The whole experience was a positive one Luton branch. We were able to walk around the store without being bombarded by sales reps. We asked loads of questions before coming to a decision. The deliver... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit 4 Hatters Way Retail Park, Chaul End Lane, LU4 8FD Luton, Bedfordshire, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Lovely atmosphere with friendly staff that are there when you need them. it's got a good selection and really enjoyed the experience because it wasn't a hassle it makes all the difference thanks eve... Ver mais
I've just collected my order today 5/04/25, to my disappointment I've just discovered that the Mattress was refurbished, this was not mentioned at the time of purchase, the assumption given was tha... Ver mais
A empresa respondeu
The luton store from management to all staff were extremely kind , I had a certain budget and terminally ill husband. They made sure from explaining the products price and delivery was all handled smo... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Bensons For Beds - Luton222
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contato
Unit 4 Hatters Way Retail Park, Chaul End Lane, LU4 8FD, Luton, Bedfordshire, Reino Unido
- 1582507626
4,9
Excelente
400 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Flawless from start to finish
Whole process from start to finish was flawless. In the shop Stephen was patient, knowledgeable, had an very amazing mattress device that helped assess what type of mattress we needed. Found the perfect igel mattress that has been like sleeping of clouds since we've had it. We've used benson for 3 beds so far. Delivery came on the day it projected from the start. The time slot was accurate, we had a phone call 30 minutes before. The crew assembled the bed. They were a very polite and comical duo. Super king full size headboard went up the stairs with no issues, along with the other parts. Assembled very well. Took away the packaging, care instructions were well explained. Can't fault any part of the process. I've never slept better in my life. My back is healing and the matress has helped us both settle before bed with no arguing. What a fabulous bed, its an instant calming device.
31 de agosto de 2026
Resposta da Bensons For Beds - Luton222
Thank you for your fantastic review! We're thrilled to hear about your flawless experience with us and that you're enjoying your new igel mattress. It's great to know that our team made the process smooth and that the mattress is helping you sleep better. We appreciate your support and look forward to serving you again!
Great customer service !
20 de setembro de 2026
Resposta da Bensons For Beds - Luton222
Thank you for your kind words! We're thrilled to hear you had a great experience with our customer service. Our team works hard to ensure every customer feels valued. We look forward to serving you again soon!
Benson beds luton
As soon as we stepped in benson for beds was made to feel comfortable the staff was so friendly and helpful we got to test all mattresses before becoming to our decision and the bed we brought was just perfect and exactly what we was looking for keep up the good work
Kindest regards
22 de setembro de 2026
Resposta da Bensons For Beds - Luton222
We're so pleased to hear that you felt comfortable and that our staff were friendly and helpful during your visit. It's wonderful that you were able to test all the mattresses and find the perfect bed. Thank you for your kind words!
Team Bensons
Staff very helpful knowledgeable…
Staff very helpful knowledgeable straight forward experience
18 de setembro de 2026
Resposta da Bensons For Beds - Luton222
Thank you for your wonderful review! We're so pleased to hear that you found our staff helpful and knowledgeable, and that you had a straightforward experience with us. We truly appreciate your positive feedback!
Team Bensons
Great staff
Great staff, Steven helped us find the right mattresses. Couldn’t recommend him enough. Not pushy at all.
15 de setembro de 2026
Resposta da Bensons For Beds - Luton222
Thank you for your wonderful review! We're thrilled to hear that Steven provided you with excellent service and helped you find the perfect mattress. Our team strives to create a comfortable shopping experience, and your recommendation means a lot to us. We hope you enjoy your new mattress!
Shameela was very helpful
Our sales assistant Shameela was very helpful & supportive with my purchase of my new bed. Very happy & satisfied.
11 de setembro de 2026
Resposta da Bensons For Beds - Luton222
Thank you for your wonderful review! We're delighted to hear that our sales assistant was so helpful and supportive with your new bed purchase. It's wonderful to know you are very happy and satisfied.
Team Bensons
The staff at Bensons for Beds were…
The staff at Bensons for Beds were extremely helpful with my final decision on buying the bed. I would like to say a special thankyou to Patrycja for her helpfulness. I was kept informed throughout the whole process of the bed being made. The delivery service was excellent too.
3 de setembro de 2026
Resposta da Bensons For Beds - Luton222
Thank you for your wonderful review! We're thrilled to hear that Patrycja and our team provided you with excellent service and kept you informed. It's great to know you had a positive experience with your bed purchase and delivery. We appreciate your support and hope you enjoy your new bed!
Very nice experience
Very nice experience, very friendly and professional. I bought all my beds and mattresses from there. I really recommend.
5 de setembro de 2026
Resposta da Bensons For Beds - Luton222
Hi Ciprian,
Thank you for your wonderful review! 😊
We're delighted to hear that you've had such a positive experience with us and that you've chosen us for all your beds and mattresses. That's a huge compliment for us!
It's great to know that you found our team friendly, professional, and helpful throughout your visits. Thank you also for your recommendation. It means the world to us and helps other customers shop with confidence.
