Helpful staff and also drivers on delivery. Problems sorted out as the mattress was to firm..Ordered a medium instead with no problem.
A empresa respondeu
Localização
Trocar localizaçãoUnit 19 Drakehouse Retail Park, Waterthorpe, S20 7JJ Sheffield, Yorkshire, GB
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Veja o que dizem as avaliações
We had to use the 40 night comfort guarantee as we just didn't get on with the first mattress we chose. But they made it all very easy, and the staff in-store at Drakehouse sorted everything out f... Ver mais
A empresa respondeu
We visited the drakehouse Sheffield branch today and we was met by one of their staff members called Kate who was brilliant. Kate took us through all the different variations of mattresses and patient... Ver mais
A empresa respondeu
Friendly staff who knew what they were talking about. Salesperson Jane explained all about the different types of mattresses /headboards and bases, which covered materials used and how construction... Ver mais
Detalhes da empresa
Sobre Bensons For Beds - Sheffield628
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contato
Unit 19 Drakehouse Retail Park, Waterthorpe, S20 7JJ, Sheffield, Yorkshire, Reino Unido
- 1142486489
4,8
Excelente
358 avaliações
Pede aos clientes que avaliem
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No problems with delivery
Helpful staff and also drivers on delivery. Problems sorted out as the mattress was to firm..Ordered a medium instead with no problem.
6 de agosto de 2026
Resposta da Bensons For Beds - Sheffield628
We're so pleased to hear that our staff and delivery drivers were helpful! It's wonderful that any issues with the mattress firmness were sorted out and you were able to exchange it for a medium without any problems.
Team Bensons
Excellent service from Kate.
Excellent service from Kate.
Allowed us time to try lots of mattresses, even brought up our order from 10 yrs ago as I wanted the same mattress.
Thank you
30 de julho de 2026
Resposta da Bensons For Beds - Sheffield628
We're so pleased to hear you received excellent service and had plenty of time to choose your mattress. It's wonderful that we could help you find your previous order!
Team Bensons
Excellent Customer Service from Judith
I received a warm welcome and received excellent customer service from Judith
16 de julho de 2026
Resposta da Bensons For Beds - Sheffield628
We're so pleased you received a warm welcome and excellent customer service. Thank you for your kind feedback!
Team Bensons
100% exceptional above and beyond delivery
100% exceptional delivery, fitting service and staff
11 de julho de 2026
Resposta da Bensons For Beds - Sheffield628
We're so pleased you experienced exceptional delivery and fitting service from our staff. Thank you for your very kind words and for taking the time to share your positive feedback!
Great experience with a mattress swap
We had to use the 40 night comfort guarantee as we just didn't get on with the first mattress we chose. But they made it all very easy, and the staff in-store at Drakehouse sorted everything out for us. We are very, very happy with the outcome!
We never felt any pressure to make a quick choice or leave the store - we actually tried a number of mattresses at three different stores (Doncaster, Meadowhall Retail Park, Drakehouse Retail Park). We went back a number of times - spending up to two hours on a couple of occasions! - and never felt like we had to leave.
Other positives were loads of choice at different price points, knowledgeable staff, and clear pricing. The delivery service was efficient. Both times they left everything clean and tidy.
20 de junho de 2026
Resposta da Bensons For Beds - Sheffield628
We're so pleased to hear that our 40-night comfort guarantee provided a smooth solution and that the team at Drakehouse made everything easy for you. It's wonderful to know you felt no pressure and had ample time to choose the perfect mattress across our stores. Thank you for highlighting our knowledgeable staff, clear pricing, and efficient delivery service!
Friendly Bensons
The staff were very friendly and veryi nformative even though I had to change mattress
27 de junho de 2026
Resposta da Bensons For Beds - Sheffield628
We're so pleased our team was friendly and informative, even with your mattress change! Thank you for your kind feedback.
Team Bensons
Judith was such a pleasure to meet
Judith was such a pleasure to meet! She was extremely knowledgeable and very helpful! Can’t wait for our new bed to arrive. Thank you Judith! You are a lovely lady 😊
14 de junho de 2026
Resposta da Bensons For Beds - Sheffield628
We're so pleased you had such a positive experience and found our team member knowledgeable and helpful. We appreciate your kind words!
