfect mattress. Enjoy your great night’s sleep,
Megan | Customer Care Specialist
Great friendly staff that was really…
Great friendly staff that was really patient with me
4 de abril de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Lancaster122
We appreciate you highlighting our friendly and patient staff! We are so glad they provided you with a great experience. Thanks for your review.
Very good customer service
Help me choose right furniture made every thing happen so smoothly
30 de março de 2026
Resposta da Bensons For Beds - Lancaster122
Thank you for the great feedback! We’re so glad our team could help you choose the right furniture and make everything run smoothly from start to finish. Enjoy your new furniture,
Megan | Customer Care Specialist
Really comfy bed
Great service and loved the machine that tells you what type of mattress you need. Really comfy bed.
27 de março de 2026
Resposta da Bensons For Beds - Lancaster122
Thank you for the great feedback! 😊 So glad you enjoyed the service — and the mattress‑matching machine is such a fun (and clever!) way to find the perfect fit. Even better that your new bed is really comfy too,
Megan | Customer Care Specialist💜
Resposta da Bensons For Beds - Lancaster122
Thanks for the lovely review Pamela! So glad you enjoyed the Morecambe store — spacious layout and helpful staff are what we aim for!
Until next time, take care,
Megan at Customer Care!💜
Highly recommended Morecambe Store
Went into the store on Mellishaw in Morecambe to be greeted by Syd. We looked round and then when we needed assistance Syd came over and explained everything we needed to know about the mattress. On the delivery day he was in store to help again. I can’t express enough how excellent his customer service was. Well done Syd. We haven’t slept on the bed yet but will review when we have.
5 de março de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Lancaster122
Thank you so much for this wonderful review! ⭐
We’re delighted to hear Syd gave you such outstanding service at our Mellishaw, Morecambe store. It’s great to know he was there to guide you through everything you needed to know about the mattress — and even there again on delivery day to help out.
Wishing you many great nights of sleep on your new bed, and we look forward to hearing your thoughts once you’ve tried it out.
Sleep well,
Megan at Customer Care💜
LADS WHO DO CARE
I WAS VERY HAPPY WITH THE BURING AND DELIVERY OF MY NEW BED.
17 de março de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Lancaster122
Thank you for giving us 5 stars Christine! We’re so glad you’re happy with both the buying experience and the delivery of your new bed 😊🛏️ Enjoy the comfort,
Megan at Customer Care
Can't fault anything at all
Can't fault anything at all, from the excellent support and guidance from the sales assistant in the shop, to the delivery people Elliot and Simon, and the fantastic communication throughout. Great.
5 de março de 2026
Resposta da Bensons For Beds - Lancaster122
Claire Winder,
We appreciate your fantastic feedback! It's great to know you received excellent support in our shop and that our delivery service and communication met your expectations. Thank you!
Team Bensons
The staff (Tara) was very helpful
The staff (Tara) was very helpful
The price was excellent
Very knowledgeable
Helped me choose the right mattress for my needs
100% experience from going in the store to receiving my perches
3 de março de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Lancaster122
Mrs. Kay Warburton,
We appreciate your wonderful feedback! We're so glad to hear that our staff was helpful, knowledgeable, and that you found a mattress that suits your needs at an excellent price. We're delighted you had a great experience.
Team Bensons
Excellent Service
4 de março de 2026
Resposta da Bensons For Beds - Lancaster122
Thank you for you positive feedback we really do appreciate it
Stewart - Team Bensons
All contacts were proffesional
All contacts were proffesional. Commitments kept, saleswoman really knew her job and so we avoided online stores
27 de fevereiro de 2026
Resposta da Bensons For Beds - Lancaster122
Stephen of Cumbria,
We appreciate you taking the time to share your positive experience! We're so glad to hear that our team's expertise helped you. Thank you for your feedback.
Team Bensons
Bed delivered wet
Bed delivered wet. Will take a month for replacement. Local staff helpful though and team manager sorted replacement. No offer of good will gesture even though one was talked about by them .
Order C1227962
20 de fevereiro de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Lancaster122
We’re really sorry to hear your bed was delivered wet — that shouldn’t happen, and we understand how disappointing it is to now face a month‑long wait for a replacement. We have requested further order details. As soon as you provide those details, we will contact you to support you further.
Thank you,
Megan at Bensons for Beds
Resposta da Bensons For Beds - Lancaster122
We appreciate your kind words and are so happy you found our service helpful and not too overwhelming. Thanks for your review!
Stewart - Bensons Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.