I bought a mattress from the East Kilbride store Dreams. The whole experience was excellent and I really want to thank the salesperson Jenny. She explained everything in detail and ensured that... Ver mais
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Localização
Trocar localizaçãoUnit 7 Great Eastern Retail Park, Rotherham, S62 6EJ Rotherham, South Yorkshire, GB
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Veja o que dizem as avaliações
The staff in store were very knowledgeable and kind. I was kept up to date about my delivery. The delivery team were, courteous and efficient. Also received advice about after care
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We weren't rushed into deciding. There was plenty of choice. Prices were reasonable in comparison to other stores. We were informed about extras but not pushed into buying them.
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We were greeted by a very pleasant and friendly lady who made us aware that she was available if we needed advice or information, but was not at all pushy or intrusive. Once we were clear about what... Ver mais
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Detalhes da empresa
Sobre Bensons For Beds - Rotherham
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contato
Unit 7 Great Eastern Retail Park, Rotherham, S62 6EJ, Rotherham, South Yorkshire, Reino Unido
4,7
Excelente
119 avaliações
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Got exactly what I wanted with help…Ordered just what I wanted and the lady sales assistant was really helpful
Got exactly what I wanted with help from the lady in the store.
27 de agosto de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Rotherham
We're happy to hear that you got exactly what you wanted with our team member's help. Thank you for your positive feedback; we appreciate it! Take care,
Megan at Customer care
Excellent service
Excellent service from purchase through to delivery and assembly.
14 de agosto de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Rotherham
We appreciate your positive feedback regarding our excellent service, delivery, and assembly. We are so glad you had a great experience. Take care, Megan at Customer Care
Very helpfull when needed
Very helpfull when needed and left us alone to choose for ourselves
28 de julho de 2025
Resposta da Bensons For Beds - Rotherham
Thank you for your kind words about our service! We are glad that we were able to assist you when needed and also respect your independence in decision making. Your satisfaction is our top priority. We appreciate your support! Megan at Customer Care🙌
Wonderful because we bought it lovely…
Wonderful because we bought it lovely assistant
10 de julho de 2025
Resposta da Bensons For Beds - Rotherham
Thank you for your glowing review! We are thrilled to hear that our assistant was able to provide a lovely experience for you. We appreciate your support and hope to see you again soon, Megan at Customer Care
Vbuying new mattress ery friendly and helpful staff Heken…
Very friendly and helpful staff Helen was very good explained all about delivery and that would help further with any requirements we may have before delivery to give her a call would recommend
2 de junho de 2025
Resposta da Bensons For Beds - Rotherham
We appreciate you sharing your experience! We're happy to hear that our staff was helpful and clearly explained the delivery process. We value your recommendation, Megan at Customer care
The staff at the shop were very kind…
The staff at the shop were very kind and thoughtful. Nothing was too much trouble.
29 de maio de 2025
Resposta da Bensons For Beds - Rotherham
We appreciate your kind feedback! We're happy to hear that our staff were thoughtful and accommodating. It means a lot to us and we hope you love your new order, Megan at Customer Care
Excellent service helped by an extremely competentnt and knowledgable salesperson.
Good display and plenty of time to browse without any pressure. Decision made after very useful advice given by a very polite and helpful salesperson who clearly had an extensive knowledge of each bed, was able to answer all my questions without any pressure to buy. I was given ample time to decide, never felt uncomfortable and on deciding the placing of an order was dealt with very competently and patiently.
29 de abril de 2025
Resposta da Bensons For Beds - Rotherham
Thank you for your kind feedback! We strive to provide a pressure-free and knowledgeable shopping experience for all of our customers. We are happy to hear that our salesperson was able to provide you with helpful advice, and that you felt comfortable throughout the process.
Sleep well, Team Bensons💜
Ordered a bed
Ordered a bed, had it delivered on the 23rd of April in the morning had to mess around getting someone to my property as funnily enough I work and they were so adamant they couldn’t change my delivery time, then when I returned home they hadn’t delivered the right boxes and I was without my headboard and footboard, and had an extra box of slats.
Contacted customer services, they said all they could do is send a form to the warehouse to see where my headboard is and I’d have to wait to hear from them for a few days…. Not sure how they can’t call someone at the time to find out instead of waiting, offered me 30 pounds as a courtesy for the inconvenience (doesn’t even cover the delivery cost I paid for to be delivered that day but apparently they shouldn’t have even offered me 30) day after I called again as I still wasn’t satisfied that I was without a bed as my house is small and had to remove my old bed in preparation. They said earliest I’d even hear from them is the Tuesday after so just shy of a week with no bed, no delivery refund and no idea when it’ll be sorted. Outrageously bad experience and I wouldn’t recommend these to anyone.
