Great overall experience We unexpectedly needed a new mattress as the springs were showing on ours despite only being 3 years old. The customer service lady on the phone was great at sorting that out... Ver mais
Localização
Trocar localizaçãoUnit 2 Festival Heights Retail Park, Greyhound Way, ST1 5NZ Stoke-on Trent, Stafforshire, GB
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Veja o que dizem as avaliações
Faye at the Hanley Branch was great. Really helpful in assisting us with choosing the correct mattress for us. There was no pressure in buying and she left us alone to make a decision. Would defini... Ver mais
A empresa respondeu
I had specific wish list which the assistant, Amanda, matched up to the beds and mattresses in store. Very good at explaining the materials and structure of the mattress. Happy with value for money an... Ver mais
A empresa respondeu
Polite, helpful and knowledgeable sales assistant. Good choice, we were looking for a fold away guest bed and there were several types to choose from. We found exactly what we wanted. Competitive pric... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Bensons For Beds - Stoke350
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contato
Unit 2 Festival Heights Retail Park, Greyhound Way, ST1 5NZ, Stoke-on Trent, Stafforshire, Reino Unido
- 1782284828
4,9
Excelente
479 avaliações
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Resposta da Bensons For Beds - Stoke350
We appreciate your kind words! We are so glad you found our service helpful and friendly, and we hope to see you again,
Megan at Customer Care
The lady was very helpful and answered…
The lady was very helpful and answered my questions about the best mattresses and explained the difference between them
17 de outubro de 2025
Resposta da Bensons For Beds - Stoke350
We're happy to hear that our team member was so helpful in explaining the mattress differences and answering your questions! We appreciate your feedback.
Thank you for your review – Lauryn at Customer Care 💜
The man who help us find a bed was so…
The man who help us find a bed was so helpful and patient with us we wanted a bed as quick as possible and he did that he even offered to come fit the headboard as they were being delivered separately will defo recommend to Everyone we know who’s looking for a new bed
15 de outubro de 2025
Resposta da Bensons For Beds - Stoke350
We're so happy to hear that you received such helpful and patient support in finding a bed quickly. It's great to know that you'll recommend us to others looking for a new bed. Thank you for your review – Lauryn at Customer Care 💜
We had exceptional service from Mike…
We had exceptional service from Mike and Tom at the festival park store. They went above and beyond to help us find our perfect mattress and pillows. Would recommend this store to anyone
8 de outubro de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Stoke350
We're happy to hear that you received such great support in finding your new mattress and pillows. It's wonderful to know that our team exceeded your expectations. Thank you for your review – Lauryn at Customer Care 💜
I could not fault the service
I could not fault the service, from entering the shop to final delivery. Excellent service.
30 de setembro de 2025
Resposta da Bensons For Beds - Stoke350
We appreciate your feedback and are happy to hear that you had an excellent experience from the moment you entered our shop until the final delivery.
Thank you,
Lauryn at Customer Care
Excellent choice of beds at very…
Excellent choice of beds at very competitive prices. From the second we walked through the door we felt at ease. We asked to see ottoman beds and were shown all the ones available, the price and any offers that were available at the time. We were then left alone to review and discuss our options. Any questions we asked were answered efficiently which made it easy to narrow our choices down. We decided which we wanted with no pressure from the sales person. All paperwork was dealt with easily and quickly and we were given the first available delivery date which was less than a week away. We can't wait to get our new bed, which is being assembled by them on arrival and the old one taken away. We would highly rerecommend going to Bensons for
Beds.Excellent choice of beds at very competitive prices. From the second we walked through the door we felt at ease. We asked to see ottoman beds and were shown all the ones available, the price and any offers that were available at the time. We were then left alone to review and discuss our options. Any questions we asked were answered efficiently which made it easy to narrow our choices down. We decided which we wanted with no pressure from the sales person. All paperwork was dealt with easily and quickly and we were given the first available delivery date which was less than a week away. We can't wait to get our new bed, which is being assembled by them on arrival and the old one taken away. We would highly rerecommend going to Bensons for
Beds.
28 de setembro de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Stoke350
We're happy to hear that you felt at ease from the moment you walked in. It's great to know that our team efficiently answered your questions and that you felt no pressure during the decision-making process. We appreciate your recommendation and hope you enjoy your new bed Sharon!
Thank you,
Lauryn at Customer Care
Resposta da Bensons For Beds - Stoke350
Thanks so much! We’re thrilled you had an excellent experience. See you again soon! Take care, Megan at Customer Care.
I was looking for a mattress something…
I was looking for a mattress something that would help me sleep better as going through the menapause and a few health issues has left me waking up tired on the mattress I already have at home.
My daughter recently purchased an IGEL mattress at benson which I tried out and found very comfortable.
