The colleuge in branch (roker) was very helpful in helping my partner and I choose a mattress (sorry I can't recall her name) that matches our different needs. I was kept updated regularly on when it... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit 6 Gateway Retail Park, SR6 0BW Sunderland, Tyne And Wear, GB
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Veja o que dizem as avaliações
Visited here to purchase a new bed and the service was very good. Marc used a bed with a computer to target pressure points and it showed the type of mattress needed. He then showed us a variety of... Ver mais
A empresa respondeu
Andrea, Our sales assistant, was very helpful and knowledgeable. She gave us lots of time to try out various mattresses and good offered advice re products.
Excellent service from Marc in store Delivery was on time and both delivery men were very polite and friendly Purchase was delivered without any problem Good nights sleep achieved for both husba... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Bensons For Beds - Sunderland530
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contato
Unit 6 Gateway Retail Park, SR6 0BW, Sunderland, Tyne And Wear, Reino Unido
- 1915656007
4,9
Excelente
661 avaliações
Pede aos clientes que avaliem
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Andrea
Andrea, Our sales assistant, was very helpful and knowledgeable. She gave us lots of time to try out various mattresses and good offered advice re products.
3 de novembro de 2026
Jo was a great help and very…
Jo was a great help and very knowledgable about helping chose the correct bed
23 de outubro de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Great service.
29 de outubro de 2026
Resposta da Bensons For Beds - Sunderland530
Thank you for your kind words! We're thrilled to hear you had a great experience with our service. Our team works hard to ensure every customer is satisfied, and your feedback motivates us to keep it up. We look forward to serving you again soon!
Very good at keeping us informed…
Very good at keeping us informed regarding delivery date and then time both Andy’s (delivery men ) were right on time and very well mannered
2 de novembro de 2026
Resposta da Bensons For Beds - Sunderland530
Thank you for your wonderful feedback! We're thrilled to hear that our team kept you informed and that Andy and his colleague provided excellent service. We appreciate your support and look forward to serving you again soon!
Fantastic service
Visited here to purchase a new bed and the service was very good. Marc used a bed with a computer to target pressure points and it showed the type of mattress needed. He then showed us a variety of mattresses and beds then left us to choose. He gave us a fabric book and explained everything in detail. I highly recommend this shop.
We purchased wardrobes from here so we returned due to the great customer service.
1 de novembro de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Sunderland530
Thank you for your wonderful review! We're thrilled to hear that Marc provided you with excellent service and helped you find the perfect bed. It's great to know you returned for wardrobes too! We appreciate your recommendation and look forward to serving you again in the future.
Fantastic company bought the bed that I…
Fantastic company bought the bed that I needed with help from the guy - kept up to date when the bed was being delivered - arrived on time respecting my house - they were very friendly and polite gentleman and the bed is now all set up in the bedroom and looks fabulous - completely changed the room thank you
31 de outubro de 2026
Resposta da Bensons For Beds - Sunderland530
Thank you for your wonderful review! We're thrilled to hear that you love your new bed and that our team provided excellent service. It's great to know the bed has transformed your room. We appreciate your support and look forward to serving you again in the future!
The whole experience with Benson for…
The whole experience with Benson for beds was amazing to buying and delivery Darren in the shop was great very easy going easy to talk to and very knowledgeable and the delivery guys were great to from getting to my house so helpful very pleasant and nothing was to much trouble you all an asset to Benson for beds well done
26 de outubro de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Sunderland530
Thank you for your fantastic review! We're thrilled to hear that you had such a positive experience with Darren and our delivery team. Your kind words motivate us to keep providing excellent service. We appreciate your support and look forward to serving you again!
New mattress
The colleuge in branch (roker) was very helpful in helping my partner and I choose a mattress (sorry I can't recall her name) that matches our different needs. I was kept updated regularly on when it was due to be delivered. I was given a 2 hour window and it came on time. The two Andy's delivering mattress were polite and professional. Taking away my old mattress ( additional cost) and the rubbish from the new mattress. They put it on the bed frame ready for me.
25 de outubro de 2026
Resposta da Bensons For Beds - Sunderland530
Thank you for your wonderful review! We're thrilled to hear that our team at Roker helped you find the perfect mattress and kept you informed throughout the process. It's great to know that the delivery went smoothly and the Andy's provided excellent service. We appreciate your support!
Resposta da Bensons For Beds - Sunderland530
Thank you for your kind words! We're thrilled to hear that you found our advice helpful. Our team is dedicated to providing the best support possible, and your feedback motivates us to keep improving. We look forward to assisting you again soon!