Team Bensons
We visited the drakehouse Sheffield…
We visited the drakehouse Sheffield branch today and we was met by one of their staff members called Kate who was brilliant. Kate took us through all the different variations of mattresses and patiently let us try them all out more than once before we made our final decision. I like to say Kate made us feel at ease and comfortable and not pressured in anyway for a sale and we will definitely be recommending our friends and family members too thanks again kate for your lovely service today
13 de junho de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Sheffield628
We are so pleased to hear about your excellent experience at our Sheffield branch. It's wonderful that our team member provided such patient and comfortable assistance, helping you find the perfect mattress. Thank you for your kind recommendation!
Team Bensons
The lady who served called June was…
The lady who served called June was very helpful and cheerful was a very pleasant shopping experience
2 de maio de 2026
Resposta da Bensons For Beds - Sheffield628
We're so pleased our team provided a helpful and cheerful experience. Thank you for your kind feedback.
Team Bensons
The lads who delivered the bed could…
The lads who delivered the bed could not have been more helpful.
6 de junho de 2026
Resposta da Bensons For Beds - Sheffield628
We're so glad our delivery team provided such helpful service. Thank you for your kind words!
Team Bensons
Resposta da Bensons For Beds - Sheffield628
Thank you for your amazing review !!!
Team Bensons
Resposta da Bensons For Beds - Sheffield628
We're so pleased our delivery team was polite, considerate, and efficient. Thank you for your kind feedback!
Team Bensons
We arrived and stated that we were just…
We arrived and stated that we were just browsing, and then the lady, Kate, said ok but just let me show you these beds, we had a good look round and tried a few beds, a main concern for us at our age was that the mattress was manageable for us to turn at our age and over the next few years but not compromise on quality and comfort. We eventually decided and were pleased with the final price
23 de maio de 2026
Resposta da Bensons For Beds - Sheffield628
We're so pleased to hear you had a positive experience finding your new bed! It's wonderful that we could help you find a comfortable and manageable option. Enjoy your purchase!
Team Bensons
Shown various mattress
Shown various mattress. and the difference well explained good price reduction
26 de maio de 2026
Resposta da Bensons For Beds - Sheffield628
We are so pleased you found our mattress selection and explanations helpful. We appreciate your kind words!
Team Bensons
Jaime was so friendly and helpful and…
Jaime was so friendly and helpful and her knowledge helped us to choose the perfect mattresses and beds.
19 de maio de 2026
Resposta da Bensons For Beds - Sheffield628
We're so glad our team's friendly and knowledgeable assistance helped you choose the perfect mattresses and beds! Thank you for sharing.
Team Bensons - Jess
Great service from start to finish
The sales man went through all the mattresses with us and we don’t feel rushed at all.
30 de abril de 2026
Resposta da Bensons For Beds - Sheffield628
We're so glad to hear that our salesman provided you with a thorough and unhurried experience while choosing your mattress! Thank you for your review.
Team Bensons
Things happened when told they would
Things happened when told they would, no complaints with the service or quality of product.
26 de abril de 2026
Resposta da Bensons For Beds - Sheffield628
Thank you! 😊 We’re pleased to hear everything happened as promised and that you’re happy with both the service and product quality.
Until next time, take care,
Megan | Customer Care Specialist!💜
Customer service excellence and Transparency in Policy
Customer service excellence and transparency of the policy
26 de abril de 2026
Resposta da Bensons For Beds - Sheffield628
Thank you! 😊 We’re proud to deliver excellent customer service with clear, transparent policies—just the way it should be.
Looking forward to welcoming you back in the future,
Megan | Customer Care Specialist✨
Friendly
Friendly, knowledgeable and helpful salesman who listened to what I wanted and found me, hopefully, my new comfy bed.
20 de abril de 2026
Resposta da Bensons For Beds - Sheffield628
That’s lovely to hear! Understanding your needs and finding the right fit is exactly what we aim for. Enjoy your new bed,
Megan | Customer Care Specialist
Wonderful service,lady who assisted was…
Wonderful service,lady who assisted was so kind and patient.
12 de abril de 2026
Resposta da Bensons For Beds - Sheffield628
Really appreciate your kind words! We’ll be sure to pass this on to her 🌟
Thanks again for your support—it means a lot,
Megan | Customer Care Specialist💜
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