Choosing a mattress in store was easy, agreed delivery date and time was met, and follow-up aftercare text was much appreciated. Job well done.
Localização
Trocar localizaçãoUnit 3d Mostyn Champneys Retail Park, Park Mostyn Broadway, LL30 1RY Llandudno, North Wales, GB
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Veja o que dizem as avaliações
Victoria was absolutely fantastic! She was friendly, helpful and knowledgeable, making the whole process of buying my bed so easy and enjoyable. Nothing was too much trouble, and her excellent custome... Ver mais
A empresa respondeu
The company took cash as payment for the items with walk in installments without any hassle at all.Great friendly and helpful staff,with fault free service from the purchase through to the delivery.Hi... Ver mais
A empresa respondeu
The delivery men were excellent. They delivered on time and brought them both to different bedrooms after carrying them down many steps to our house. The shop assistant too was exceptional. Thank you... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Bensons For Beds - Llandudno226
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contato
Unit 3d Mostyn Champneys Retail Park, Park Mostyn Broadway, LL30 1RY, Llandudno, North Wales, Reino Unido
- 1492874821
4,8
Excelente
492 avaliações
Pede aos clientes que avaliem
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Choosing a mattress in store was easy
Choosing a mattress in store was easy, agreed delivery date and time was met, and follow-up aftercare text was much appreciated. Job well done.
2 de novembro de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Knowledgeable friendly staff listened…
Knowledgeable friendly staff listened to what we wanted and not pushing for a sale
29 de outubro de 2026
Resposta da Bensons For Beds - Llandudno226
Thank you for your kind words! We're thrilled to hear that our staff provided you with the attentive service you deserve. Our goal is to understand your needs and help you find the perfect solution without any pressure. We appreciate your support and look forward to serving you again!
Resposta da Bensons For Beds - Llandudno226
Thank you for your kind words! We're thrilled to hear that our sales staff was helpful and that your bed arrived on time. We appreciate your support and look forward to serving you again in the future!
Resposta da Bensons For Beds - Llandudno226
Thank you for your wonderful review! We're thrilled to hear that you enjoyed our value, service, and prompt delivery. Your satisfaction is our top priority, and we look forward to serving you again soon!
Very good experience in the showroom
Very good experience in the showroom, friendly knowledgeable salesman. Communication throughout was excellent. Deliver arrived bang on time and the delivery men’s were fantastic!
Product is perfect, thanks to a lot of advice from salesman.
24 de outubro de 2026
Resposta da Bensons For Beds - Llandudno226
Thank you for your wonderful review! We are thrilled to hear that you had such a positive experience from your time in our showroom to the final delivery. It is fantastic to know that our team provided helpful advice to ensure you found the perfect product, and that our delivery crew arrived promptly and provided excellent service. We truly appreciate your feedback and hope you enjoy your new purchase!
Team Bensons
Cash is king
The company took cash as payment for the items with walk in installments without any hassle at all.Great friendly and helpful staff,with fault free service from the purchase through to the delivery.Highly recommended.
22 de outubro de 2026
Resposta da Bensons For Beds - Llandudno226
Thank you for your wonderful review! We are thrilled to hear that our flexible payment options made your purchase hassle-free. It is fantastic to know that our friendly team provided helpful support and a seamless, fault-free service from the moment you ordered right through to your delivery. Your high recommendation means the world to us, and we look forward to welcoming you back in the future!
Team Bensons
The experience from Stephanie in…
The experience from Stephanie in demonstrating the variety of mattresses and beds was very valuable in us choosing the right style…
18 de outubro de 2026
Resposta da Bensons For Beds - Llandudno226
Thank you for your wonderful feedback! We are thrilled to hear that the demonstration of our different beds and mattresses was so helpful in guiding you to the perfect choice. Your satisfaction is our top priority, and we appreciate your support. We look forward to serving you again in the future!
Team Bensons
Restful experience
It is always unfortunate when a product fails in the early years of ownership, what separates the best companies from the rest is how they deal with it. Bensons for Beds have honoured the warranty for our otoman bed and delivered to us a newly manufactured replacement. I have to give credit to the Llandudno store for their assistance and reassurance during this process. Customer services kept us updated regarding the manufacturing timescale and delivery. We had many updates from the company and, crucially from the delivery driver on the day before and during his journey to prepare us for their arrival. The delivery team were excellent, respectful, tidy and very efficient. Highly recommended.
16 de outubro de 2026
Resposta da Bensons For Beds - Llandudno226
We are so pleased to hear that we could swiftly resolve the issue with your ottoman bed under warranty. It is wonderful to know that our store team provided reassuring support, and that you were kept well-informed by our customer service and delivery teams. We truly appreciate your kind words about the professionalism and efficiency of our delivery drivers, and we are delighted to have made this a positive experience for you.
Team Bensons
We had no problem with anything at your…
We had no problem with anything at your Llandudno store. Staff looked after us. We purchased 3 mattresses (1 double and two single). They were delivered when they said they were going to be and there was no issues with the delivery men.
16 de outubro de 2026
Resposta da Bensons For Beds - Llandudno226
Thank you for your wonderful review! We're thrilled to hear that our team took great care of you and that your mattress delivery went smoothly. We appreciate your business and look forward to serving you again in the future!
