We had a great experience. The lady was lovely, informative and helpful. I like to browse in my own time with-out any pressure and I was given the space to do this. I would certainly recommend.
Localização
Trocar localizaçãoUnit 4a Northwich Retail Park, CW9 5LY Cheshire, Cheshire, GB
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Veja o que dizem as avaliações
The Manageress at Northwich (Sarah) was wonderful sales assistant. Kind, patient and clearly explained each bed. Followed by the step by step o% loan purchasing. Received helpful free bedding items i... Ver mais
A empresa respondeu
Visited Benson Northwich on the off chance that they may have a signal mattress I could purchase & take home instantly, which they did which was a huge relief as I was struggling to find a supplier. B... Ver mais
A empresa respondeu
The people serving in the store were very helpful and supportive during the selection and purchase of the bed. This was the second occasion I’ve purchased a bed from Benson’s for beds.
A empresa respondeu
Detalhes da empresa
Sobre Bensons For Beds - Northwich600
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contato
Unit 4a Northwich Retail Park, CW9 5LY, Cheshire, Cheshire, Reino Unido
- 1606352657
4,6
Excelente
308 avaliações
Pede aos clientes que avaliem
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We had a great experience
We had a great experience. The lady was lovely, informative and helpful. I like to browse in my own time with-out any pressure and I was given the space to do this. I would certainly recommend.
25 de julho de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
The store manager explained everything…
The store manager explained everything in detail
20 de julho de 2026
Resposta da Bensons For Beds - Northwich600
We're so pleased to hear that our store manager provided such a detailed explanation. Thank you for sharing your positive feedback!
Team Bensons
Friendly service
20 de julho de 2026
Resposta da Bensons For Beds - Northwich600
We are so pleased to hear that you experienced great service and found our staff to be wonderful. Thank you for your kind feedback!
Thank you for your positive review - Lauryn at Customer Care
Staff were extremely helpful and…
Staff were extremely helpful and knowledgeable with all the items I wanted to buy
16 de julho de 2026
Resposta da Bensons For Beds - Northwich600
We're so pleased to hear that our staff were extremely helpful and knowledgeable regarding the items you were interested in. Thank you for your kind feedback!
Great experience great quality
A great service and pleasant staff, i am now having a great nights sleep
9 de julho de 2026
Resposta da Bensons For Beds - Northwich600
We're so pleased to hear you received great service and found our staff pleasant. It's wonderful to know you're now enjoying a great night's sleep!
Very poor
Upon ordering i found bits of information not explained and consequently losing first delivery spot. After that issue I found northwith store and delivery team at northwich incredibly poor lacking customer focus/empathy hugely spoiling the experience. It felt very disjointed between areas within bensons and the employees I spoke to did not represent any sort of customer focus displaying no empathy or focus to either us as the customer or bensons as their employer
4 de junho de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Northwich600
Thank you for taking the time to share your feedback. We are very sorry to hear about the issues you experienced with your order and the subsequent delivery. We understand how frustrating it must have been to lose your initial delivery slot due to unclear information.
We are particularly concerned to hear about your experience with our store and delivery team in Northwich. It is clear that we fell short in providing the customer focus and empathy we strive for, and we sincerely apologize for the disjointed experience and the lack of support you felt. Your comments have been shared with the relevant teams for immediate review and action.
Great service
The people serving in the store were very helpful and supportive during the selection and purchase of the bed. This was the second occasion I’ve purchased a bed from Benson’s for beds.
10 de julho de 2026
Resposta da Bensons For Beds - Northwich600
We're so pleased to hear that our team was very helpful and supportive during your bed selection and purchase. It's wonderful to know you've chosen us for your second bed!
Friendly and quick service
Easy and friendly service from the shop to being delivered .
25 de junho de 2026
Resposta da Bensons For Beds - Northwich600
We're so pleased your service was easy and friendly. Thank you!
Team Bensons
Well organised good all round service…
Well organised good all round service Good communication.very informative on products
11 de junho de 2026
Resposta da Bensons For Beds - Northwich600
We're so pleased you found our service well-organised and informative. Thank you for your kind feedback!