Jake at bensons helped me find the right mattress for me and was also in the sale so a good buy.
Can’t wait to get it delivered in the hope that when waking up have a sleeping I will feel rested .
23 de setembro de 2025
Resposta da Bensons For Beds - Stoke350
We're happy to hear that you found a comfortable mattress! It's great that our team member helped you find the right one, especially at a good price. We hope your new mattress helps you feel more rested. Than you for your feedback,
Lauryn at Customer Care.
Great discount on the bank holiday…
Great discount on the bank holiday weekend, delivered on time, assembled in my room of choice, great night sleep, excellent quality, great service from all staff from start to finish
18 de setembro de 2025
Resposta da Bensons For Beds - Stoke350
We're happy to hear that you enjoyed the bank holiday discount and your new product! It's great to know that the delivery and assembly met your expectations, and that you had a good night's sleep. We appreciate your positive feedback.
Thank you,
Lauryn at Customer Care.
Friendly Helpful customer service
Friendly Helpful customer service.
Have great knowledge of products and . Staff are always there if need help with find out stuff and what to buy if not sure .
14 de setembro de 2025
Resposta da Bensons For Beds - Stoke350
We're happy to hear that our team members are helpful and friendly. We appreciate you mentioning their product knowledge and willingness to assist you!
Thank you,
Lauryn at Customer Care.
Excellent service from Bensons.
Excellent service from both the staff in Festival Park and the delivery workers.We will be going back.
9 de setembro de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Stoke350
Thank you for your kind words! We're thrilled to hear that our team at Festival Park and during delivery provided excellent service. We can't wait to have you back again soon! #CustomerSatisfaction #HappyCustomers
Great Customer Sevice
We had visited Bensons previously, but to generate a wider awareness of what was on offer we also visited several competitors. Unfortunately for them the no fuss, no pressure and full product awareness of your staff outstripped everyone else and we were happy to return and purchase a new mattress and accessories.
18 de agosto de 2025
Resposta da Bensons For Beds - Stoke350
Thank you for your continued support and for choosing us to be your go-to destination for your bedding needs. We are so happy to hear that our team's genuine passion and knowledge for our products outshined our competitors. It means a lot to us that you came back to us for your mattress and accessory purchase. We hope you love your new items! #customerfirst #beddingexperts
Outstanding bed and purchase
The bed and the price are exceptional including the delivery just a pity the mattress came on the stated delivery date but we had to wait for the bed itself for a further 8 days beyond the stated delivery time it's the only thing stopping 5 stars
The service in the shop was absolutely superb I highly recommend the festival height stoke on Trent store
12 de setembro de 2025
Resposta da Bensons For Beds - Stoke350
We appreciate your positive feedback on the bed, price, and delivery. We're also glad you enjoyed the service at our Stoke-on-Trent store. We regret the bed's delayed arrival and any inconvenience this caused. Thank you for your review Philip.
Best wishes,
Megan
Bensons for Beds Customer Care
Fantastic Service From Bensons
Fantastic Service from Amanda at Festival Park Branch, Amanda knew everything about the beds and gave fantastic insights into what we were looking at and what might suit us best!!
Highly recommend Bensons.
9 de setembro de 2025
Resposta da Bensons For Beds - Stoke350
We appreciate your positive feedback! We're happy to hear that you received fantastic service and insights at our Festival Park Branch. Thank you for recommending us!
Best Wishes,
Megan at Customer Care
Resposta da Bensons For Beds - Stoke350
We are happy to hear that the salesperson was patient and knowledgeable. Thank you for your positive feedback, Megan at Customer Care
Great experience
Great experience in the shop. Easy to deal with. Great customer service. Plenty of choice. Good prices
26 de agosto de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Stoke350
We're happy you had a great experience in our shop! It's great to know you found it easy to deal with us, had great service, and appreciated the prices and choice.
Take care,
Megan at Customer care
Resposta da Bensons For Beds - Stoke350
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our staff. Come back and visit us soon!
Resposta da Bensons For Beds - Stoke350
We're thrilled to hear that our staff left such a positive impact on you! We strive to provide top-notch service to all our customers. Thank you for choosing us! 😊
Great service and knowledgeable staff
Great service and knowledgeable staff, order completed quickly and efficiently.
5 de agosto de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Stoke350
Thank you for the positive feedback! We're glad our team was able to provide great service and complete your order in a timely manner. We appreciate your business and look forward to seeing you again in the future, Megan at Customer Care
Very easy and pleasant experience
Very easy and pleasant experience. Wonderful mattresses
1 de agosto de 2025
Resposta da Bensons For Beds - Stoke350
Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience and are happy with your new mattresses. We appreciate your feedback and hope to see you again in the future. Sweet dreams! Megan at Customer Care💤
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