The delivery men were excellent
The delivery men were excellent. They delivered on time and brought them both to different bedrooms after carrying them down many steps to our house. The shop assistant too was exceptional. Thank you
12 de outubro de 2026
Resposta da Bensons For Beds - Llandudno226
Thank you for your wonderful feedback! We're thrilled to hear that our delivery team and shop assistant provided you with excellent service. Your satisfaction is our priority, and we appreciate your support. We look forward to serving you again!
Victoria in Llandudno was absolutely fantastic
Victoria was absolutely fantastic! She was friendly, helpful and knowledgeable, making the whole process of buying my bed so easy and enjoyable. Nothing was too much trouble, and her excellent customer service really stood out. Thank you, Victoria, for all your help. Can’t wait for my new bed to arrive. I even went next door to the competitor and there service did not match.
13 de outubro de 2026
Resposta da Bensons For Beds - Llandudno226
Thank you for your wonderful feedback! We're thrilled to hear that Victoria provided you with such excellent service. We strive to make every experience enjoyable, and it's great to know we succeeded. We can't wait for you to enjoy your new bed! Your support means a lot to us.
Just Not Good Enough
We bought our new mattress from the Llandudno store to be delivered when we got home from our holidays. Everything was going ok till delivery day. Two young men came and took our old one away which we had put conveniently in the hallway. The new one was literally dragged through the main building, actually dragging on the door lock and handles, the same through the font and bedroom doors. The plastic bag ripped on the handle, how the mattress didn’t get damaged is beyond me. 2 men going at 100mph just to bring a mattress in wasn’t acceptable, no care, no communication, nothing, just sign here and off they went.
I held the door open for them to avoid any accidents, but he wasn’t playing, it was an awful experience.
It was the rushing and poor customer skills we were annoyed at.
I expected better, please and thank you are forgotten words today, manners cost nothing. Them 2 lads need training in customer ethics and learn customer care and manners.
11 de outubro de 2026
Resposta da Bensons For Beds - Llandudno226
Thank you for sharing your feedback with us Stephen. We are truly sorry to hear about your experience on delivery day and that the conduct and rushed attitude of the delivery team fell so far below the respectful, careful service we aim to provide. Your comments regarding the lack of care for your home and the poor customer service have been noted and will be passed along to the relevant management teams to ensure this is addressed and proper retraining is provided.
Thank you,
Megan | Customer Care Specialist
Staff were lovely and efficient
Staff were lovely and efficient. Offered lots of advice without being pushy. I had to change delivery dates and when I called them they were polite and changed it quickly with no problems.
6 de outubro de 2026
Resposta da Bensons For Beds - Llandudno226
Thank you for your wonderful feedback! We're thrilled to hear that our staff provided you with helpful advice and made your delivery changes easy. Your satisfaction is our priority, and we appreciate your kind words. We look forward to serving you again!
Craig was excellent
Craig was excellent. He was very patient, informative, and reassuring. He was very knowledgeable and incredibly helpful. I had no idea what I wanted, walking in, but I left with confidence in my purchase, thanks to Craig.
The delivery team were also great in communication and were very punctual, they were helpful with delivery and after a week of my new mattress I can certainly say I’m certainly very happy with my experience from start to finish and would highly recommend!
4 de outubro de 2026
Resposta da Bensons For Beds - Llandudno226
Thank you for your wonderful review! We're thrilled to hear that Craig provided you with such excellent service and that our delivery team met your expectations. Your satisfaction is our priority, and we appreciate your recommendation. Enjoy your new mattress!
Extremely helpful and knowledgable…
Extremely helpful and knowledgable salesperson. Not pushy just recommended certain mattresses to suit our needs, explained the differences between each one and then left us to go between them to make our decision.
1 de setembro de 2026
Resposta da Bensons For Beds - Llandudno226
Thank you for your wonderful feedback! We're thrilled to hear that our salesperson provided you with the assistance you needed without being pushy. Our goal is to help you find the perfect mattress. We appreciate your support and hope you enjoy your new purchase!
Resposta da Bensons For Beds - Llandudno226
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our team. Our goal is to provide helpful advice without any pressure. We appreciate your support and look forward to serving you again!
Great experience,hopefully the bed we…review
Great experience,hopefully the bed we chose will be great too
28 de setembro de 2026
Resposta da Bensons For Beds - Llandudno226
Thank you for your kind words! We're thrilled to hear you had a great experience with us. We are confident that the bed you chose will exceed your expectations. If you have any questions or need assistance, feel free to reach out. Enjoy your new bed!
Steph was very knowledgeable and showed…
Steph was very knowledgeable and showed us the test bed to try to find out our comfort preference before we made our choice.
26 de setembro de 2026
Resposta da Bensons For Beds - Llandudno226
Thank you for your kind words! We're thrilled to hear that Steph was able to assist you in finding the perfect fit. Our goal is to ensure every customer feels comfortable and informed. We appreciate your feedback and look forward to serving you again!
Extremely helpful
Extremely helpful, informative and patient. Explained everything and no pressure.
30 de setembro de 2026
Resposta da Bensons For Beds - Llandudno226
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us! Our team is dedicated to providing exceptional service and we truly appreciate your feedback. We look forward to seeing you again soon! Your satisfaction means the world to us! We’re delighted you found our team helpful and informative! Your experience is our priority, and we can’t wait to assist you again soon! Thanks for spreading the positivity! 😊
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