All the staff were very helpful.
All the staff were very helpful.
In store I explained what I was looking for and was shown a range that fitted my needs.
The day before I was contacted by the delivery team to let me know possible delivery times.
On the day they rang again to give a more precise time. Both lads Andy Mac and Andy P were first class.
25 de outubro de 2026
Resposta da Bensons For Beds - Sunderland530
Thank you for your wonderful feedback! We're thrilled to hear our team provided you with excellent service and that the delivery went smoothly. Andy Mac and Andy P will be delighted to know they made a positive impact. We appreciate your support and look forward to serving you again!
The staff are professional friendly and…
The staff are professional friendly and knowledgeable great service
23 de outubro de 2026
Resposta da Bensons For Beds - Sunderland530
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our professional and friendly staff. Your satisfaction is our top priority, and we look forward to serving you again soon!
Great work
The in-store team have done a great job. It’s the kind of customer service you don’t often see these days.
19 de outubro de 2026
Resposta da Bensons For Beds - Sunderland530
Thank you for your kind words! We're thrilled to hear that our team made a positive impression. Providing exceptional customer service is our top priority, and your feedback motivates us to keep up the great work. We look forward to serving you again soon!
Resposta da Bensons For Beds - Sunderland530
Thank you for your kind words! We're thrilled to hear that you enjoyed our service and delivery. Your satisfaction is our top priority, and we look forward to serving you again soon!
From shop to delivery the communication…
From shop to delivery the communication was great. There was a good choice of beds to choose from & Darren from Sunderland branch was brilliant.
20 de outubro de 2026
Resposta da Bensons For Beds - Sunderland530
Thank you for your wonderful feedback! We're thrilled to hear you had a great experience from start to finish. We'll be sure to pass on your kind words to Darren. We appreciate your support and hope you enjoy your new bed!
Extremely happy customer
Excellent service from Marc in store
Delivery was on time and both delivery men were very polite and friendly
Purchase was delivered without any problem
Good nights sleep achieved for both husband and myself also the new pillows that came with purchase are definitely amazing
17 de outubro de 2026
Resposta da Bensons For Beds - Sunderland530
Thank you for your wonderful review! We're thrilled to hear that Marc and our delivery team provided excellent service. It's great to know you're both enjoying your new purchase and the amazing pillows. We appreciate your support and look forward to serving you again!
Everything about this store was…
Everything about this store was perfect. Jo was so knowledgeable and patient with us, her product knowledge was outstanding. We did not have the first idea on what we needed but Jo took us round the whole store. We loved the mattress that much we decided there and then to buy a whole new base and headboard too. The experience was so much better than ordering online. There was no pressure to buy, the whole experience was friendly and comfortable. Thanks Bensons! We are eagerly awaiting its delivery for which are kept right up to date with.
13 de outubro de 2026
Resposta da Bensons For Beds - Sunderland530
Thank you for your wonderful review! We're thrilled to hear that Jo provided you with such a positive experience. It's great that you found the perfect mattress and decided to upgrade your base and headboard too. We appreciate your support and look forward to delivering your new items soon!
Staff were very helpful and patient
Staff were very helpful and patient
Delivery guys were very professional
15 de outubro de 2026
Resposta da Bensons For Beds - Sunderland530
Thank you for your wonderful feedback! We're thrilled to hear that our staff and delivery team made your experience positive. We strive to provide excellent service and appreciate your recognition. We look forward to serving you again soon!
Great help and very friendly staff who…
Great help and very friendly staff who listened to what we wanted. Found the best product that suited us.
17 de outubro de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Sunderland530
Thank you for your kind words! We're thrilled to hear that our team was able to help you find the perfect product. Your satisfaction is our top priority, and we appreciate your feedback. We look forward to serving you again!
Great from the moment we entered the…
Great from the moment we entered the store to the moment the bed was delivered, Darren where great he helped us out a lot
15 de outubro de 2026
Resposta da Bensons For Beds - Sunderland530
Thank you for your wonderful review! We're thrilled to hear that Darren provided you with excellent service from start to finish. Your satisfaction is our priority, and we appreciate your support. Enjoy your new bed!
Great service from Bensons from…
Great service from Bensons from deciding upon which product to delivery of it. Would highly recommend.
17 de outubro de 2026
Resposta da Bensons For Beds - Sunderland530
Thank you for your fantastic review! We're thrilled to hear you had a great experience with our service from start to finish. Your recommendation means a lot to us. We look forward to serving you again in the future!
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