Bensons For Beds - Leicester Avaliações 

193
•
O TrustScore é 5 de um total de 5

4,8

Unit B1 Fosse Park South, Everard Way, LE19 1UT Narborough Leicester, Leicestershire, GB

•

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Went into leicester store to view a single bed we had seen online. Ashley was very helpful and engaging. Did not pressure us to purchase which we liked and was knowledgeable about the delivery, size e... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent from start to finish ie from first view of the mattress to sleeping on it. Staff in all instances were professional, helpful and kindly. Delivery was well documented and informed and the cha... Ver mais

Avaliado com 5 de um total de 5 estrelas

The help and guidance we received over choosing our new mattress was excellent. Karen at Bensons Fosse Park was very helpful. The two delivery men were quick and efficient. Would recommend this compan... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We were greeted upon entry and asked if we required help. We discussed our bed requirements with Karen and she talked us through a number of options and we were given time to test several beds. Nothin... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Móveis para Quartos
  2. também em
  3. Loja de Camas
  4. Loja de colchões
  5. Loja de Roupas de Cama

Sobre Bensons For Beds - Leicester

Escrito pela empresa

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Informações de contato

  • Unit B1 Fosse Park South, Everard Way, LE19 1UT, Narborough Leicester, Leicestershire, Reino Unido

4,8

Excelente

O TrustScore é 5 de um total de 5

193 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as avaliações

(193)

26.554 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Buying experience

Karen explained different bed types and mattresses clearly. Was very patient and did not push sales on us. Not doing elivering for 3 weeks so can not comment on that experience yet. So far good impression.

20 de junho de 2025
logotipo da Bensons For Beds - Leicester

Resposta da Bensons For Beds - Leicester

We're happy to hear that the bed types and mattresses were clearly explained to you and that you felt no pressure during your purchase. We appreciate your patience regarding the delivery timeframe and value your initial positive impression.
Take care, Megan at Customer Care

Avaliado com 5 de um total de 5 estrelas

Customer support

Customer support. Very thorough with product in terms of details and service

29 de maio de 2025
logotipo da Bensons For Beds - Leicester

Resposta da Bensons For Beds - Leicester

We appreciate you taking the time to share your feedback Mrs Hunt. We're happy to hear that you found our support to be very thorough with details and service. Thank you, Megan at Customer Care

Avaliado com 5 de um total de 5 estrelas

NEW MATTRESS

Left to browse then when needed help to purchase - staff member very attentive and helpful. Manager also helpful around ensuring we had the best deal on offer.

26 de maio de 2025
logotipo da Bensons For Beds - Leicester

Resposta da Bensons For Beds - Leicester

We're happy to hear that our team provided attentive and helpful service during your purchase. We appreciate you acknowledging the assistance in ensuring you received the best deal. Thanks for your feedback, Megan at Customer care

Avaliado com 5 de um total de 5 estrelas

Excellent guidance and support

Donna was brilliant in guiding us and helping us make the right decisions.

22 de maio de 2025
logotipo da Bensons For Beds - Leicester

Resposta da Bensons For Beds - Leicester

We're happy to hear that our guidance was helpful for you in making the right decisions. Thank you for sharing your positive experience with us! Take care, Megan at Customer care

Avaliado com 4 de um total de 5 estrelas

Bought a bed !!!!

Our visit to bensons for beds in Fosse Park went very well. Was very pleased with the friendly welcome but no high pressure selling. Zeba was very helpful but not too pushy. Which is why we made our purchase. Would definitely recommend

20 de maio de 2025
logotipo da Bensons For Beds - Leicester

Resposta da Bensons For Beds - Leicester

We're happy to hear that you had a positive experience at our Fosse Park location. We appreciate your kind words and are so glad that you felt welcomed and not pressured. Thank you for your recommendation, Megan at Customer Care

Avaliado com 5 de um total de 5 estrelas

The lady who dealt with us was more…

The lady who dealt with us was more than helpful, nothing was any trouble for her. I thank her for her help

12 de maio de 2025
logotipo da Bensons For Beds - Leicester

Resposta da Bensons For Beds - Leicester

Thank you so much for your kind words! Our team is dedicated to providing exceptional customer service and we're thrilled to hear that you had a positive experience. We look forward to serving you again in the future! 😄

Avaliado com 5 de um total de 5 estrelas

Sales ladies were very knowledgeable…

Sales ladies were very knowledgeable and outstanding!

