Heartfelt thanks to Josh who made taking my 85 year old mum to get a new bed a good experience . Patient , knowledgable , not at all pushy and happy to keep trying different mattresses etc. Have booke... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit 3 Priory Fields, Priory Avenue, TA1 1QS Taunton, Somerset, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
My mattress was delivered by Carl and Steve and I was extremely impressed with how efficient they were. They made light work of taking my old mattress for recycling and moving in the new one. I am so... Ver mais
Perfection from start to finish. Care was taken in delivering the new bed and taking the other away. The bed is wonderful and l have never slept so well in the past. Great experience. Thank yo... Ver mais
A empresa respondeu
Have bought several items all at different times.staff always very helpful and friendly. Bensons kept me informed on delivery updates.on day of delivery was given time slot which was helpful. Each ite... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Bensons For Beds - Taunton114
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contato
Unit 3 Priory Fields, Priory Avenue, TA1 1QS, Taunton, Somerset, Reino Unido
- 1823423831
4,8
Excelente
525 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Bensons For Beds - Taunton114
Thank you! 😊 We’re glad to hear delivery was very efficient and friendly. Your feedback is much appreciated,
Megan | Customer Care Specialist⭐
Resposta da Bensons For Beds - Taunton114
Thank you! We’re so glad you found our team friendly and efficient — just how it should be 😊✨
We hope to welcome you back in the future!
Megan at Customer Care
Resposta da Bensons For Beds - Taunton114
Thank you for your feedback! 😊 We’re really pleased to hear the information was clear and helpful — that’s exactly the experience we aim to provide. Enjoy your new bed,
Megan | Customer Care Specialist ✨
The bed is fantastic but I payed for…
The bed is fantastic but I payed for the bed to be assembled but after assembly the mattress board/base of the ottoman bed frame fell through to the storage area, I informed the drivers and the solution they came up with was to loosen the blocks which now rattled, and was told if that isn't right then I need to call customer services, so I read the instructions and adjusted the bed myself and fixed the problem, which is in my opinion a waste of £95 as i would have been better assembling it myself
Bensons for beds customer service have been in touch and refunded me the £95 as a good will gesture.
23 de março de 2026
Resposta da Bensons For Beds - Taunton114
Thank you for taking the time to share your feedback, and I’m really sorry to hear about your experience with the assembly service. This definitely isn’t the standard we expect, especially when you’ve paid £95 for professional assembly.
We have contacted you today to resolve this.
Thank you for your patience,
Megan at Customer Care
Resposta da Bensons For Beds - Taunton114
Thank you! Great to hear our team were so helpful and made sure you got the best deals available!
Sleep well,
Megan at Customer Care💤
Mattress delivery
They were 2 very nice guys very helpful with the mattress and did everything that was needed with a smile
13 de abril de 2025
Resposta da Bensons For Beds - Taunton114
Thank you for giving us 5 stars. So glad to hear the delivery team were friendly, helpful, and did everything with a smile. We really appreciate your lovely feedback,
Megan at Customer Care🌟
Good sales team
Good sales team. Quality bed. However when we were putting it together there were several bolts and washers missing. We had to buy them to finish putting bed together!
20 de março de 2026
Resposta da Bensons For Beds - Taunton114
Thank you for your feedback. We’re really glad to hear you’re happy with the sales team and the quality of your new bed. However, we’re very sorry to learn that several bolts and washers were missing during assembly — you should never have had to purchase these yourself just to complete the build.
We have contacted you today to resolve this for you.
Thank you,
Megan at Customer Care
A really helpful salesman
A really helpful salesman. He said he’d look around but was there when we were ready to ask questions and gave good advice that suited us
22 de março de 2026
Resposta da Bensons For Beds - Taunton114
Thanks for the lovely review! Sounds like your salesman struck the perfect balance — giving you space but jumping in with great advice when you needed it. Glad he helped you find the right fit!
Looking forward to seeing you again hopefully in the future!
Megan at Customer Care💜
Good customer care
Lovely welcome from Rob the manager, he listened to what we wanted, there was no pressure to look at other products and we felt we had a great deal from him. Thanks Rob!
12 de março de 2026
Resposta da Bensons For Beds - Taunton114
Jane Grellier,
We're happy to hear that you received a lovely welcome. It's great that you felt listened to and experienced no pressure, securing a great deal. We appreciate your feedback!
