Very happy with the service from the showroom helped us choose the right bed. Delivery on time love the bed. Delivery team excellent would recommend
A empresa respondeu
Localização
Trocar localizaçãoUnit 4 Riversway Retail Park, Mariners Way Off Watery Lane, PR2 2YN Preston, Lancashire, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
The girls in the store were very helpful and friendly and not pushy. Delivery guys were nice. The tracking map didn’t update but I got a call 30ish mins before delivery and it was delivered with... Ver mais
A empresa respondeu
Went into Preston store with very little idea of what we wanted. We were greeted by a very competent member of staff who spent time explaining the difference between different mattresses and encourage... Ver mais
A empresa respondeu
We went into the Preston showroom and were helped with the choice of bed and mattress we needed and suited the way we slept. We had it delivered and it was put up by the delivery team and our old matt... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Bensons For Beds - Preston314
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contato
Unit 4 Riversway Retail Park, Mariners Way Off Watery Lane, PR2 2YN, Preston, Lancashire, Reino Unido
- 1772768565
4,8
Excelente
315 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Delivery on time love the bed
Very happy with the service from the showroom helped us choose the right bed. Delivery on time love the bed. Delivery team excellent would recommend
26 de outubro de 2026
Resposta da Bensons For Beds - Preston314
Thank you for your wonderful review! We're thrilled to hear that you had a great experience in our showroom and that our delivery team met your expectations. Enjoy your new bed, and we appreciate your recommendation! We look forward to serving you again.
Good service and bed was delivered on…
Good service and bed was delivered on time
24 de outubro de 2026
Resposta da Bensons For Beds - Preston314
Thank you for your wonderful review! We're thrilled to hear that you experienced great service and that your new bed arrived right on schedule. Your satisfaction is our top priority, and we look forward to serving you again in the future!
Team Bensons
Very helpful and friendly professional…
Very helpful and friendly professional service
18 de outubro de 2026
Resposta da Bensons For Beds - Preston314
Thank you for your kind words! We're thrilled to hear that you found our service helpful and friendly. Our team is dedicated to providing the best experience possible, and your feedback motivates us to keep doing what we do. thanks again Gary and team Preston
Great sales man first class service
15 de outubro de 2026
Resposta da Bensons For Beds - Preston314
Thank you for your fantastic feedback! We're thrilled to hear you had a great experience with our team. Providing first-class service is our top priority, and your support means the world to us. We look forward to serving you again soon!
Great experience from start to finish.
We went into the Preston showroom and were helped with the choice of bed and mattress we needed and suited the way we slept. We had it delivered and it was put up by the delivery team and our old mattress removed. From start to finish a great experience and I haven’t slept as well in years.
1 de outubro de 2026
Resposta da Bensons For Beds - Preston314
Thank you for your wonderful review! We're thrilled to hear that our team helped you find the perfect bed and mattress. It's great to know you're sleeping well again. We appreciate your support and look forward to serving you again in the future!
Great price ,great service
24 de setembro de 2026
Resposta da Bensons For Beds - Preston314
Thank you for your kind remarks! We strive to offer both affordable prices and exceptional service to all of our valued customers. We appreciate your support!
The girls in the store were very…
The girls in the store were very helpful and friendly and not pushy.
Delivery guys were nice.
The tracking map didn’t update but I got a call 30ish mins before delivery and it was delivered within the 2-hour window.
A few rips in the packaging for the mattress but doesn’t look damaged itself.
Delivery slots weren’t the most regular, and no weekend slots, so you may struggle if you work full time :/
31 de agosto de 2026
Resposta da Bensons For Beds - Preston314
Hi Mrs Ward, I'm very glad you had a great experience with us girls in the Preston store! We always aim for top customer service and a great nights sleep. Glad you love your bed, if you need another bed in the future or fancy a brew, you know where to come!- Lauren, Jess & Costanza
Excellent service from ordering to the…
Excellent service from ordering to the delivery.
12 de setembro de 2026
Resposta da Bensons For Beds - Preston314
We're so happy to hear you had an excellent experience! Providing exceptional service is always our top priority. Thank you for choosing us and we hope to see you again in the future.
Steven was extremely helpful and…
Steven was extremely helpful and knowledgeable and friendly answering all questions we had,very polite . Would recommend.
3 de setembro de 2026
Resposta da Bensons For Beds - Preston314
Thank you for your positive feedback! We strive to provide excellent customer service at Preston Bensons, we are so glad to hear that Steven exceeded your expectations. We truly appreciate your recommendation. See you again soon!
We love our bed & our whole experience…
We love our bed & our whole experience was very positive
9 de setembro de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Preston314
We are thrilled to hear that you love your bed and had a positive experience with us! Nothing makes us happier than knowing our customers are happy and satisfied with our products. Thank you :)
Excellent service
Friendly knowledgeable staff. Did not pressure us but was there if we had any questions
3 de setembro de 2026
Resposta da Bensons For Beds - Preston314
We're delighted to hear that our team provided friendly, knowledgeable service and gave you the space to browse without any pressure. It's wonderful to know they were on hand to answer any questions and help when needed, making your experience a positive one.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
SHAMBOLIC
I genuinely cannot believe how badly Benson for Beds have handled this.