8 de maio de 2025
logotipo da Bensons For Beds - Leicester

Resposta da Bensons For Beds - Leicester

Thank you for your kind words! We are thrilled to hear that our sales ladies provided exceptional service. We pride ourselves on having knowledgeable and outstanding staff to assist our valued customers. #CustomerSatisfaction #TeamEfforts

Avaliado com 5 de um total de 5 estrelas

Fantastic experience

Fantastic experience. Came in to just have a look around see what options this store had for a new mattress. The sales person and I believe store manager Donna asked if we needed any help and as we were just browsing she lets us have a look around first and wasn’t pushy in the slightest, as I’ve had issues with other retailers where they just want a quick sale and won’t leave you alone. Then was very helpful once we were ready to ask some questions. She was very polite and friendly and explained the differences between the mattress I was interested in. And even had some demo “see through” mattresses so I could visually see the difference, which was a big help in choosing which one was right for me. Once I had chosen the one I liked she got me through the financing very quickly. Overall just brilliant and looking forward to my new mattress in a months time.

29 de abril de 2025
logotipo da Bensons For Beds - Leicester

Resposta da Bensons For Beds - Leicester

Thank you for sharing your positive experience with us! We are so glad to hear that Donna made your mattress shopping experience enjoyable and stress-free. Our goal is to help you find the perfect mattress and we are excited for you to try it out in a month!
Sleep well, Team Bensons💜

Avaliado com 5 de um total de 5 estrelas

Extremely helpful and friendly…

Extremely helpful and friendly assistant. Extremely knowledgeable. Well presented and easy to view the showroom

1 de maio de 2025
Avaliação não solicitada
logotipo da Bensons For Beds - Leicester

Resposta da Bensons For Beds - Leicester

Thank you so much for your kind words! We're thrilled to hear that our assistant was helpful, friendly, and knowledgeable. We take pride in presenting our showroom in the best way possible for our customers. We appreciate your positive feedback and hope to see you again soon!
Sleep well, Team Bensons💜

Avaliado com 5 de um total de 5 estrelas

Donna (Fosse Park) was excellent

Donna (Fosse Park) was excellent. She took the time to listen to us, assess our individual needs and provide impartial advice.

16 de abril de 2025
logotipo da Bensons For Beds - Leicester

Resposta da Bensons For Beds - Leicester

Thank you so much for sharing your positive experience with Donna at Fosse Park! We are thrilled to hear that she provided exceptional service by listening to your needs and giving impartial advice. It is always our goal to ensure our customers receive the best care possible. We truly appreciate your support and hope to see you again soon!

Avaliado com 5 de um total de 5 estrelas

Helpfully pleasant friendly easy to talk to ,

Very helpfull team with helping us to colour match for furnishings already purchased ....excellent friendly people who made the whole process easy and flawless thankyou so much ....

15 de abril de 2025
logotipo da Bensons For Beds - Leicester

Resposta da Bensons For Beds - Leicester

Thank you for the kind review! Our team is dedicated to helping you find the perfect color matches for your furnishings. We are glad we could make the process easy and flawless for you. Thank you for choosing us!

Avaliado com 5 de um total de 5 estrelas

Really great service

Really great service, delivered on time, delivery team really friendly and helpful

7 de abril de 2025
Avaliação não solicitada
logotipo da Bensons For Beds - Leicester

Resposta da Bensons For Beds - Leicester

We're thrilled to hear you had a positive experience with our service! We strive to provide efficient and friendly delivery every time. Thank you for choosing us! 🚚😊 #CustomerSatisfaction #FastDelivery #FriendlyTeam

Avaliado com 5 de um total de 5 estrelas
logotipo da Bensons For Beds - Leicester

Resposta da Bensons For Beds - Leicester

We appreciate your feedback and are happy you found our service professional and efficient. Thank you for choosing us; it means a lot to us. Take care, Megan at Customer Care

Avaliado com 5 de um total de 5 estrelas

From walking into the shop

From walking into the shop, Benson for Beds have been excellent. Lots of buying advice and assistance if you need it -we did! Updates on delivery, options to change delivery date and easy to use website plus on the day text messages and phone call all as promised. Delivery guys also excellent, customer service at its best!