Team Bensons
Lady helping us was very helpful and…
Lady helping us was very helpful and thorough. Some challenges with the systems you use which if improved will help your people immensely
2 de junho de 2026
Resposta da Bensons For Beds - Northwich600
Thank you for your feedback — We are really pleased to hear our colleague was so helpful and thorough during your visit.
We appreciate your comments regarding our systems and will be sure to pass this feedback on to the relevant team, as improvements here can make a big difference.
Very helpful and informative staff
Very helpful and informative staff. Straightforward ordering process
31 de maio de 2026
Resposta da Bensons For Beds - Northwich600
We're so pleased our staff was helpful and our ordering process was straightforward. Thank you for your kind feedback!
Team Bensons
Excellent service
Excellent service , very helpful , bed delivered and set up, will definitely be using them again
Lady in store at Northwich , very helpful and delivery guys also were excellent
29 de maio de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Northwich600
We're so pleased you received excellent service and found our team very helpful. We're glad your bed was delivered and set up perfectly. Thank you for your kind feedback!
Team Bensons
The staff were very helpful and patient.
25 de maio de 2026
Resposta da Bensons For Beds - Northwich600
We're so pleased you found our team helpful and patient. We appreciate your feedback!
Team Bensons
They where very helpful in the shop
They where very helpful in the shop, and went through all the options when buying the bed.
16 de maio de 2026
Resposta da Bensons For Beds - Northwich600
We're so glad our team provided helpful assistance and guided you through all the options!
Team Bensons
Great Experience
Fantastic service from instore advice to delivery the service was second to none. The staff were friendly and helpful.
Overall a great customer experience
20 de maio de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Northwich600
We are so pleased to hear you received fantastic service and had a great customer experience. Thank you for your kind words!
Team Bensons - Jess
Bought a mattress from the store in…
Bought a mattress from the store in Northwich and the customer service is great! Brandon was good and he let us test out all the mattresses and was helpful in us choosing the right mattress for us. The mattress is great for us and wasn’t too costly! Love it after months of horrible nights of sleep can finally be well rested
18 de maio de 2026
Resposta da Bensons For Beds - Northwich600
We're so glad to hear about your positive experience at our Northwich store! It's wonderful that our team helped you find the perfect mattress and that you're now enjoying restful nights. Thank you for sharing your feedback!
Team Bensons - Jess
We visited the Northwich store
We visited the Northwich store. Sarah was lovely and helped us to work out exactly what type of mattress we needed. She gave us plenty of time to try all options out - very helpful! Just waiting for our new bed to be delivered now.
10 de maio de 2026
Resposta da Bensons For Beds - Northwich600
We're delighted to hear about your positive experience at our store! It's wonderful that our colleague provided such helpful guidance, giving you ample time to find the perfect mattress. We hope you enjoy your new bed!
Team Bensons - Jess
Quick friendly service
Quick friendly service , good value.
Delivered on time .
Chest of drawers wasn’t easy to assemble.
10 de maio de 2026
Resposta da Bensons For Beds - Northwich600
We're happy to hear that you found our service quick and friendly and appreciated the value and timely delivery. We'll review the chest of drawers assembly.
Team Bensons
Part 2 : Lack of accountability. Missing items and poor service—disappointing post-delivery experience.
Part 2 : Impressively, they have failed to delivery the missing item on the second attempt. The call centre team continues to demonstrate poor customer care, remaining completely unbothered and unhelpful.
Once again, I find myself chasing this business for a resolution after spending over 3k. CS reps refuse to provide any support at all if they have to deviate from their process or script.
At this point, I would actively and loudly discourage anyone from utilising this company, as they are cowboys.
1 de maio de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Northwich600
We regret to hear about the missing TV and the unsatisfactory customer care you experienced. We appreciate you bringing this to our attention. We'll investigate the delivery issue and address the concerns about our support team's handling of your case.
Team Bensons
Excellent service
We purchased a King Divan today from Bensons for Beds in Northwich, Cheshire. The Sales Assistant was Lewis who was friendly, professional, and very helpful with our selection. If we need an additional bed in the future, we would not hesitate in visiting the store again.
15 de abril de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Northwich600
Really appreciate your feedback! It’s great to hear Lewis made your experience such a positive one — we’ll be sure to pass this on to him.
Hope to see you again in the future,
Megan | Customer Care Specialist🌟
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