Again can’t even refund me the money I paid for delivery. The delivery they messed up. Oh and insult to injury the customer service advisor said I could still use the mattress, basically sleep on the floor that’s exactly what I paid over a grand for….. ridiculous.
23 de abril de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Rotherham
We apologize for the inconvenience and frustration you've experienced with your bed delivery. Our team is working to resolve the issue and will keep you updated. We value your feedback and will use it to improve our services. Please accept our sincere apologies and we thank you for bringing this to our attention.
Take care,
Team Bensons
Resposta da Bensons For Beds - Rotherham
We're so glad to hear that our staff was able to assist you and that you had a positive experience! We strive to provide the best service to our customers. Thank you for the kind words! 😊 #customerlove
sales colleague was understanding and…
sales colleague was understanding and informative
1 de abril de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Rotherham
We're happy to hear that our colleague was helpful and knowledgeable. Thank you for your positive feedback; we appreciate it! Take care, Megan at Customer Care
The lady assistant and the gentleman…
The lady assistant and the gentleman was absoloutly brilliant,I went in to queary my wardrobe drawer that was damaged accidentally by myself i called the insurance because I live on my own I'm not very good with things like this,they looked into things for me without no trouble whatsoever And sorted it out due to insurance had run out only 3 weeks ago,they found out the price and ordered me another one to purchase it took the worry and stress off me I was so thankful and grateful for all there help
29 de março de 2025
Resposta da Bensons For Beds - Rotherham
We're so happy to hear that the team could assist you with your wardrobe drawer! We appreciate you sharing your positive experience and are grateful for your kind words regarding their helpfulness. Take care, Megan at Customer Care
Check the goods before delivering them.
Check the goods before delivering them.
24 de março de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Rotherham
We appreciate your feedback and we will review our delivery process to ensure the goods are checked before delivery. We do hope that your issues are no resolved. If you do need any further support, please dont hesitate to reach out to us. Take care, Megan at Customer Care
No pressure and listened to what we…
No pressure and listened to what we required
8 de janeiro de 2025
Resposta da Bensons For Beds - Rotherham
We're happy to hear that our team met your needs and provided a pressure-free experience. Thank you for your positive feedback, Megan at Customer Care
Super delivery guys
Super delivery guys
Very respectful and very polite and efficient.
12 de março de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Rotherham
We appreciate your positive feedback! We are so glad to hear that our delivery team was respectful, polite, and efficient for you. Take care, Megan at Customer care
Very polite and knowledgeable salesman
Very polite and knowledgeable salesman
20 de fevereiro de 2025
Resposta da Bensons For Beds - Rotherham
We're glad you found our salesman to be polite and knowledgeable. Thank you for your positive feedback, Megan at Customer Care
Bought a bed from the park gate…
Bought a bed from the park gate Rotherham store, Didn’t know what to look for and found the sales rep Helen very informative and helped with our choice She was very kind throughout our purchase, Received delivery on 18/2 which was delivered in the allocated time slot Delivery drivers Samwell and Lee were very prompt and put the bed exactly where I asked no worries, All in all a very good shopping experience
18 de fevereiro de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Rotherham
We're happy to hear that you had a very good shopping experience at our store. It's great to know that our sales representative was very informative and helpful with your choice, and that the delivery was prompt and efficient. Thank you for your positive feedback, Megan at Customer Care
We were left to browse and when we had…
We were left to browse and when we had chosen our new bed the Assistant was very helpful and informative.
2 de fevereiro de 2025
Resposta da Bensons For Beds - Rotherham
We're happy to hear that you found what you were looking for and that our assistant was helpful and informative when you needed assistance. Thank you for your feedback, Megan at Customer Care
Really good store and nice staff
Really good store and nice staff to deal with not pushy people he reason we ended up buying from there was because of the customer service 5*
6 de fevereiro de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Rotherham
We appreciate you taking the time to leave us this great review! We're happy to hear that you had a positive experience with our team and store. Thank you for choosing us, Megan at Customer Care
Resposta da Bensons For Beds - Rotherham
Thank you for your lovely 5 star review Maureen. Sleep well, Megan at Customer Care
Didn’t bombard us when we got in giving…
Didn’t bombard us when we got in giving me time to have a look round then very helpful when I had decided and also helped us choose the right mattress for us too that is suitable, thank you to John for the help
29 de janeiro de 2025
Resposta da Bensons For Beds - Rotherham
We're happy to hear that you appreciated the relaxed atmosphere and helpful assistance in choosing the right mattress. Thank you for your positive feedback; we appreciate it. Take care, Megan at Customer Care
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