28 de março de 2025
Avaliação não solicitada
logotipo da Bensons For Beds - Leicester

Resposta da Bensons For Beds - Leicester

We're happy to hear that you had such a positive experience with our service, from the buying advice to the delivery. It's great to know our updates and delivery service met your expectations. Thank you, Megan at Customer Care

Avaliado com 5 de um total de 5 estrelas

Karen is a very personable staff member…

Karen is a very personable staff member who was extremely helpful without exerting any pressure. As a result our purchase was straight forward and stressless.

19 de março de 2025
logotipo da Bensons For Beds - Leicester

Resposta da Bensons For Beds - Leicester

We appreciate you sharing your experience! We're happy to hear that our staff made your purchase straightforward and stress-free with their helpful, personable approach. Take care, Megan at Customer Care

Avaliado com 2 de um total de 5 estrelas

Delivery took far too long

The bed took far too long to be delivered.
It was ordered on 5th January. The first delivery date (17th February) was cancelled and was finally delivered on 18th March. The plug/cable for the integrated light was missing too although this was delivered 48hrs later.

18 de março de 2025
Avaliação não solicitada
logotipo da Bensons For Beds - Leicester

Resposta da Bensons For Beds - Leicester

We regret the extended delivery time and missing cable. Thank you for your patience with allowing us to resolve this for you Nigel. We hope to make it up to you in the future. Thank you for your feedback, Megan at Customer Care

Avaliado com 5 de um total de 5 estrelas

Amazing Customer Service

After my husband bought our previous mattress without consulting me or letting me try it out (best intentions, but worst mattress ever), I insisted that we would both go together mattress shopping this time to ensure we had a comfortable bed that we both enjoyed.
We went to Benson for Beds in Fosse Park Leicester as I had done some research online and was rather taken with the iGel range. We were greeted by the lovely Abdul who had the perfect balance of being present and informative, without hovering or being pushy. He very patiently let us try the iGel range out as well as trying them against some similar brands for comparison. We settled on the iGel 3000 as it felt perfect.
Abdul was friendly, engaging and took the time to answer my many questions. The sales process was easy and he talked us through everything that was included, delivery, aftercare and maintenance. He was a star. Our daughter’s mattress needs renewing soon, so we will most definitely be returning.
Our mattress arrived today and the delivery drivers were also lovely. They put the new mattress upstairs and removed our old one. They gave us some tips for letting the mattress settle before use.
We are very impressed by Bensons. The customer service is fantastic and fingers crossed our mattress is going to be fantastic too.

20 de fevereiro de 2025
Avaliação não solicitada
logotipo da Bensons For Beds - Leicester

Resposta da Bensons For Beds - Leicester

We're so happy to hear that you had a positive experience in our Fosse Park Leicester store and that you found the perfect iGel mattress. We appreciate your kind words regarding the service you received and the delivery. We look forward to seeing you again when you need a new mattress for your daughter, Megan at Customer Care

Avaliado com 5 de um total de 5 estrelas

Very knowledgeable staff…

Very knowledgeable staff and great customer service.

15 de março de 2025
logotipo da Bensons For Beds - Leicester

Resposta da Bensons For Beds - Leicester

We appreciate your feedback! We're so glad you experienced great customer service and knowledgeable staff. Thank you, Megan at Customer Care

Avaliado com 5 de um total de 5 estrelas

Great selection of high quality beds.

Great help and advice received from a knowledgeable and helpful experienced member of staff. All beds are made to a high standard and I had no hesitation in ordering a king sized bed with confidence.

1 de março de 2025
logotipo da Bensons For Beds - Leicester

Resposta da Bensons For Beds - Leicester

We appreciate you sharing your experience. We're happy to hear that our staff's expertise and assistance gave you the confidence to order a king-sized bed. We are grateful for your order, Megan at Customer Care

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