Excellent delivery and set up . Instructions on care provided . Left room tidy and took all rubbish . The bed looks very comfy and we are sleeping a lot better. The sales team were very helpful and la... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit 7 Portrack Retail Parktail Park, Cheltenham Road, TS18 2SP Stockton, Cleveland, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Our experience was fantastic. We were given a very personalised service, including the sleep machine. We were given the time to speak privately to one another, and ultimately very happy with our exper... Ver mais
I was kept up to date regarding delivery, phoned the day before to ensure delivery was to go ahead and had a call prior to delivery giving time they would arrive. The team were efficient and friendly... Ver mais
A empresa respondeu
Very fast, friendly efficient service from ordering online, to arranging delivery and being kept updated with timeslots via email and text. Excellent customer service from Brad and Lewis (delivery tea... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Bensons For Beds - Stockton27
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contato
Unit 7 Portrack Retail Parktail Park, Cheltenham Road, TS18 2SP, Stockton, Cleveland, Reino Unido
- 1642673233
4,9
Excelente
558 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Helpful and patient as we chose our…
Helpful and patient as we chose our bed, great price in the sale and lovely service and delivery.
10 de janeiro de 2026
Resposta da Bensons For Beds - Stockton27
We’re so glad our team was patient and helpful while you found the perfect bed – and that you grabbed a great sale price too! 💜 Thank you for your positive review - Lauryn at Customer Care
Matteress shopping
We went looking for a materess and paul assisted us. He was fantastic we tried several after been on the air bed, he never pushed us and left us to it we even ended upgrading to a materess that he never showed us.
Brilliant would recommend
10 de janeiro de 2026
Resposta da Bensons For Beds - Stockton27
We’re delighted to hear Paul provided fantastic service, giving you space to decide and guiding you when needed. Your recommendation means so much to us! Thank you for your positive review – Lauryn at Customer Care 💜
Resposta da Bensons For Beds - Stockton27
We appreciate your feedback and are so glad our staff was helpful and provided a no-nonsense experience for you!
Great shop service and great delivery…
Great shop service and great delivery service.
12 de janeiro de 2026
Resposta da Bensons For Beds - Stockton27
We’re so glad you had great service in-store and a smooth delivery – that’s what we aim for every time! 💜 Thank you for your positive review - Lauryn at Customer Care
Very friendly & helpful
Very friendly & helpful (but not pushy) staff. We were helped by Paul who appeared to be well informed on the beds we bought & offered a deal we were very happy with.
8 de janeiro de 2026
Resposta da Bensons For Beds - Stockton27
We appreciate your positive feedback! We're happy to hear that our staff was friendly, helpful, and well-informed, and that you were very happy with the deal offered. Thank you for your positive review – Lauryn at Customer Care 💜
Really great service from Paul
Really great service from Paul. Such a friendly atmosphere and provided with lots of information to ensure we made the right choice.
2 de janeiro de 2026
Resposta da Bensons For Beds - Stockton27
We appreciate you sharing your experience. We're so glad to hear that you found the atmosphere friendly and received lots of helpful information!
Come back and visit us anytime!
Megan at Customer Care
Resposta da Bensons For Beds - Stockton27
We’re thrilled you had a fantastic experience! Your support means the world to us. Thank you for your positive review – Lauryn at Customer Care 💜
Fantastic service
29 de dezembro de 2025
Resposta da Bensons For Beds - Stockton27
We’re thrilled you had a fantastic experience! Your support means the world to us. Thank you for your positive review – Lauryn at Customer Care 💜
Absolutely appalling customer service…
Absolutely appalling customer service asked wht i was doing ..my reply was just looking and the answer i got back was wel he went to asda for beans ..bit didnt just look he bought ..i thought ..please yourself but with a attitude like tht ..you wont be getting my money ..and they were whispering very rude in my eyes ...maybe put ya employees through a customer service course ..cause there was zero today and were arrogant and ignorant
29 de dezembro de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Stockton27
We appreciate you taking the time to share your experience Kellie. We're sorry to hear that our service did not meet your expectations and that you felt disrespected. We'll address this internally to improve our customer interactions.
