Michelle, at the Rugby branch was very helpful when asked, and narrowed our search down to four beds, which helped a lot, then explained everything up to the delivery. We were kept informed about eve... Ver mais
A empresa respondeu
Unit 3 Technology Retail Park, CV21 1GN Rugby, Warwickshire, GB
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Michelle, at the Rugby branch was very helpful when asked, and narrowed our search down to four beds, which helped a lot, then explained everything up to the delivery. We were kept informed about eve... Ver mais
A empresa respondeu
Great experience at the Rugby store on Sunday 17th May 2026. Kai was vey knowledgable and helpful and didn’t make us feel rushed or pressured, to make a decision for such an important purchase.... Ver mais
A empresa respondeu
Excellent experience in shop. Good communication. Delivery good Building bed good. Made a bit of a mess with footprints. Left little bits of polystyrene packing on the floor and under the bed
A empresa respondeu
On arrival at the Rugby store we we’re greeted by the female assistant. She asked us if we were looking for something specific and when we replied she took us directly to the area of beds to view and... Ver mais
A empresa respondeu
Escrito pela empresa
Unit 3 Technology Retail Park, CV21 1GN, Rugby, Warwickshire, Reino Unido
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Great service from beginning to end. Very friendly, helpful and knowledgeable team in store. Great online communication. Great communication re delivery. Delivery on time, clean, quick and easy.
Great experience purchasing a mattress. Julia was extremely helpful in finding us the perfect mattress and the best deal.
Knowledgeable staff who listened to what we had to say. Everything was explained well and the buying experience was easy to follow.
Christina listened to our needs and gave us a few options for us to look at and try.
The whole experience was great no hard sell just a friendly approach with a solid understanding of how to make the customer the centre of the sale. The sales assistant used charm and a welcoming manner which allowed us time and saw her sell two beds and two mattresses
The Sleep Pro device used wasn't fully utilised, but we knew what type of mattress we wanted anyway.
Hard workers they just delivery all on time and secure.
A fairly painless experience overall. Assistant was very helpful in assisting us to select the correct product.
The ladies in the store were both very helpful and professional. Our sales lady was very knowledgeable and had a good understanding of the products. The downside is that the computer system kept crashing so we have a 28 mile round trip to complete the credit agreement. We were asked not to come on a weekend as this is a common problem.
When you walk into the shop,you can see that it is well presented. We were greeted with a welcome of,"welcome to Benson for beds". The person who dealt with our order was very professional and was not pushy.
The assistant was helpful, knowledgeable and the atmosphere was relaxing; a pleasant shopping experience. The only down side was we thought the cost of £30.00 to put the bed in situ and remove package was highly priced on top of the £30.00 delivery chatge
Good saleswoman. Helpful, but not pushy. Delivered on time.
Not difficult to build
Good service. Knowledgeable staff explaining all about the different mattress types. Thank you.
The young lady was very helpful and knowledgable that made choosing the right bed very easy
Made the experience very quick and easy, got just what we wanted for the right price. Christine at bensons in Rugby was absolutely lovely. Thank you!
absolute shocking staff at rugby store very rude on phone pushy in store just a bunch of crooks to be honest if i could not take delivery of the product i wouldn't please read the reviews on delivery very shocking
So buying a bed absolutely brilliant. Mattress broken a few years later but was under garuntee. Trying to sort out a replacement absolutely awful I won't be using them again after this really disappointed.
Polite, professional, knowledgeable and helpful service. Thank you.
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