My experience of buying an expensive mattress from bensons has been mixed. I chose bensons because I thought they had a good level of expertise. I went in store in Hertfordshire where they had a tool... Ver mais
Localização
Trocar localizaçãoUnit 1d Roaring Meg Retail Park, London Road, SG1 1XN Stevenage, Hertfordshire, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Jake helped us with out mattress/bed frame shops we've been to many other shops in person and looked online. His customer service was excellent and helped us save some money too! Their own brand mattr... Ver mais
A empresa respondeu
The staff were excellent, exactly what my partner and I wanted. They were very knowledgeable about current discounts, details of clearance items, delivery options etc. All without being overly pushy.... Ver mais
Friendly staff at the Stevenage store when hey welcomed my daughter and I and assisted us to find the type of mattress she was looking for. No pushy selling but expert advice. We returned a couple o... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Bensons For Beds - Stevenage493
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contato
Unit 1d Roaring Meg Retail Park, London Road, SG1 1XN, Stevenage, Hertfordshire, Reino Unido
- 1438312172
4,8
Excelente
486 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent Sarah at Stevenage Store
Excellent Sarah at Stevenage Store. All communication before delivery. Excellent delivery men setting up bed, removing old bed. Explainations to every question. And a lovely comfortable bed!
3 de julho de 2026
Resposta da Bensons For Beds - Stevenage493
We're so pleased to hear you had such a positive experience with us! It's wonderful that our team provided excellent communication and that our delivery men were so helpful. We hope you enjoy your lovely comfortable bed!
Team Bensons
Despite having ordered my bed and…
Despite having ordered my bed and headboard on 1 May, when the bed was delivered on 26 June, there was no headboard. I have to wait a further 4 weeks for the headboard ☹️
However, Andy and Steve who delivered the bed in 35 degrees heat did a fantastic job and they deserve 10 stars!
29 de junho de 2026
Resposta da Bensons For Beds - Stevenage493
We sincerely apologize for the headboard not arriving with your bed delivery, especially after such a long wait. We understand your frustration with the additional delay. We are, however, very pleased to hear our delivery team provided excellent service under challenging conditions. We are working to ensure your headboard arrives as soon as possible.
Team Bensons
Benson's know how to sell beds…
I was served by a very helpful young man called Connor at your Stevenage- Roaring Meg branch. I only went in the shop to research a Kingsize Ottoman bed frame. I found the Kingsize and also purchased a double Ottoman bed and extra firm mattress. He explained and assisted in helping me decide the best option and there was no pressure to buy. Thank you again Connor, I look forward to my delivery next week.
16 de junho de 2026
Resposta da Bensons For Beds - Stevenage493
We are so pleased to hear about your positive experience at our Stevenage- Roaring Meg branch. It's wonderful that our team could assist you in finding the perfect bed frames and mattress without any pressure. We hope you enjoy your delivery next week!
Team Bensons
Excellent experience easy ordering
Excellent experience easy ordering, prompt delivery arriving on time and helpful instructions highly recommended
10 de junho de 2026
Resposta da Bensons For Beds - Stevenage493
We're so pleased you had an excellent experience with easy ordering, prompt delivery, and helpful instructions. Thank you for your recommendation!
Team Bensons
The young lady in the store in…
The young lady in the store in Stevenage was very helpful and patient with me. While trying the beds she recomended.
12 de junho de 2026
Resposta da Bensons For Beds - Stevenage493
We're so glad our team member provided helpful and patient assistance. We appreciate you sharing your positive experience with us.
Team Bensons
Knowledgeable service
We were greeted with a really knowledgeable shop assistant called Paul, he was very helpful and knew exactly what we wanted. He explained everything perfectly. Infact he was so good that we ended up buying 2 double bases and 2 mattresses. Thank you Paul.
1 de junho de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Stevenage493
We're so pleased you had such a positive experience with our colleague. It's wonderful to hear their knowledge and helpfulness led to you finding exactly what you needed. Thank you for your kind words!
Team Bensons
Staff super helpful and not pushy
Staff super helpful and not pushy, got ourselves what we wanted at a bargain price
3 de junho de 2026
Resposta da Bensons For Beds - Stevenage493
We're so pleased our team provided helpful, non-pushy service and you found a bargain! Thank you for your feedback.
Team Bensons
Resposta da Bensons For Beds - Stevenage493
We're glad you had a great experience! Thank you for your feedback.
Team Bensons
Didn't feel pressurised instore but was…
Didn't feel pressurised instore but was given good advice and guidance on what to consider,
21 de maio de 2026
Resposta da Bensons For Beds - Stevenage493
We're so glad you felt no pressure and received helpful advice and guidance. Thank you for sharing your positive experience!
