After IKEA completely let us down failing to deliver our son's bed we had to scramble around on a Sunday afternoon for a solution! Thank goodness for Sarah in the Stevenage store, found me the perfect... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit 1d Roaring Meg Retail Park, London Road, SG1 1XN Stevenage, Hertfordshire, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Buying a bed isn’t something I do that often, but would thoroughly recommend Bensons. I initially chose them, because they are one of the few stores that stock Simba mattresses, which is what I wa... Ver mais
A empresa respondeu
From the moment we walked in the store until the bed was put together and located in the bedroom the service was excellent. Sarah, at the showroom, was so friendly and helpful, leaving no stone unturn... Ver mais
A empresa respondeu
Jake helped us with out mattress/bed frame shops we've been to many other shops in person and looked online. His customer service was excellent and helped us save some money too! Their own brand mattr... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Bensons For Beds - Stevenage493
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contato
Unit 1d Roaring Meg Retail Park, London Road, SG1 1XN, Stevenage, Hertfordshire, Reino Unido
- 1438312172
4,8
Excelente
512 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Double bed
A pleasant change, being allowed to have a look at the selection of beds without pressure from sales staff, who let me know they were there to help but happy to let me browse. Unlike my experience at the Biggleswade store, which almost prevented me entering the Stevenage store.
9 de março de 2026
Resposta da Bensons For Beds - Stevenage493
So glad our Stevenage team gave you the chill, browse‑at‑your‑own‑pace vibe you deserved — bed shopping without the pressure, just how it should be!
Sleep well,
Megan at Customer Care😄✨
Bensons Beds
From the expert advice in store, placing my order and receiving delivery, the whole experience was smooth, professional and non stressful.
7 de março de 2026
Resposta da Bensons For Beds - Stevenage493
Robert Makin,
We appreciate your feedback! It's great to hear that you found the entire experience, from the expert advice to the delivery, smooth, professional, and stress-free.
Stewart - Team Bensons
Second to none service from Bensons
Bensons were excellent in keeping me informed both prior to and on the delivery day. Thoroughly recommend them and Steven B and John H who made the process so efficient.
5 de março de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Stevenage493
Gillian Shaw,
We appreciate your feedback! It's great to hear you were well-informed before and on delivery day. We're glad the process was efficient for you, and we appreciate your recommendation.
Team Bensons
Helpful,friendly staff
4 de março de 2026
Resposta da Bensons For Beds - Stevenage493
Thank you for you positive feedback we really do appreciate it
Stewart - Team Bensons
Bensons For Beds
We had such a great experience from start to finish. The customer service was excellent, and there were so many beautiful design options to choose from.
We really appreciated being able to take our time to decide without feeling rushed or pressured. Tara gave us outstanding service, offering plenty of options and explaining each step clearly and honestly. Her friendly and professional approach made the whole process enjoyable.
We can’t wait for our new bed to arrive! Thank you so much for all your help, Tara. You were absolutely amazing.
1 de março de 2026
Resposta da Bensons For Beds - Stevenage493
Elif Castrillon Madrigal,
We're so pleased to hear you had a great experience. It's wonderful that you appreciated the beautiful designs and the relaxed atmosphere. We're especially happy that you found the service outstanding and helpful. Thank you for your kind words; we appreciate your feedback.
Team Bensons
Well done Bensons.
The staff were very helpful but not pushy.
Leaving us to browse the store at our leisure before seeking their expert advice.
When it transpired that the mattress we insisted on buying, even though the member of staff did try and nudge us towards a firm not extra firm needed replacing. This time we listened more intently and bought what turned out to be the correct one which we would not give up for anything.
21 de fevereiro de 2026
Resposta da Bensons For Beds - Stevenage493
Mrs Lewis,
We're happy to hear that you found our staff helpful and not pushy, and that you were able to browse at your leisure. We appreciate you sharing your experience and are glad you found the perfect mattress!
Team Bensons
Excellent service and delivery
Excellent service and delivery
Very helpful delivery men Adrian & Graham
27 de fevereiro de 2026
Resposta da Bensons For Beds - Stevenage493
MRS STEPHANIE JOHNSON,
We appreciate you sharing your positive experience! We're so glad to hear our delivery team was helpful and that you received excellent service.