They have admitted liability for delivering my mattress to the WRONG ADDRESS, despite somehow managing to collect my old mattress from the correct address on the exact same day. How does that even happen?
Because of their mistake, I was left without a bed and without a mattress for an entire week. Their response? Essentially, “Oh, sorry about that.”
I was repeatedly promised manager callbacks that never came. I have been offered no compensation, no meaningful solution, and I STILL do not have the mattress I paid for.
I called again yesterday expecting this mess to finally be sorted, only to be told I could now be waiting ANOTHER TWO WEEKS for my mattress to be delivered.
So because of Benson for Beds’ own admitted mistake, I’m potentially expected to go weeks without a proper bed while they apparently treat the situation as though it’s a minor inconvenience.
The complete lack of urgency, communication and basic customer care has been absolutely appalling. Mistakes happen, but it is how a company deals with those mistakes that matters – and Benson for Beds have failed at every opportunity to put this right.
I would never recommend this company to anybody. This has genuinely been one of the worst customer service experiences I have ever had, and I will be making sure I share my experience wherever possible so other people know exactly what they could be dealing with.
Avoid. Avoid. Avoid.
2 de setembro de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Preston314
Hello,
Thank you for taking the time to share your experience. We're very sorry to hear about the issues you've encountered and the frustration and inconvenience this situation has caused.
We understand how unacceptable it must have been to have your mattress delivered to the wrong address, especially when your old mattress had already been collected from the correct one. We also appreciate how difficult it has been to be left without a proper bed and to experience delays, missed callbacks, and a lack of clear communication while trying to get this resolved.
We will ensure your feedback is shared with the relevant teams for review, particularly regarding the handling of your delivery and the support provided afterwards.
We apologise again for the inconvenience caused,
Megan | Customer Care Specialist
How easy and stress free it was and the…
How easy and stress free it was and the great service of the app as well,and how the customer service were warm and ready to help.
25 de agosto de 2026
Resposta da Bensons For Beds - Preston314
Thank you for the amazing review! We are thrilled to hear that our app and customer service made your experience stress-free and enjoyable. We strive to provide the best service to our customers, and we are always here to help. We appreciate your business and look forward to serving you again in the future,
Megan | Customer Care Specialist
Very helpful staff in shop…… delivery…
Very helpful staff in shop…… delivery promised following week with reminders given and received purchase on day specified…….thankyou.
23 de julho de 2026
Resposta da Bensons For Beds - Preston314
We're so pleased to hear that our staff were very helpful and that your delivery was promised and received on the day specified. Thank you for your kind feedback!
Team Bensons
The staff at your preston store are…
The staff at your preston store are lovely and helpful. Delivery was quick and easy
1 de agosto de 2026
Resposta da Bensons For Beds - Preston314
We're delighted to hear that our Preston store staff were lovely and helpful, and that your delivery was quick and easy. Thank you for sharing your positive experience!
Team Bensons
Very friendly and knowledgeable staff
The staff were extremely knowledgeable about the products on offer and pointed us in the right direction.
27 de julho de 2026
Resposta da Bensons For Beds - Preston314
We're so pleased to hear that our staff were extremely knowledgeable about the products and were able to point you in the right direction. Thank you for your wonderful feedback!
Excellent Delivery Service
Not rushed everything was so smooth. Delivery Lads were brilliant. Nothing was to much trouble. Thank you.
20 de julho de 2026
Resposta da Bensons For Beds - Preston314
We're so pleased to hear everything went smoothly and our delivery team provided such brilliant service. Thank you for your wonderful feedback.
New mattress. I bought a mattress at Bensons beds in…
I bought a mattress at Bensons beds in Preston by the docks recently. The staff were excellent and very helpful and considerate.
Especially Steven.
I changed my mind about the mattress I had chosen a few days after making the order and the staff had no problems with letting me choose a different product.
They also helped me to get the best deal possible which was on offer at the time.
Thankyou.
6 de julho de 2026
Resposta da Bensons For Beds - Preston314
We're so pleased to hear about your positive experience at our Preston store! It's wonderful that our team was so helpful and considerate, especially when you decided to change your mattress choice. We're glad they could assist you in getting the best possible deal. Thank you for your kind words.
We love the mattress so much
We love the mattress so much. The delivery was also really good, they handled it so well.
28 de junho de 2026
Resposta da Bensons For Beds - Preston314
We're so pleased you love your mattress and that our delivery team handled everything so well. Thank you for your wonderful feedback!
Team Bensons
Did not get put under pressure in the…
Did not get put under pressure in the salesroom. I was encouraged to take my time and was left to try out the mattresses before making a decision.
I was not pressured into making a decision that day.
Very friendly assistant, Jessica, was patient and informative.
I was kept apprised of the delivery situation and Ant [Driver] and Duncan [Driver's assistant] were both friendly and efficient.
5 de junho de 2026
Resposta da Bensons For Beds - Preston314
We're so pleased to hear you had such a positive experience in our showroom and felt no pressure. It's wonderful that our team provided patient and informative assistance, and that our delivery service was friendly and efficient. Thank you for your kind feedback!
Team Bensons
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.