Staff ready to assist and answer questions but allowing us freedom to browse and try out without feeling hassled. Sarah at the Swansea store was very easy to interact with and was very quick and effic... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit 6 West Swansea Retail Park, Cadle, SA5 4BA Swansea, West Glamorgan, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Patient staff who took the time to explain options. It was easy to change the delivery dates when the flooring was delayed. Delivery was very smooth with updates on time of delivery and the delivery... Ver mais
A empresa respondeu
Fantastic service from Ailsa gave us good advice. She was very knowledgeable and not pushy a pleasure to deal with. Quick turnaround and very happy with our new mattress. Delivery crew were great ve... Ver mais
A empresa respondeu
The shop assistant was very friendly and helpful, but the shop was very cold, which made the shopping experience more uncomfortable than necessary. When I questioned the cold, I was told that the heat... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Bensons For Beds - Swansea707
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contato
Unit 6 West Swansea Retail Park, Cadle, SA5 4BA, Swansea, West Glamorgan, Reino Unido
- 1792796305
4,9
Excelente
300 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Staff ready to assist and answer…
Staff ready to assist and answer questions but allowing us freedom to browse and try out without feeling hassled. Sarah at the Swansea store was very easy to interact with and was very quick and efficient at forwarding quotes and information. A very pleasant experience and a very good 50% off deal.
7 de agosto de 2026
Resposta da Bensons For Beds - Swansea707
We're so pleased to hear that our staff were ready to assist and answer questions, while still allowing you the freedom to browse without feeling hassled. It's wonderful that our team member was very easy to interact with and efficient at providing information.
Thank you for your positive review - Lauryn at Customer Care
Fantastic service from Ailsa
Fantastic service from Ailsa gave us good advice. She was very knowledgeable and not pushy a pleasure to deal with.
Quick turnaround and very happy with our new mattress. Delivery crew were great very friendly and helpful.
30 de julho de 2026
Resposta da Bensons For Beds - Swansea707
Thank you for your fantastic review! We're delighted to hear that our colleague provided such knowledgeable and helpful advice without being pushy, making your experience a pleasure. It's also great to know you're very happy with your new mattress and that the delivery crew were friendly and efficient.
Team Bensons
Patient staff who took the time to…
Patient staff who took the time to explain options. It was easy to change the delivery dates when the flooring was delayed. Delivery was very smooth with updates on time of delivery and the delivery men were good with putting the beds together on a very hot day.
26 de julho de 2026
Resposta da Bensons For Beds - Swansea707
We're so pleased to hear you had such a positive experience with us! It's wonderful that our staff took the time to explain options and that changing delivery dates was easy. We're delighted the delivery was smooth, with timely updates, and that our delivery team was helpful, even on a very hot day.
Team Bensons
This was the first time I have used…
This was the first time I have used Benson for beds, from showroom to delivery the service was amazing.
30 de julho de 2026
Resposta da Bensons For Beds - Swansea707
Thank you for your wonderful feedback! We're delighted to hear that your first experience with us, from visiting the showroom to the delivery of your bed, was amazing. We always strive to provide excellent service every step of the way.
Team Bensons
An easier process than expected
We found the process of trying the beds and making a decision on which one to buy went very well. We had a great sales assistant Ailsa who was very knowledgeable and gave us good information to help us
22 de julho de 2026
Resposta da Bensons For Beds - Swansea707
Thank you for your wonderful review! We're delighted to hear that you found the process of trying different beds and choosing the right one such a positive experience.
We'll be sure to pass your kind comments on to Ailsa, who will be thrilled to hear your feedback. Thank you for choosing us, and we hope you enjoy many comfortable and restful nights on your new bed! 😊
Super friendly store team. Really professional and not pushy at all
Just a really chilled and relaxing environment. The staff were great - I think the lady’s name was Sarah? She was ever so friendly and very professional. Not pushy in the slightest. Would definitely reccomend.
25 de julho de 2026
Resposta da Bensons For Beds - Swansea707
Thank you for your lovely review! We're delighted to hear that you enjoyed the relaxed and welcoming atmosphere in store. Choosing the right bed should never feel rushed, so it's wonderful to know that Sarah provided friendly, professional guidance while giving you the space to make the right decision for yourself.
We hope to welcome you back soon!💖
Easiest choice I have made in a long…
Easiest choice I have made in a long time. Shannon was not pushy, just easy to talk to. The sale was handled
smoothly.
Thanks
24 de julho de 2026
Resposta da Bensons For Beds - Swansea707
We're so pleased to hear that your experience was easy and smooth. It's wonderful that our team member made you feel comfortable and not pressured. Thank you for your kind words!
Very pleased.
I was kept updated regarding the delivery date and time, ringing me to say they would be with me in 20 minutes - which they were. Men were very courteous and obliging.