Team Bensons
Brilliant service from Sophie, Craig and Kev!
Service was excellent from initial experience browsing all the way through buying with Sophie @ Stevenage. The delivery from Craig and Kev was amazing and they showed great humour trying to navigate the 2x king size Mattresses up two separate small, tight cottage staircases. All done with great professionalism and care.
22 de maio de 2026
Resposta da Bensons For Beds - Stevenage493
We're so pleased to hear about your excellent experience, from browsing to delivery! It's wonderful that our team provided such professional service and even a bit of humor with those tricky staircases. Thank you for sharing your positive feedback!
Team Bensons - Jess
As we entered the store …
As we entered the store we were approached by a member of staff who asked if we would like any help, which we did, the lady was very knowledgeable and very professional, answered all our queries, and found us exactly what we were looking for and within budget. We left the store a very happy couple.
12 de maio de 2026
Resposta da Bensons For Beds - Stevenage493
That's wonderful to hear! We're so pleased that our team could assist you in finding exactly what you needed within your budget. Thank you for sharing your positive experience! ✨
Team Bensons - Jess
I brought an item in Bank Holiday.
I brought an item - Bank Holiday.
Item was ok, when I picked up and got hope ( it had pen on the headboard ).
Customer services very unprofessional .
I brought item out if good faith, never did i expect the item I brought to have pen on it .
Left dissatisfied , on my item I brought!!
Never again , will I buy from Bensons for beds .
4 de maio de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Stevenage493
We're truly sorry to hear about the issue with the headboard and your disappointment with our customer service. We appreciate you bringing this to our attention and will review your feedback internally to improve.
Team Bensons
Helpful sales person and efficient…
Helpful sales person and efficient delivery people
19 de abril de 2026
Resposta da Bensons For Beds - Stevenage493
We're so glad to know our salesperson and delivery people were helpful and efficient! Thank you for your positive feedback.
Team Bensons
Looking for a mattress for a spare…
Looking for a mattress for a spare room. The sales assistant guided us well and we found a mattress that suited our needs and budget. Thanks Bensons
4 de maio de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Stevenage493
We're happy to hear that our sales assistant provided excellent guidance, and you found a mattress that met your needs and budget. Thank you for your positive feedback!
Team Bensons
Resposta da Bensons For Beds - Stevenage493
We're happy to hear about the helpful in-store assistance and the timely, efficient delivery! Thank you for your positive feedback.
Team Bensons
All round very good Customer service from Bensons.
Easy to order in store, great on line comms regarding the progress mattress made through manufacture, and delivery, which arrived as expected. Delivery men polite and efficient. All in all a very good experience.
30 de abril de 2026
Resposta da Bensons For Beds - Stevenage493
Lovely to hear — clear communication, on‑time delivery, and polite service is exactly what we aim for!
Thanks again for choosing us — enjoy every cosy moment!
I’ve rated 2 stars at this stage…
I’ve rated 2 stars at this stage because it’s still early days, but I do have a concern. I purchased the 90CM MATT ARTISAN PURE SPLEND CR Extra Firm White mattress expecting strong support, yet after the first night on 27th April it already felt like it was sinking in the middle. Today is 30th April and the issue is still noticeable. I’m hoping it improves with time, but right now I’m unsure about the mattress quality
30 de abril de 2026
Resposta da Bensons For Beds - Stevenage493
We appreciate you taking the time to share your experience. We're sorry to hear the mattress feels like it's sinking in the middle after only a few days. We'll look into this to ensure our products meet expectations for firmness and quality. If this doesn't improve, please do reach out to us so we can review this further. You are also within your 40 nights comfort guarantee to exchange the mattress.
Team Bensons
Bensons not just quality beds but also excellent service…
Bensons provides excellent quality beds and that is the reason why I have bought a second bed there with similar characteristics. I also bought a sofa bed that seemed of original design and at a very good price. Staff were very helpful and delivery was very good. Thank you.
4 de abril de 2026
Resposta da Bensons For Beds - Stevenage493
Much appreciated! It’s wonderful to hear you returned to us and were pleased with both the products and delivery.
We hope it brings you lots of comfort and smiles!
Megan | Customer Care Specialist
Good choice of beds
Good choice of beds, helpful staff to offer advice and no pressure to buy.
9 de abril de 2026
Resposta da Bensons For Beds - Stevenage493
Perfect! Helpful advice and no pressure—thanks for choosing us!
Thanks for sharing the love — enjoy!
Megan | Customer Care Specialist
Excellent service
Excellent service, friendly welcoming staff. Great prices for quality product.
20 de abril de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Stevenage493
We appreciate your feedback! It's great to know you received excellent service from our friendly staff and found great prices on quality products.
Thank you for your positive review – Lauryn at Customer Care 💜
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.