Wishing you many years of comfort and restful sleep ahead,
Megan | Customer Care Specialist
The staff was very informative
The staff was very informative, asked what type of bed we were after, and also a great variety of mattresses.
4 de setembro de 2026
Resposta da Bensons For Beds - Luton222
Thank you for your wonderful review! We're thrilled to hear that our staff was helpful and that you enjoyed our variety of mattresses. We strive to provide the best service and products for our customers. We hope to see you again soon!
Great service from the beginning when…
Great service from the beginning when entering the store to the delivery. The team took care when delivering and assembling and the bed is brilliant.
1 de setembro de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Luton222
We're delighted to hear that you received great service from the moment you entered the store right through to delivery! It's fantastic to know our team took such care when delivering and assembling your new bed, and we're thrilled that you're so pleased with it. Thank you for taking the time to share your experience with us.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
We had our bed delivered and put…
We had our bed delivered and put together by Janis and Carlos, they were great, cleaned up after themselves, polite and well mannered, bed is brilliant too and so nice to have it made up and all rubbish taken away, thanks guys
17 de agosto de 2026
Resposta da Bensons For Beds - Luton222
Thank you for your wonderful feedback! We're thrilled to hear that Janis and Carlos provided excellent service and that you're enjoying your new bed. We appreciate your support and hope you have many restful nights ahead!
Went to the Luton store two weeks ago…
Went to the Luton store two weeks ago and looked at a sofa bed that Hassan helped with showing me what it was like and others.
He also offered to take off delivery.
I came back 2 weeks later and bought the bed and he honoured what he said and took off the delivery. Thank you Hassan. Very polite and helpful person
29 de agosto de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Luton222
Thank you for your wonderful review! We're thrilled to hear about your positive experience with Hassan. He truly goes above and beyond for our customers. Enjoy your new sofa bed, and we look forward to welcoming you back soon!
Resposta da Bensons For Beds - Luton222
We are so pleased to hear that you experienced great service. Thank you for sharing your positive feedback with us!
Team Bensons
Once again very pleased with my second…
Once again very pleased with my second bed purchased at benson beds in Luton. Manager Stephen was very professional and helpful.
21 de agosto de 2026
Resposta da Bensons For Beds - Luton222
Hi Shimul,
Thank you for your wonderful feedback! 😊 We're delighted to hear that you're so pleased with your second bed purchase from Bensons. It's especially great to know that Stephen, the Store Manager in Luton, provided such professional and helpful service throughout your visit.
We'll be sure to pass on your kind words to Stephen and the team. Thank you for your continued loyalty, and we hope you enjoy your new bed for many years to come,
Megan | Customer Care Specialist🛏️
Fantastic deals
Fantastic deals, I was asking so many questions and need a lot of different figures and they done it every time. Very helpful and kind.
18 de agosto de 2026
Resposta da Bensons For Beds - Luton222
We're so pleased to hear that you found our deals fantastic and that our team was very helpful and kind in answering all your questions. Thank you for your wonderful feedback!
Team Bensons
My experience with the staff was…
My experience with the staff was amazing. Answering all questions with smiles and giving relevant informations that guided our decisions
15 de agosto de 2026
Resposta da Bensons For Beds - Luton222
Thank you for your wonderful review! 😊 We're delighted to hear that our team made your experience such a positive one. It's fantastic to know that all your questions were answered with a smile and that the information and advice provided helped guide your decision. Helping our customers choose the right products with confidence is exactly what we strive for. Thank you for choosing Bensons for Beds, and we hope you enjoy your new purchase,
Megan | Customer Care Specialist⭐
Amazing amd helpful staff
Good quality bed and mattress.
Staff is amazing very helpful
18 de agosto de 2026
Resposta da Bensons For Beds - Luton222
We're so pleased to hear that you are happy with the quality of your new bed and mattress. It's wonderful to know that our staff were amazing and very helpful! Thank you for your fantastic feedback.
Team Bensons
Shameela greeted us
Shameela greeted us , gave us an overview of the products , and then left us to have a good look around on our own . When we had selected what we wanted ,the transaction was very smooth . Shameela is a great example of how to give excellent customer service.
14 de agosto de 2026
Resposta da Bensons For Beds - Luton222
Thank you for your wonderful review! We're thrilled to hear that our team provided you with an excellent overview of our products and allowed you the space to browse comfortably. We're also delighted that your transaction was smooth and that you experienced excellent customer service.
Team Bensons
ALLROUND NO NONSENSE JUST WHAT I NEEDED
ALLROUND NO NONSENSE JUST WHAT I NEEDED
SALES EXCELLENT
DELIVERY EVEN BETTER (THANK YOU DAVE AND TERRY)
13 de agosto de 2026
Resposta da Bensons For Beds - Luton222
We're delighted to hear that you found our sales excellent and our delivery even better! It's wonderful to know we provided exactly what you needed. Thank you for your fantastic feedback!
Team Bensons
Resposta da Bensons For Beds - Luton222
We are so pleased to hear that our team member was very helpful and knowledgeable. We truly appreciate your kind words and positive feedback!
Team Bensons
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.