It was a very pleasant and productive experience at the Poole store. I had little knowledge on beds and mattresses before going there but left better informed and with a grand bed and mattress... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit C8 Poole Retail Park, Poole Road, BH12 1DN Branksome, Poole, GB
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Veja o que dizem as avaliações
We were assisted in store by a member of staff named Ruben. He was courteous and knowledgeable and we were able to confidently select the item wr wished to buy.
A empresa respondeu
See Ruben at the Poole showroom. Good knowledge snd went through all the options explaining the differences of the products.
A empresa respondeu
Helpful and attentive staff instore. Nothing too much trouble, very patient, despite the card payment system not working, meaning they had to route it through another store. (Otherwise I would have... Ver mais
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Detalhes da empresa
Sobre Bensons For Beds - Poole692
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contato
Unit C8 Poole Retail Park, Poole Road, BH12 1DN, Branksome, Poole, Reino Unido
- 1202037271
4,9
Excelente
410 avaliações
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Our beds were delivered without castors…
Our beds were delivered without castors and headboard fixings causing massive disruption… we would like some form of compensation…
2 de abril de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Poole692
We regret the missing parts and disruption to your delivery Keith. As there are no order details attached however we hope that this is now resolved. If you do need support, please follow the link: https://www.bensonsforbeds.co.uk/contact-us/
We want to put this right for you,
Megan at Customer Care
Really great customer service
Really great customer service. The whole team were very friendly and helpful.
27 de março de 2025
Resposta da Bensons For Beds - Poole692
We appreciate your positive feedback! We're happy to hear that our team was friendly and helpful. We value your custom and hope to see you again. Take care, Megan at Customer Care
Paul our sales assistant in the Poole…
Paul our sales assistant in the Poole branch was fantastic, courteous, funny, knowledgeable and took lots of time with us to help make our choice.
25 de março de 2025
Resposta da Bensons For Beds - Poole692
We appreciate you sharing your experience! We are so glad to hear that our sales assistant was helpful, taking the time to assist you in making your choice. Take care, Megan at Customer Care
I wanted to add some extra items to my…
I wanted to add some extra items to my existing order so phoned the branch & spoke to Paul as he had been super helpful before. Order updated & I paid online! Great service.
24 de março de 2025
Resposta da Bensons For Beds - Poole692
We're happy to hear that you had a positive experience with us! It's great that we could update your order and provide excellent service. Thank you for your kind feedback, Megan at Customer Care
Resposta da Bensons For Beds - Poole692
We appreciate your helpful and constructive feedback. Thank you for taking the time to share it with us, Megan at Customer Care
I have already submitted a review.
I have already submitted a review.
The outlet we placed our order with was excellent.
Staff very professional. All that you would hope, and expect from a professional organisation.
Great experience. Thank you.
13 de março de 2025
Resposta da Bensons For Beds - Poole692
We appreciate you taking the time to submit another review. We're happy to hear that the staff at the outlet provided a professional and great experience. Thank you for your support, Megan at Customer Care
Excellent in store assistance
I visited the Benson's Beds in Poole Dorset. The staff were extremely helpful and allowed me to try out a lot of beds before deciding on a particular mattress.
I placed my order via the website and had no problems in selecting the required mattress and placing the order.
10 de março de 2025
Resposta da Bensons For Beds - Poole692
We appreciate you visiting our Poole Dorset store. It's great to hear our staff were helpful and you found the perfect mattress. We're glad you had no issues ordering on our website. Thanks for your feedback, Megan at Customer care
Resposta da Bensons For Beds - Poole692
Thank you so much for your 5 star review Mrs Sandu. Thank you for choosing us, Megan at Customer Care
Staff were friendly & very helpful …
Staff were friendly & very helpful even after we went in late to choose a mattress
16 de janeiro de 2025
Resposta da Bensons For Beds - Poole692
We appreciate you taking the time to leave us a review. We are happy to hear that our staff was friendly and helpful, even when you came in late. Take care, Megan at Customer Care
Bensons Poole .. Best For Beds
We are delighted with our purchase of Hypnos zip and link mattresses from the Benson For Beds Poole branch. We'd visited a few local retailers but were very impressed with the service offered by the staff here. Our 'guide' Luca was particularly knowledgeable about the products we were interested in and helped immeasurably while we deliberated upon choice. The following day a first-class deal was enabled with the help of Store Manager Paul and after a shake of hands we left feeling very happy. A five week wait and with the mattresses now in-situ on our ottoman base, we absolutely would recommend this store. Thank you.