21 de julho de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Swansea707
We're so pleased to hear you were kept updated regarding your delivery and that our team arrived exactly as scheduled. It's wonderful to know they were courteous and obliging! Thank you for your kind words!
Team Bensons
Resposta da Bensons For Beds - Swansea707
We are so pleased to hear that our team was friendly and well-informed during your visit. Thank you for sharing your positive experience with us!
Team Bensons
The staff were very friendly and helpful Shannon knew her stuff and put us at ease
The staff were very friendly and the lady that helped me her name was Shannon, she explained everything in detail, we thought about it for two days and then when back to buy , Shannon remembered me and the mattress we needed straight away x
7 de julho de 2026
Resposta da Bensons For Beds - Swansea707
We're so pleased to hear our team provided such friendly service and that everything was explained in detail. It's wonderful that our colleague remembered you and the mattress you needed!
Resposta da Bensons For Beds - Swansea707
We are so glad to hear you had such a positive experience with our customer service and delivery. Thank you for your wonderful feedback!
I visited the Swansea Branch twice…
I visited the Swansea Branch twice while choosing a bed both experiences were really good, great advice given. The delivery process was great, 2 hr time slot given a while before delivery and emails keeping you updated and then a phone call prior to delivery.
Could not have received a better service😁
19 de junho de 2026
Resposta da Bensons For Beds - Swansea707
We're so pleased to hear you had such a positive experience at our Swansea branch and received great advice! It's wonderful that our delivery process, with its timely updates and phone call, met your expectations. Thank you for your kind words!
lovely time in swansea shop the staff…
lovely time in swansea shop the staff are so helpful there is no pressure for a sale they let you look around on your own and if you want any help you only got to ask we have bought alot of items lately and we are very pleased on our purchase fantastic store and your staff bethan and ailsa are so wonderful thank you so much
14 de junho de 2026
Resposta da Bensons For Beds - Swansea707
We are so pleased to hear you had a lovely time at our Swansea shop! It's wonderful that our staff were helpful and allowed you to browse at your own pace. Thank you for your kind words and positive feedback!
Team Bensons
Fairfield backcare
Shannon was very helpful in the showroom and the delivery guys were great.
Comfortable bed and easy to manoeuvre as well
18 de junho de 2026
Resposta da Bensons For Beds - Swansea707
We're so pleased our team was helpful and your delivery went well. We're glad you love your comfortable bed!
Team Bensons
Great service
Great customer service, delivered on time as requested and helped to carry package into the relevant room.
12 de junho de 2026
Resposta da Bensons For Beds - Swansea707
We're so pleased you had great customer service, on-time delivery, and help with your package. Thank you!
Team Bensons
Excellent staff very knowledgeable and…
Excellent staff very knowledgeable and helpful
5 de junho de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Swansea707
We are delighted our team was helpful and knowledgeable. We appreciate your kind words!
Team Bensons
Complete Service Exceptional
From entering the store where the assistant was very helpful and knowledgeable to the delivery of my mattress and removal of old on. The whole experience was very very good.
The mattress is just right for me in comfort and support.
I can highly recommend Benson For Beds.
26 de maio de 2026
Resposta da Bensons For Beds - Swansea707
We're so pleased to hear your entire experience, from store to delivery, was very good. It's wonderful that your mattress provides the perfect comfort and support. Thank you for your high recommendation!
Team Bensons
Absolutely amazing staff
Absolutely amazing staff - so helpful. They tried to get us the best deals and just made everything easy.
They left us alone to look around in our own time and didn't attempt to influence us into buying anything we didn't want - but they were able to help with any questions we had. Then once we decided what we wanted, they made everything smooth and easy - including arranging the delivery and pick up of old mattress.
29 de maio de 2026
Resposta da Bensons For Beds - Swansea707
We are so pleased to hear that our team provided such helpful and easy service. It's wonderful that you felt comfortable and supported throughout your visit, from browsing to arranging delivery. Thank you for your kind words!
Team Bensons
Gold Standard Service
Bethan in the Swansea store was helpful and knowledgeable, asking questions that I hadn't even thought of and helped me choose the right mattress for me. It was delivered on a blisteringly hot day by John King and his colleague, both of them were brilliant - I have to say that its not often that a company surpasses exception but my experience has been really good and wouldn't hesitate to recommend them
26 de maio de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Swansea707
We're so pleased to hear about your excellent experience with us! It's wonderful that our team member was so helpful and knowledgeable in guiding you to the perfect mattress. We're also glad the delivery team provided such brilliant service, even on a hot day. Thank you for your high recommendation!
Team Bensons
Resposta da Bensons For Beds - Swansea707
We appreciate your kind words! We are glad our team was able to assist you.
Team Bensons
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.