In Store - We thoroughly enjoyed trying out the new mattresses as a family in store. Our rep kindly provided colouring pencils and pages to entertain our children whilst finalising the order. The... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit C Coypool Road, Marsh Mills, PL7 4TB Plymouth, Devon, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
From shop floor to delivery, then sleep. Superb service and even better quality! We were going to shop around but as soon as we laid on the bed we decided on, that was it 🤣 . My particular positive w... Ver mais
A empresa respondeu
Was left to brows and the salesperson only stepped in when invited, he answered all questions without prejudice, and sorted out the order without any fuss.
A empresa respondeu
We visited the Plymouth branch twice before making a final visit and decision, staff were all very happy, friendly and didn't push us for a sale. Going through our sale and delivery went easy and very... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Bensons For Beds - Plymouth748
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contato
Unit C Coypool Road, Marsh Mills, PL7 4TB, Plymouth, Devon, Reino Unido
- 1752336707
4,8
Excelente
410 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Gavin who served us was very helpful in…
Gavin who served us was very helpful in identifying our needs and gave us several alternatives to try once we had decided he made the buying process very easy and made the necessary arrangements for the old mattress to be taken away
3 de maio de 2026
Resposta da Bensons For Beds - Plymouth748
Thank you! 😊 Gavin will be delighted to hear this—great advice, plenty of choice, and an easy buying journey (with old mattress taken care of too!). Enjoy your new bed! 🛏️✨
Great service from start to finish
Great service from start to finish. Staff very polite and helpful. I changed my order a couple of days later and the manager was quick to return my call , was very helpful with excellent customer service.
We had the assembly service ( two ottoman beds) and the guys were great. Driver was a bit miserable but the other guy was lovely.
I would definitely recommend Bensons for beds 😀
30 de abril de 2026
Resposta da Bensons For Beds - Plymouth748
We're happy to hear about the great service you received, from the helpful staff to the accommodating manager. It's great the assembly guys were so good. We appreciate your recommendation!
Team Bensons
Very helpful staff and the delivery…
Very helpful staff and the delivery people were very polite and helpful
2 de maio de 2026
Resposta da Bensons For Beds - Plymouth748
We appreciate your lovely feedback! It's great to hear our staff and delivery people were so polite and helpful. Thanks for sharing!
Team Bensons
Very professional from start to finish.
Lots of products to choose from, plenty of information given and no pressure sales.
Excellent staff service and delivery notification process - no issues regarding condition/quality whatsoever with product supplied.
27 de abril de 2026
Resposta da Bensons For Beds - Plymouth748
Thank you for your great feedback! We’re delighted you enjoyed the range, the no‑pressure service, and smooth delivery 😊
Resposta da Bensons For Beds - Plymouth748
Thank you! 😊 We’re really glad you were happy with the service — it’s much appreciated. 🌟
helpful service, good variety of beds and mattresses
helpful but not pushy service
27 de abril de 2026
Resposta da Bensons For Beds - Plymouth748
Thank you! 😊 We’re glad you appreciated our helpful, no‑pressure approach—just the way shopping should be.
Great service
Great service. Had a terrible experience and needed a bed quickly, received a great service.
24 de abril de 2026
Resposta da Bensons For Beds - Plymouth748
Thank you! 😊 We’re really glad we could help when you needed it most. Getting you sorted quickly and smoothly is exactly what we’re here for—sleep well! 🛏️✨
Mattress is lovely and delivery was…
Mattress is lovely and delivery was smooth.
Felt we were a little misled in the shop as was told 20% off everything but when we went to pay it apparently wasn’t on the Tempur mattresses and this was never mentioned.
Overall though we were pleased with our purchase
20 de abril de 2026
Resposta da Bensons For Beds - Plymouth748
Thank you for sharing your feedback! We’re so happy to hear you love your mattress and that delivery went smoothly. We’re really sorry for the confusion around the promotion on Tempur mattresses — that’s certainly not the experience we aim to give, and we appreciate you highlighting it. We’re glad overall you’re pleased with your purchase and hope you enjoy many comfy nights ahead!
Thank you for your positive review - Lauryn at Customer Care 💜
Fantastic service in store
Fantastic service in store, staff couldn't do enough to help. Look forward to receiving my bed!