7 de janeiro de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Poole692
We're delighted you're happy with your Hypnos zip and link mattresses from our Poole branch. It's great to hear that our team offered such helpful service and that you would recommend our store. Thank you for your positive feedback, Megan at Customer Care
Buying a mattress and bedroom furniture from Bensons at Branksome, Poole..
Buying our mattress and bedroom furniture from Bensons For Beds at Branksome, Poole was a very good experience. The sales assistant Luca was very helpful and pleasant to deal with. He helped us through the choices and made things very clear and straightforward. Thank you Luca and Bensons.
11 de fevereiro de 2025
Resposta da Bensons For Beds - Poole692
We're happy to hear that your experience purchasing a mattress and bedroom furniture at our Branksome, Poole store was very good. We appreciate your kind words regarding the assistance provided. Thank you for choosing us, Megan at Customer Care
great knowledge of beds
The guy who served us had a great knowledge about beds and helped us pick the right one
4 de fevereiro de 2025
Resposta da Bensons For Beds - Poole692
We're happy to hear that our team member's expertise helped you choose the perfect bed. Thank you for sharing your positive experience with us, Megan at Customer Care
Delightful
The whole experience has been a delight. From buying the bed at the store in Poole, dealing with customer service to rearrange delivery multiple times, all the way through to the delivery team. Everyone has been a delight to deal with. Thank you.
29 de janeiro de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Poole692
We're happy to hear that your experience, from purchasing your bed in Poole to the delivery, was a delight. We appreciate you sharing your positive feedback regarding our team's service. Thank you, Megan at Customer Care
The staff were extremely helpful and…
The staff were extremely helpful and made every effort to ensure that I found the most comfortable mattress in my specific price range
A lovely clean and organised store!
13 de janeiro de 2025
Resposta da Bensons For Beds - Poole692
We appreciate your feedback! We're happy to hear that our staff were helpful in finding a comfortable mattress within your budget. We're also glad you appreciated our clean and organised store.
Take care, Megan at Customer Care
Timm was helpful and very…
Timm was helpful and very knowledgeable. Also not pushy which always put me off
6 de janeiro de 2025
Resposta da Bensons For Beds - Poole692
We're happy to hear that you found our team member helpful and knowledgeable! We appreciate your feedback about the non-pushy approach.
Take care,
Megan at Customer Care
The customer service was amazing
The customer service was amazing,
Leigh was really helpful and he follow us from the First moment we went to the shop,
He was updating us alwais time about every single question or doubt calling us
And making sure we where happy with any explanation
I will recommend that shop they really take good care of the customer
28 de novembro de 2024
Resposta da Bensons For Beds - Poole692
We appreciate your positive feedback! We're happy to hear that our customer service was amazing and that our team member was helpful and attentive. It's great to know you felt well-cared for. We value your recommendation, Megan at Customer Care
Very helpful and friendly staff
Very helpful and friendly staff, offering good advice and options on a range of mattresses.
No sales pressure.
Store layout was also nice.
27 de dezembro de 2024
Resposta da Bensons For Beds - Poole692
We appreciate you sharing your feedback! We're happy to hear that our staff were helpful and friendly, offering good advice without sales pressure. We're also glad you liked our store layout.
Take care, Megan at Customer Care
Benson
Helpful. Knowledgeable about the different sorts of Mattresses. Polite. Unrushed. Not pushy.
3 de janeiro de 2025
Resposta da Bensons For Beds - Poole692
We're happy to hear that our team was helpful, knowledgeable, polite, and not pushy while assisting you with our mattresses. Thank you for your positive feedback, Megan at Customer Care
We were looking for a Hypnos bed to try…
We were looking for a Hypnos bed to try out. Walked into the store and immediately seen by staff members who showed us the beds we were interested in. Staff member was Paul Lucas. He was very knowledgeable about the beds, polite and friendly.
31 de dezembro de 2024
Resposta da Bensons For Beds - Poole692
We appreciate you taking the time to share your experience. We're happy to hear that you were immediately assisted and shown the beds you wanted to see. It's great to know that our staff member was helpful, courteous, and well-informed. Thank you,
Megan at Customer Care
The sales person was very helpful
The sales person was very helpful, good selection to view.
30 de dezembro de 2024
Resposta da Bensons For Beds - Poole692
We're glad you found our selection appealing and the salesperson helpful. Thank you for your positive feedback; we appreciate it!
Take care, Megan at Customer Care
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