We went to the Crown Point store in Leeds and were advised by Jane. We had bought a bed from Bensons before so we had a good idea of what we wanted. We were shown all the options and the benefits of e... Ver mais
Localização
Trocar localizaçãoUnit 2 Crown Point Rp, Junction Street, LS10 1ET Leeds, Yorkshire, GB
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Veja o que dizem as avaliações
Jill was very helpful and provided invaluable advice on the correct mattress type for us. Speedy delivery a few days after we placed our order, Steve and Nick did a great job of delivering to our new... Ver mais
Craig was friendly and approachable. He made the experience of finding a mattress feel easy. We used sleep match at another branch and we were able to find a perfect mattress for both of us. Craig hel... Ver mais
Outstanding service from start to finish! The entire buying process was smooth; the staff were friendly and helpful without being pushy, and delivery was right on time. The quality of the mattress is... Ver mais
Detalhes da empresa
Sobre Bensons For Beds - Leeds Crown Point492
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contato
Unit 2 Crown Point Rp, Junction Street, LS10 1ET, Leeds, Yorkshire, Reino Unido
- 1132427355
4,8
Excelente
469 avaliações
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Everything went as described
Everything went as planned I was kept informed of delivery exactly as what the excellent sales staff said it would
10 de julho de 2026
Resposta da Bensons For Beds - Leeds Crown Point492
We're so pleased everything went as planned and that you were kept informed about your delivery, just as our excellent sales staff promised. Thank you for your kind feedback!
100% happy with the service special…
100% happy with the service special mention to Jane who helped us to choose the right bed and mattress and Andy and Michael who delivered the products and efficiently fixed it.
4 de julho de 2026
Resposta da Bensons For Beds - Leeds Crown Point492
We're so pleased to hear you were completely happy with our service. It's wonderful that our colleague helped you choose the right products, and that our delivery team efficiently fixed them.
Resposta da Bensons For Beds - Leeds Crown Point492
We're so pleased to hear you found our sales lady helpful and that there was plenty to choose from. It's great that our delivery service was prompt too!
Staff friendly and extremely…especially Amr
Staff friendly and extremely knowledgeable. Such a good experience. Amr was excellent.
7 de julho de 2026
Resposta da Bensons For Beds - Leeds Crown Point492
We're so pleased you had such a good experience and found our staff friendly and extremely knowledgeable. Thank you for your kind feedback!
This is the second bed we have bought…
This is the second bed we have bought from Bensons. So far we are happy with it. Sales assistant in the shop was very helpful. The delivery drivers were nice too.
6 de julho de 2026
Resposta da Bensons For Beds - Leeds Crown Point492
We're so pleased you're happy with your second bed from us! It's wonderful to hear our sales assistant and delivery drivers provided such great service.
Great staff very knowledgeable and helpful delivering the bed very well executed and polite
From the shop to receiving the mattress
6 de julho de 2026
Resposta da Bensons For Beds - Leeds Crown Point492
We appreciate you sharing your experience with us.
The sales associate was very…
The sales associate was very knowledgeable and helpful
5 de julho de 2026
Resposta da Bensons For Beds - Leeds Crown Point492
We're so pleased our sales associate was knowledgeable and helpful. Thank you for sharing your positive experience with us!
The two men who brought my bed was…
The two men who brought my bed was polite and well mannered. Whilst bringing the bed in they respected my property. I couldn’t have asked for two better delivery men
26 de junho de 2026
Resposta da Bensons For Beds - Leeds Crown Point492
We're so pleased to hear our delivery team was polite, well-mannered, and respectful of your property. We appreciate your kind words about their excellent service!
Team Bensons
Helpful knowledgeable staff
28 de junho de 2026
Resposta da Bensons For Beds - Leeds Crown Point492
Thank your for your kind words!
Team Bensons
Helpful knowledgeable sales lady in…
Helpful knowledgeable sales lady in Crown Point Lovely delivery guys.
22 de junho de 2026
Resposta da Bensons For Beds - Leeds Crown Point492
We're so pleased our team was helpful and knowledgeable. Thank you for your feedback!
Team Bensons
Resposta da Bensons For Beds - Leeds Crown Point492
We're glad our delivery team was swift and efficient. Thank you!
Team Bensons
Resposta da Bensons For Beds - Leeds Crown Point492
Thank you for your positive feedback!
Excellent service from start to finish…
Excellent service from start to finish from order to deliver
14 de junho de 2026
Resposta da Bensons For Beds - Leeds Crown Point492
We're so pleased you received excellent service from order to delivery. Thank you for your feedback!
Team Bensons
Delivery spot on
Delivery spot on , goods in good condition , self assembly was easy to do quality for price good , overall value for money
18 de junho de 2026
Resposta da Bensons For Beds - Leeds Crown Point492
We're so pleased your delivery was spot on and the goods were in good condition. We're glad assembly was easy and you found value for money.
Team Bensons
Misleading “Free Delivery” and Poor Communication
When I asked in the store, I was told that delivery to my doorstep was free of charge. However, I was then charged around £60 to have the bed taken to my room of choice,which did not include assembly.
There was also poor communication regarding assembly. I was not informed that assembly was excluded, and only later found out that it would cost an additional £100. Had this been made clear from the beginning, I would have opted out of paying the extra delivery fee altogether.
I spent nearly £1,400 in-store and paid in full, so this experience was extremely disappointing. Advertising “free delivery” feels misleading when there are significant additional charges that are not clearly explained upfront.
disappointing experience really
14 de junho de 2026
Resposta da Bensons For Beds - Leeds Crown Point492
Thank you for taking the time to share your feedback, and we are really sorry to hear about your experience. We do not advertise free delivery. Details of our delivery services and associated fees are available on our website here for full transparency:
https://www.bensonsforbeds.co.uk/delivery-service/
Thank you again for your feedback – it’s really valuable and will be shared internally as we continue to improve our communication and service.
Resposta da Bensons For Beds - Leeds Crown Point492
We're glad our team was helpful and knowledgeable. Thank you!
Team Bensons
Delivery was exactly as it stayed
Delivery was exactly as it stayed, I got a phone call 30mins before arrival.
Lovely delivery men, driver Colin and drivers assistant Reece.
Took my mattress upstairs and in to the room of my choice.
Polite and very accommodating.
Well done
14 de junho de 2026
Resposta da Bensons For Beds - Leeds Crown Point492
We're so pleased to hear your delivery was exactly as expected and that our team was polite and accommodating. Thank you for your kind words!
Team Bensons
Fine and dandy!
The sales process was excellent and we ended up with the mattress we needed at a very good price. The delivery went well. The guys arrived on time having given us plenty of notice. The new mattress was put exactly where we wanted and the old mattress stored in the garage for me ready for recycling.
8 de junho de 2026
Resposta da Bensons For Beds - Leeds Crown Point492
We're so pleased to hear our sales process was excellent and you found the perfect mattress at a great price. It's wonderful that our delivery team provided such helpful service! Thank you for your feedback.
Team Bensons
Good customer service
Good customer service
Not too pushy allowed us to check out a few mattresses Reasonable price Very pleased with our purchase
12 de junho de 2026
Resposta da Bensons For Beds - Leeds Crown Point492
We're so pleased you received good customer service and found a great mattress at a reasonable price. We appreciate your feedback!
Team Bensons
Guided us through the selection of…
Guided us through the selection of mattresses
9 de junho de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Leeds Crown Point492
We're glad we could help you choose a mattress. Thank you for your kind words!
Team Bensons
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