Team Bensons - Jessica
Experienced
Experienced, friendly sales staff, no pressure selling was refreshing. Bed came right on time and delivery staff were friendly and professional
14 de março de 2026
Resposta da Bensons For Beds - Taunton114
D Perring,
We're so glad to hear about your positive experience with our sales and delivery teams! It's great that the bed arrived on time and that you found our staff friendly and professional.
Team Bensons
Given able assistance by Colin the…
Given able assistance by Colin the salesman.
Hopefully I have made the best choice of bed for myself, from a good range of beds.
4 de março de 2026
Resposta da Bensons For Beds - Taunton114
Thank you so much! 😊 Great to hear Colin was able to assist you so well. We hope your new bed turns out to be the perfect choice — you certainly picked from a fantastic range! Really appreciate your feedback,
Megan at Customer Care
Considered delivery
Good advice. Prompt delivery. Helpful and polite delivery team.
12 de março de 2026
Resposta da Bensons For Beds - Taunton114
Thank you so much for your lovely review! I’m really pleased to hear you received good advice, prompt delivery, and that our delivery team were both helpful and polite. That’s exactly the smooth and supportive experience we aim to provide.
We hope to welcome you back soon!
Megan at Customer Care
Smooth process
Delivery was on time . Communicated via email about the whole process.
All good .
6 de março de 2026
Resposta da Bensons For Beds - Taunton114
Francisca Perez,
We're happy to hear that the delivery was on time and that you were informed throughout the process. Thank you for your positive feedback!
Team Bensons
Great , but not tested.
Great , but haven't slept on it yet. Instore fine, delivery good. But, when I rang 2 weeks before the delivery date I was told that I couldn't defer it, which was contrary to what I was told instore at purchase.
1 de março de 2026
Resposta da Bensons For Beds - Taunton114
Mr/Mrs Paiva,
We're glad the in-store experience and delivery were good. We apologize that you were given incorrect information regarding the delivery date. We appreciate your feedback and will review our communication process.
Team Bensons
Very efficient delivery and…
Very efficient delivery and installation with polite and courteous delivery men.
5 de março de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Taunton114
Thank you for your lovely review! I’m delighted to hear that your delivery and installation were carried out efficiently and that our team were polite and courteous throughout. We really appreciate your feedback.
— Megan at Customer Care
Smooth quick sale
Smooth quick sale! Josh was amazing at the Taunton shop. So helpful regarding my requests. Amazing service!
4 de março de 2026
Resposta da Bensons For Beds - Taunton114
Hayley Winters,
We appreciate you sharing your feedback. We're so happy to hear that you experienced a smooth, quick sale and amazing service while we assisted with your requests.
Team Bensons
Excellent service throughout
Excellent service throughout. From store room greetings and delivery services, everything was dealt with in a professional and respectful manner. Mattress is excellent too.
26 de fevereiro de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Taunton114
Derek Smith,
We appreciate your fantastic feedback! It's wonderful to hear that you received excellent and professional service from our team and delivery services. We're also pleased you find the mattress excellent.
Team Bensons
Excellent Service and delivered on time
28 de fevereiro de 2026
Resposta da Bensons For Beds - Taunton114
Ken Case,
We appreciate your positive feedback! We are so glad our service was excellent and on time for you.
Team Bensons
Very helpful staff took minutes to put…
Very helpful staff took minutes to put together, very happy from start to finish thanks
28 de fevereiro de 2026
Resposta da Bensons For Beds - Taunton114
sue bryant,
We're happy to hear that our staff were very helpful and quick to assemble your purchase. We appreciate your positive feedback and are grateful for your time!
Team Bensons
Great in the shop when having a browse
Great in the shop when having a browse, helpful when needed and not pushy in a sale. App payments do finance was easy, communication and emails, calls before was very good a delivered on time, bed was easy to make, orthopaedic mattress I had was well worth the money. The young pair delivering my items were very helpful. Would recommend
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Taunton114
Thank you so much for this fantastic review! We’re thrilled you had a great experience from browsing in-store to delivery. Glad the finance process was easy, communication clear, and that you’re loving your new orthopaedic mattress. Our delivery team will be chuffed to hear your kind words too. Really appreciate the recommendation, Megan at Customer Care 😊
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.