The process of selecting and purchasing the mattress was easy and hassle free. Matthew was very attentive and informative but we did not feel pressured and were given plenty of time alone to try the... Ver mais
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Localização
Trocar localizaçãoUnit 1a Sundorne Retail Park, SY1 4YA Shrewsbury, Shropshire, GB
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Veja o que dizem as avaliações
The sales consultant in the shop clearly knew his stuff and quickly and confidently steered us towards the right mattress for us. We agreed a delivery date and everything arrived on time. Communicatio... Ver mais
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Very satisfied. Bed came two weeks earlier than expected. Delivery was a bit rushed but ok for me. Other customers may require instruction on mattress turning and adjusting slates but I already knew t... Ver mais
A empresa respondeu
Fantastic customer service from the store in Shrewsbury. Reuben was absolutely brilliant. Very knowledgable and kind. Awaiting my bed! :D
A empresa respondeu
Detalhes da empresa
Sobre Bensons For Beds - Shrewsbury557
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contato
Unit 1a Sundorne Retail Park, SY1 4YA, Shrewsbury, Shropshire, Reino Unido
- 1743461737
4,7
Excelente
377 avaliações
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Arrived when expected,very professional…
Arrived when expected,very professional service from viewing to delivery
16 de maio de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Shrewsbury557
Thank you for the great review! We take great pride in providing professional and timely service from start to finish. We appreciate your business and look forward to serving you again in the future.
Excellent assistance and guidance
Matthew, who assisted us in the store, was very knowledgeable and helpful. He was able to answer our questions with ease and guided us towards a suitable purchase without applying pressure to buy.
He explained the purchase option and set our the process, including delivery and removal of the existing mattress, very clearly.
10 de maio de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Shrewsbury557
Thank you for your positive review, we are delighted to hear that Matthew provided you with a knowledgeable and pressure-free experience at our store. Customer satisfaction is our top priority and we are glad to know that he was able to guide you towards a suitable purchase with ease. We hope you enjoy your new mattress, and don't hesitate to contact us for any future needs.
Very good 'experience and I will shop…
Very good 'experience and I will shop again'
11 de maio de 2025
Resposta da Bensons For Beds - Shrewsbury557
Thank you for your positive feedback! We're thrilled to hear that you had a great experience shopping with us. We can't wait to have you back again soon!
Resposta da Bensons For Beds - Shrewsbury557
Thank you so much for the kind words! We strive to provide exceptional quality and customer service. It means a lot to us to hear that our agents were polite and helpful. We appreciate your business.
I think that the most important thing…
I think that the most important thing was that we didn't feel pressured at any time. Graham introduced himself and let us know that he was around if we had any questions and then he left us to it.
When we had finally made our choice, he couldn't have been more helpful and made the whole experience enjoyable rather than a chore.
We thanked him at the time and I would like my thanks to him recorded here as well. He is an excellent ambassador for your company.
7 de maio de 2025
Resposta da Bensons For Beds - Shrewsbury557
We are thrilled to hear that you had a positive experience with us and that our team member, Graham, was able to provide you with a pressure-free and enjoyable experience. Thank you for your kind words and for choosing our company. We will make sure to pass on your thanks to Graham for being an excellent ambassador for our company. We look forward to serving you again in the future.
The sales lady was helpful but not…
The sales lady was helpful but not pushy so we could walk away and make a decision with a very accurate quote
9 de maio de 2025
Resposta da Bensons For Beds - Shrewsbury557
Thank you for your positive review! We're thrilled to hear that our sales team provided helpful and non-pushy service, and that we were able to give you an accurate quote. We hope to see you again soon!
Very helpful and knowledgeable
Very helpful and knowledgeable , no pushy sales techniques
24 de abril de 2025
Resposta da Bensons For Beds - Shrewsbury557
Thank you so much for your kind words! We strive to provide exceptional service without any pressure. We appreciate your support and hope to see you again soon!
Sleep well,
Team Bensons💜
Debbie from the Shrewsbury branch was…
Debbie from the Shrewsbury branch was very helpful
25 de abril de 2025
Resposta da Bensons For Beds - Shrewsbury557
Thank you for sharing your positive experience with Debbie at our Shrewsbury branch! We are glad to hear she provided excellent assistance. We will make sure to pass along your kind words to her. Thank you for choosing our business!