17 de abril de 2026
Resposta da Bensons For Beds - Plymouth748
Thank you for your amazing review! Our team is dedicated to providing top-notch service and we're thrilled to hear you had a great experience. Can't wait for you to enjoy your new bed!
The mattress has dirt on the bottom…
The mattress was delivered with dirt on the bottom edge and a hole in it and the top of the mattress has pulling on it. Looks like a second hand mattress. £1000 for the mattress and that's what I received. Now waiting for a replacement.
13 de abril de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Plymouth748
We are very sorry the mattress arrived in poor condition. We appreciate you bringing this to our attention. We're arranging a replacement and appreciate your patience.
Team Bensons
really friendly
really friendly, knowledgeable staff who listened and didn't try to hard sell. Brilliant selection too
14 de abril de 2026
Resposta da Bensons For Beds - Plymouth748
We're so glad you found our staff friendly and knowledgeable, and appreciated the selection! We aim to listen and never pressure anyone. Thanks for the feedback!
Team Bensons
I’m pretty happy
I’m pretty happy
Shaun did his job. Wasn’t too pushy but was helpful.
Thank you.
6 de abril de 2026
Resposta da Bensons For Beds - Plymouth748
Michael Retallick,
We're happy to hear that you were satisfied with the service you received. We appreciate you taking the time to leave us this positive feedback.
Team Bensons - Jessica
We dealt with Shaun in the Plymouth…
We dealt with Shaun in the Plymouth Coypool store
Excellent communication helped explain each mattress we tried and how it would help our health conditions
Didn’t make us feel we needed to buy there and then explained all options
Really happy with the mattress we choose and how it would benefit us
Explained all the finance explaining each step and disadvantages and advantages to doing it this way
Done it in a excellent way
2 de abril de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Plymouth748
Thank you for the wonderful feedback! 😊 We’re delighted to hear Shaun at our Plymouth Coypool store provided such clear, thoughtful, and pressure‑free advice. It’s great to know he took the time to explain how each mattress could support your health needs and guided you through all the options and finance details so clearly. We’re really pleased you’re happy with your choice—excellent service done the right way!
Sleep well,
Megan | Customer Care Specialist🛏️
Be very careful with the 40 night…
Be very careful with the 40 night comfort guarantee, they want to charge us £800 plus the difference in cost between mattresses! Ended up buying another new mattress elsewhere, less than a month after buying the bed from Bensons! They calculate on the ENTIRE bed cost AT FULL PRICE instead of the discounted price!
I wouldn't use them again or recommend to anyone personally.
31 de março de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Plymouth748
We appreciate you bringing this to our attention. We're sorry to hear about the issues you experienced with the comfort guarantee and the 10% charge involved. We'll review your feedback regarding the calculation and work to improve clarity on the charges.
Resposta da Bensons For Beds - Plymouth748
Thanks so much! Helpful and knowledgeable service is exactly what we aim for ✨
Your feedback means a lot to us — thank you for choosing us,
Megan | Customer Care Specialist✨
Resposta da Bensons For Beds - Plymouth748
Thanks for the excellent review Christine! We’re thrilled you had such a great experience — that’s exactly what we love to hear!
Sleep well,
Megan at Customer Care 😊
Resposta da Bensons For Beds - Plymouth748
Thank you so much Mrs Elias! We’re delighted to hear you received the best service. We really appreciate your kind word,
Megan at Customer Care! 😊✨
Resposta da Bensons For Beds - Plymouth748
Thank you for your feedback. I’m really sorry to hear the item arrived damaged, dirty, and not up to standard. I’m glad to confirm that this has now been fully resolved for you. If there’s anything more you need or if any other concerns arise, please don’t hesitate to get in touch — we’re here to help,
Megan at Customer Care
Wnew basee went in to look at bed base
We went in to look at bed base. Very good customer service. Bought one.
16 de março de 2026
Resposta da Bensons For Beds - Plymouth748
Thanks for the great feedback Mrs Mercier! We’re glad you received excellent customer service — and even happier you found the perfect bed base. Enjoy your new bed and sleep well,
Megan at Customer Care😴
Get service and staff
13 de março de 2026
Resposta da Bensons For Beds - Plymouth748
Great service and great staff — the perfect combo! ⭐ Thanks for the lovely feedback,
Megan at Customer Care
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.