Team Bensons
Really good service from start to…
Really good service from start to finish. No drama no pushy salesman. Quick service. Delivery guys very helpful and efficient
26 de janeiro de 2026
Resposta da Bensons For Beds - Stevenage493
Thanks so much for your 5 star review Sandra! Wonderful to know everything was straightforward, pressure‑free and handled quickly. The delivery team will be pleased to hear your kind words,
Megan at Customer Care
A Good Experience.
The manager of the Stevenage store was very professional and helpful in guiding us through each stage of the process of choosing a bed and made it a stress free experience.
We put it on a Home Buy Purchase and it was another 3 months before we exchanged and were able to finally put in our order. The manager rang to check whether we had moved and was always very understanding.
The delivery was good as well, so we would highly recommend the Benson's experience.
18 de fevereiro de 2026
Resposta da Bensons For Beds - Stevenage493
Thank you so much for sharing your experience! We’re delighted to hear the Stevenage store manager made choosing your bed completely stress‑free. It’s wonderful that they stayed in touch during your Home Buy Purchase process and kept everything smooth and understanding throughout. We’re also glad the delivery went well. We truly appreciate your recommendation,
Megan at Customer Care
Very helpful and friendly staff
Very helpful and friendly staff. A good choice of mattresses.
13 de janeiro de 2026
Resposta da Bensons For Beds - Stevenage493
We're so happy to hear you found our staff helpful and friendly! It's great you found a good choice of mattresses. Thanks for sharing.
Stewart - Team Bensons
Super efficient service…
From Bensons very helpful in store assistant Connor to the helpful updates re our order and its delivery date etc to the driver John and his assistant Brian both efficient and helpful we would not hesitate to recommend Bensons.
19 de fevereiro de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Stevenage493
We appreciate your positive feedback! We're happy to hear that our in-store assistant and delivery team were so helpful. We value your recommendation!
Stewart - Team Bensons
Resposta da Bensons For Beds - Stevenage493
We're so happy to hear that our staff was helpful! Thank you for your positive feedback; it means a lot to us. Thank you for your positive review Lynn – Lauryn at Customer Care 💜
Excellent service from shop to delivery…
Excellent service from shop to delivery and installation. Very trustworthy and reliable. Great delivery team
8 de fevereiro de 2026
Resposta da Bensons For Beds - Stevenage493
We appreciate your positive feedback! We're so happy to hear you received excellent service from the store to delivery and installation. It's great the team was trustworthy and reliable.
The manager at the store in Stevenage…
The manager at the store in Stevenage was a pleasure to deal with throughout the whole process
7 de fevereiro de 2026
Resposta da Bensons For Beds - Stevenage493
We appreciate you taking the time to share your positive experience. We're so glad to hear that you had a great experience with the manager!
Resposta da Bensons For Beds - Stevenage493
We're delighted to hear that our knowledgeable staff was very helpful, and the service was perfect! We appreciate your positive feedback.
Really pleased
Excellent help in the Stevenage store, delivered on time.Helpful staff
30 de janeiro de 2026
Resposta da Bensons For Beds - Stevenage493
Thank you for your lovely review Ray! We’re delighted to hear you received excellent help in our Stevenage store and that your delivery arrived on time. It’s great to know our staff were helpful throughout your experience. We really appreciate you taking the time to share your feedback with us,
- Megan at Customer Care💜
Resposta da Bensons For Beds - Stevenage493
Thank you for your positive feedback!
Good service
Good service, good information, good product, delivered on time and with care
24 de janeiro de 2026
Resposta da Bensons For Beds - Stevenage493
We appreciate your positive feedback. We're happy to hear that you received good service, information, and product, delivered on time and with care.
Good service
20 de janeiro de 2026
Resposta da Bensons For Beds - Stevenage493
Thank you for your positive feedback!
Great from start to finish
Friendly and helpful in store. Very good communication throughout. Swift and pleasant delivery.
23 de janeiro de 2026
Resposta da Bensons For Beds - Stevenage493
We appreciate you taking the time to share your feedback. We're happy to hear that you found our team friendly and helpful, and the delivery swift.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.