Sleep well, Team Bensons💜
Title: Exceptional Service and a Wide Range of Beds for Every Need
My wife and I recently purchased a bed and had the pleasure of dealing with Matthew throughout the process. From start to finish, he was professional, courteous, and incredibly knowledgeable. He took the time to understand our needs, answered all our questions with patience, and guided us through the wide range of bed options available.
Matthew made the entire experience enjoyable and stress-free.
16 de abril de 2025
Resposta da Bensons For Beds - Shrewsbury557
Thank you for sharing your positive experience with Matthew! We are so happy to hear that he provided excellent service and made your bed buying experience stress-free. We strive to provide top-notch customer service and are grateful for your feedback. Rest easy on your new bed! - Team Bensons 💜
Really helpful
Really helpful, wasn’t really sure what I wanted, however everything was explained well
7 de abril de 2025
Resposta da Bensons For Beds - Shrewsbury557
Thank you for your positive review and kind words! Our goal is to provide excellent service and make sure our customers leave feeling confident in their decision. We are glad to hear that we were able to help you find what you needed. Thank you for choosing us!
Resposta da Bensons For Beds - Shrewsbury557
Thank you so much for your kind words! Our team takes pride in providing excellent customer service. We're glad to hear our sales assistant made your experience with us a positive one. Come back and see us again soon!
An excellent employee
A friendly greeting when we entered the shop. Accurate and helpful information; showed us alternatives; did not pressure us.
When we decided to purchase a bed the paper work was done efficiently and everything was carefully explained.
Matthew is an excellent employee.
4 de abril de 2025
Resposta da Bensons For Beds - Shrewsbury557
Thank you so much for your kind words, Matthew! We are thrilled to hear that you had a great experience at our shop. Our team takes pride in providing excellent service and we are glad that you felt welcomed and informed. We appreciate your support and hope you enjoy your new bed!
Staff
The Time the staff had for you explaining everything about the beds and not rushing you
20 de janeiro de 2025
Resposta da Bensons For Beds - Shrewsbury557
We're happy to hear that our staff provided you with thorough explanations about the beds without rushing you. Thank you for your positive feedback, Megan at Customer Care
Staff very helpful and friendly can’t…
Staff very helpful and friendly can’t wait for my new bed
27 de março de 2025
Resposta da Bensons For Beds - Shrewsbury557
We are so pleased to hear that our staff was helpful and friendly! We hope you enjoy your new bed. Thanks for the positive feedback, Megan at Customer Care
Excellent service
From Graham the very helpful sales assistant to Paul & Darren who delivered our bed excellent service 👏
21 de março de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Shrewsbury557
We're happy to hear that you had such a positive experience! We appreciate your recognition of our team's dedication to providing excellent service during your purchase and delivery. Take care, Megan at Customer Care
Incredibly knowledgeable and helpful
The lady let us have a look about before approaching us was never pushy and then she was incredibly helpful and very knowledgeable. We would definitely recommend
17 de março de 2025
Resposta da Bensons For Beds - Shrewsbury557
We're happy to hear that you enjoyed your experience! We appreciate that our team member was helpful, knowledgeable, and not pushy. Thank you for recommending us, Megan at Customer Care
Great customer service
Great customer service, good helpful advice given by Irish gentleman with a beard ( sorry can’t remember name) No pressure to buy.
Really pleased.
9 de março de 2025
Resposta da Bensons For Beds - Shrewsbury557
We're happy to hear that you received helpful advice and experienced great customer service. We appreciate your positive feedback and are really pleased you had a good experience with us. Take care, Megan at Customer Care
Great Service
Matthew was great - very proactive, explaining the benefits of various mattresses, as well as the benefits of ordering in store. He was very knowledgeable about the products, and I was very pleased with the experience.
28 de fevereiro de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Shrewsbury557
We appreciate you taking the time to share your feedback. It's great to hear that you were pleased with the assistance you received in the store and found the information helpful when choosing a mattress. Take care, Megan at Customer Care
Deb was very helpful in lots of ways
Deb was very helpful in lots of ways. Had lots of helpful advice and wasn’t pushy at all. Told us about offers that were available to us and then matched the delivery price to online as we had ordered In store.
2 de março de 2025
Resposta da Bensons For Beds - Shrewsbury557
We're happy to hear that our team member was so helpful and informative without being pushy. We appreciate that they were able to provide you with available offers and match the delivery price. Thanks for your review, Megan at Customer Care
Very helpful staff
24 de fevereiro de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Shrewsbury557
Thank you for choosing your perfect bed with us and for leaving us a wonderful 5-star review. Take care, Megan at Customer Care
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