Thank you - Lauryn at Customer Care
Paul was absolutely fantastic
Paul was absolutely fantastic. Very helpful, informative and professional. Costumer service was excellent. Highly recommend
27 de dezembro de 2025
Resposta da Bensons For Beds - Stockton27
We are happy to hear that you had a fantastic experience! We appreciate your positive feedback regarding the helpful, informative, and professional service you received. Thank you for your positive review – Lauryn at Customer Care 💜
Mark was brilliant
Mark was brilliant. He talked us through the different styles of mattress and made recommendations based on what we said.
29 de dezembro de 2025
Resposta da Bensons For Beds - Stockton27
We're happy to hear that you found the guidance on our mattress styles helpful and that the recommendations met your needs. Thank you for your positive review – Lauryn at Customer Care 💜
Came when they said they would
Came when they said they would, very pleasant and efficient young men, built the bed, took all the packaging away and the old mattress, very good service
23 de dezembro de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Stockton27
Thank you for sharing your experience! We’re delighted to hear the team arrived on time, worked efficiently, and left everything tidy. That’s the level of service we aim for! Thank you for your positive review – Lauryn at Customer Care 💜
Excellent customer service and the…
Excellent customer service and the Stockton store, great advice and was able to get the bed delivered within a week. Delivery team were excellent. Called 25 minutes before arriving, we're polite, professional and took care within the property. Bed itself was great value, pain to put together, instructions could have been clearer and items labelled a little better (R & L), stickers were tiny and at the ends. But overall very happy, and would happily purchase a bed from here again.
15 de dezembro de 2025
Resposta da Bensons For Beds - Stockton27
We're happy to hear about your excellent customer service experience at the Stockton store and that the delivery team was polite and professional. We appreciate your feedback regarding the bed assembly instructions, and we'll look into how we can improve them. We're glad you're happy with your purchase!
New bed
Seller was spot on with product knowledge and wasn't missing leading and didn't push for a sale
17 de dezembro de 2025
Resposta da Bensons For Beds - Stockton27
We appreciate you taking the time to leave us such positive feedback! We're happy to hear that our staff was knowledgeable and not pushy.
Resposta da Bensons For Beds - Stockton27
Thank you for your feedback! We’re so pleased you found the experience nice and relaxing with no pressure. That’s exactly what we aim for – helping you choose at your own pace. Enjoy your new purchase,
Megan at Customer Care
Excellent product and great staff.
4 de dezembro de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Stockton27
We appreciate your positive feedback and are so glad you enjoyed our excellent product and helpful staff during your visit with us.
– Thank you, Jess- Team Bensons
Helpful and friendly but not pushy…
Helpful and friendly but not pushy staff who know their products
5 de dezembro de 2025
Resposta da Bensons For Beds - Stockton27
We appreciate your feedback! We're so glad you found our staff helpful, friendly, and knowledgeable without being pushy.
– Thank you, Jess- Team Bensons
Resposta da Bensons For Beds - Stockton27
We're glad you enjoyed your experience. We appreciate you mentioning the excellent customer service you received. Thanks for your feedback.
Very Good Experience
Very good quality products. Also fantastic help, advice and product knowledge given to us by Paul who went above and beyond.
29 de novembro de 2025
Resposta da Bensons For Beds - Stockton27
We're happy to hear that you found our products to be of good quality. We appreciate your kind words regarding the helpful assistance and knowledge provided.
First class
From the great service in store to the fantastic delivery drivers I couldn’t have asked for more.
24 de novembro de 2025
Resposta da Bensons For Beds - Stockton27
We're happy to hear that you had such a positive experience with our in-store service and delivery! Thank you for sharing your kind words with us.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.